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Cues adopted by consumers in examining corporate website favorability: An empirical study of financial institutions in the UK and Russia

Elena Ageeva, T.C. Melewar, Pantea Foroudi and Charles Dennis

Journal of Business Research, 2019, vol. 98, issue C, 15-32

Abstract: The purpose of this paper is to explore, reconcile and depict corporate website favorability (CWF), its antecedents and consequences in the financial setting in the UK and Russia context. To achieve the goals of this study, the research adopted a mixed method research design by using a survey, which is supported by insights from in-depth interviews and focus group discussions. Exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and Structural equation modeling (SEM) were applied to gain insight into the various influences and relationships. The paper develops and empirically validates the framework of CWF antecedents and consequences. The paper indicates essential guidance for cross-functional managers and designers regarding the integrated and holistic practice of building favorable corporate websites as part of the corporate identity management. The paper adds to the understanding of CWF and discusses the antecedents of CWF by drawing upon the existing literature. Furthermore, it offers possible consequences of CWF and provides a framework for future testing.

Keywords: Corporate website favorability (CWF); Corporate image; Corporate reputation (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1016/j.jbusres.2018.12.079

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