Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Which retailers adopt a loyalty program? An empirical study pp. 429-442: Jorna Leenheer and Tammo H.A. Bijmolt
The retail sector in the Nordic countries: A description of the differences, similarities, and uniqueness in the global market pp. 443-451: Ã gÃºst Einarsson
Linking multi-channel customer behavior with shopping motives: An empirical investigation of a German retailer pp. 452-468: SchrÃ¶ der, Hendrik and Silvia Zaharia
Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender pp. 469-479: William K. Darley, Denise J. Luethge and Ashish Thatte
Cross-selling: The power of embodied interactions pp. 480-490: VÃ¤rlander, Sara and Ali Yakhlef
Shopping values of clothing retailers perceived by consumers of different social classes pp. 491-499: Sangwoo Seo and Yuri Lee
Evaluation of technical efficiency among entrant and incumbent firms in the Spanish retailing sector: The effects of deregulation from a regional perspective pp. 500-508: Justo de Jorge Moreno
Predictors of relationship quality for luxury restaurants pp. 509-515: Meng, Juan (Gloria) and Kevin M. Elliott
The influence of a retailer's corporate social responsibility program on re-conceptualizing store image pp. 516-526: Shruti Gupta and Julie Pirsch

Exploring asymmetric effects in the formation of retail price satisfaction pp. 335-347: Stephan Zielke
Key influencers and inhibitors on adoption of the Internet for banking pp. 348-357: Mark Durkin, Deirdre Jennings, Gwyneth Mulholland and Stephen Worthington
Consumer shopping value, satisfaction and loyalty in discount retailing pp. 358-363: Jason M. Carpenter
Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty pp. 364-374: Kerrie Bridson, Jody Evans and Melissa Hickman
The CRM process in retail and service sector firms in Japan: Loyalty development and financial return pp. 375-385: Chieko Minami and John Dawson
On the impact of loyalty cards on store loyalty: Does the customersâ€™ satisfaction with the reward scheme matter? pp. 386-398: Nathalie Demoulin and Pietro Zidda
Shopping trip value: Do stores and products matter? pp. 399-409: Vien Chau Stephanie Diep and Jillian C. Sweeney
Shopping enjoyment and store shopping modes: The moderating influence of chronic time pressure pp. 410-419: Hye-Young Kim and Youn-Kyung Kim
Do extrinsic cues affect purchase risk at international e-tailers: The mediating effect of perceived e-tailer service quality pp. 420-428: Julian Ming-Sung Cheng, Edward Shih-Tse Wang, Julia Ying-Chao Lin, Lily S.L. Chen and Wen Hsien Huang

Effects of design factors on store image and expectation of merchandise quality in web-based stores pp. 237-249: Jungmi Oh, Susan S. Fiorito, Hira Cho and Charles F. Hofacker
Distribution strategies for volume and premium brands in highly competitive consumer markets pp. 250-265: Anders Parment
Consumer perceptions of Internet banking in Finland: The moderating role of familiarity pp. 266-276: MÃ¤enpÃ¤Ã¤, Katariina, Sudhir H. Kale, Hannu Kuusela and Nina Mesiranta
The influence of nostalgic memories on consumer exploratory tendencies: Echoes from scents past pp. 277-287: Ulrich R. Orth and Aurelie Bourrain
Retail-led regeneration and store-switching behaviour pp. 288-295: Steven Cummins, Anne Findlay, Mark Petticrew and Leigh Sparks
Technical efficiency of French retailers pp. 296-305: Rozenn Perrigot and Carlos Barros
Effects of retailer post-purchase guarantee policies on consumer perceptions with the moderating influence of financial risk and product complexity pp. 306-314: dâ€™Astous, Alain and GuÃ¨vremont, AmÃ©lie
Which factory outlet centre? The UK consumer's selection criteria pp. 315-323: Georgina Whyatt
Experience-based aspects of shopping attitudes: The roles of norms and loyalty pp. 324-333: Tracy Meyer

The evolving concept of retail attractiveness: What makes retail agglomerations attractive when customers shop at them? pp. 127-143: Christoph Teller and Thomas Reutterer
Expert quality evaluation and price of store vs. manufacturer brands: An analysis of the Spanish mass market pp. 144-155: MÃ©ndez, JosÃ© Luis, OubiÃ±a, Javier and Natalia Rubio
Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships pp. 156-162: Guillaume Bodet
Internet strategies and performance of Dutch retailers pp. 163-178: Jesse W.J. Weltevreden and Ron Boschma
The effects of brand credibility on customer loyalty pp. 179-193: Jill Sweeney and Joffre Swait
Consumer learning and its impact on store format selection pp. 194-210: Walter van Waterschoot, Piyush Kumar Sinha, Patrick Van Kenhove and Kristof de Wulf
Evaluating consumer response to EDLPs pp. 211-223: Ainsworth Anthony Bailey
An international empirical analysis of the performance of manufacturers and retailers pp. 224-236: Marcel Corstjens and Richard Steele

International value chain processes by retailers and wholesalers â€” A general approach pp. 63-77: Bernhard Swoboda, Thomas Foscht and Cliquet, GÃ©rard
Categorizing patterns and processes in retail grocery internationalisation pp. 78-92: Steve Burt, Keri Davies, John Dawson and Leigh Sparks
The use of buying committees by Chinese retailers: The effects of environment and strategy upon structure pp. 93-103: Brenda Sternquist, Rodney C. Runyan and Zhengyi Chen
Coordinating the international retailing firm: Exploratory models and evaluations of structural, systemic, and cultural options pp. 104-117: Bernhard Swoboda and Michael Anderer
The internationalisation of voluntary groups: An exploratory analysis of selected value chain aspects pp. 118-126: Daniele Pederzoli

An analysis of suppliersâ€™ roles in category management collaboration pp. 1-8: Arto Lindblom and Rami Olkkonen
Acquiring and retaining customers in UK banks: An exploratory study pp. 9-21: Jillian Dawes Farquhar and Tracy Panther
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise pp. 22-31: Michel Rod, Nicholas J. Ashill and Janet Carruthers
A model of the antecedents of multiple channel usage pp. 32-41: Filipe Coelho and Chris Easingwood
The penetration of retailer brands and the impact on consumer pricesâ€”A study based on household expenditures for 35 grocery categories pp. 42-51: Johan Anselmsson, Ulf Johansson, MaraÃ±on, Antonio and Niklas Persson
The use of loyalty-cards databases: Differences in regular price and discount sensitivity in the brand choice decision between card and non-card holders pp. 52-62: CortiÃ±as, MÃ³nica, Margarita Elorz and MÃºgica, JosÃ© Miguel