Economics at your fingertips  

A Neuropsychological Study on How Consumers Process Risky and Secure E-payments

Luis-Alberto Casado-Aranda, Francisco Liébana-Cabanillas and Juan Sánchez-Fernández

Journal of Interactive Marketing, 2018, vol. 43, issue C, 151-164

Abstract: Dependable online payment systems (e-payments) are fundamental in promoting future online purchases. Yet little research has focused on either the differences between secure and risky e-payments or consumer reactions to the different systems. This study reverts to neuroscience (fMRI) to 1) identify the neural effects pertaining to risky and secure e-payments and 2) reveal the underlying brain mechanisms when confronted with two widespread systems: debit cards and Paypal. Thirty subjects participated in an experiment simulating a low-involvement online purchase. The analysis reveals that perceived risky e-payments activate brain areas linked to negative emotional processing, while areas involved with reward prediction are strongly triggered by secure e-payments. Furthermore, the study not only reveals a greater intention of use toward Paypal, but sees it as more secure, rewarding and affective. Debit card e-payments, by contrast, elicit brain activations associated with negative and risky events. Interestingly, the right cerebellum response (responsible for value encoding) covaried with more positive use intention toward Paypal. These results offer invaluable insight into the unconscious origin of the choice of payment systems among consumers.

Keywords: E-payment; Risk; Security; fMRI; Paypal; Debit card (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations Track citations by RSS feed

Downloads: (external link)
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this article

Journal of Interactive Marketing is currently edited by B. T. Ratchford

More articles in Journal of Interactive Marketing from Elsevier
Bibliographic data for series maintained by Dana Niculescu ().

Page updated 2018-11-10
Handle: RePEc:eee:joinma:v:43:y:2018:i:c:p:151-164