Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 31, issue C, 2016

Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper's gender and self-congruity pp. 1-13

Kamel El Hedhli, Haithem Zourrig and Jean-Charles Chebat

Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty pp. 14-21

Anil Bilgihan, Melih Madanoglu and Peter Ricci

Satisfaction of mall shoppers: A study on perceived utilitarian and hedonic shopping values pp. 22-31

Bikrant Kesari and Sunil Atulkar

Understanding on-the-go consumption: Identifying and quantifying its determinants pp. 32-42

Benoit (née Moeller), Sabine, Tobias Schaefers and Raphael Heider

Price transparency reflects assurance and reliability pp. 43-51

Divya Mittal and Shiv Ratan Agrawal

The Big Five, happiness, and shopping pp. 52-61

Ronald Goldsmith

The impact of service failure on brand credibility pp. 62-71

Ursula Sigrid Bougoure, Rebekah Russell-Bennett, Syed Fazal-E-Hasan and Gary Mortimer

Private label usage and store loyalty: The moderating impact of shopping value pp. 72-79

İpek, İlayda, Aşkın, Nilay and İlter, Burcu

Comparing perceived insecurity among customers and retail staff during service encounters pp. 80-92

Katri Koistinen and Järvinen, Raija

When less is better than more: Just-below discount in tensile price promotions pp. 93-102

Prantosh J. Banerjee, Sanjeev Tripathi and Arvind Sahay

How impulse buying influences compulsive buying: The central role of consumer anxiety and escapism pp. 103-108

Aadel A. Darrat, Mahmoud A. Darrat and Douglas Amyx

Will they return? Getting private label consumers to come back: Price, promotion, and new product effects pp. 109-116

Carmen Abril and Joaquin Sanchez

Rebate redemption requirements – Can they discourage redeeming? pp. 117-126

Shane Currie and Dick Mizerski

Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers pp. 127-142

Ali Gohary, Bahman Hamzelu and Hamid Alizadeh

Role of gratitude and obligation in long term customer relationships pp. 143-156

Prem Prakash Dewani, Piyush Kumar Sinha and Sameer Mathur

The restorative potential of shopping malls pp. 157-165

Mark S. Rosenbaum, Mauricio Losada Otalora and Ramírez, Germán Contreras

How can the word “NEW†evoke consumers' experiences of novelty and interest? pp. 166-173

Billy Sung, Nicole Hartley, Eric Vanman and Ian Phau

Demand forecasting based on natural computing approaches applied to the foodstuff retail segment pp. 174-181

Claudimar Pereira da Veiga, Veiga, Cássia Rita Pereira Da, Weslly Puchalski, Leandro dos Santos Coelho and Tortato, Ubiratã

Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis pp. 182-198

Ali Gohary, Bahman Hamzelu, Lida Pourazizi and Kambiz Heidarzadeh Hanzaee

Influence of salespersons' nonverbal communication cues on consumer shopping behaviour pp. 199-206

Gopal Das

Quality, Value? – Insights into Medical Tourists’ Attitudes and Behaviors pp. 207-216

Lyn Manassannan Prajitmutita, Perényi, à Ron and Catherine Prentice

An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context pp. 217-227

Mohammed Ismail El-Adly and Riyad Eid

Identifying opportunities for improvement in online shopping sites pp. 228-238

Gerson Tontini

The influence of sale announcement on the optimal policy of an inventory system with perishable items pp. 239-245

Behrouz Afshar-Nadjafi

The concept of near money in loyalty programmes pp. 246-255

May Chan, Simon Kemp and Finsterwalder, Jörg

Brand loyalty among Norwegian car owners pp. 256-264

Jørgensen, Finn, Terje Andreas Mathisen and Hassa Pedersen

Predictors and effects of retail brand equity – A cross-sectoral analysis pp. 265-276

Bernhard Swoboda, Julia Weindel and Hälsig, Frank

Exploring the link between customer experience–loyalty–consumer spend pp. 277-286

Mala Srivastava and Dimple Kaul

Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source pp. 287-293

Dong Hong Zhu, Hui Sun and Ya Ping Chang

How context interferes with similarity-attraction between customers and service providers pp. 294-303

Aaron D. Arndt, Kiran Karande and Myron Glassman

Generation X vs. Generation Y – A decade of online shopping pp. 304-312

Sabina Lissitsa and Ofrit Kol

The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions pp. 313-322

Ibrahim Alnawas and Faisal Aburub

Altruistic eWOM marketing: More than an alternative to monetary incentives pp. 323-333

Thomas Reimer and Martin Benkenstein

Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers? pp. 334-344

Gwarlann de Kerviler, Nathalie Demoulin and Pietro Zidda

Retail career attractiveness to college students: Connecting individual characteristics to the trade-off of job attributes pp. 345-354

Hyunjoo Oh, Barton Weitz and Jeremy Lim

Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty pp. 355-360

Ameet Pandit and Sonia Vilches-Montero

The maximizing consumer wants even more choices: How consumers cope with the marketplace of overchoice pp. 361-370

Banwari Mittal

Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars pp. 371-379

Teresa Fernandes and Mariana Cruz

Forging relationships to coproduce: A Consumer Commitment Model in an extended service encounter pp. 380-388

Lin Guo, Cuiping Chen and Huimin Xu

Consumers' purchasing decisions regarding environmentally friendly products: An empirical analysis of German consumers pp. 389-397

Andrea K. Moser

Volume 30, issue C, 2016

Towards the identification of customer experience touch point elements pp. 8-19

Alisha Stein and B. Ramaseshan

The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance pp. 20-32

Michael Sony and Nandakumar Mekoth

The modernization of fresh food retailing in China: The role of consumers pp. 33-39

Masayoshi Maruyama, Lihui Wu and Lin Huang

The effect of frontline employees’ personal self-disclosure on consumers’ encounter experience pp. 40-49

Pernille K. Andersson, Anders Gustafsson, Per Kristensson and Wästlund, Erik

Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity pp. 50-58

Louisa Luther, Martin Benkenstein and Katja Rummelhagen

The interacting effect of virtual agents’ gender and dressing style on attractiveness and subsequent consumer online behavior pp. 59-66

Renaud Lunardo, Gregory Bressolles and Durrieu, François

Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business pp. 67-83

S. Murali, S. Pugazhendhi and C. Muralidharan

Do channel members value the multiple-cooperation strategy? pp. 84-95

Ruiliang Yan, Zhi Pei and Chris Myers

The value of food waste: An exploratory study on retailing pp. 96-104

Clara Cicatiello, Silvio Franco, Barbara Pancino and Emanuele Blasi

Main-format dominance in consumers’ FMCG cross-format shopping patterns pp. 105-115

Andreas Klein and Gertrud Schmitz

Why do some consumers shop in this pharmacy? A cross-check of vulnerable characteristics and store types pp. 116-130

Jie Meng, Roger Layton and Yimin Huang

Financial advisory services meetings and their impact on saving behavior – A difference-in-difference analysis pp. 131-139

Cecilia Hermansson and Han-Suck Song

An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter? pp. 140-164

Khaled M.S. Faqih

Linking usage and shopping: How value experiences can distinguish consumers pp. 165-174

Inès, Gicquel and Herbert, Castéran

Factors influencing generation Y’s purchase intentions of prototypical versus me-too brands pp. 175-183

Vanessa Quintal, Ian Phau, Daniel Sims and Isaac Cheah

Modelling effects of consumer animosity: Consumers' willingness to buy foreign and hybrid products pp. 184-192

Isaac Cheah, Ian Phau, Garick Kea and Yu An Huang

Constructive deviance as a driver for performance in retail pp. 193-203

Willem Mertens, Jan Recker, Tyge-F. Kummer, Thomas Kohlborn and Stijn Viaene

The expected retail customer: Value co-creator, co-producer or disturbance? pp. 204-211

Markus Fellesson and Nicklas Salomonson

Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions pp. 212-221

Michel Rod, Nicholas J. Ashill and Tanya Gibbs

Retailer use of a professional social media network: Insights from franchising pp. 222-233

Manish Kacker and Rozenn Perrigot

Leading national brands facing store brands competition: Is price competitiveness the only thing that matters? pp. 234-241

Daniele Fornari, Edoardo Fornari, Sebastiano Grandi and Mario Menegatti

Do time constraint and emergency purchase situation exert same influence on shopping? A study under haptic touch influence pp. 242-251

Abhishek,

Augmented reality: Research agenda for studying the impact of its media characteristics on consumer behaviour pp. 252-261

Ana Javornik

The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image pp. 262-270

Munyaradzi W. Nyadzayo and Saman Khajehzadeh

Deriving age and gender from forenames for consumer analytics pp. 271-278

Guy Lansley and Paul Longley

Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism pp. 279-291

Pereira, Hélia Gonçalves, Salgueiro, Maria de Fátima and Paulo Rita

Self-expressiveness in shopping pp. 292-299

M. Joseph Sirgy, Dong-Jin Lee, Grace B. Yu, Eda Gurel-Atay, John Tidwell and Ahmet Ekici