Journal of Retailing and Consumer Services

2008 - 2018

Current editor(s): Harry Timmermans

From Elsevier
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Volume 41, issue C, 2018

Reversing the dependency-trust relationship in B2C services pp. 1-10

Johra Kayeser Fatima and Rita Di Mascio

Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage pp. 11-19

Imene Ben Yahia, Nasser Al-Neama and Laoucine Kerbache

Like throwing a piece of me away: How online and in-store grocery purchase channels affect consumers’ food waste pp. 20-30

Veronika Ilyuk

From gambling exposure to adaptation: Implications for casino sustainability pp. 31-36

Catherine Prentice and Zhonglu Zeng

The internet dilemma: An exploratory study of luxury firms’ usage of internet-based technologies pp. 37-47

Jeff Baker, Nick Ashill, Noha Amer and Ekram Diab

Customer engagement and online reviews pp. 48-59

Rakhi Thakur

Green purchasing behaviour: A conceptual framework and empirical investigation of Indian consumers pp. 60-69

Deepak Jaiswal and Rishi Kant

Curiosity motivated vacation destination choice in a reward and variety-seeking perspective pp. 70-78

Rita Martenson

A segmentation study of cinema consumers based on values and lifestyle pp. 79-89

Díaz, Asunción, Gómez, Mar, Arturo Molina and Jesús Santos

Consumer preference for national vs. private brands: The influence of brand engagement and self-concept threat pp. 90-100

Richie L. Liu, David E. Sprott, Eric R. Spangenberg, Sandor Czellar and Kevin E. Voss

Examining the role of consumer hope in explaining the impact of perceived brand value on customer–brand relationship outcomes in an online retailing environment pp. 101-111

Syed Muhammad Fazal-e-Hasan, Hormoz Ahmadi, Gary Mortimer, Martin Grimmer and Louise Kelly

The relationship between individual-level culture and consumer decision-making styles through consumer involvement pp. 112-120

Jeffrey Ian Isaacson, Yolanda Jordaan and Gené van Heerden,

Who seeks a surprise box? Predictors of consumers’ use of fashion and beauty subscription-based online services (SOS) pp. 121-130

Hongjoo Woo and Bharath Ramkumar

Fashion brands on retail websites: Customer performance expectancy and e-word-of-mouth pp. 131-141

Sandra M.C. Loureiro, Luisa Cavallero and Francisco Javier Miranda

Customer segmentation with purchase channels and media touchpoints using single source panel data pp. 142-152

Satoshi Nakano and Fumiyo N. Kondo

Investigating discounting of discounts in an online context: The mediating effect of discount credibility and moderating effect of online daily deal promotions pp. 153-160

Jeffrey R. Carlson and Monika Kukar-Kinney

The determinants of conversion rates in SME e-commerce websites pp. 161-168

Davide Di Fatta, Dean Patton and Giampaolo Viglia

Augmented reality in retail: A trade-off between user's control of access to personal information and augmentation quality pp. 169-176

Atieh Poushneh

Impact of culture, behavior and gender on green purchase intention pp. 177-189

Naman Sreen, Shankar Purbey and Pradip Sadarangani

Online purchase return policy leniency and purchase decision: Mediating role of consumer trust pp. 190-200

Pejvak Oghazi, Stefan Karlsson, Hellström, Daniel and Klas Hjort

Are consumers willing to go the extra mile for fair trade products made in a developing country? A comparison with made in USA products at different prices pp. 201-210

Md Sanuwar Rashid and Sang-Eun Byun

Portfolios: Patterns in brand penetration, market share, and hero product variants pp. 211-217

Arry Tanusondjaja, Magda Nenycz-Thiel, John Dawes and Rachel Kennedy

Marketer requests for positive post-purchase satisfaction evaluations: Consumer depth interview findings pp. 218-226

Michael A. Jones and Valerie A. Taylor

Franchising in the healthcare sector: The case of Child and Family Wellness clinics in Kenya pp. 227-238

Rozenn Perrigot

The role of brand reputation in organic food consumption: A behavioral reasoning perspective pp. 239-247

Jessica Ryan and Riza Casidy

She loves the way you lie: Size-related self-concept and gender in vanity sizing pp. 248-255

Seth Ketron and Miranda Williams

Retailers’ communication on ugly fruits and vegetables: What are consumers’ perceptions? pp. 256-271

Didier Louis and Cindy Lombart

Customer reviews are not always informative: The impact of effortful versus heuristic processing pp. 272-280

Laura A. Book, Sarah Tanford and Wen Chang

Impact of flow on mobile shopping intention pp. 281-287

Yi-Mu Chen, Tsuen-Ho Hsu and Yu-Jou Lu

Incentivized reviews: Promising the moon for a few stars pp. 288-295

Maria Petrescu, O’Leary, Kathleen, Deborah Goldring and Selima Ben Mrad

Streaming apps: What consumers value pp. 296-304

Adesegun Oyedele and Penny M. Simpson

Dieting, priming, food meanings and (un)healthy choices: When shoppers fall for pleasure pp. 305-311

Harri T. Luomala, Hellén, Katarina and Maijastiina Jokitalo

Volume 40, issue C, 2018

Consumer perception and behavior in the retail foodscape–A study of chilled groceries pp. 1-7

Ulla Lindberg, Nicklas Salomonson, Sundström, Malin and Karin Wendin

Heterogeneity in consumers’ mobile shopping acceptance: A finite mixture partial least squares modelling approach for exploring and characterising different shopper segments pp. 8-18

Michael Groß

Governance capabilities and relationship performance in international franchising pp. 19-30

Nabil Ghantous, Shobha S. Das and Fabienne Chameroy

Parents and children in supermarkets: Incidence and influence pp. 31-39

Bill Page, Anne Sharp, Larry Lockshin and Herb Sorensen

Examining price and service competition among retailers in a supply chain under potential demand disruption pp. 40-47

Syed Mithun Ali, Md. Hafizur Rahman, Tasmia Jannat Tumpa, Abid Ali Moghul Rifat and Sanjoy Kumar Paul

Revisiting the supermarket in-store customer shopping experience pp. 48-59

Nic S. Terblanche

Whom do customers blame for a service failure? Effects of thought speed on causal locus attribution pp. 60-65

Pacheco, Natália Araújo, Maggie Geuens and Cristiane Pizzutti

A dose of nature and shopping: The restorative potential of biophilic lifestyle center designs pp. 66-73

Mark S. Rosenbaum, Ramirez, Germán Contreras and Jaime Rivera Camino

Critical success factors of temporary retail activations: A multi-actor perspective pp. 74-81

Jennifer Lowe, Isabella Maggioni and Sean Sands

Using the senses to evaluate aesthetic products at the point of sale: The moderating role of consumers’ goals pp. 82-90

Sonia Vilches-Montero, Nik Mohd Hazrul Nik Hashim, Ameet Pandit and Renzo Bravo-Olavarria

Do all roses smell equally sweet? Willingness to pay for flower attributes in specialized retail settings by German consumers pp. 91-99

Meike Rombach, Nicole Olynk Widmar, Elizabeth Byrd and Vera Bitsch

Immersion and emotional reactions to the ambiance of a multiservice space: The role of perceived congruence between odor and brand image pp. 100-108

Karim Errajaa, Legohérel, Patrick and Daucé, Bruno

The positive effect of contextual image backgrounds on fluency and liking pp. 109-116

Erik Maier and Florian Dost

How store attributes impact shoppers’ loyalty in emerging countries: An investigation in the Indian retail sector pp. 117-124

Monica Grosso, Sandro Castaldo and Anjana Grewal

Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk pp. 125-138

Ali Abdallah Alalwan, Yogesh K. Dwivedi, Nripendra P. Rana and Raed Algharabat

The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations pp. 139-149

Raed Algharabat, Nripendra P. Rana, Yogesh K. Dwivedi, Ali Abdallah Alalwan and Zainah Qasem

The moderating effect of managers' leadership behavior on salespeople's self-efficacy pp. 150-162

Valter Afonso Vieira, Marcelo Gattermann Perin and Claudio Hoffmann Sampaio

Showrooming and retail opportunities: A qualitative investigation via a consumer-experience lens pp. 163-174

Jason Kokho Sit, Anna Hoang and Alessandro Inversini

Comparison and one-stop shopping after big-box retail entry: A spatial difference-in-difference analysis pp. 175-187

Mengjie Han, Oana Mihaescu, Yujiao Li and Niklas Rudholm

Help welcome or not: Understanding consumer shopping motivation in curated fashion retailing pp. 188-203

Anna Kathrin Sebald and Frank Jacob

The impact of dynamic bundling on price fairness perceptions pp. 204-212

Wenjing Li, David M. Hardesty and Adam W. Craig

Influence of iconic, indexical cues, and brand schematicity on perceived authenticity dimensions of private-label brands pp. 213-220

Laurence Carsana and Alain Jolibert

The mindful consumer: Balancing egoistic and altruistic motivations to purchase local food pp. 221-228

Dawn Birch, Juliet Memery and Maheshan De Silva Kanakaratne

Firm performance in the upscale restaurant sector: The effects of resilience, creative self-efficacy, innovation and industry experience pp. 229-240

Rob Hallak, Guy Assaker, O’Connor, Peter and Craig Lee

Performance model of community pharmacies in low-middle income countries: A societal perspective pp. 241-248

Maryam Ranghchian, Shima Sehat, Mehdi Akhgari and Gholamhossein Mehralian

How is value created? – Extending the value concept in the Swedish context pp. 249-260

Wikström, Solveig and L'Espoir Decosta, Patrick

Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future pp. 261-269

Appalayya Meesala and Justin Paul

Understanding quality and satisfaction in public hospital services: A nationwide inpatient survey in Greece pp. 270-275

Panagiotis Mitropoulos, Konstantinos Vasileiou and Ioannis Mitropoulos

A 360-degree view of actor engagement in service co-creation pp. 276-278

Finsterwalder, Jörg

I virtually try it … I want it ! Virtual Fitting Room: A tool to increase on-line and off-line exploratory behavior, patronage and purchase intentions pp. 279-286

Marie Beck and Crié, Dominique

Consumer-brand relationships and brand loyalty in technology-mediated services pp. 287-294

Apostolos N. Giovanis and Pinelopi Athanasopoulou

Students as customers in higher education: The (controversial) debate needs to end pp. 295-298

Melodi Guilbault

Daily deal shoppers: What drives social couponing? pp. 299-303

M. Ieva, F. De Canio and C. Ziliani

Service failure and problems: Internal marketing solutions for facing the future pp. 304-311

Justin Paul and Sunil Sahadev