Journal of Retailing and Consumer Services

2008 - 2024

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 81, issue C, 2024

Reusable packaging adoption in e-commerce markets with green consumers: An evolutionary game analysis

Ruiting Yue, Xianhao Xu, Zhiwen Li and Qingguo Bai

Continuous increasing consumer service for multi-item dual-channel retail management

Sarmee Bose, Shashi Bajaj Mukherjee, Bikash Koli Dey and Biswajit Sarkar

A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs

Xiangqi Zhao and Zhe Huang

Understanding users’ willingness to travel on autonomous buses: The moderating effect of experience

Sebastian Molinillo, Lidia Caballero-Galeote, Liébana-Cabanillas, Francisco and Ruiz-Montañez, Miguel

A showdown in the kitchen: Exploring consumers’ preferences for robot-made versus human-made foods at different stages of dietary restraint

Chundong Zheng, Lan Zhang and Xuemei Bian

Retailer processes centred on the food market as the main determinate of business models in the context of retail size

Pavol Kita and Čvirik, Marián

Handwritten or machine-written? How typeface affects consumer forgiveness for brand failures

Scheng Xie and Haiying Wei

Why do people purchase plant-based meat products from retail stores? Examining consumer preferences, motivations and drivers

Munish Saini, Gyan Prakash, Muhammad Zafar Yaqub and Reeti Agarwal

Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory

Qiang Yang, Zhong-Sen Wang, Kun Feng and Qiu-Yu Tang

The impact of online consumer review confusion on online shopping cart abandonment: A mediating role of perceived risk and moderating role of mindfulness

Robin Roy and Ateeque Shaikh

How the source dynamism of streamers affects purchase intention in live streaming e-commerce: Considering the moderating effect of Chinese consumers’ gender

Lifang Peng, Na Zhang and Ling Huang

Understanding the optimal strategy of carbon labelled product advertising delivery: A dynamic differential equation analysis

Yifeng Peng, Xiangyang Tao, Jingke Hong, Lulu Sun and Xin Yuan

Social isolation and risk-taking behavior: The case of COVID-19 and cryptocurrency

Thusyanthy Lavan, Brett A.S. Martin, Weng Marc Lim and Linda D. Hollebeek

The effects of price framing and magnitude of price differences on perceived fairness when switching from static to variable pricing

Per Kristian Alnes and Erik Haugom

Capturing OTT users in an emerging market: Insights on quality of OTT service and behavioral intentions through extended technology acceptance model

Yanghee Kim, Bodibold Oyunbold and Taewoo Roh

Pricing strategy based on a stochastic problem with barter exchange under variable promotional effort for a retail channel

Rekha Guchhait, Sandipa Bhattacharya, Biswajit Sarkar and Angappa Gunasekaran

Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting

Won-Moo Hur, Yuhyung Shin and June-ho Chung

Who do you want to purchase with? The effect of naming strategy on consumer participation in online group purchase

Bin Wang, Min Shu, Yunyao Liu, Fengyuan Xie and Jin Wang

Quantifying the short- and long-term effects of promotional incentives in a loyalty program: Evidence from birthday rewards in a large retail company

Kazuki Nishio and Takahiro Hoshino

Steering the path to safer food: The role of transformational leadership in food services to combat against foodborne illness

Congying Liu, Naveed Ahmad, Mingdi Jiang and Muhammad Zulqarnain Arshad

From the store to the kitchen: Herbal scents drive wholesome food choice

Megan Phillips, Sommer Kapitan and Elaine Rush

Risk due to insufficient retail service management considering satisfaction level for distributor and consumer

Mitali Sarkar, Baishakhi Ganguly, Himani Dem, Moumita Pramanik, Biswajit Sarkar, Nilkamal Bar, Sarla Pareek and Cárdenas-Barrón, Leopoldo Eduardo

How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory

Najiya Saeed, Naeem Akhtar, Rekha Attri and Muhammad Zafar Yaqub

How gaming team participation fosters consumers’ social networks, communication and commitment

Thi Tuan Linh Pham, Gen-Yih Liao, Sheng-Pao Shih, T.C.E. Cheng and Ching-I Teng

Join us for a greener future: Understanding the role of message framing in CER communication

Cai, Mirabelle (Mufei), Chundong Zheng, Lan Zhang and Chris Baumann

Human employees and service robots in the service encounter and the role of attribution of theory of mind

Söderlund, Magnus

How product-background color combinations influence perceived brand innovativeness

Zhicheng Xu, Yao Tong and Maolin Ye

Navigating the complexities of online opinion formation: An insight into consumer cognitive heuristics

Ruonan Zhang, Zhaoyang Yu and Weiran Yao

A text mining approach to explore factors influencing consumer intention to use metaverse platform services: Insights from online customer reviews

Vandana Kumari, Pradip Kumar Bala and Shibashish Chakraborty

Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing

Yan Song, Yifan Xiu, Liping Zhou and Jingyuan Wang

The human touch vs. AI efficiency: How perceived status, effort, and loyalty shape consumer satisfaction with preferential treatment

Sunhwa Choi, Youjae Yi and Xiaohong Zhao

Consumer empowerment in the ethical spectrum: Rethinking retention in live-streaming markets

Gegen Tana,, Junwu Chai and Hengyu Li

Visual metaphors and white space: How the visual rhetorical language in advertising influences consumer responses to paradox brands

Xiaozhi Huang, Meiting Wei and Xin Cao

Nonverbal communication of dual anchors in live streaming and its effects on sales

Jinghua Liu and Jichang Zhao

Future research directions: Enhancing the citizenship experience

Volker G. Kuppelwieser and Klaus, Philipp "Phil"

Optimizing live streaming features to enhance customer immersion and engagement: A comparative study of live streaming genres in China

Yu Tian and Frank, Björn

Crafting clarity: Leveraging large language models to decode consumer reviews

S.V. Praveen, Pranshav Gajjar, Rajeev Kumar Ray and Ashutosh Dutt

Impact of COVID-19 pandemic on online consumption share: Evidence from China's mobile payment data

Yanyan Xiong, Xue Cui and Liuming Yu

Technology roadmapping for the e-commerce sector: A text-mining approach

Shiwangi Singh and Tata Sai Vijay

Effects of sentiment quantity, dispersion, and dissimilarity on online review forwarding behavior: An empirical analysis

Yuqiu Wang, Eric W.T. Ngai and Kai Li

Online, offline, and buy-online-pick-up-in-store retail strategy under a dual-channel advertisement driven demand

Biswajit Sarkar, Kunomboua Anicet Cyrille Amankou, Mitali Sarkar and Yong Won Seo

Impact of heuristic–systematic cues on the purchase intention of the electronic commerce consumer through the perception of product quality

Rosillo-Díaz, Elena, Muñoz-Rosas, Juan Francisco and Francisco Javier Blanco-Encomienda

The impact of live-streaming interactivity on live-streaming sales mode based on game-theoretic analysis

Xiaojun Fan, Lu Zhang, Xin Guo and Wenyu Zhao

Acquiring customers via referral reward programs versus advertising: Who is more likely to provide future referrals?

Di Kuang, Baolong Ma and Xiaofei Li

Analyzing the motivators and barriers associated with buying green apparel: Digging deep into retail consumers' behavior

Rambalak Yadav, Arunangshu Giri and Ebtesam Abdullah Alzeiby

The influence of live video hosts' speech act on purchase behaviour

Xiangyang Ma, Jiawen Ren, Xiaoping Lang, Ziyang Yang and Tieshan Li

Resident perspectives unveiled: The role of a sustainable destination image in shaping pro-sustainable responses

Šerić, Maja, Michela Patrizi, Federica Ceccotti and Maria Vernuccio

Building a sustainable future with enterprise metaverse in a data-driven era: A technology-organization-environment (TOE) perspective

Aman Kumar and Amit Shankar

Consumer engagement in live streaming commerce: Value co-creation and incentive mechanisms

Yanfen Zhang and Qi Xu

Online shopping: How can algorithm performance expectancy enhance impulse buying?

Steffie Gallin and Audrey Portes

Enhancing consumer well-being through the citizenship experience

Volker G. Kuppelwieser and Jut retaun, Philipp "Phil" Klaus

How consumer animosity drives anti-consumption: A multi-country examination of social animosity

Krüger, Tinka, Stefan Hoffmann, Ipek N. Nibat, Robert Mai, Olivier Trendel, Görg, Holger and Wassili Lasarov

Boosting Sports Card Sales: Leveraging Visual Display and Machine Learning in Online Retail

Yutao Yang and Tian Lan

Mindfully fashioned: Sustaining style through product value retention

Shefali Srivastava, Ashish Dwivedi, Sachin Kumar Mangla, Bidit L. Dey and Dimitrios N. Koufopoulos

Untapping the potential of mobile location data: The opportunities and challenges for retail analytics

Joseph Aversa, Ali Azmy and Tony Hernandez

Actions are more than just words: Relationships between word-of-mouth, personal interaction, and product attachment

Woo Bin Kim, Changju Kim, I. Go, Reo Fukuda and Marina Imai

Applying the extended UTAUT-2 to assess the factors contributing to consumers’ usage intention towards over-the-top video streaming platforms

Pei-Hsuan Tsai, Jia-Wei Tang and Mei-Ling Ou

Does outsourcing enhance consumer services and profitability of a dual-channel retailing?

Biswajit Sarkar, Bikash Koli Dey, Jin-Hee Ma, Mitali Sarkar, Rekha Guchhait and Young-Hyo Ahn

Exploring the generative AI adoption in service industry: A mixed-method analysis

Rohit Gupta and Bhawana Rathore

The role of motivators, barriers, attractiveness, and positive emotions on consumers’ intention to adopt and resist self-driving delivery robots

Le Yi Koh and Kum Fai Yuen

Generation Z - factors predicting decline in purchase intentions after receiving negative environmental information: Fast fashion brand SHEIN as a case study

Dorit Zimand-Sheiner and Sabina Lissitsa

Understanding shoppers’ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product

Jixiao Wang and Chong Wang

Customer engagement in Saudi food delivery apps through social media marketing: Examining the antecedents and consequences using PLS-SEM and NCA

Amir Zaib Abbasi, Hamza Qummar, Shahid Bashir, Shahab Aziz and Ding Hooi Ting

Drivers and outcomes of a shopper-retailer's app relationship

Allam K. Abu Farha, Kamel El Hedhli, Ibrahim Alnawas, Haithem Zourrig and Imene Becheur

Busyness and diverse choice: How perceived busyness shapes consumer’s preference for variety seeking

Jiangang Du, Binbin Song, Xiaoqin Wang and Zhangjian Wu

Travel photography is important to me! The impact of merchants' photo editing behavior on destination clothes rental intention

Yuchen Wang and Rui Guo

The effectiveness of human vs. AI voice-over in short video advertisements: A cognitive load theory perspective

Xinmeng Wang, Zhe Zhang and Qingyun Jiang

Study on the development path of low-carbon retail clusters empowered by digital empowerment

Tian Sun, Kaisheng Di, Qiumei Shi, Jin Hu and Xihui Zhang

The effects of green advertising appeal and message type on purchase intention

Xiaojing Zhang, Kai Chen and Sinan Li

Senior tourists’ acceptance for tourism-related mobile apps: An integrated model based on BWS case 1 and ordered choice data

Wenli Huang, Xiaofeng Pan, You Peng and Yuan Lu

Traditional vs. AI-generated brand personalities: Impact on brand preference and purchase intention

JungKun Park and Suhyoung Ahn

Barriers to resolving institutional complexity in access-based service innovation

Cherrier, Hélène

Factors influencing recommendations for women's clothing satisfaction: A latent dirichlet allocation approach using online reviews

Salabh Shashank and Rajat Kumar Behera

What makes metaverse users immersed in the flow state in an emerging market? An application of affordance theory and ISSM

Taewoo Roh, Shufeng Xiao and Byung Il Park

Precision marketing for newly-launched products: How to offer free trials to consumers?

Zhaofang Mao, Ruiying Yuan and Jianan Wang

Exploring the effect of telepresence and escapism on consumer post-purchase intention in an immersive virtual reality environment

Tayyaba Saleem, Qurat-ul-ain Talpur, Muhammad Ishtiaq Ishaq, Ali Raza and Muhammad Junaid

Consumer purchase intention toward POI-retailers in cross-border E-commerce: An integration of technology acceptance model and commitment-trust theory

Wistedt, Ugné

Why not use facial recognition payment? From the perspective of the extended protection motivation theory

Zizhong Zhang and Xiaoxue Zhang

‘Do not be Deteriorated by service failures, Learn from them and start managing it’: Conditions and mechanisms for managing online service failures

C Manu and S Sreejesh

So hard to say goodbye? A study on the impact of anthropomorphism on the retention of idle products

Ping Liu and Shouwei Li

Customer loyalty: A refined conceptualization, measurement, and model

Brian L. Bourdeau, J. Joseph Cronin and Clay M. Voorhees

Premium pricing and capacity rationing for advance selling with consumers regret

Chengyuan Xu, Bin Zhang and Hui Yang

Promoting public participation in reducing food waste: A large-scale multiple randomized controlled trial

Shiyan Jiang, Hong Chen, Jianqiang Zhang, Peng Shan and Wanqi Ma

The influence of online food delivery services on eating-out travel — A case study of chengdu, China

Enlong Li, Kunbo Shi, Yongchun Yang and Frank Witlox

The pre-purchase search channel and purchase behavior: Role of social commerce vs traditional e-commerce

Yi Peng and Liling Lu

The ethical edge: Unveiling the power of virtuousness in retailing from employees’ perspectives

Kathrin Mayr and Christoph Teller

An empirical analysis of eWOM valence effects: Integrating stimulus-organism-response, trust transfer theory, and theory of planned behavior perspectives

Muhammad Dliya'ul Haq, Ting-Hsiang Tseng, Hsiang-Lan Cheng and Chao-Min Chiu

Quantifying consumers’ cost-value trade-offs on on-demand food delivery services: Value-of-time framework and partitioned pricing

Bohao Ma, Yiik Diew Wong, Chee-Chong Teo and Shanshan Sun

Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework

Shibo Xu, Xiaoxue Zhang, Rohan Kim and Miao Su

Customer perceptions on open banking apps: Insights using Structural topic modeling

Kanti Desiraju, Arindra Nath Mishra and Pooja Sengupta

The effects of motivated consumer innovativeness on consumer acceptance of autonomous delivery robots

Min Wu, Angie Shi Qi Lin and Kum Fai Yuen

Understanding the effects of live streamers’ appearance and abilities in shaping consumer purchase: A cross-cultural empirical research

Zerong Wang, Zeen Wang, Denisa Rinprasertmeechai and Saechoen Worawan

Does human value-expressive brand anthropomorphism on social media lead to greater brand competitiveness?

Abas Mirzaei, Dean Charles Hugh Wilkie and Amelie Jay Burgess

Cross-cultural exploration of determinants of e-commerce adoption: Perspectives from logistics service quality and payment driver

Chaimaa El Aissoug, Thai-Young Kim, Xue-Qin Wang and Dong-Hyun Choi

Using machine learning to develop customer insights from user-generated content

Mekhail Mustak, Heli Hallikainen, Tommi Laukkanen, Plé, Loïc, Linda D. Hollebeek and Majid Aleem

Beyond bundles: Choosing product bundles increases shopping basket size

Barbara Kobuszewki Volles, Daphne Ribbers, Anneleen Van Kerckhove and Maggie Geuens

Product lifespan extension of technology products: Exploring perceptions, value-beliefs, motives and attitudes in American and Spanish consumers

Catherine Anne Armstrong Soule and Ortega Egea, José Manuel

The role of temporal distance, conspicuous consumption, and multisensory interfaces on consumer judgments in metaverse

Robin Nunkoo, Anuja Shukla and Anubhav Mishra

Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA

K. Mohamed Jasim

Who can you trust? The curvilinear effects of producer-retailer trust (im)balance in organic food consumption – The moderation role of trust in blockchain technology

Cong Doanh Duong, Trong Nghia Vu, Thi Viet Nga Ngo, Tuan Vu Chu and Lam Hanh Trang Pham

Research on the impact of streamers’ linguistic emotional valence on live streaming performance in live streaming shopping environments

Xiangyang Ma, Hongzhong Chen, Xiaoping Lang, Tieshan Li, Niwei Wu and Bao Duong

Unlocking (re)purchase potential through corporate responsiveness on social networks: The role of perceived customer orientation

Sanja Maria Stuhldreier

Dynamic or static? The effect of food imagery on menus on perceived food energy and purchase intention

Yingying Du and Xingyuan Wang

Unveiling the symphony of experience: Exploring flow, inspiration, and revisit intentions among music festival attendees within the SOR model

Ayse Sengoz, Muhittin Cavusoglu, Uzeyir Kement and Sinan Baran Bayar

Exploring consumers’ competence, autonomy and relatedness needs in the adoption of facial recognition payment technology

Shasha Wang, Gary Mortimer, Laszlo Sajtos and Byron Keating

Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN

Sreevatsa Bellary, Pradip Kumar Bala and Shibashish Chakraborty

Exploring determinants of travelers’ discontinuance behavioral intention on integrated ride-hailing services: A perspective on perceived risk

Ke Lu and Chunmei Shi

Leveraging digital technology in retailing business: Unboxing synergy between omnichannel retail adoption and sustainable retail performance

Manjunath S. Vhatkar, Rakesh D. Raut, Ravindra Gokhale, Mukesh Kumar, Milind Akarte and Sudishna Ghoshal

Consumers’ usage of errand delivery services: The effects of service quality and consumer perception

Jinjing Zhao, Qing Liu, Min-Kyu Lee, Guanqiu Qi and Yanfeng Liu

How do online sales channels affect global product purchases? The role of CSR and cross-country differences

Changju Kim, Ha Kyung Lee, Woo Bin Kim, Ihsan Ullah Jan, Dong Il Lee and Kuang-Wen Wu

Unveiling the influencing mechanism underlying users’ adoption and recommend intentions of central bank digital currency: A behavioral reasoning theory perspective

Jiaqi Wu, Xin Liu and Chenghu Zhang

Investigating how brand image and attitude mediate consumer susceptibility to eWOM and purchase intention: Comparing enterprise-owned vs. third-party online review websites using multigroup analysis

Sanjeev Kumar, Rajesh Rajaguru and Lin Yang

A product recommendation model based on online reviews: Improving PageRank algorithm considering attribute weights

Xiaoli Wang, Chenxi Zhang and Zeshui Xu

Encourage sustainable consumption among the elderly through generativity

Yueru Ma and Tanyuan Xing

Unveiling the optimal configuration of impulsive buying behavior using fuzzy set qualitative comparative analysis and multi-criteria decision approach

Alhamzah Alnoor, Sammar Abbas, Khai Wah Khaw, Yousif Raad Muhsen and XinYing Chew

Choose a mobile application or mobile website? Different effects of mobile channels on direct and indirect sales

Xueting Zhang, Feng Wang and Xia Cao