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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
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Volume 31, issue C, 2016

Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper's gender and self-congruity pp. 1-13 Downloads
Kamel El Hedhli, Haithem Zourrig and Jean-Charles Chebat
Service attributes as drivers of behavioral loyalty in casinos: The mediating effect of attitudinal loyalty pp. 14-21 Downloads
Anil Bilgihan, Melih Madanoglu and Peter Ricci
Satisfaction of mall shoppers: A study on perceived utilitarian and hedonic shopping values pp. 22-31 Downloads
Bikrant Kesari and Sunil Atulkar
Understanding on-the-go consumption: Identifying and quantifying its determinants pp. 32-42 Downloads
Benoit (née Moeller), Sabine, Tobias Schaefers and Raphael Heider
Price transparency reflects assurance and reliability pp. 43-51 Downloads
Divya Mittal and Shiv Ratan Agrawal
The Big Five, happiness, and shopping pp. 52-61 Downloads
Ronald Goldsmith
The impact of service failure on brand credibility pp. 62-71 Downloads
Ursula Sigrid Bougoure, Rebekah Russell-Bennett, Syed Fazal-E-Hasan and Gary Mortimer
Private label usage and store loyalty: The moderating impact of shopping value pp. 72-79 Downloads
İpek, İlayda, Aşkın, Nilay and İlter, Burcu
Comparing perceived insecurity among customers and retail staff during service encounters pp. 80-92 Downloads
Katri Koistinen and Järvinen, Raija
When less is better than more: Just-below discount in tensile price promotions pp. 93-102 Downloads
Prantosh J. Banerjee, Sanjeev Tripathi and Arvind Sahay
How impulse buying influences compulsive buying: The central role of consumer anxiety and escapism pp. 103-108 Downloads
Aadel A. Darrat, Mahmoud A. Darrat and Douglas Amyx
Will they return? Getting private label consumers to come back: Price, promotion, and new product effects pp. 109-116 Downloads
Carmen Abril and Joaquin Sanchez
Rebate redemption requirements – Can they discourage redeeming? pp. 117-126 Downloads
Shane Currie and Dick Mizerski
Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers pp. 127-142 Downloads
Ali Gohary, Bahman Hamzelu and Hamid Alizadeh
Role of gratitude and obligation in long term customer relationships pp. 143-156 Downloads
Prem Prakash Dewani, Piyush Kumar Sinha and Sameer Mathur
The restorative potential of shopping malls pp. 157-165 Downloads
Mark S. Rosenbaum, Mauricio Losada Otalora and Ramírez, Germán Contreras
How can the word “NEW†evoke consumers' experiences of novelty and interest? pp. 166-173 Downloads
Billy Sung, Nicole Hartley, Eric Vanman and Ian Phau
Demand forecasting based on natural computing approaches applied to the foodstuff retail segment pp. 174-181 Downloads
Claudimar Pereira da Veiga, Veiga, Cássia Rita Pereira Da, Weslly Puchalski, Leandro dos Santos Coelho and Tortato, Ubiratã
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis pp. 182-198 Downloads
Ali Gohary, Bahman Hamzelu, Lida Pourazizi and Kambiz Heidarzadeh Hanzaee
Influence of salespersons' nonverbal communication cues on consumer shopping behaviour pp. 199-206 Downloads
Gopal Das
Quality, Value? – Insights into Medical Tourists’ Attitudes and Behaviors pp. 207-216 Downloads
Lyn Manassannan Prajitmutita, Perényi, à Ron and Catherine Prentice
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context pp. 217-227 Downloads
Mohammed Ismail El-Adly and Riyad Eid
Identifying opportunities for improvement in online shopping sites pp. 228-238 Downloads
Gerson Tontini
The influence of sale announcement on the optimal policy of an inventory system with perishable items pp. 239-245 Downloads
Behrouz Afshar-Nadjafi
The concept of near money in loyalty programmes pp. 246-255 Downloads
May Chan, Simon Kemp and Finsterwalder, Jörg
Brand loyalty among Norwegian car owners pp. 256-264 Downloads
Jørgensen, Finn, Terje Andreas Mathisen and Hassa Pedersen
Predictors and effects of retail brand equity – A cross-sectoral analysis pp. 265-276 Downloads
Bernhard Swoboda, Julia Weindel and Hälsig, Frank
Exploring the link between customer experience–loyalty–consumer spend pp. 277-286 Downloads
Mala Srivastava and Dimple Kaul
Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source pp. 287-293 Downloads
Dong Hong Zhu, Hui Sun and Ya Ping Chang
How context interferes with similarity-attraction between customers and service providers pp. 294-303 Downloads
Aaron D. Arndt, Kiran Karande and Myron Glassman
Generation X vs. Generation Y – A decade of online shopping pp. 304-312 Downloads
Sabina Lissitsa and Ofrit Kol
The effect of benefits generated from interacting with branded mobile apps on consumer satisfaction and purchase intentions pp. 313-322 Downloads
Ibrahim Alnawas and Faisal Aburub
Altruistic eWOM marketing: More than an alternative to monetary incentives pp. 323-333 Downloads
Thomas Reimer and Martin Benkenstein
Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers? pp. 334-344 Downloads
Gwarlann de Kerviler, Nathalie Demoulin and Pietro Zidda
Retail career attractiveness to college students: Connecting individual characteristics to the trade-off of job attributes pp. 345-354 Downloads
Hyunjoo Oh, Barton Weitz and Jeremy Lim
Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty pp. 355-360 Downloads
Ameet Pandit and Sonia Vilches-Montero
The maximizing consumer wants even more choices: How consumers cope with the marketplace of overchoice pp. 361-370 Downloads
Banwari Mittal
Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars pp. 371-379 Downloads
Teresa Fernandes and Mariana Cruz
Forging relationships to coproduce: A Consumer Commitment Model in an extended service encounter pp. 380-388 Downloads
Lin Guo, Cuiping Chen and Huimin Xu
Consumers' purchasing decisions regarding environmentally friendly products: An empirical analysis of German consumers pp. 389-397 Downloads
Andrea K. Moser

Volume 30, issue C, 2016

Towards the identification of customer experience touch point elements pp. 8-19 Downloads
Alisha Stein and B. Ramaseshan
The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance pp. 20-32 Downloads
Michael Sony and Nandakumar Mekoth
The modernization of fresh food retailing in China: The role of consumers pp. 33-39 Downloads
Masayoshi Maruyama, Lihui Wu and Lin Huang
The effect of frontline employees’ personal self-disclosure on consumers’ encounter experience pp. 40-49 Downloads
Pernille K. Andersson, Anders Gustafsson, Per Kristensson and Wästlund, Erik
Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity pp. 50-58 Downloads
Louisa Luther, Martin Benkenstein and Katja Rummelhagen
The interacting effect of virtual agents’ gender and dressing style on attractiveness and subsequent consumer online behavior pp. 59-66 Downloads
Renaud Lunardo, Gregory Bressolles and Durrieu, François
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business pp. 67-83 Downloads
S. Murali, S. Pugazhendhi and C. Muralidharan
Do channel members value the multiple-cooperation strategy? pp. 84-95 Downloads
Ruiliang Yan, Zhi Pei and Chris Myers
The value of food waste: An exploratory study on retailing pp. 96-104 Downloads
Clara Cicatiello, Silvio Franco, Barbara Pancino and Emanuele Blasi
Main-format dominance in consumers’ FMCG cross-format shopping patterns pp. 105-115 Downloads
Andreas Klein and Gertrud Schmitz
Why do some consumers shop in this pharmacy? A cross-check of vulnerable characteristics and store types pp. 116-130 Downloads
Jie Meng, Roger Layton and Yimin Huang
Financial advisory services meetings and their impact on saving behavior – A difference-in-difference analysis pp. 131-139 Downloads
Cecilia Hermansson and Han-Suck Song
An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter? pp. 140-164 Downloads
Khaled M.S. Faqih
Linking usage and shopping: How value experiences can distinguish consumers pp. 165-174 Downloads
Inès, Gicquel and Herbert, Castéran
Factors influencing generation Y’s purchase intentions of prototypical versus me-too brands pp. 175-183 Downloads
Vanessa Quintal, Ian Phau, Daniel Sims and Isaac Cheah
Modelling effects of consumer animosity: Consumers' willingness to buy foreign and hybrid products pp. 184-192 Downloads
Isaac Cheah, Ian Phau, Garick Kea and Yu An Huang
Constructive deviance as a driver for performance in retail pp. 193-203 Downloads
Willem Mertens, Jan Recker, Tyge-F. Kummer, Thomas Kohlborn and Stijn Viaene
The expected retail customer: Value co-creator, co-producer or disturbance? pp. 204-211 Downloads
Markus Fellesson and Nicklas Salomonson
Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions pp. 212-221 Downloads
Michel Rod, Nicholas J. Ashill and Tanya Gibbs
Retailer use of a professional social media network: Insights from franchising pp. 222-233 Downloads
Manish Kacker and Rozenn Perrigot
Leading national brands facing store brands competition: Is price competitiveness the only thing that matters? pp. 234-241 Downloads
Daniele Fornari, Edoardo Fornari, Sebastiano Grandi and Mario Menegatti
Do time constraint and emergency purchase situation exert same influence on shopping? A study under haptic touch influence pp. 242-251 Downloads
Augmented reality: Research agenda for studying the impact of its media characteristics on consumer behaviour pp. 252-261 Downloads
Ana Javornik
The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image pp. 262-270 Downloads
Munyaradzi W. Nyadzayo and Saman Khajehzadeh
Deriving age and gender from forenames for consumer analytics pp. 271-278 Downloads
Guy Lansley and Paul Longley
Online purchase determinants of loyalty: The mediating effect of satisfaction in tourism pp. 279-291 Downloads
Pereira, Hélia Gonçalves, Salgueiro, Maria de Fátima and Paulo Rita
Self-expressiveness in shopping pp. 292-299 Downloads
M. Joseph Sirgy, Dong-Jin Lee, Grace B. Yu, Eda Gurel-Atay, John Tidwell and Ahmet Ekici
Page updated 2020-07-04