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Journal of Retailing and Consumer Services

2008 - 2021

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Nithya Sathishkumar ().

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Volume 60, issue C, 2021

A cross-country comparison of online deal popularity effect Downloads
Karen C. Kao, Sally Rao Hill and Indrit Troshani
Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons: Dual mediation paths and moderating role of service role identity Downloads
Luu Trong Tuan and Vu Thanh Ngan
Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps Downloads
Xin-Jean Lim, Jun-Hwa Cheah, Siew Imm Ng, Norazlyn Kamal Basha and Yide Liu
A study on factors affecting service quality and loyalty intention in mobile banking Downloads
Qingji Zhou, Fong Jie Lim, Han Yu, Gaoqian Xu, Xiaoyu Ren, Dan Liu, Xiangxin Wang, Xinda Mai and Hong Xu
Digital humans in fashion: Will consumers interact? Downloads
Emmanuel Sirimal Silva and Francesca Bonetti
Temporary rules of retail product sales time series based on the matrix profile Downloads
Hailin Li, Yenchun Jim Wu, Shijie Zhang and Jinchuan Zou
What influences consumers’ intention to purchase organic personal care products? The role of social reassurance Downloads
Lamberto Zollo, Carranza, Rocío, Monica Faraoni, Díaz, Estrella and Martín-Consuegra, David
When less is more? The contingent effect of product supply limitation in the release of new electronic products Downloads
Hui Li, Yunjie Xu and Lihua Huang
Customers focus and impulse buying at night markets Downloads
Chih-Chin Liang, Annie Pei-I Yu and Thi Hong Le
Dynamic cooperative promotion in the presence of consumer reference effect with competing retailers Downloads
Zongsheng Huang and Peijie Bai
Applying the Kano model to investigate the quality of transportation services at mega events Downloads
Mu-Chen Chen, Chia-Lin Hsu and Chun-Han Huang
Age-related effects on environmentally sustainable purchases at the time of COVID-19: Evidence from Italy Downloads
Alessandro M. Peluso, Marco Pichierri and Giovanni Pino
What drives brand love and purchase intentions toward the local food distribution system? A study of social media-based REKO (fair consumption) groups Downloads
Sushant Kumar, Mikko Murphy, Shalini Talwar, Puneet Kaur and Amandeep Dhir
The role of brand strength, type, image and product-category fit in retail brand collaborations Downloads
Vincent Wayne Mitchell and George Balabanis
Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers Downloads
Elena-Nicoleta Untaru and Heesup Han
Incorporating big data within retail organizations: A case study approach Downloads
Joseph Aversa, Tony Hernandez and Sean Doherty
Distinguishing between the impact of social media public and private compliments on customers’ future service recovery expectations Downloads
Bozkurt, Sıddık and David Gligor
A game theoretic approach for analyzing the competition between national and store brands by considering store loyalty Downloads
Parisa Assarzadegan and Seyed Reza Hejazi
Building chain loyalty in grocery retailing by means of loyalty programs – A study of ‘the Norwegian case’ Downloads
Erik Nesset, Ola Bergem, Nervik, Bjørn, Schiøll Sørlie, Even and Helgesen, Øyvind
Ways of shopping & retail mix at the Greengrocer's Downloads
Arenas-Gaitán, Dr Jorge, Peral-Peral, Dra Begoña and Dr Jesús Reina-Arroyo,
Looking at the brain: Neural effects of “made in†labeling on product value and choice Downloads
Casado-Aranda Luis-Alberto, Dimoka Angelika and Juan, Sánchez-Fernández
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age Downloads
Raouf Ahmad Rather and Linda D. Hollebeek
The moderating effect of average wage and number of stores on private label market share: A hierarchical linear model analysis Downloads
Zhixin Mao, Yongrui Duan, Yuliang Yao and Jiazhen Huo
Panic buying: The effect of thinking style and situational ambiguity Downloads
Halimin Herjanto, Muslim Amin and Elizabeth F. Purington
Exploring customer engagement in the product vs. service context Downloads
Mohsen Behnam, Linda D. Hollebeek, Moira K. Clark and Reza Farabi
The role of product history in consumer response to online second-hand clothing retail service based on circular fashion Downloads
Kim, Naeun (Lauren), Hongjoo Woo and Bharath Ramkumar
Out-of-stock justifications and consumers’ behavioral outcomes– exploring the role of product type and sales level information in out-of-stock situations Downloads
Madhumitha Ezhil Kumar, Dheeraj P. Sharma and Archit V. Tapar
Nicknames as identity badges: How self-reflective nicknames can facilitate users’ online social interactions Downloads
Fei Zhou, Jian Mou, Meixian He and Jongki Kim
Does managing customer accounts receivable impact customer relationships, and sales performance? An empirical investigation Downloads
Ramendra Pratap Singh, Ramendra Singh and Prashant Mishra
Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps Downloads
S.R. Nikhashemi, Helena H. Knight, Khaldoon Nusair and Cheng Boon Liat
Relating brand anxiety, brand hatred and obsess: Moderating role of age and brand affection Downloads
Arnold Japutra, Sanjit Kumar Roy and Tram-Anh N. Pham
Identifying antecedent conditions for luxury brand purchase Downloads
Ting Jin, Catherine Prentice and Wei Shao
Why are you so tolerant? Towards the relationship between consumer expectations and level of involvement Downloads
Evadio Pereira Filho and Moreno Añez, Miguel Eduardo
M-commerce: The nexus between mobile shopping service quality and loyalty Downloads
Suha Omar, Kholoud Mohsen, Georgios Tsimonis, Adam Oozeerally and Jen-Hsien Hsu
Behavioural and psychographic characteristics of supermarket catalogue users Downloads
Pei Jie Tan, Arry Tanusondjaja, Armando Corsi, Larry Lockshin, Christopher Villani and Svetlana Bogomolova
The interactive effect of numerical precision and message framing in increasing consumer awareness of food waste issues Downloads
Mary Khalil, Felix Septianto, Bodo Lang and Gavin Northey
The effect of mental availability on snack food choices Downloads
Dr Lara Stocchi, Eva Kemps and Dr Zachary Anesbury
A replication study of the credit card effect on spending behavior and an extension to mobile payments Downloads
Yunxin Liu and Siegfried Dewitte
Determinants of online food purchasing: The impact of socio-demographic and situational factors Downloads
Andrea Dominici, Fabio Boncinelli, Francesca Gerini and Enrico Marone
Conducting qualitative and quantitative analyses of sustainable behaviour Downloads
Chih-Hsing Liu
Making decision with an alternative mind-set: Predicting entrepreneurial intention toward f-commerce in a cross-country context Downloads
Mohammad Ali Ashraf, Mirza Mohammad Didarul Alam and Lidia Alexa
Managing loyalty program communications in the digital era: Does culture matter? Downloads
Morgan X. Yang, Kevin J. Zeng, Haksin Chan and Irina Y. Yu
Uniqueness and luxury: A moderated mediation approach Downloads
Charles Jebarajakirthy and Manish Das
How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective Downloads
You Li, Xiaolin Li and Jiali Cai
Online channel strategies under different offline channel power structures Downloads
Xujin Pu, Shiming Zhang, Bowen Ji and Guanghua Han
Does online observational learning matter? Empirical evidence from panel data Downloads
Jian Lu, Xiang Su, Yajing Diao, Nianxin Wang and Bin Zhou
Building consumer loyalty through e-shopping experiences: The mediating role of emotions Downloads
Cachero-Martínez, Silvia and Vázquez-Casielles, Rodolfo
Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building Downloads
Sara H. Hsieh, Crystal T. Lee and Timmy H. Tseng
The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research Downloads
Muhammad Naeem and Wilson Ozuem
Insights and anatomy of brand experience in app-based retailing (eRBX): Critical play of physical evidence and enjoyment Downloads
Jalaluddin Mondal and Somnath Chakrabarti
Pricing, greening, and transparency decisions considering the impact of government subsidies and CSR behavior in supply chain decisions Downloads
Hossein Khosroshahi, Stanko Dimitrov and Seyed Reza Hejazi
How to achieve consumer continuance intention toward branded apps—from the consumer–brand engagement perspective Downloads
Tang Qing and Du Haiying
How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics Downloads
Wei Gao, Wenqian Li, Hua Fan and Xingping Jia
Self-diminishing effects of awe on consumer forgiveness in service encounters Downloads
Yan Yang and Jing Hu
Impact of visual information on online consumer review behavior: Evidence from a hotel booking website Downloads
Molan Kim, Seung Min Lee, Sanghak Choi and Sang Yong Kim
Impulsive purchasing in grocery shopping: Do the shopping companions matter? Downloads
Xuqi Chen, Bachir Kassas and Zhifeng Gao
Why consumers exaggerate in online reviews? Moral disengagement and dark personality traits Downloads
Payal S. Kapoor, Balaji M S, Moutusy Maity and Nikunj Kumar Jain
The joint effect of flirting and emotional labor on customer service-related outcomes Downloads
Hana Medler-Liraz and Tali Seger-Guttmann
Packaging-free products: A lever of proximity and loyalty between consumers and grocery stores Downloads
Didier Louis, Cindy Lombart and Fabien Durif
Managing privacy paradox through national culture: Reshaping online retailing strategy Downloads
Gajendra Liyanaarachchi
Going digital? The impact of social media marketing on retail website traffic, orders and sales Downloads
Les Dolega, Francisco Rowe and Emma Branagan
Optimal generic and brand advertising efforts in a decentralized supply chain considering customer surplus Downloads
Peng Ma
Entertainment in retailing: Challenges and opportunities in the TV game console industry Downloads
Pei-Hsuan Tsai and Chih-Jou Chen
More than what meets the eye: Understanding the effects of poly-contextual cues in online fashion retailing Downloads
Eunsoo Baek, Zhihong Huang and Hwan (Mark) Lee, Seung
Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats Downloads
Goić, Marcel, Camilo Levenier and Ricardo Montoya
The role of trust in the relationship between consumers, producers and retailers of organic food: A sector-based approach Downloads
Richard Ladwein and Sánchez Romero, Andrea Milena
Platform quality factors influencing content providers’ loyalty Downloads
Junic Kim
Page updated 2021-05-12