Examining the antecedents of trust and rapport in services: Discovering new interrelationships

Gerrard Macintosh

Journal of Retailing and Consumer Services, 2009, vol. 16, issue 4, 298-305

Abstract: A study was designed to examine the relationship between rapport and trust in a service context, and to gain a better understanding of the factors that contribute to these relational constructs.

Keywords: Antecedents; Trust; Rapport (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (11)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:16:y:2009:i:4:p:298-305

DOI: 10.1016/j.jretconser.2009.02.001

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