Small economic losses lower total compensation for victims of emotional losses

Shirley Zhang, Christopher K. Hsee and Xueer Yu

Organizational Behavior and Human Decision Processes, 2018, vol. 144, issue C, 1-10

Abstract: This article explores an important yet understudied topic – the lay public’s opinion of fair compensation for victims of emotional losses (emotional suffering). Four experiments, covering diverse contexts, find an anomalous phenomenon: laypeople would award less compensation to someone incurring an emotional loss if the person also incurs a small economic loss than if the person incurs little or no economic loss. We explain the effect using a reasonable-anchor account: if the victim incurs little or no economic loss, people will base their assessment of total compensation on what they consider the emotional loss is worth; if the victim also incurs a non-trivial economic loss, people will anchor their assessment on the economic loss, and if the economic loss is small, the compensation will also be small. In other words, the presence of an economic loss “crowds out” the emotional loss in assessment of total compensation. This research enriches our knowledge about how laypeople make compensation decisions for emotional losses, and when they use economic losses as anchors.

Keywords: Judgment and choice; Affect; Emotion; Heuristics and biases (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:eee:jobhdp:v:144:y:2018:i:c:p:1-10

DOI: 10.1016/j.obhdp.2017.09.004

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