Journal of Retailing and Consumer Services

2008 - 2018

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Dana Niculescu ().

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Volume 44, issue C, 2018

The effects of different, discrete positive emotions on electronic word-of-mouth pp. 1-10

Felix Septianto and Tung Moi Chiew

We ARe at home: How augmented reality reshapes mobile marketing and consumer-brand relationships pp. 11-23

Joachim Scholz and Katherine Duffy

Are all Chinese shoppers the same? Evidence of differences in values, decision making and shopping motivations between the Han majority and other minorities in China pp. 24-34

Song Yang, Shiqing Ding and D’Alessandro, Steven

Is stereotypical gender targeting effective for increasing service choice? pp. 35-44

Friedmann Enav and Brueller Daphna

Understanding moderating effects in increasing share-of-wallet and word-of-mouth: A case study of Lidl grocery retailer pp. 45-53

Aijaz A. Shaikh, Heikki Karjaluoto and Häkkinen, Juho

The more things change the more they stay the same: A replicated study of small retail firm resources pp. 54-63

Louise Grimmer, Martin Grimmer and Gary Mortimer

What loyal women (and men) want: The role of gender and loyalty program characteristics in driving store loyalty pp. 64-70

Sonia Vilches-Montero, Ameet Pandit, Renzo Bravo-Olavarria and Chao, Chih-Wei (Fred)

Drivers of user loyalty intention and commitment to a search engine: An exploratory study pp. 71-81

Deepak Sirdeshmukh, Norita B. Ahmad, M. Sajid Khan and Nicholas J. Ashill

Comparative advertising for goods versus services: Effects of different types of product attributes through consumer reactance and activation on consumer response pp. 82-90

Silke Bambauer-Sachse and Priska Heinzle

Fun and fair, and I don’t care: The role of enjoyment, fairness and subjective norms on online gambling intentions pp. 91-99

Jirka Konietzny, Albert Caruana and Mario L. Cassar

Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness pp. 100-107

Abhishek Dwivedi, Tahmid Nayeem and Feisal Murshed

Understanding multichannel shopper journey configuration: An application of goal theory pp. 108-117

Patricia Harris, Dall’Olmo Riley, Francesca and Chris Hand

Together always better? The impact of shopping companions and shopping motivation on adolescents' shopping experience pp. 118-126

Stefanie Wenzel and Martin Benkenstein

Shifting value perceptions among young urban Indian consumers: The role of need for distinctiveness and western acculturation pp. 127-133

Manveer Mann, Wi-Suk Kwon and Sang-Eun Byun

The influence of audience characteristics on the effectiveness of brand placement memory pp. 134-149

Thamaraiselvan Natarajan, Senthil Arasu Balasubramaniam, Gladys Stephen, Daniel Inbaraj Jublee and Dharun Lingam Kasilingam

Knowledge Push Curve (KPC) in retailing: Evidence from patented innovations analysis affecting retailers' competitiveness pp. 150-160

Eleonora Pantano, Constantinos-Vasilios Priporas and Nikolaos Stylos

How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM pp. 161-169

Paulo Duarte, Susana Costa e Silva and Margarida Bernardo Ferreira

The flagship stores as sustainability communication channels for luxury fashion retailers pp. 170-177

Elisa Arrigo

Those prices are HOT! How temperature-related visual cues anchor expectations of price and value pp. 178-181

Michael Barbera, Gavin Northey, Felix Septianto and Daniela Spanjaard

Designing retail spaces for inclusion pp. 182-190

Karen Edwards, Mark S. Rosenbaum, Deborah Brosdahl and Patrick Hughes

Aesthetic or self-expressiveness? Linking brand logo benefits, brand stereotypes and relationship quality pp. 191-200

Arnold Japutra, Sebastian Molinillo and Shasha Wang

Does price sensitivity and price level influence store price image and repurchase intention in retail markets? pp. 201-213

Ana Paula Graciola, Deonir De Toni, Vinicius Zanchet de Lima and Gabriel Sperandio Milan

How service quality and outcome confidence drive pre-outcome word-of-mouth pp. 214-221

Kemefasu Ifie, Antonis C. Simintiras, Yogesh Dwivedi and Vasileia Mavridou

Emotional experiences behind the pursuit of inconspicuous luxury pp. 222-234

Marian Makkar and Sheau-Fen Yap

Investigating the effectiveness of retailers’ mobile applications in determining customer satisfaction and repatronage intentions? A congruency perspective pp. 235-243

Pramod Iyer, Arezoo Davari and Amaradri Mukherjee

Collaborative consumption as C2C trading: Analyzing the effects of materialism and price consciousness pp. 244-252

Arto Lindblom, Taru Lindblom and Heidi Wechtler

The role of psychological ownership in shoplifting prevention: An exploratory study pp. 253-265

Balkrushna Potdar, John Guthrie, Juergen Gnoth and Tony Garry

Marketing video-enabled social media as part of your e-recruitment strategy: Stop trying to be trendy pp. 266-273

Patrick van Esch and Margaret Mente

Understanding Chinese consumer adoption of apparel mobile commerce: An extended TAM approach pp. 274-284

Ting Chi

Buyer-seller amount-price equilibrium for prepaid services: Implication for promotional pricing pp. 285-292

Rajesh Kumar Sinha and Atanu Adhikari

Customer engagement behaviors: The role of service convenience, fairness and quality pp. 293-304

Sanjit Kumar Roy, Vaibhav Shekhar, Walfried M. Lassar and Tom Chen

Faith-filled brands: The interplay of religious branding and brand engagement in the self-concept pp. 305-314

Richie L. Liu and Elizabeth A. Minton

Volume 43, issue C, 2018

Proximity and time in convenience store patronage: Kaïros more than chronos pp. 1-9

Marie-Christine Gahinet and Cliquet, Gérard

Social media use by young Latin American consumers: An exploration pp. 10-19

Ainsworth Anthony Bailey, Carolyn M. Bonifield and Alejandro Arias

Stock market reaction to irregular supermarket chain behaviour: An investigation in the retail sectors of Ireland and the United Kingdom pp. 20-29

Shaen Corbet and Caroline McMullan

Corporate association as antecedents of consumer behaviors: The dynamics of trust within and between industries pp. 30-38

Hyo Sun Jung, Kyung Hwa Seo, Soo Bum Lee and Hye Hyun Yoon

Identifying superfluous survey items pp. 39-45

Kylie Brosnan, Grün, Bettina and Sara Dolnicar

The proactive employee on the floor of the store and the impact on customer satisfaction pp. 46-53

Söderlund, Magnus

Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages pp. 54-67

Mahmud Akhter Shareef, Abdullah Baabdullah, Shantanu Dutta, Vinod Kumar and Yogesh K. Dwivedi

Complaint as a persuasion attempt: Front line employees’ perceptions of complaint legitimacy pp. 68-76

Denis Khantimirov and Kiran Karande

The survival consequences of intellectual property for retail ventures pp. 77-84

Pankaj C. Patel and John A. Pearce

Inside-outside: Using eye-tracking to investigate search-choice processes in the retail environment pp. 85-93

Patricia T. Huddleston, Bridget K. Behe, Carl Driesener and S. Minahan

To what extent luxury retailing can be smart? pp. 94-100

Eleonora Pantano, Rosanna Passavanti, Constantinos-Vasilios Priporas and Saverino Verteramo

On the relationship between consumer-brand identification, brand community, and brand loyalty pp. 101-110

Pedro Simões Coelho, Paulo Rita and Santos, Zélia Raposo

Investigating the mediating effect of Uber's sexual harassment case on its brand: Does it matter? pp. 111-118

Denni Arli Griffith, Patrick van Esch and Makayla Trittenbach

Food shoppers’ share of wallet: A small city case in a changing competitive environment pp. 119-130

Muhammad Masood Azeem, Derek Baker, Renato A. Villano, Stuart Mounter and Garry Griffith

The role of identification in frontline employee decision-making pp. 131-138

Rita Di Mascio and Johra Fatima

Do ethnocentric consumers really buy local products? pp. 139-148

Yildiz, Hélène, Sandrine Heitz-Spahn and Lydie Belaud

Electronic word-of-mouth and the brand image: Exploring the moderating role of involvement through a consumer expectations lens pp. 149-156

Anup Krishnamurthy and S. Ramesh Kumar

Wearable technology: What explains continuance intention in smartwatches? pp. 157-169

Bruno Nascimento, Tiago Oliveira and Carlos Tam

Impact of the link between individuals and their region on the customer-regional brand relationship pp. 170-187

Florence Charton-Vachet and Cindy Lombart

Providing sustainability information in shopping situations contributes to sustainable decision making: An empirical study with choice-based conjoint analyses pp. 188-199

Stöckigt, Gerrit, Johannes Schiebener and Matthias Brand

Assessing the sales effectiveness of differently located endcaps in a supermarket pp. 200-208

Pei Jie Tan, Armando Corsi, Justin Cohen, Anne Sharp, Larry Lockshin, William Caruso and Svetlana Bogomolova

Resale pricing in franchised stores: A franchisor perspective pp. 209-217

Rozenn Perrigot and Guy Basset

Influence of thinking style and attribution on consumer response to online stockouts pp. 218-225

Ke Ma, Tong Chen and Chundong Zheng

Linking concepts of playfulness and well-being at work in retail sector pp. 226-233

Sari Alatalo, Eeva-Liisa Oikarinen, Arto Reiman, Teck Ming Tan, Eija-Liisa Heikka, Pia Hurmelinna-Laukkanen, Matti Muhos and Taina Vuorela

Brand engagement and search for brands on social media: Comparing Generations X and Y in Portugal pp. 234-241

Marisa Bento, Luisa M. Martinez and Luis F. Martinez

Who is the attached endorser? An examination of the attachment-endorsement spectrum pp. 242-250

Natalya Saldanha, Rajendra Mulye and Kaleel Rahman

Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies pp. 251-257

Carlo Amendola, Mario Calabrese, Francesco Caputo and Fabrizio, D’Ascenzo

Advertisements on Facebook: Identifying the persuasive elements in the development of positive attitudes in consumers pp. 258-268

Mahmud Akhter Shareef, Bhasker Mukerji, Mohammad Abdallah Ali Alryalat, Angela Wright and Yogesh K. Dwivedi

Exploring consumers’ skincare retail patronage pp. 269-277

Bo Dai and Lou E. Pelton

From “foodies†to “cherry-pickersâ€: A clustered-based segmentation of specialty food retail customers pp. 278-284

Cristina Calvo-Porral and Lévy-Mangin, Jean-Pierre

Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys pp. 285-295

Alice Audrezet and Parguel, Béatrice

It is not always about brand: Design-driven consumers and their self-expression pp. 296-303

Byun, Kyung-Ah (Kay), Robert Paul Jones and Barbara Ross Wooldridge

The role of store image, perceived quality, trust and perceived value in predicting consumers’ purchase intentions towards organic private label food pp. 304-310

Konuk, Faruk Anıl

Unveiling the features of successful eBay smartphone sellers pp. 311-324

Ana Teresa Silva, Moro, Sérgio, Paulo Rita and Paulo Cortez

Consumer-based approach to customer engagement – The case of luxury brands pp. 325-332

Catherine Prentice and Sandra Maria Correia Loureiro

Store satisfaction and store loyalty: The moderating role of store atmosphere pp. 333-341

Barbara Francioni, Elisabetta Savelli and Marco Cioppi

Technology at the dinner table: Ordering food online through mobile apps pp. 342-351

Anuj Pal Kapoor and Madhu Vij