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Journal of Retailing and Consumer Services

2008 - 2018

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Dana Niculescu ().

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Volume 44, issue C, 2018

The effects of different, discrete positive emotions on electronic word-of-mouth pp. 1-10 Downloads
Felix Septianto and Tung Moi Chiew
We ARe at home: How augmented reality reshapes mobile marketing and consumer-brand relationships pp. 11-23 Downloads
Joachim Scholz and Katherine Duffy
Are all Chinese shoppers the same? Evidence of differences in values, decision making and shopping motivations between the Han majority and other minorities in China pp. 24-34 Downloads
Song Yang, Shiqing Ding and D’Alessandro, Steven
Is stereotypical gender targeting effective for increasing service choice? pp. 35-44 Downloads
Friedmann Enav and Brueller Daphna
Understanding moderating effects in increasing share-of-wallet and word-of-mouth: A case study of Lidl grocery retailer pp. 45-53 Downloads
Aijaz A. Shaikh, Heikki Karjaluoto and Häkkinen, Juho
The more things change the more they stay the same: A replicated study of small retail firm resources pp. 54-63 Downloads
Louise Grimmer, Martin Grimmer and Gary Mortimer
What loyal women (and men) want: The role of gender and loyalty program characteristics in driving store loyalty pp. 64-70 Downloads
Sonia Vilches-Montero, Ameet Pandit, Renzo Bravo-Olavarria and Chao, Chih-Wei (Fred)
Drivers of user loyalty intention and commitment to a search engine: An exploratory study pp. 71-81 Downloads
Deepak Sirdeshmukh, Norita B. Ahmad, M. Sajid Khan and Nicholas J. Ashill
Comparative advertising for goods versus services: Effects of different types of product attributes through consumer reactance and activation on consumer response pp. 82-90 Downloads
Silke Bambauer-Sachse and Priska Heinzle
Fun and fair, and I don’t care: The role of enjoyment, fairness and subjective norms on online gambling intentions pp. 91-99 Downloads
Jirka Konietzny, Albert Caruana and Mario L. Cassar
Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness pp. 100-107 Downloads
Abhishek Dwivedi, Tahmid Nayeem and Feisal Murshed
Understanding multichannel shopper journey configuration: An application of goal theory pp. 108-117 Downloads
Patricia Harris, Dall’Olmo Riley, Francesca and Chris Hand
Together always better? The impact of shopping companions and shopping motivation on adolescents' shopping experience pp. 118-126 Downloads
Stefanie Wenzel and Martin Benkenstein
Shifting value perceptions among young urban Indian consumers: The role of need for distinctiveness and western acculturation pp. 127-133 Downloads
Manveer Mann, Wi-Suk Kwon and Sang-Eun Byun
The influence of audience characteristics on the effectiveness of brand placement memory pp. 134-149 Downloads
Thamaraiselvan Natarajan, Senthil Arasu Balasubramaniam, Gladys Stephen, Daniel Inbaraj Jublee and Dharun Lingam Kasilingam
Knowledge Push Curve (KPC) in retailing: Evidence from patented innovations analysis affecting retailers' competitiveness pp. 150-160 Downloads
Eleonora Pantano, Constantinos-Vasilios Priporas and Nikolaos Stylos
How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM pp. 161-169 Downloads
Paulo Duarte, Susana Costa e Silva and Margarida Bernardo Ferreira
The flagship stores as sustainability communication channels for luxury fashion retailers pp. 170-177 Downloads
Elisa Arrigo
Those prices are HOT! How temperature-related visual cues anchor expectations of price and value pp. 178-181 Downloads
Michael Barbera, Gavin Northey, Felix Septianto and Daniela Spanjaard
Designing retail spaces for inclusion pp. 182-190 Downloads
Karen Edwards, Mark S. Rosenbaum, Deborah Brosdahl and Patrick Hughes
Aesthetic or self-expressiveness? Linking brand logo benefits, brand stereotypes and relationship quality pp. 191-200 Downloads
Arnold Japutra, Sebastian Molinillo and Shasha Wang
Does price sensitivity and price level influence store price image and repurchase intention in retail markets? pp. 201-213 Downloads
Ana Paula Graciola, Deonir De Toni, Vinicius Zanchet de Lima and Gabriel Sperandio Milan
How service quality and outcome confidence drive pre-outcome word-of-mouth pp. 214-221 Downloads
Kemefasu Ifie, Antonis C. Simintiras, Yogesh Dwivedi and Vasileia Mavridou
Emotional experiences behind the pursuit of inconspicuous luxury pp. 222-234 Downloads
Marian Makkar and Sheau-Fen Yap
Investigating the effectiveness of retailers’ mobile applications in determining customer satisfaction and repatronage intentions? A congruency perspective pp. 235-243 Downloads
Pramod Iyer, Arezoo Davari and Amaradri Mukherjee
Collaborative consumption as C2C trading: Analyzing the effects of materialism and price consciousness pp. 244-252 Downloads
Arto Lindblom, Taru Lindblom and Heidi Wechtler
The role of psychological ownership in shoplifting prevention: An exploratory study pp. 253-265 Downloads
Balkrushna Potdar, John Guthrie, Juergen Gnoth and Tony Garry
Marketing video-enabled social media as part of your e-recruitment strategy: Stop trying to be trendy pp. 266-273 Downloads
Patrick van Esch and Margaret Mente
Understanding Chinese consumer adoption of apparel mobile commerce: An extended TAM approach pp. 274-284 Downloads
Ting Chi
Buyer-seller amount-price equilibrium for prepaid services: Implication for promotional pricing pp. 285-292 Downloads
Rajesh Kumar Sinha and Atanu Adhikari
Customer engagement behaviors: The role of service convenience, fairness and quality pp. 293-304 Downloads
Sanjit Kumar Roy, Vaibhav Shekhar, Walfried M. Lassar and Tom Chen
Faith-filled brands: The interplay of religious branding and brand engagement in the self-concept pp. 305-314 Downloads
Richie L. Liu and Elizabeth A. Minton

Volume 43, issue C, 2018

Proximity and time in convenience store patronage: Kaïros more than chronos pp. 1-9 Downloads
Marie-Christine Gahinet and Cliquet, Gérard
Social media use by young Latin American consumers: An exploration pp. 10-19 Downloads
Ainsworth Anthony Bailey, Carolyn M. Bonifield and Alejandro Arias
Stock market reaction to irregular supermarket chain behaviour: An investigation in the retail sectors of Ireland and the United Kingdom pp. 20-29 Downloads
Shaen Corbet and Caroline McMullan
Corporate association as antecedents of consumer behaviors: The dynamics of trust within and between industries pp. 30-38 Downloads
Hyo Sun Jung, Kyung Hwa Seo, Soo Bum Lee and Hye Hyun Yoon
Identifying superfluous survey items pp. 39-45 Downloads
Kylie Brosnan, Grün, Bettina and Sara Dolnicar
The proactive employee on the floor of the store and the impact on customer satisfaction pp. 46-53 Downloads
Söderlund, Magnus
Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages pp. 54-67 Downloads
Mahmud Akhter Shareef, Abdullah Baabdullah, Shantanu Dutta, Vinod Kumar and Yogesh K. Dwivedi
Complaint as a persuasion attempt: Front line employees’ perceptions of complaint legitimacy pp. 68-76 Downloads
Denis Khantimirov and Kiran Karande
The survival consequences of intellectual property for retail ventures pp. 77-84 Downloads
Pankaj C. Patel and John A. Pearce
Inside-outside: Using eye-tracking to investigate search-choice processes in the retail environment pp. 85-93 Downloads
Patricia T. Huddleston, Bridget K. Behe, Carl Driesener and S. Minahan
To what extent luxury retailing can be smart? pp. 94-100 Downloads
Eleonora Pantano, Rosanna Passavanti, Constantinos-Vasilios Priporas and Saverino Verteramo
On the relationship between consumer-brand identification, brand community, and brand loyalty pp. 101-110 Downloads
Pedro Simões Coelho, Paulo Rita and Santos, Zélia Raposo
Investigating the mediating effect of Uber's sexual harassment case on its brand: Does it matter? pp. 111-118 Downloads
Denni Arli Griffith, Patrick van Esch and Makayla Trittenbach
Food shoppers’ share of wallet: A small city case in a changing competitive environment pp. 119-130 Downloads
Muhammad Masood Azeem, Derek Baker, Renato A. Villano, Stuart Mounter and Garry Griffith
The role of identification in frontline employee decision-making pp. 131-138 Downloads
Rita Di Mascio and Johra Fatima
Do ethnocentric consumers really buy local products? pp. 139-148 Downloads
Yildiz, Hélène, Sandrine Heitz-Spahn and Lydie Belaud
Electronic word-of-mouth and the brand image: Exploring the moderating role of involvement through a consumer expectations lens pp. 149-156 Downloads
Anup Krishnamurthy and S. Ramesh Kumar
Wearable technology: What explains continuance intention in smartwatches? pp. 157-169 Downloads
Bruno Nascimento, Tiago Oliveira and Carlos Tam
Impact of the link between individuals and their region on the customer-regional brand relationship pp. 170-187 Downloads
Florence Charton-Vachet and Cindy Lombart
Providing sustainability information in shopping situations contributes to sustainable decision making: An empirical study with choice-based conjoint analyses pp. 188-199 Downloads
Stöckigt, Gerrit, Johannes Schiebener and Matthias Brand
Assessing the sales effectiveness of differently located endcaps in a supermarket pp. 200-208 Downloads
Pei Jie Tan, Armando Corsi, Justin Cohen, Anne Sharp, Larry Lockshin, William Caruso and Svetlana Bogomolova
Resale pricing in franchised stores: A franchisor perspective pp. 209-217 Downloads
Rozenn Perrigot and Guy Basset
Influence of thinking style and attribution on consumer response to online stockouts pp. 218-225 Downloads
Ke Ma, Tong Chen and Chundong Zheng
Linking concepts of playfulness and well-being at work in retail sector pp. 226-233 Downloads
Sari Alatalo, Eeva-Liisa Oikarinen, Arto Reiman, Teck Ming Tan, Eija-Liisa Heikka, Pia Hurmelinna-Laukkanen, Matti Muhos and Taina Vuorela
Brand engagement and search for brands on social media: Comparing Generations X and Y in Portugal pp. 234-241 Downloads
Marisa Bento, Luisa M. Martinez and Luis F. Martinez
Who is the attached endorser? An examination of the attachment-endorsement spectrum pp. 242-250 Downloads
Natalya Saldanha, Rajendra Mulye and Kaleel Rahman
Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies pp. 251-257 Downloads
Carlo Amendola, Mario Calabrese, Francesco Caputo and Fabrizio, D’Ascenzo
Advertisements on Facebook: Identifying the persuasive elements in the development of positive attitudes in consumers pp. 258-268 Downloads
Mahmud Akhter Shareef, Bhasker Mukerji, Mohammad Abdallah Ali Alryalat, Angela Wright and Yogesh K. Dwivedi
Exploring consumers’ skincare retail patronage pp. 269-277 Downloads
Bo Dai and Lou E. Pelton
From “foodies†to “cherry-pickersâ€: A clustered-based segmentation of specialty food retail customers pp. 278-284 Downloads
Cristina Calvo-Porral and Lévy-Mangin, Jean-Pierre
Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys pp. 285-295 Downloads
Alice Audrezet and Parguel, Béatrice
It is not always about brand: Design-driven consumers and their self-expression pp. 296-303 Downloads
Byun, Kyung-Ah (Kay), Robert Paul Jones and Barbara Ross Wooldridge
The role of store image, perceived quality, trust and perceived value in predicting consumers’ purchase intentions towards organic private label food pp. 304-310 Downloads
Konuk, Faruk Anıl
Unveiling the features of successful eBay smartphone sellers pp. 311-324 Downloads
Ana Teresa Silva, Moro, Sérgio, Paulo Rita and Paulo Cortez
Consumer-based approach to customer engagement – The case of luxury brands pp. 325-332 Downloads
Catherine Prentice and Sandra Maria Correia Loureiro
Store satisfaction and store loyalty: The moderating role of store atmosphere pp. 333-341 Downloads
Barbara Francioni, Elisabetta Savelli and Marco Cioppi
Technology at the dinner table: Ordering food online through mobile apps pp. 342-351 Downloads
Anuj Pal Kapoor and Madhu Vij
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