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Journal of Retailing and Consumer Services

2008 - 2019

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Dana Niculescu ().

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Volume 47, issue C, 2019

The effect of the interaction between tariff modulation and transparency on the customer's dissatisfaction: The case of Tunisia pp. 1-10 Downloads
Imen Zrelli, Haykel Demnati and Moez Ben Yedder
Vertical integration maintenance commitments pp. 11-16 Downloads
Pu-yan Nie, Chan Wang and Yong-cong Yang
Conceptualising and measuring consumer authenticity online pp. 17-31 Downloads
Robert Davis, Kevin Sheriff and Kim Owen
Online price search across desktop and mobile devices: Evidence on cyberslacking and weather effects pp. 32-39 Downloads
Luciano Canova and Marcella Nicolini
The role of airport service quality in airport and destination choice pp. 40-48 Downloads
Catherine Prentice and Mariam Kadan
Comparing two supermarket layouts: The effect of a middle aisle on basket size, spend, trip duration and endcap use pp. 49-56 Downloads
Bill Page, Giang Trinh and Svetlana Bogomolova
Getting to know you: Social media personalization as a means of enhancing brand loyalty and perceived quality pp. 57-65 Downloads
Tyler Shanahan, Trang P. Tran and Erik C. Taylor
Will “no-ownership†work for apparel?: Implications for apparel retailers pp. 66-73 Downloads
Hyejune Park and Cosette M. Joyner Armstrong
Should small-scale online retailers diversify distribution channels into offline channels? Focused on the clothing and fashion industry pp. 74-77 Downloads
Min Ho Ryu, Yongsun Cho and Daeho Lee
Understanding affiliation to cashback programs: An emerging technique in an emerging country pp. 78-86 Downloads
Christino, Juliana Maria Magalhães, Silva, Thaís Santos, Cardozo, Erico Aurélio Abreu, Alexandre de Pádua Carrieri and Patricia de Paiva Nunes
The impact of payment method on shopping behaviour among low income consumers pp. 87-93 Downloads
Luke Greenacre and Skye Akbar
Understanding complaint channel usage in multichannel retailing pp. 94-103 Downloads
Marta Frasquet, Marco Ieva and Cristina Ziliani
Impacts of returns policy under supplier encroachment with risk-averse retailer pp. 104-115 Downloads
Bo Li and Yushan Jiang
Consumers’ attitude and adoption of location-based coupons: The case of the retail fast food sector pp. 116-132 Downloads
Nizar Souiden, Walid Chaouali and Mona Baccouche
Amazon's approach to consumers’ usage of the Dash button and its effect on purchase decision involvement in the U.S. market pp. 133-139 Downloads
Zahy B. Ramadan, Maya F. Farah and Danielle Kassab
Examining the role of anxiety and social influence in multi-benefits of mobile payment service pp. 140-149 Downloads
JungKun Park, Jiseon Ahn, Toulany Thavisay and Tianbao Ren
Clicking the boredom away – Exploring impulse fashion buying behavior online pp. 150-156 Downloads
Sundström, Malin, Hjelm-Lidholm, Sara and Anita Radon
Consumer responses to planned obsolescence pp. 157-165 Downloads
Volker G. Kuppelwieser, Phil Klaus, Aikaterini Manthiou and Othman Boujena
Competent or threatening? When looking like a “salesperson†is disadvantageous pp. 166-176 Downloads
Aaron D. Arndt, Kenneth R. Evans, Ziniya Zahedi and Emmyrose Khan
Mirror, mirror, on the menu: Visual reminders of overweight stimulate healthier meal choices pp. 177-183 Downloads
Tobias Otterbring and Poja Shams
A business application of RTLS technology in Intelligent Retail Environment: Defining the shopper's preferred path and its segmentation pp. 184-194 Downloads
N. Ferracuti, C. Norscini, E. Frontoni, P. Gabellini, M. Paolanti and V. Placidi
What are the triggers of Asian visitor satisfaction and loyalty in the Korean heritage site? pp. 195-205 Downloads
Hossein G.T. Olya, Choong-Ki Lee, Yong-Ki Lee and Yvette Reisinger
Can two negatives make a positive? Social exclusion prevents carryover effects from deceptive advertising pp. 206-214 Downloads
Hamed Aghakhani and Kelley J. Main
Corporate social responsibility as a determinant of corporate reputation in the airline industry pp. 215-221 Downloads
Eunil Park
Dining alone or together? The effect of group size on the service customer experience pp. 222-228 Downloads
Clauzel, Amélie, Nathalie Guichard and Caroline Riché
Consumer preferences for beer attributes in Germany: A conjoint and latent class approach pp. 229-240 Downloads
Stephan G.H. Meyerding, Alexander Bauchrowitz and Mira Lehberger
Developing in-store brand strategies and relational expression through sales promotions pp. 241-250 Downloads
Sarah Mussol, Philippe Aurier and Séré de Lanauze, Gilles
Psychological mechanisms of brand love and information technology identity in virtual retail environments pp. 251-264 Downloads
Tseng-Lung Huang
Using the Eyberg Child Behaviour Inventory to investigate Pester Power pp. 265-271 Downloads
Bill Page, Anne Sharp, Larry Lockshin and Herb Sorensen
Unfolding the characteristics of incentivized online reviews pp. 272-281 Downloads
Ana Costa, Guerreiro, João, Moro, Sérgio and Roberto Henriques
Online customers’ habit-inertia nexus as a conditional effect of mobile-service experience: A moderated-mediation and moderated serial-mediation investigation of mobile-service use resistance pp. 282-292 Downloads
Jacques Nel and Christo Boshoff
What drives consumers to certain retailers for organic food purchase: The role of fit for consumers’ retail store preference pp. 293-306 Downloads
Jiyoung Hwang and Jae-Eun Chung
Social commerce as social networking pp. 307-321 Downloads
Ahmed Doha, Nada Elnahla and Lindsay McShane
The influence of tourism experience and well-being on place attachment pp. 322-330 Downloads
Sera Vada, Catherine Prentice and Aaron Hsiao
Let me entertain you – Increasing overall store satisfaction through digital signage in retail waiting areas pp. 331-338 Downloads
Marion Garaus and Udo Wagner
The influence of identity-driven customer engagement on purchase intention pp. 339-347 Downloads
Catherine Prentice, Xiao Yun Han, Lian-Lian Hua and Lin Hu
Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions pp. 348-360 Downloads
Philip Avornyo, Jiaming Fang, Collins Opoku Antwi, Michael Osei Aboagye and Evans Asante Boadi
Do enriched digital catalogues offer compelling experiences, beyond websites? A comparative analysis through the IKEA case pp. 361-369 Downloads
Marion Garnier and Ingrid Poncin
The role of satisfaction on customer reuse to airline services: An application of Big Data approaches pp. 370-374 Downloads
Eunil Park
Multiple subscriptions to mobile networks and consumer satisfaction pp. 375-381 Downloads
Sigismond Hervey Mvele, Larissa Ango Mengue and Guy Christol Ekome Ekane

Volume 46, issue C, 2019

How uncivil customers corrode the relationship between frontline employees and retailers pp. 1-10 Downloads
Gaucher, Benoît and Jean-Charles Chebat
Is less more or a bore? Package design simplicity and brand perception: an application to Champagne pp. 11-20 Downloads
Manon Favier, Franck Celhay and Pantin-Sohier, Gaëlle
Determinants of customers' intentions to use hedonic networks: The case of Instagram pp. 21-32 Downloads
Bahri-Ammari Nedra, Walid Hadhri and Mariem Mezrani
Consumer motivation and luxury consumption: Testing moderating effects pp. 33-44 Downloads
Wei Shao, Debra Grace and Mitchell Ross
Evaluation of collaborative consumption of food delivery services through web mining techniques pp. 45-50 Downloads
Juan C. Correa, Wilmer Garzón, Phillip Brooker, Gopal Sakarkar, Steven A. Carranza, Leidy Yunado and Alejandro Rincón
Online consumer learning as a tool for improving product appropriation pp. 51-57 Downloads
Nadia Steils, Dominique Crié and Alain Decrop
Social media marketing: Comparative effect of advertisement sources pp. 58-69 Downloads
Mahmud Akhter Shareef, Bhasker Mukerji, Yogesh K. Dwivedi, Nripendra P. Rana and Rubina Islam
The influence of product and personal attributes on organic food marketing pp. 70-78 Downloads
Catherine Prentice, Jue Chen and Xuequn Wang
A penny saved is a penny earned? Differences in male and female savings and consumption tradeoffs on online retail platforms pp. 79-86 Downloads
Meng Li, Pankaj C. Patel and Marcus T. Wolfe
Away from home: How young Chinese consumers travel with global brands? pp. 87-94 Downloads
Benedetta Cappellini, Sameer Hosany, Dorothy A. Yen and Qionglei Yu
The impact of different price promotions on customer retention pp. 95-102 Downloads
Jungkeun Kim
Estimating the value of passing trade from pedestrian density pp. 103-111 Downloads
Charles Graham, Kamran Khan and Muhammad Ilyas
An integrated model for predicting consumer's intention to write online reviews pp. 112-120 Downloads
Saumya Dixit, Anant Jyoti Badgaiyan and Arpita Khare
Exploring the incidence and antecedents of buying an FMCG brand and UPC for the first time pp. 121-129 Downloads
Svetlana Bogomolova, Zachary Anesbury, Larry Lockshin, Natasha Kapulski and Tim Bogomolov
How do materialists choose prominent brands in emerging markets? pp. 133-138 Downloads
Vida Siahtiri and Lee, Wai Jin (Thomas)
The determinants of foreign product preference amongst elite consumers in an emerging market pp. 139-148 Downloads
Padmali Rodrigo, Hina Khan and Yuksel Ekinci
Feel the VIBE: Examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media pp. 149-162 Downloads
Jamie Carlson, Mohammad M. Rahman, Alexander Taylor and Ranjit Voola
Brand prominence and social status in luxury consumption: A comparison of emerging and mature markets pp. 163-172 Downloads
Giovanni Pino, Cesare Amatulli, Alessandro M. Peluso, Rajan Nataraajan and Gianluigi Guido
Status consumption in newly emerging countries: The influence of personality traits and the mediating role of motivation to consume conspicuously pp. 173-178 Downloads
Nazia Nabi, O’Cass, Aron and Vida Siahtiri
Page updated 2019-03-20