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Journal of Retailing and Consumer Services

2008 - 2022

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 66, issue C, 2022

Revisiting the showrooming effect on online and offline retailers: The strategic role of in-store service Downloads
Junbin Wang and Shanshan Wang
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps Downloads
Khaoula Akdim, Casaló, Luis V. and Flavián, Carlos
The determinants of Women's redemption of geo-targeted m-coupons Downloads
Riadh Ladhari, Tristan Hudon, Elodie Massa and Nizar Souiden
The role of brand experience, brand resonance and brand trust in luxury consumption Downloads
Rehan Husain, Justin Paul and Bernadett Koles
Same but different - The effect of the unit of measure on the valuation of a unit price Downloads
Martin Ohlwein
Customers who misbehave: Identifying restaurant guests “acting out†via asymmetric case models Downloads
Walid Chaouali, Samiha Mjahed Hammami, Cristóvão Veríssimo, José Manuel, Lloyd C. Harris, Dahlia El-Manstrly and Arch G. Woodside
Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship Downloads
Evans Asante Boadi, Zheng He, Collins Opoku Antwi, Hossin Md Altab, Josephine Bosompem, Robert Ebo Hinson and Victoria Atuobuah Boadi
How a “China-made†label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news Downloads
Anqi Yu, Shubin Yu and Huaming Liu
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention Downloads
Mengmeng Song, Xinyu Xing, Yucong Duan, Jason Cohen and Jian Mou
The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour? Downloads
Shalini Talwar, Puneet Kaur, Sushant Kumar, Jari Salo and Amandeep Dhir
Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores Downloads
Formánek, Tomáš and Sokol, Ondřej
Information effects of warehouse automation on sales in omnichannel retailing Downloads
Takumi Tagashira
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention Downloads
Yi Bu, Joy Parkinson and Park Thaichon
Developing and validating a multidisciplinary scale of E-retailing website elements Downloads
Ibrahim Alnawas and Amr Al Khateeb
Joint modeling of effects of customer tier program on customer purchase duration and purchase amount Downloads
Kazuki Nishio and Takahiro Hoshino
Key influencing factors of green vegetable consumption in Beijing, China Downloads
Zhengqing Yin, Bo Li, Shufei Li, Junqi Ding and Lingxian Zhang
Explaining the willingness of consumers to bring their own reusable coffee cups under the condition of monetary incentives Downloads
Juan Luis Nicolau, Katja Anna Stadlthanner, Luisa Andreu and Xavier Font
Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms Downloads
Aniruddha Pangarkar, Gary M. Fleischman and Dawn Iacobucci
Contactless but loyal customers: The roles of anxiety and sociability in the hotel service context Downloads
Mingfei Li and Shanshan Huang
Assessing co-creation based competitive advantage through consumers’ need for differentiation Downloads
Gurjeet Kaur Sahi, Rita Devi, Mahesh C. Gupta and T.C.E. Cheng
Are 1-endings the new 9-endings? An alternative for generating price discount perceptions Downloads
Kivilcim Dogerlioglu-Demir, Ezgi Akpinar, Zeynep Gurhan-Canli and Koçaş, Cenk
Exploring passenger and flight characteristics' impacts on airport retail income: Evidence from Incheon International Airport Downloads
Jong Hae Choi and Yonghwa Park
The effect of overspending on tariff choices and customer churn: Evidence from mobile plan choices Downloads
Haofeng Jin
Facial expressions of beneficiaries and donation intentions of potential donors: Effects of the number of beneficiaries in charity advertising Downloads
Meng-Ran Li and Cheng-Yue Yin
More expectations, more disappointments: Ego depletion in uncertain promotion Downloads
Jiansheng Tang, Jiamin Zhou, Chundong Zheng and Sijing Jiao
Judging a book by its cover? The role of unconventional appearance on social media influencers effectiveness Downloads
Teresa Fernandes, Heather Nettleship and Pinto, Luísa Helena
How customers motive attributions impact intentions to use an interactive kiosk in-store Downloads
Stephanie van de Sanden, Kim Willems and Malaika Brengman
Moderating effect of customer's retail format perception on customer satisfaction formation: An empirical study of mini-supermarkets in an urban retail market setting Downloads
Narimasa Yokoyama, Nobukazu Azuma and Woonho Kim
Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic Downloads
Weng Marc Lim, Arun Aggarwal and Ravi Dandotiya
(Im)Balanced customer-oriented behaviors and AI chatbots' Efficiency–Flexibility performance: The moderating role of customers’ rational choices Downloads
Hua Fan, Bing Han and Wei Gao
Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach Downloads
Alok Tewari, Smriti Mathur, Smriti Srivastava and Divya Gangwar
The manifestation of luxury value dimensions in brand engagement in self-concept Downloads
Nima Ostovan and Arash Khalili Nasr
“I follow what you post!â€: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs) Downloads
Man Lai Cheung, Wilson K.S. Leung, Eugene Cheng-Xi Aw and Kian Yeik Koay
The impact of customised mobile marketing on passenger shopping behaviour in the airport terminal Downloads
Cheng-Lung Wu and Ngai Ki Ma
“Take it or leave it?â€: Evidence on cultural differences affecting return behaviour for Gen Z Downloads
Francesca Serravalle, Virginia Vannucci and Eleonora Pantano
Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels Downloads
Yllka Azemi, Wilson Ozuem, Ria Wiid and Ana Hobson
Corporate Social Responsibility in franchise chains: Specificities, insights from French franchise chains’ CSD, and avenues for future research Downloads
Corentin Le Bot, Rozenn Perrigot, Déjean, Frédérique and Bruno Oxibar
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement Downloads
Debarun Chakraborty, Aaliyah Siddiqui, Mujahid Siddiqui, Nripendra P. Rana and Ganesh Dash
Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process Downloads
Margaret L. Sheng, Natalia Natalia and C.Y. Hsieh
Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret Downloads
Kum Fai Yuen, Lydia Sonia Tan, Yiik Diew Wong and Xueqin Wang
Understanding organization-customer links in a service setting in Russia Downloads
Nick Ashill, Amjad Abuelsamen, Tanya Gibbs and Rania W. Semaan
Customer engagement in the context of retail mobile apps: A contingency model integrating spatial presence experience and its drivers Downloads
Xuan Huong Ho, Dong Phong Nguyen, Julian Ming Sung Cheng and Angelina Nhat-Hanh Le
What online game spectators want from their twitch streamers: Flow and well-being perspectives Downloads
Minseong Kim and Hyung-Min Kim
Veganism: Theory of planned behaviour, ethical concerns and the moderating role of catalytic experiences Downloads
Clare D'Souza, Brouwer, Anne Renée and Stephen Singaraju
Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour Downloads
Clare D'Souza
“I can get no e-satisfactionâ€. What analytics say? Evidence using satisfaction data from e-commerce Downloads
Anastasia Griva
Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption Downloads
Xuemei Dong, Baichen Jiang, Hui Zeng and Fallah Samuel Kassoh
Building user engagement to mhealth apps from a learning perspective: Relationships among functional, emotional and social drivers of user value Downloads
Santos-Vijande, María Leticia, Gómez-Rico, Mar, Arturo Molina-Collado and Robert M. Davison
Determinants of switching intention from web-based stores to retail apps: Habit as a moderator Downloads
Mohammad Iranmanesh, Connie Low Min, Madugoda Gunaratnege Senali, Davoud Nikbin and Behzad Foroughi
A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers Downloads
Eleonora Pantano, Giuseppe Pedeliento and George Christodoulides
Page updated 2022-06-29