Journal of Retailing and Consumer Services
2008 - 2022
Current editor(s): Harry Timmermans From Elsevier Bibliographic data for series maintained by Catherine Liu (). Access Statistics for this journal.
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Volume 66, issue C, 2022
- Revisiting the showrooming effect on online and offline retailers: The strategic role of in-store service

- Junbin Wang and Shanshan Wang
- The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps

- Khaoula Akdim, Casaló, Luis V. and Flavián, Carlos
- The determinants of Women's redemption of geo-targeted m-coupons

- Riadh Ladhari, Tristan Hudon, Elodie Massa and Nizar Souiden
- The role of brand experience, brand resonance and brand trust in luxury consumption

- Rehan Husain, Justin Paul and Bernadett Koles
- Same but different - The effect of the unit of measure on the valuation of a unit price

- Martin Ohlwein
- Customers who misbehave: Identifying restaurant guests “acting out†via asymmetric case models

- Walid Chaouali, Samiha Mjahed Hammami, Cristóvão VerÃssimo, José Manuel, Lloyd C. Harris, Dahlia El-Manstrly and Arch G. Woodside
- Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship

- Evans Asante Boadi, Zheng He, Collins Opoku Antwi, Hossin Md Altab, Josephine Bosompem, Robert Ebo Hinson and Victoria Atuobuah Boadi
- How a “China-made†label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news

- Anqi Yu, Shubin Yu and Huaming Liu
- Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

- Mengmeng Song, Xinyu Xing, Yucong Duan, Jason Cohen and Jian Mou
- The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?

- Shalini Talwar, Puneet Kaur, Sushant Kumar, Jari Salo and Amandeep Dhir
- Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores

- Formánek, Tomáš and Sokol, Ondřej
- Information effects of warehouse automation on sales in omnichannel retailing

- Takumi Tagashira
- Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention

- Yi Bu, Joy Parkinson and Park Thaichon
- Developing and validating a multidisciplinary scale of E-retailing website elements

- Ibrahim Alnawas and Amr Al Khateeb
- Joint modeling of effects of customer tier program on customer purchase duration and purchase amount

- Kazuki Nishio and Takahiro Hoshino
- Key influencing factors of green vegetable consumption in Beijing, China

- Zhengqing Yin, Bo Li, Shufei Li, Junqi Ding and Lingxian Zhang
- Explaining the willingness of consumers to bring their own reusable coffee cups under the condition of monetary incentives

- Juan Luis Nicolau, Katja Anna Stadlthanner, Luisa Andreu and Xavier Font
- Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms

- Aniruddha Pangarkar, Gary M. Fleischman and Dawn Iacobucci
- Contactless but loyal customers: The roles of anxiety and sociability in the hotel service context

- Mingfei Li and Shanshan Huang
- Assessing co-creation based competitive advantage through consumers’ need for differentiation

- Gurjeet Kaur Sahi, Rita Devi, Mahesh C. Gupta and T.C.E. Cheng
- Are 1-endings the new 9-endings? An alternative for generating price discount perceptions

- Kivilcim Dogerlioglu-Demir, Ezgi Akpinar, Zeynep Gurhan-Canli and Koçaş, Cenk
- Exploring passenger and flight characteristics' impacts on airport retail income: Evidence from Incheon International Airport

- Jong Hae Choi and Yonghwa Park
- The effect of overspending on tariff choices and customer churn: Evidence from mobile plan choices

- Haofeng Jin
- Facial expressions of beneficiaries and donation intentions of potential donors: Effects of the number of beneficiaries in charity advertising

- Meng-Ran Li and Cheng-Yue Yin
- More expectations, more disappointments: Ego depletion in uncertain promotion

- Jiansheng Tang, Jiamin Zhou, Chundong Zheng and Sijing Jiao
- Judging a book by its cover? The role of unconventional appearance on social media influencers effectiveness

- Teresa Fernandes, Heather Nettleship and Pinto, LuÃsa Helena
- How customers motive attributions impact intentions to use an interactive kiosk in-store

- Stephanie van de Sanden, Kim Willems and Malaika Brengman
- Moderating effect of customer's retail format perception on customer satisfaction formation: An empirical study of mini-supermarkets in an urban retail market setting

- Narimasa Yokoyama, Nobukazu Azuma and Woonho Kim
- Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic

- Weng Marc Lim, Arun Aggarwal and Ravi Dandotiya
- (Im)Balanced customer-oriented behaviors and AI chatbots' Efficiency–Flexibility performance: The moderating role of customers’ rational choices

- Hua Fan, Bing Han and Wei Gao
- Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach

- Alok Tewari, Smriti Mathur, Smriti Srivastava and Divya Gangwar
- The manifestation of luxury value dimensions in brand engagement in self-concept

- Nima Ostovan and Arash Khalili Nasr
- “I follow what you post!â€: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)

- Man Lai Cheung, Wilson K.S. Leung, Eugene Cheng-Xi Aw and Kian Yeik Koay
- The impact of customised mobile marketing on passenger shopping behaviour in the airport terminal

- Cheng-Lung Wu and Ngai Ki Ma
- “Take it or leave it?â€: Evidence on cultural differences affecting return behaviour for Gen Z

- Francesca Serravalle, Virginia Vannucci and Eleonora Pantano
- Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels

- Yllka Azemi, Wilson Ozuem, Ria Wiid and Ana Hobson
- Corporate Social Responsibility in franchise chains: Specificities, insights from French franchise chains’ CSD, and avenues for future research

- Corentin Le Bot, Rozenn Perrigot, Déjean, Frédérique and Bruno Oxibar
- Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement

- Debarun Chakraborty, Aaliyah Siddiqui, Mujahid Siddiqui, Nripendra P. Rana and Ganesh Dash
- Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process

- Margaret L. Sheng, Natalia Natalia and C.Y. Hsieh
- Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret

- Kum Fai Yuen, Lydia Sonia Tan, Yiik Diew Wong and Xueqin Wang
- Understanding organization-customer links in a service setting in Russia

- Nick Ashill, Amjad Abuelsamen, Tanya Gibbs and Rania W. Semaan
- Customer engagement in the context of retail mobile apps: A contingency model integrating spatial presence experience and its drivers

- Xuan Huong Ho, Dong Phong Nguyen, Julian Ming Sung Cheng and Angelina Nhat-Hanh Le
- What online game spectators want from their twitch streamers: Flow and well-being perspectives

- Minseong Kim and Hyung-Min Kim
- Veganism: Theory of planned behaviour, ethical concerns and the moderating role of catalytic experiences

- Clare D'Souza, Brouwer, Anne Renée and Stephen Singaraju
- Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour

- Clare D'Souza
- “I can get no e-satisfactionâ€. What analytics say? Evidence using satisfaction data from e-commerce

- Anastasia Griva
- Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption

- Xuemei Dong, Baichen Jiang, Hui Zeng and Fallah Samuel Kassoh
- Building user engagement to mhealth apps from a learning perspective: Relationships among functional, emotional and social drivers of user value

- Santos-Vijande, MarÃa Leticia, Gómez-Rico, Mar, Arturo Molina-Collado and Robert M. Davison
- Determinants of switching intention from web-based stores to retail apps: Habit as a moderator

- Mohammad Iranmanesh, Connie Low Min, Madugoda Gunaratnege Senali, Davoud Nikbin and Behzad Foroughi
- A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers

- Eleonora Pantano, Giuseppe Pedeliento and George Christodoulides
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