Journal of Retailing and Consumer Services

2008 - 2022

Current editor(s): Harry Timmermans

From Elsevier
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Volume 66, issue C, 2022

Revisiting the showrooming effect on online and offline retailers: The strategic role of in-store service

Junbin Wang and Shanshan Wang

The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps

Khaoula Akdim, Casaló, Luis V. and Flavián, Carlos

The determinants of Women's redemption of geo-targeted m-coupons

Riadh Ladhari, Tristan Hudon, Elodie Massa and Nizar Souiden

The role of brand experience, brand resonance and brand trust in luxury consumption

Rehan Husain, Justin Paul and Bernadett Koles

Same but different - The effect of the unit of measure on the valuation of a unit price

Martin Ohlwein

Customers who misbehave: Identifying restaurant guests “acting out†via asymmetric case models

Walid Chaouali, Samiha Mjahed Hammami, Cristóvão Veríssimo, José Manuel, Lloyd C. Harris, Dahlia El-Manstrly and Arch G. Woodside

Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship

Evans Asante Boadi, Zheng He, Collins Opoku Antwi, Hossin Md Altab, Josephine Bosompem, Robert Ebo Hinson and Victoria Atuobuah Boadi

How a “China-made†label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news

Anqi Yu, Shubin Yu and Huaming Liu

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

Mengmeng Song, Xinyu Xing, Yucong Duan, Jason Cohen and Jian Mou

The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?

Shalini Talwar, Puneet Kaur, Sushant Kumar, Jari Salo and Amandeep Dhir

Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores

Formánek, Tomáš and Sokol, Ondřej

Information effects of warehouse automation on sales in omnichannel retailing

Takumi Tagashira

Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention

Yi Bu, Joy Parkinson and Park Thaichon

Developing and validating a multidisciplinary scale of E-retailing website elements

Ibrahim Alnawas and Amr Al Khateeb

Joint modeling of effects of customer tier program on customer purchase duration and purchase amount

Kazuki Nishio and Takahiro Hoshino

Key influencing factors of green vegetable consumption in Beijing, China

Zhengqing Yin, Bo Li, Shufei Li, Junqi Ding and Lingxian Zhang

Explaining the willingness of consumers to bring their own reusable coffee cups under the condition of monetary incentives

Juan Luis Nicolau, Katja Anna Stadlthanner, Luisa Andreu and Xavier Font

Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms

Aniruddha Pangarkar, Gary M. Fleischman and Dawn Iacobucci

Contactless but loyal customers: The roles of anxiety and sociability in the hotel service context

Mingfei Li and Shanshan Huang

Assessing co-creation based competitive advantage through consumers’ need for differentiation

Gurjeet Kaur Sahi, Rita Devi, Mahesh C. Gupta and T.C.E. Cheng

Are 1-endings the new 9-endings? An alternative for generating price discount perceptions

Kivilcim Dogerlioglu-Demir, Ezgi Akpinar, Zeynep Gurhan-Canli and Koçaş, Cenk

Exploring passenger and flight characteristics' impacts on airport retail income: Evidence from Incheon International Airport

Jong Hae Choi and Yonghwa Park

The effect of overspending on tariff choices and customer churn: Evidence from mobile plan choices

Haofeng Jin

Facial expressions of beneficiaries and donation intentions of potential donors: Effects of the number of beneficiaries in charity advertising

Meng-Ran Li and Cheng-Yue Yin

More expectations, more disappointments: Ego depletion in uncertain promotion

Jiansheng Tang, Jiamin Zhou, Chundong Zheng and Sijing Jiao

Judging a book by its cover? The role of unconventional appearance on social media influencers effectiveness

Teresa Fernandes, Heather Nettleship and Pinto, Luísa Helena

How customers motive attributions impact intentions to use an interactive kiosk in-store

Stephanie van de Sanden, Kim Willems and Malaika Brengman

Moderating effect of customer's retail format perception on customer satisfaction formation: An empirical study of mini-supermarkets in an urban retail market setting

Narimasa Yokoyama, Nobukazu Azuma and Woonho Kim

Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic

Weng Marc Lim, Arun Aggarwal and Ravi Dandotiya

(Im)Balanced customer-oriented behaviors and AI chatbots' Efficiency–Flexibility performance: The moderating role of customers’ rational choices

Hua Fan, Bing Han and Wei Gao

Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach

Alok Tewari, Smriti Mathur, Smriti Srivastava and Divya Gangwar

The manifestation of luxury value dimensions in brand engagement in self-concept

Nima Ostovan and Arash Khalili Nasr

“I follow what you post!â€: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)

Man Lai Cheung, Wilson K.S. Leung, Eugene Cheng-Xi Aw and Kian Yeik Koay

The impact of customised mobile marketing on passenger shopping behaviour in the airport terminal

Cheng-Lung Wu and Ngai Ki Ma

“Take it or leave it?â€: Evidence on cultural differences affecting return behaviour for Gen Z

Francesca Serravalle, Virginia Vannucci and Eleonora Pantano

Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels

Yllka Azemi, Wilson Ozuem, Ria Wiid and Ana Hobson

Corporate Social Responsibility in franchise chains: Specificities, insights from French franchise chains’ CSD, and avenues for future research

Corentin Le Bot, Rozenn Perrigot, Déjean, Frédérique and Bruno Oxibar

Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement

Debarun Chakraborty, Aaliyah Siddiqui, Mujahid Siddiqui, Nripendra P. Rana and Ganesh Dash

Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process

Margaret L. Sheng, Natalia Natalia and C.Y. Hsieh

Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret

Kum Fai Yuen, Lydia Sonia Tan, Yiik Diew Wong and Xueqin Wang

Understanding organization-customer links in a service setting in Russia

Nick Ashill, Amjad Abuelsamen, Tanya Gibbs and Rania W. Semaan

Customer engagement in the context of retail mobile apps: A contingency model integrating spatial presence experience and its drivers

Xuan Huong Ho, Dong Phong Nguyen, Julian Ming Sung Cheng and Angelina Nhat-Hanh Le

What online game spectators want from their twitch streamers: Flow and well-being perspectives

Minseong Kim and Hyung-Min Kim

Veganism: Theory of planned behaviour, ethical concerns and the moderating role of catalytic experiences

Clare D'Souza, Brouwer, Anne Renée and Stephen Singaraju

Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour

Clare D'Souza

“I can get no e-satisfactionâ€. What analytics say? Evidence using satisfaction data from e-commerce

Anastasia Griva

Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption

Xuemei Dong, Baichen Jiang, Hui Zeng and Fallah Samuel Kassoh

Building user engagement to mhealth apps from a learning perspective: Relationships among functional, emotional and social drivers of user value

Santos-Vijande, María Leticia, Gómez-Rico, Mar, Arturo Molina-Collado and Robert M. Davison

Determinants of switching intention from web-based stores to retail apps: Habit as a moderator

Mohammad Iranmanesh, Connie Low Min, Madugoda Gunaratnege Senali, Davoud Nikbin and Behzad Foroughi

A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers

Eleonora Pantano, Giuseppe Pedeliento and George Christodoulides