Journal of Retailing and Consumer Services

2008 - 2019

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Dana Niculescu ().

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Volume 48, issue C, 2019

Got a dollar? Locomotion orientation decreases the effect of defaults on charitable giving pp. 1-6

Kellie Crow, Frank Mathmann and Dominique Greer

A study on the reciprocal relationship between user perception and retailer perception on platform-based mobile payment service pp. 7-15

Jiyoon Lee, Min Ho Ryu and Daeho Lee

A “hidden†side of consumer grocery shopping choice pp. 16-27

Aidin Namin and Yashar Dehdashti

Consumer perceptions and purchase behavior toward imperfect fruits and vegetables in an immersive virtual reality grocery store pp. 28-40

Cindy Lombart, Elena Millan, Jean-Marie Normand, Adrien Verhulst, Labbé-Pinlon, Blandine and Guillaume Moreau

Persuasive brand messages in social media: A mental imagery processing perspective pp. 41-49

Sejin Ha, Ran Huang and Jee-Sun Park

Understanding ethical purchasing behavior: Validation of an enhanced stage model of ethical behavior pp. 50-59

Henrike Andersch, Christian Arnold, Ann-Kathrin Seemann and Lindenmeier, Jörg

The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production pp. 60-69

Jin Ho Jung and Jaewon Yoo

Consumer perceived value preferences for mobile marketing in China: A mixed method approach pp. 70-86

Lijuan Huang, Jian Mou, See-To, Eric W.K. and Jongki Kim

Multichannel personalization: Identifying consumer preferences for product recommendations in advertisements across different media channels pp. 87-99

Timo Schreiner, Alexandra Rese and Daniel Baier

Modeling customer satisfaction in online hotel booking pp. 100-104

Irfan Ullah, Gul Rukh, Jin Zhou, Farman Ullah Khan and Zeeshan Ahmed

The effect of threshold free shipping policies on online shoppers' willingness to pay for shipping pp. 105-112

Wen-Hsien Huang, George C. Shen and Che-Ling Liang

Generation Y and online fashion shopping: Orientations and profiles pp. 113-121

Riadh Ladhari, Jessica Gonthier and Mathieu Lajante

Uncovering the roles of retail brand experience and brand love in the apparel industry: Non-linear structural equation modelling approach pp. 122-135

S.R. Nikhashemi, Charles Jebarajakirthy and Khaldoon Nusair

The examination of virtual reality at the intersection of consumer experience, shopping journey and physical retailing pp. 136-143

Maya F. Farah, Zahy B. Ramadan and Dana H. Harb

Online fashion shopping paradox: The role of customer reviews and facebook marketing pp. 144-153

Fatema Kawaf and Doga Istanbulluoglu

Modeling the internet of things adoption barriers in food retail supply chains pp. 154-168

Sachin S. Kamble, Angappa Gunasekaran, Harsh Parekh and Sudhanshu Joshi

A data-driven framework for predicting weather impact on high-volume low-margin retail products pp. 169-177

Gylian Verstraete, El-Houssaine Aghezzaf and Bram Desmet

Service value and retention: Does gender matter? pp. 178-185

William K. Darley and Denise J. Luethge

Determinants of shopping mall patronage frequency in a developing economy: Evidence from Nigerian mall shoppers pp. 186-201

Edwin Chukwuemeka Idoko, Stephen Ikechukwu Ukenna and Charles Eze Obeta

Communicating authenticity in packaging of Korean cosmetics pp. 202-214

Sean Lee, Billy Sung, Ian Phau and Aaron Lim

e-Loyalty among millennials: Personal characteristics and social influences pp. 215-223

Keyoor Purani, Deepak S. Kumar and Sunil Sahadev

Online grocery shopping in Thailand: Consumer acceptance and usage behavior pp. 224-237

Fabian Driediger and Veera Bhatiasevi

Profiling shopping mall customers during hard times pp. 238-246

Calvo-Porral, Cristina and Lévy-Mangin, Jean-Pierre

The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences pp. 247-256

Klaus Schoefer, Anders Wäppling, Nima Heirati and Markus Blut

A quantitative performance management framework for assessing omnichannel retail supply chains pp. 257-269

Burcu Adivar, Hüseyinoğlu, Işık Özge Yumurtacı and Martin Christopher

Ambient scent as a mood inducer in supermarkets: The role of scent intensity and time-pressure of shoppers pp. 270-280

Mark A.A.M. Leenders, Ale Smidts and Anouar El Haji

Volume 47, issue C, 2019

The effect of the interaction between tariff modulation and transparency on the customer's dissatisfaction: The case of Tunisia pp. 1-10

Imen Zrelli, Haykel Demnati and Moez Ben Yedder

Vertical integration maintenance commitments pp. 11-16

Pu-yan Nie, Chan Wang and Yong-cong Yang

Conceptualising and measuring consumer authenticity online pp. 17-31

Robert Davis, Kevin Sheriff and Kim Owen

Online price search across desktop and mobile devices: Evidence on cyberslacking and weather effects pp. 32-39

Luciano Canova and Marcella Nicolini

The role of airport service quality in airport and destination choice pp. 40-48

Catherine Prentice and Mariam Kadan

Comparing two supermarket layouts: The effect of a middle aisle on basket size, spend, trip duration and endcap use pp. 49-56

Bill Page, Giang Trinh and Svetlana Bogomolova

Getting to know you: Social media personalization as a means of enhancing brand loyalty and perceived quality pp. 57-65

Tyler Shanahan, Trang P. Tran and Erik C. Taylor

Will “no-ownership†work for apparel?: Implications for apparel retailers pp. 66-73

Hyejune Park and Cosette M. Joyner Armstrong

Should small-scale online retailers diversify distribution channels into offline channels? Focused on the clothing and fashion industry pp. 74-77

Min Ho Ryu, Yongsun Cho and Daeho Lee

Understanding affiliation to cashback programs: An emerging technique in an emerging country pp. 78-86

Christino, Juliana Maria Magalhães, Silva, Thaís Santos, Cardozo, Erico Aurélio Abreu, Alexandre de Pádua Carrieri and Patricia de Paiva Nunes

The impact of payment method on shopping behaviour among low income consumers pp. 87-93

Luke Greenacre and Skye Akbar

Understanding complaint channel usage in multichannel retailing pp. 94-103

Marta Frasquet, Marco Ieva and Cristina Ziliani

Impacts of returns policy under supplier encroachment with risk-averse retailer pp. 104-115

Bo Li and Yushan Jiang

Consumers’ attitude and adoption of location-based coupons: The case of the retail fast food sector pp. 116-132

Nizar Souiden, Walid Chaouali and Mona Baccouche

Amazon's approach to consumers’ usage of the Dash button and its effect on purchase decision involvement in the U.S. market pp. 133-139

Zahy B. Ramadan, Maya F. Farah and Danielle Kassab

Examining the role of anxiety and social influence in multi-benefits of mobile payment service pp. 140-149

JungKun Park, Jiseon Ahn, Toulany Thavisay and Tianbao Ren

Clicking the boredom away – Exploring impulse fashion buying behavior online pp. 150-156

Sundström, Malin, Hjelm-Lidholm, Sara and Anita Radon

Consumer responses to planned obsolescence pp. 157-165

Volker G. Kuppelwieser, Phil Klaus, Aikaterini Manthiou and Othman Boujena

Competent or threatening? When looking like a “salesperson†is disadvantageous pp. 166-176

Aaron D. Arndt, Kenneth R. Evans, Ziniya Zahedi and Emmyrose Khan

Mirror, mirror, on the menu: Visual reminders of overweight stimulate healthier meal choices pp. 177-183

Tobias Otterbring and Poja Shams

A business application of RTLS technology in Intelligent Retail Environment: Defining the shopper's preferred path and its segmentation pp. 184-194

N. Ferracuti, C. Norscini, E. Frontoni, P. Gabellini, M. Paolanti and V. Placidi

What are the triggers of Asian visitor satisfaction and loyalty in the Korean heritage site? pp. 195-205

Hossein G.T. Olya, Choong-Ki Lee, Yong-Ki Lee and Yvette Reisinger

Can two negatives make a positive? Social exclusion prevents carryover effects from deceptive advertising pp. 206-214

Hamed Aghakhani and Kelley J. Main

Corporate social responsibility as a determinant of corporate reputation in the airline industry pp. 215-221

Eunil Park

Dining alone or together? The effect of group size on the service customer experience pp. 222-228

Clauzel, Amélie, Nathalie Guichard and Caroline Riché

Consumer preferences for beer attributes in Germany: A conjoint and latent class approach pp. 229-240

Stephan G.H. Meyerding, Alexander Bauchrowitz and Mira Lehberger

Developing in-store brand strategies and relational expression through sales promotions pp. 241-250

Sarah Mussol, Philippe Aurier and Séré de Lanauze, Gilles

Psychological mechanisms of brand love and information technology identity in virtual retail environments pp. 251-264

Tseng-Lung Huang

Using the Eyberg Child Behaviour Inventory to investigate Pester Power pp. 265-271

Bill Page, Anne Sharp, Larry Lockshin and Herb Sorensen

Unfolding the characteristics of incentivized online reviews pp. 272-281

Ana Costa, Guerreiro, João, Moro, Sérgio and Roberto Henriques

Online customers’ habit-inertia nexus as a conditional effect of mobile-service experience: A moderated-mediation and moderated serial-mediation investigation of mobile-service use resistance pp. 282-292

Jacques Nel and Christo Boshoff

What drives consumers to certain retailers for organic food purchase: The role of fit for consumers’ retail store preference pp. 293-306

Jiyoung Hwang and Jae-Eun Chung

Social commerce as social networking pp. 307-321

Ahmed Doha, Nada Elnahla and Lindsay McShane

The influence of tourism experience and well-being on place attachment pp. 322-330

Sera Vada, Catherine Prentice and Aaron Hsiao

Let me entertain you – Increasing overall store satisfaction through digital signage in retail waiting areas pp. 331-338

Marion Garaus and Udo Wagner

The influence of identity-driven customer engagement on purchase intention pp. 339-347

Catherine Prentice, Xiao Yun Han, Lian-Lian Hua and Lin Hu

Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions pp. 348-360

Philip Avornyo, Jiaming Fang, Collins Opoku Antwi, Michael Osei Aboagye and Evans Asante Boadi

Do enriched digital catalogues offer compelling experiences, beyond websites? A comparative analysis through the IKEA case pp. 361-369

Marion Garnier and Ingrid Poncin

The role of satisfaction on customer reuse to airline services: An application of Big Data approaches pp. 370-374

Eunil Park

Multiple subscriptions to mobile networks and consumer satisfaction pp. 375-381

Sigismond Hervey Mvele, Larissa Ango Mengue and Guy Christol Ekome Ekane