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Journal of Retailing and Consumer Services

2008 - 2023

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 75, issue C, 2023

The effects of app-related factors on app stickiness: The role of cognitive and emotional app relationship quality Downloads
Ibrahim Alnawas, Amr Al Khateeb and Kamel El Hedhli
Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation Downloads
Yeonshin Kim, Won-Moo Hur and Luri Lee
Do supermarkets’ emails have any value for their customers? The effect of emails’ content and interestingness on customers’ attitude and engagement Downloads
Virginie Rodriguez and Marion Sangle-Ferriere
Is the system reliability profitable for retailing and consumer service of a dynamical system under cross-price elasticity of demand? Downloads
Biswajit Sarkar, Hyesung Seok, Tapas Kumar Jana and Bikash Koli Dey
What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective Downloads
Ihsan Ullah Jan, Seonggoo Ji and Changju Kim
Effects of augmented reality technology characteristics on customer citizenship behavior Downloads
Taeshik Gong and JungKun Park
How to inspire users in virtual travel communities: The effect of activity novelty on users’ willingness to co-create Downloads
Lishan Xie, Canmian Liu, Yaoqi Li and Tengteng Zhu
Becoming a tree when I will be dead? Why not! Generation X, Y and Z, and innovative green death practices Downloads
Costanza Nosi, Antonella D'Agostino, Piccioni, Niccolò and Chiara Bartoli
Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches Downloads
Raouf Ahmad Rather, Manju Raisinghani, David Gligor, Shakir Hussain Parrey, Ivan Russo and Bozkurt, Sıddık
Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention Downloads
Chih-Hsing Liu, Tse-Ping Dong and Ho Tran Vu
Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic Downloads
Sotaro Katsumata, Akihiro Nishimoto and P.K. Kannan
Visualization service investment strategies for a self-operated fresh agricultural product e-tailer Downloads
Heng Du and Ke Lu
Can you sense without being human? Comparing virtual and human influencers endorsement effectiveness Downloads
Huajun Li, Yueqiu Lei, Qi Zhou and Hong Yuan
Predicting sports fans’ engagement with culturally aligned social media content: A language expectancy perspective Downloads
Deep Prakash C and Adrija Majumdar
Environmental factors to maximize social media engagement: A comprehensive framework Downloads
Thomas Reimer
Stereotyping human-like virtual influencers in retailing: Does warmth prevail over competence? Downloads
Kamel El Hedhli, Haithem Zourrig, Amr Al Khateeb and Ibrahim Alnawas
The formation of habit and word-of-mouth intention of over-the-top platforms Downloads
Anup Anurag Soren and Shibashish Chakraborty
The role of communities in vegetarian and vegan identity construction Downloads
Lucie Sirieix, Séré de Lanauze, Gilles, Margot Dyen, Laurie Balbo and Erick Suarez
Green consumption behavior prediction based on fan-shaped search mechanism fruit fly algorithm optimized neural network Downloads
Bo Li, Mengjie Liao, Junjing Yuan and Jian Zhang
Television food ads aimed at children in South-Eastern Europe: Cultural outlook and implications Downloads
Jelena Filipovic
Price matching and product differentiation strategies considering showrooming Downloads
Jie Wei, Meijing Chang and Jing Zhao
Is online-to-offline customer care support essential for consumer service? Downloads
Biswajit Sarkar and Bikash Koli Dey
Who will embrace upward line extension? The role of power distance belief Downloads
Yue He, Zan Mo, Xiuqi Wan, Mengyin Li and Huijian Fu
Men on a mission, women on a journey - Gender differences in consumer information search behavior via SNS: The perceived value perspective Downloads
Ofrit Kol and Shalom Levy
Role of downward versus upward social comparison in service recovery: Testing a mediated moderation model with two empirical studies Downloads
Ke Chen, Zhan Wu and Piyush Sharma
Switching up the delivery game: Understanding switching intention to retail drone delivery services Downloads
Rohana Sham, Han Xi Chong, Eugene Cheng-Xi Aw, Thahira Bibi Tkm Thangal and Noranita binti Abdamia
Relax Your Fear—The role of autonomous sensory meridian response (ASMR) in green advertising Downloads
Afred Suci, Hui-Chih Wang and Her-Sen Doong
Deposit AI as the “invisible hand†to make the resale easier: A moderated mediation model Downloads
Leiqing Peng, Mengting Luo and Yulang Guo
Cancel anytime!: How easy cancellation options enhance purchase intentions for services that require long-term commitments Downloads
Sohyeon Park, Kacy Kim, Seolwoo Park, Yung Kyun Choi and Sukki Yoon
Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers Downloads
Sukanlaya Sawang, Chia-Chi Lee, Cindy Yunhsin Chou, Nanjangud Vishwanath Vighnesh and Deepak Chandrashekar
Pricing coordination of a dual-channel supply chain considering offline in-sale service Downloads
Shu-Qin Gu, Yong Liu and Gang Zhao
Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence? Downloads
Kivilcim Dogerlioglu-Demir, Andy H. Ng and Koçaş, Cenk
The impact of animal metaphors on consumer response to courtesy advertising Downloads
Wen-Hsien Huang and Shao-Yu Hsieh
Analyzing the food waste reduction intentions of UK households. A Value-Attitude-Behavior (VAB) theory perspective Downloads
Muhammad Danish Habib, Puneet Kaur, Veenu Sharma and Shalini Talwar
The rhythm of shopping: How background music placement in live streaming commerce affects consumer purchase intention Downloads
Shengliang Zhang, Dinghao Guo and Xiaodong Li
New energy vehicle online selection method considering attribute compensation relationship and aspiration strength Downloads
Meng Zhao, Chang Xu, Wenxian Zhao and Mingwei Lin
That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance Downloads
Jingyou Zhao, Enhua Hu, Mingyan Han, Keshen Jiang and Hongmei Shan
Contribution of sales control in salespeople’s creative selling: Work engagement as a mediator Downloads
Hyewon Park, Won-Moo Hur and Seongho Kang
Understanding the factors affecting consumers’ behaviour when purchasing refurbished products: A chaordic perspective Downloads
Mansour Alyahya, Gomaa Agag, Meqbel Aliedan and Ziad H. Abdelmoety
Return freight strategies and selling formats in e-commerce supply chain: The perspective of consumer fairness concerns and online shopping returns Downloads
Ying Zhao, Zhi-min Guan and Jun Zhang
Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations Downloads
Jungkeun Kim, Jeong Hyun Kim, Changju Kim and Jooyoung Park
Achieving sustained competitive advantage in retail and consumer service firms: The role of entrepreneurial orientation and entrepreneurial bricolage Downloads
Kayhan Tajeddini, Thilini Chathurika Gamage, Javad Tajdini, Sikandar Ali Qalati and Faiza Siddiqui
The role of impulsive behaviour and meta-perception in referral reward programs Downloads
Mengmeng Zhan, Minxue Huang, Aoqi Li and Yvmeng Yang
Customer engagement outcomes in mobile applications: Self-congruence as a moderator Downloads
Imran Khan
Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions Downloads
Jiqiong Liu, Rui Yuan and Shuai Feng
In green consumption, why consumers do not walk their talk: A cross cultural examination from Saudi Arabia and UK Downloads
Yasser Moustafa Shehawy
Price-aware enhanced dynamic recommendation based on deep learning Downloads
Wenhao Guo, Jin Tian and Minqiang Li
The consequence of possessions: Self-identity, extended self, psychological ownership and probabilities of purchase for pet’s fashion clothing Downloads
D’Souza, Clare, Vanessa Apaolaza, Patrick Hartmann and Ninh Nguyen
How do crazy rich Asians perceive sustainable luxury? Investigating the determinants of consumers’ willingness to pay a premium price Downloads
Xin-Jean Lim, Jun-Hwa Cheah, Liem Viet Ngo, Kara Chan and Hiram Ting
Identifying and examining the role of pop-up store design: A mixed-methods study Downloads
Yuchen Ye, Yikai Yang and Qi Huang
The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing Downloads
Ruchi Chauhan, Arunava Majumder and Varun Kumar
The effect of exclusive distribution on the sales of ready-made meals in online retail Downloads
Nayeong Kim, Dongmin Lee, Seonghwan Cho and Junghoon Moon
The role of influencer–follower congruence in the relationship between influencer marketing and purchase behaviour Downloads
Dominyka Venciute, Ieva Mackeviciene, Marius Kuslys and Ricardo Fontes Correia
Persuasive cues and reciprocal behaviors in influencer-follower relationships: The mediating role of influencer defense Downloads
Amy Wong and Joicey Wei
Mechanism of retail therapy during stressful life events: The psychological compensation of revenge consumption toward luxury brands Downloads
Sanghee Kim and Chang, Hyo Jung (Julie)
Metaverse mingle: Discovering dating intentions in metaverse Downloads
Debarun Chakraborty, Smruti Patre and Devisha Tiwari
Relative power of online buyers in regard to a store: How it encourages them to disclose their personal data? Downloads
Sigitas Urbonavicius
Examining the impact of service robot communication styles on customer intimacy following service failure Downloads
Junsung Park, Joon Woo Yoo, Youngju Cho and Heejun Park
Fear of missing out and compulsive buying behavior: The moderating role of mindfulness Downloads
Sajjad Hussain, Ali Raza, Ali Haider, Muhammad Ishtiaq Ishaq and Qurat-ul-ain Talpur
How household food shopping behaviors changed during COVID-19 lockdown period: Evidence from Beijing, China Downloads
Di Chen, Chunyan Wang and Yi Liu
Sales employees’ polychronicity and sales-service ambidexterity: Mediation of work engagement and moderation of store manager support Downloads
Niharika Gaan and Yuhyung Shin
Inclusive advertising featuring disability on instagram: Effect on consumer well-being, brand engagement, and purchase intention Downloads
Abdul Qayyum, Raja Ahmed Jamil, Adnan Muhammad Shah and KangYoon Lee
The shape of premiumness: Logo Shape's effects on perceived brand premiumness and brand preference Downloads
Ruiqin Li, Yan Wang and Hongli Zhang
Visual strategies of luxury and fast fashion brands on Instagram and their effects on user engagement Downloads
Jinyoung Jinnie Yoo
How power distance belief, self-construal, and relationship norms impact conspicuous consumption Downloads
Sehoon Park, Chaeyeong Kim and Jane Park
Authentic isn't always best: When inauthentic social media influencers induce positive consumer purchase intention through inspiration Downloads
Vasiliki Andonopoulos, Lee, Jenny (Jiyeon) and Christine Mathies
The effectiveness of advertising appeals: A culturally-derived power perspective Downloads
Minghui Shan, Zhenzhong Zhu, Chunlei Song and Chen, Haipeng (Allan)
Revenge buying: The role of negative emotions caused by lockdowns Downloads
Yanfeng Liu, Xue Li and Kum Fai Yuen
Investigating the impact of brand vs cause interaction on cause related advertisements Downloads
Daniel Inbaraj Jublee, Dharun Kasilingam and Gladys Stephen
Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior Downloads
Han Zheng, Kai Chen and Zhuoyuan Ma
Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis Downloads
Jun-Jie Hew, Voon-Hsien Lee and Lai-Ying Leong
Cultivating sustainability consciousness through mindfulness: An application of theory of mindful-consumption Downloads
Parul Manchanda, Nupur Arora, Owais Nazir and Jamid Ul Islam
Is beauty always good? Effects of visual presentation of Influencer’s aesthetic labor on brand purchase intention Downloads
Shengcheng Xie, Haiying Wei and Fu Liu
Over-the-top (OTT) retailing in the post pandemic world. Unveiling consumer drivers and barriers using a qualitative study Downloads
Reeti Agarwal, Ankit Mehrotra, Veenu Sharma, Armando Papa and Areej Malibari
Role of perceived benefits of online shopping festival in vietnam: Differences between millennials and generation Z Downloads
Woo Bin Kim, Jiali Xie and Ho Jung Choo
Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure Downloads
Amir Abedini Koshksaray, Sara Quach, Giang Trinh, Somayeh Bahoush Keivani and Park Thaichon
The factors influencing STD through SOR theory Downloads
Nieves-Pavón, Sergio, López-Mosquera, Natalia and Jiménez-Naranjo, Héctor
Impulse buying tendency in live-stream commerce: The role of viewing frequency and anticipated emotions influencing scarcity-induced purchase decision Downloads
Yi Qu, Jashim Khan, Yuyang Su, Jiao Tong and Shuo Zhao
Consumers' switching intention towards E-commerce platforms’ store-to-store pickup services: The application of the extended PPM model Downloads
Pei-Hsuan Tsai and Jia-Wei Tang
Empowering retailers: A bounded rationality perspective to enhancing omnichannel journey satisfaction Downloads
Aisha Muthaffar and Sonia Vilches-Montero
The influence of visually dynamic imagery on purchase intentions: The roles of arousal and lay rationalism Downloads
Patrick B. Fennell and Gustavo Schneider
Unveiling the influence of COVID-19 on the online retail market: A comprehensive exploration Downloads
Sergio Pardo-Jaramillo, Muñoz-Villamizar, Andrés and Jose Gomez-Gonzalez
Human-like bots are not humans: The weakness of sensory language for virtual streamers in livestream commerce Downloads
Hai-hua Hu and Fang Ma
The effects of constrained mobile coupons in the mobile channel Downloads
Hongchao Zhang, Yu Yu and Yinggao Qin
Qualitative analysis of customer behavior in the retail industry during the COVID-19 pandemic: A word-cloud and sentiment analysis approach Downloads
Liana Stanca, Dan-Cristian Dabija and Câmpian, Veronica
Does green brand anthropomorphism influence repurchase intention? Understanding the impact of brand warmth, psychological ownership, and self-brand congruity Downloads
Nidhi Sehgal, Vimi Jham and Gunjan Malhotra
Page updated 2023-11-22