Talking shop: An exploration of how talking about work affects our initial interactions

Sean R. Martin, Spencer H. Harrison, Charlotte Hoopes, Juliana Schroeder and Peter R. Belmi

Organizational Behavior and Human Decision Processes, 2022, vol. 168, issue C

Abstract: This paper explores the linguistic cues that distinguish conversations about work topics from conversations about non-work topics and how those differences affect conversation partners. Using an exploratory analysis of a field experiment in a large U.S. technology firm, we generate hypotheses that when the conversations topic is work, people use more words associated with achievement, which makes them seem less supportive and attentive to their conversation partners. Subsequently, conversation partners are less interested in future interactions. We then test and largely confirm our hypotheses by analyzing data from a laboratory experiment. This research illuminates one potential reason why some new connections persist while others do not and suggests how people might have interactions that endure beyond a first encounter.

Keywords: Conversation; Conversation topics; Work talk; Need for achievement; Field experiment; Experiment; Contact theory; Text analysis; Networking; Partner supportiveness; Listening; Abductive research (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jobhdp:v:168:y:2022:i:c:s0749597821000923

DOI: 10.1016/j.obhdp.2021.104104

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