Journal of Retailing and Consumer Services

2008 - 2023

Current editor(s): Harry Timmermans

From Elsevier
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Volume 75, issue C, 2023

The effects of app-related factors on app stickiness: The role of cognitive and emotional app relationship quality

Ibrahim Alnawas, Amr Al Khateeb and Kamel El Hedhli

Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation

Yeonshin Kim, Won-Moo Hur and Luri Lee

Do supermarkets’ emails have any value for their customers? The effect of emails’ content and interestingness on customers’ attitude and engagement

Virginie Rodriguez and Marion Sangle-Ferriere

Is the system reliability profitable for retailing and consumer service of a dynamical system under cross-price elasticity of demand?

Biswajit Sarkar, Hyesung Seok, Tapas Kumar Jana and Bikash Koli Dey

What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective

Ihsan Ullah Jan, Seonggoo Ji and Changju Kim

Effects of augmented reality technology characteristics on customer citizenship behavior

Taeshik Gong and JungKun Park

How to inspire users in virtual travel communities: The effect of activity novelty on users’ willingness to co-create

Lishan Xie, Canmian Liu, Yaoqi Li and Tengteng Zhu

Becoming a tree when I will be dead? Why not! Generation X, Y and Z, and innovative green death practices

Costanza Nosi, Antonella D'Agostino, Piccioni, Niccolò and Chiara Bartoli

Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches

Raouf Ahmad Rather, Manju Raisinghani, David Gligor, Shakir Hussain Parrey, Ivan Russo and Bozkurt, Sıddık

Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention

Chih-Hsing Liu, Tse-Ping Dong and Ho Tran Vu

Brand competitiveness and resilience to exogenous shock: Usage of smartphone apps during the COVID-19 pandemic

Sotaro Katsumata, Akihiro Nishimoto and P.K. Kannan

Visualization service investment strategies for a self-operated fresh agricultural product e-tailer

Heng Du and Ke Lu

Can you sense without being human? Comparing virtual and human influencers endorsement effectiveness

Huajun Li, Yueqiu Lei, Qi Zhou and Hong Yuan

Predicting sports fans’ engagement with culturally aligned social media content: A language expectancy perspective

Deep Prakash C and Adrija Majumdar

Environmental factors to maximize social media engagement: A comprehensive framework

Thomas Reimer

Stereotyping human-like virtual influencers in retailing: Does warmth prevail over competence?

Kamel El Hedhli, Haithem Zourrig, Amr Al Khateeb and Ibrahim Alnawas

The formation of habit and word-of-mouth intention of over-the-top platforms

Anup Anurag Soren and Shibashish Chakraborty

The role of communities in vegetarian and vegan identity construction

Lucie Sirieix, Séré de Lanauze, Gilles, Margot Dyen, Laurie Balbo and Erick Suarez

Green consumption behavior prediction based on fan-shaped search mechanism fruit fly algorithm optimized neural network

Bo Li, Mengjie Liao, Junjing Yuan and Jian Zhang

Television food ads aimed at children in South-Eastern Europe: Cultural outlook and implications

Jelena Filipovic

Price matching and product differentiation strategies considering showrooming

Jie Wei, Meijing Chang and Jing Zhao

Is online-to-offline customer care support essential for consumer service?

Biswajit Sarkar and Bikash Koli Dey

Who will embrace upward line extension? The role of power distance belief

Yue He, Zan Mo, Xiuqi Wan, Mengyin Li and Huijian Fu

Men on a mission, women on a journey - Gender differences in consumer information search behavior via SNS: The perceived value perspective

Ofrit Kol and Shalom Levy

Role of downward versus upward social comparison in service recovery: Testing a mediated moderation model with two empirical studies

Ke Chen, Zhan Wu and Piyush Sharma

Switching up the delivery game: Understanding switching intention to retail drone delivery services

Rohana Sham, Han Xi Chong, Eugene Cheng-Xi Aw, Thahira Bibi Tkm Thangal and Noranita binti Abdamia

Relax Your Fear—The role of autonomous sensory meridian response (ASMR) in green advertising

Afred Suci, Hui-Chih Wang and Her-Sen Doong

Deposit AI as the “invisible hand†to make the resale easier: A moderated mediation model

Leiqing Peng, Mengting Luo and Yulang Guo

Cancel anytime!: How easy cancellation options enhance purchase intentions for services that require long-term commitments

Sohyeon Park, Kacy Kim, Seolwoo Park, Yung Kyun Choi and Sukki Yoon

Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers

Sukanlaya Sawang, Chia-Chi Lee, Cindy Yunhsin Chou, Nanjangud Vishwanath Vighnesh and Deepak Chandrashekar

Pricing coordination of a dual-channel supply chain considering offline in-sale service

Shu-Qin Gu, Yong Liu and Gang Zhao

Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?

Kivilcim Dogerlioglu-Demir, Andy H. Ng and Koçaş, Cenk

The impact of animal metaphors on consumer response to courtesy advertising

Wen-Hsien Huang and Shao-Yu Hsieh

Analyzing the food waste reduction intentions of UK households. A Value-Attitude-Behavior (VAB) theory perspective

Muhammad Danish Habib, Puneet Kaur, Veenu Sharma and Shalini Talwar

The rhythm of shopping: How background music placement in live streaming commerce affects consumer purchase intention

Shengliang Zhang, Dinghao Guo and Xiaodong Li

New energy vehicle online selection method considering attribute compensation relationship and aspiration strength

Meng Zhao, Chang Xu, Wenxian Zhao and Mingwei Lin

That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance

Jingyou Zhao, Enhua Hu, Mingyan Han, Keshen Jiang and Hongmei Shan

Contribution of sales control in salespeople’s creative selling: Work engagement as a mediator

Hyewon Park, Won-Moo Hur and Seongho Kang

Understanding the factors affecting consumers’ behaviour when purchasing refurbished products: A chaordic perspective

Mansour Alyahya, Gomaa Agag, Meqbel Aliedan and Ziad H. Abdelmoety

Return freight strategies and selling formats in e-commerce supply chain: The perspective of consumer fairness concerns and online shopping returns

Ying Zhao, Zhi-min Guan and Jun Zhang

Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations

Jungkeun Kim, Jeong Hyun Kim, Changju Kim and Jooyoung Park

Achieving sustained competitive advantage in retail and consumer service firms: The role of entrepreneurial orientation and entrepreneurial bricolage

Kayhan Tajeddini, Thilini Chathurika Gamage, Javad Tajdini, Sikandar Ali Qalati and Faiza Siddiqui

The role of impulsive behaviour and meta-perception in referral reward programs

Mengmeng Zhan, Minxue Huang, Aoqi Li and Yvmeng Yang

Customer engagement outcomes in mobile applications: Self-congruence as a moderator

Imran Khan

Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions

Jiqiong Liu, Rui Yuan and Shuai Feng

In green consumption, why consumers do not walk their talk: A cross cultural examination from Saudi Arabia and UK

Yasser Moustafa Shehawy

Price-aware enhanced dynamic recommendation based on deep learning

Wenhao Guo, Jin Tian and Minqiang Li

The consequence of possessions: Self-identity, extended self, psychological ownership and probabilities of purchase for pet’s fashion clothing

D’Souza, Clare, Vanessa Apaolaza, Patrick Hartmann and Ninh Nguyen

How do crazy rich Asians perceive sustainable luxury? Investigating the determinants of consumers’ willingness to pay a premium price

Xin-Jean Lim, Jun-Hwa Cheah, Liem Viet Ngo, Kara Chan and Hiram Ting

Identifying and examining the role of pop-up store design: A mixed-methods study

Yuchen Ye, Yikai Yang and Qi Huang

The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing

Ruchi Chauhan, Arunava Majumder and Varun Kumar

The effect of exclusive distribution on the sales of ready-made meals in online retail

Nayeong Kim, Dongmin Lee, Seonghwan Cho and Junghoon Moon

The role of influencer–follower congruence in the relationship between influencer marketing and purchase behaviour

Dominyka Venciute, Ieva Mackeviciene, Marius Kuslys and Ricardo Fontes Correia

Persuasive cues and reciprocal behaviors in influencer-follower relationships: The mediating role of influencer defense

Amy Wong and Joicey Wei

Mechanism of retail therapy during stressful life events: The psychological compensation of revenge consumption toward luxury brands

Sanghee Kim and Chang, Hyo Jung (Julie)

Metaverse mingle: Discovering dating intentions in metaverse

Debarun Chakraborty, Smruti Patre and Devisha Tiwari

Relative power of online buyers in regard to a store: How it encourages them to disclose their personal data?

Sigitas Urbonavicius

Examining the impact of service robot communication styles on customer intimacy following service failure

Junsung Park, Joon Woo Yoo, Youngju Cho and Heejun Park

Fear of missing out and compulsive buying behavior: The moderating role of mindfulness

Sajjad Hussain, Ali Raza, Ali Haider, Muhammad Ishtiaq Ishaq and Qurat-ul-ain Talpur

How household food shopping behaviors changed during COVID-19 lockdown period: Evidence from Beijing, China

Di Chen, Chunyan Wang and Yi Liu

Sales employees’ polychronicity and sales-service ambidexterity: Mediation of work engagement and moderation of store manager support

Niharika Gaan and Yuhyung Shin

Inclusive advertising featuring disability on instagram: Effect on consumer well-being, brand engagement, and purchase intention

Abdul Qayyum, Raja Ahmed Jamil, Adnan Muhammad Shah and KangYoon Lee

The shape of premiumness: Logo Shape's effects on perceived brand premiumness and brand preference

Ruiqin Li, Yan Wang and Hongli Zhang

Visual strategies of luxury and fast fashion brands on Instagram and their effects on user engagement

Jinyoung Jinnie Yoo

How power distance belief, self-construal, and relationship norms impact conspicuous consumption

Sehoon Park, Chaeyeong Kim and Jane Park

Authentic isn't always best: When inauthentic social media influencers induce positive consumer purchase intention through inspiration

Vasiliki Andonopoulos, Lee, Jenny (Jiyeon) and Christine Mathies

The effectiveness of advertising appeals: A culturally-derived power perspective

Minghui Shan, Zhenzhong Zhu, Chunlei Song and Chen, Haipeng (Allan)

Revenge buying: The role of negative emotions caused by lockdowns

Yanfeng Liu, Xue Li and Kum Fai Yuen

Investigating the impact of brand vs cause interaction on cause related advertisements

Daniel Inbaraj Jublee, Dharun Kasilingam and Gladys Stephen

Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior

Han Zheng, Kai Chen and Zhuoyuan Ma

Why do mobile consumers resist mobile commerce applications? A hybrid fsQCA-ANN analysis

Jun-Jie Hew, Voon-Hsien Lee and Lai-Ying Leong

Cultivating sustainability consciousness through mindfulness: An application of theory of mindful-consumption

Parul Manchanda, Nupur Arora, Owais Nazir and Jamid Ul Islam

Is beauty always good? Effects of visual presentation of Influencer’s aesthetic labor on brand purchase intention

Shengcheng Xie, Haiying Wei and Fu Liu

Over-the-top (OTT) retailing in the post pandemic world. Unveiling consumer drivers and barriers using a qualitative study

Reeti Agarwal, Ankit Mehrotra, Veenu Sharma, Armando Papa and Areej Malibari

Role of perceived benefits of online shopping festival in vietnam: Differences between millennials and generation Z

Woo Bin Kim, Jiali Xie and Ho Jung Choo

Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure

Amir Abedini Koshksaray, Sara Quach, Giang Trinh, Somayeh Bahoush Keivani and Park Thaichon

The factors influencing STD through SOR theory

Nieves-Pavón, Sergio, López-Mosquera, Natalia and Jiménez-Naranjo, Héctor

Impulse buying tendency in live-stream commerce: The role of viewing frequency and anticipated emotions influencing scarcity-induced purchase decision

Yi Qu, Jashim Khan, Yuyang Su, Jiao Tong and Shuo Zhao

Consumers' switching intention towards E-commerce platforms’ store-to-store pickup services: The application of the extended PPM model

Pei-Hsuan Tsai and Jia-Wei Tang

Empowering retailers: A bounded rationality perspective to enhancing omnichannel journey satisfaction

Aisha Muthaffar and Sonia Vilches-Montero

The influence of visually dynamic imagery on purchase intentions: The roles of arousal and lay rationalism

Patrick B. Fennell and Gustavo Schneider

Unveiling the influence of COVID-19 on the online retail market: A comprehensive exploration

Sergio Pardo-Jaramillo, Muñoz-Villamizar, Andrés and Jose Gomez-Gonzalez

Human-like bots are not humans: The weakness of sensory language for virtual streamers in livestream commerce

Hai-hua Hu and Fang Ma

The effects of constrained mobile coupons in the mobile channel

Hongchao Zhang, Yu Yu and Yinggao Qin

Qualitative analysis of customer behavior in the retail industry during the COVID-19 pandemic: A word-cloud and sentiment analysis approach

Liana Stanca, Dan-Cristian Dabija and Câmpian, Veronica

Does green brand anthropomorphism influence repurchase intention? Understanding the impact of brand warmth, psychological ownership, and self-brand congruity

Nidhi Sehgal, Vimi Jham and Gunjan Malhotra