Victims' satisfaction with police communication strategies in discontinued cases: Unveiling the limits through a randomised controlled trial in Israel

Esther Buchnik, Barak Ariel and Eran Itskovich

Journal of Criminal Justice, 2024, vol. 92, issue C

Abstract: This study aimed to assess the effectiveness of police reassurance callbacks to victims who reported crimes online, focusing on their rating of satisfaction with their reporting experience, perceived legitimacy, procedural justice, trust, and police performance. It also seeks to explore whether variations in the communication strategies used by the police – i.e., sending letters, a call from the investigator, or the reassurance callback – affect the participants' scores differently.

Keywords: Online crime reporting; Procedural justice; Satisfaction; Trust; Callbacks; Police; Victims (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eee:jcjust:v:92:y:2024:i:c:s0047235224000436

DOI: 10.1016/j.jcrimjus.2024.102194

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