Anger and happiness in virtual teams: Emotional influences of text and behavior on others' affect in the absence of non-verbal cues

Arik Cheshin, Anat Rafaeli and Nathan Bos

Organizational Behavior and Human Decision Processes, 2011, vol. 116, issue 1, 2-16

Abstract: Emotions carry social influence, as evident by emotion contagion - an unconscious process attributed to mimicking of non-verbal cues. We investigate whether emotion contagion can occur in virtual teams; specifically, the emotional influence of text-based and behavior-based cues on participants' emotion in 4-person virtual teams. In a 2 x 2 design a confederate textually communicated anger or happiness, while behaving in a resolute or flexible pattern. The team task required negotiation offering a performance based reward. We demonstrate that emotion contagion occurs in teams even when communication is only text-based. We show that behaviors are perceived as emotionally charged, resolute behavior interpreted as a display of anger, and flexibility as a display of happiness. Moreover, we demonstrate that incongruence between text-based communication of emotion and emotionally charged behaviors elicits negative emotion in fellow teammates. Our findings extend the boundaries of emotion contagion and carry implications for understanding emotion dynamics in virtual teams.

Keywords: Emotion; contagion; Team; affect; Virtual; teams; Computer; mediated; communication; Emotional; display; Emotionally; charged; behavior; Emotion; Affect; Moods; Social; influence (search for similar items in EconPapers)
Date: 2011
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (12)

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