Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 67, issue C, 2022

Masstige consumption values and its effect on consumer behavior

Jungkun Park, Seung Yub Back and Dongyoup Kim

Does the digitalization of retailing disrupt consumers’ attachment to retail places?

Horáková, Julie, Outi Uusitalo, Juha Munnukka and Olga Jokinen

Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era

Vanessa Hiu Ying Chan, Dickson K.W. Chiu and Kevin K.W. Ho

Visual complexity of eco-labels and product evaluations in online setting: Is simple always better?

Carmela Donato and Adıgüzel, Feray

Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic

Joanna Pilawa, Lars Witell, Aku Valtakoski and Per Kristensson

How do customers change their purchasing behaviors during the COVID-19 pandemic?

Dothang Truong and My D. Truong

Impacts of COVID-19 on the post-pandemic behaviour: The role of mortality threats and religiosity

Gomaa Agag, Sameh Aboul-Dahab, Yasser Moustafa Shehawy, Hawazen O. Alamoudi, Majed D. Alharthi and Ziad Hassan Abdelmoety

Clockwise versus counterclockwise turning bias: Moderation effects of foot traffic and cognitive experience on visual attention

Wagner Junior Ladeira, Fernando de Oliveira Santini and Diego Costa Pinto

Optimizing customer engagement content strategy in retail and E-tail: Available on online product review videos

Shiv Ratan Agrawal and Divya Mittal

From customer experience to human experience: Uses of systematized and non-systematized knowledge

Anne L. Roggeveen and Sara Rosengren

A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety

Naveed Ahmad, Zia Ullah, Esra AlDhaen, Heesup Han and Miklas Scholz

Who will adopt electric vehicles? Segmenting and exemplifying potential buyer heterogeneity and forthcoming research

Deepak Jaiswal, Arun Kumar Deshmukh and Park Thaichon

Identifying emergence process of group panic buying behavior under the COVID-19 pandemic

Tinggui Chen, Yumei Jin, Jianjun Yang and Guodong Cong

Fruits and vegetable waste management behavior among retailers in Kumasi, Ghana

Bright Obuobi, Yifeng Zhang, Gibbson Adu-Gyamfi, Emmanuel Nketiah, Martin Kobby Grant, Mavis Adjei and Dan Cudjoe

Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?

Umar Iqbal Siddiqi, Naeem Akhtar and Tahir Islam

Emotional contagion triggered by online consumer reviews: Evidence from a neuroscience study

Carolina Herrando, Jiménez-Martínez, Julio, Martín- De Hoyos, María José and Efthymios Constantinides

Exploring the factors of using mobile ticketing applications: Perspectives from innovation resistance theory

Chia-Chen Chen, Chin-Hsuan Chang and Kuo-Lun Hsiao

The power of beauty: Be your ideal self in online reviews—an empirical study based on face detection

Xin Hu, Liuyi He and Junjun Liu

Social commerce advertising avoidance and shopping cart abandonment: A fs/QCA analysis of German consumers

Asad Khan, Sajad Rezaei and Naser Valaei

In the consumers’ eye: A mixed-method approach to understanding how VR-Content influences unbranded product quality perceptions

Kelley Cours Anderson and Debra A. Laverie

What fuzzy requests bring to frontline employees: An absorptive capacity theory perspective

Xiaodong Li, Zibing Liu, Ai Ren and Bengang Gong

Interacting with strategic waiting for store brand: Online selling format selection

Lingchen Huang, Zongsheng Huang and Bin Liu

Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust

Taewoo Roh, Junhee Seok and Yaeri Kim

Mining the text of online consumer reviews to analyze brand image and brand positioning

Miriam Alzate, Marta Arce-Urriza and Javier Cebollada

Does shape in backgrounds matter? Effects of Shape–Taste congruence on product evaluations

Menglin Li, Yufang Jin, Jurui Zhang and Raymond Liu

Consumer orientations of secondhand fashion shoppers: The role of shopping frequency and store type

Freya Evans, Louise Grimmer and Martin Grimmer

Does retail type matter? Consumer responses to channel integration in omni-channel retailing

Xin-Jean Lim, Jun-Hwa Cheah, Yogesh K. Dwivedi and James E. Richard

Status reinforcing: Unintended rating bias on online shopping platforms

Xin Hu, Liuyi He and Junjun Liu

Short-term or long-term cooperation between retailer and MCN? New launched products sales strategies in live streaming e-commerce

Zhaofang Mao, Zelin Du, Ruiying Yuan and Qiqi Miao

It is all about our impulsiveness – How consumer impulsiveness modulates neural evaluation of hedonic and utilitarian banners

Luis-Alberto Casado-Aranda, Sánchez-Fernández, Juan and Ibáñez-Zapata, José-à Ngel

Service robots with (perceived) theory of mind: An examination of humans’ reactions

Söderlund, Magnus

Transformative value co-creation with older customers in e-services: Exploring the influence of customer participation on appreciation of digital affordances and well-being

Yu Zhang, Jiafu Su, Honggui Guo, Jeoung Yul Lee, Yan Xiao and Mingqiu Fu

Perceived values, platform attachment and repurchase intention in on-demand service platforms: A cognition-affection-conation perspective

Baozhou Lu, Lixiao Yan and Zhipeng Chen

Warmth or competence: Brand anthropomorphism, social exclusion, and advertisement effectiveness

Fu Liu, Haiying Wei, Zhenzhong Zhu and Chen, Haipeng (Allan)

Effective influencer marketing: A social identity perspective

Samira Farivar and Fang Wang

How augmented reality (AR) experience affects purchase intention in sport E-commerce: Roles of perceived diagnosticity, psychological distance, and perceived risks

Jun-Phil Uhm, Sanghoon Kim, Chanwook Do and Hyun-Woo Lee

Privacy assurances and social sharing in social commerce: The mediating role of threat-coping appraisals

Lu-Yao Wang, Hai-Hua Hu, Le Wang and Jian-Qun Qin

Consumer multihoming predisposition on food platforms: Does gender matter?

Neeraj Singh, Niraj Kumar and Sanjeev Kapoor

How background visual complexity influences purchase intention in live streaming: The mediating role of emotion and the moderating role of gender

Xinjia Tong, Yuangao Chen, Shasha Zhou and Shuiqing Yang

Sustainable consumption and plastic packaging: Relationships among product involvement, perceived marketplace influence and choice behavior

Pradeep Kautish, Paço, Arminda and Park Thaichon

Fitness Apps's purchase behaviour: Amalgamation of Stimulus-Organism-Behaviour-Consequence framework (S–O–B–C) and the innovation resistance theory (IRT)

Debarun Chakraborty, Hari Babu Singu and Smruti Patre

“I like to use but do not wish to ownâ€: Exploring the role of de-ownership orientation in the adoption of access-based services

Sk Abu Khalek and Anirban Chakraborty

Volume 66, issue C, 2022

Revisiting the showrooming effect on online and offline retailers: The strategic role of in-store service

Junbin Wang and Shanshan Wang

The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps

Khaoula Akdim, Casaló, Luis V. and Flavián, Carlos

The determinants of Women's redemption of geo-targeted m-coupons

Riadh Ladhari, Tristan Hudon, Elodie Massa and Nizar Souiden

The role of brand experience, brand resonance and brand trust in luxury consumption

Rehan Husain, Justin Paul and Bernadett Koles

Same but different - The effect of the unit of measure on the valuation of a unit price

Martin Ohlwein

Customers who misbehave: Identifying restaurant guests “acting out†via asymmetric case models

Walid Chaouali, Samiha Mjahed Hammami, Cristóvão Veríssimo, José Manuel, Lloyd C. Harris, Dahlia El-Manstrly and Arch G. Woodside

Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship

Evans Asante Boadi, Zheng He, Collins Opoku Antwi, Hossin Md Altab, Josephine Bosompem, Robert Ebo Hinson and Victoria Atuobuah Boadi

How a “China-made†label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news

Anqi Yu, Shubin Yu and Huaming Liu

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

Mengmeng Song, Xinyu Xing, Yucong Duan, Jason Cohen and Jian Mou

The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?

Shalini Talwar, Puneet Kaur, Sushant Kumar, Jari Salo and Amandeep Dhir

Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores

Formánek, Tomáš and Sokol, Ondřej

Information effects of warehouse automation on sales in omnichannel retailing

Takumi Tagashira

Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention

Yi Bu, Joy Parkinson and Park Thaichon

Developing and validating a multidisciplinary scale of E-retailing website elements

Ibrahim Alnawas and Amr Al Khateeb

Joint modeling of effects of customer tier program on customer purchase duration and purchase amount

Kazuki Nishio and Takahiro Hoshino

Key influencing factors of green vegetable consumption in Beijing, China

Zhengqing Yin, Bo Li, Shufei Li, Junqi Ding and Lingxian Zhang

Explaining the willingness of consumers to bring their own reusable coffee cups under the condition of monetary incentives

Juan Luis Nicolau, Katja Anna Stadlthanner, Luisa Andreu and Xavier Font

Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms

Aniruddha Pangarkar, Gary M. Fleischman and Dawn Iacobucci

Contactless but loyal customers: The roles of anxiety and sociability in the hotel service context

Mingfei Li and Shanshan Huang

Assessing co-creation based competitive advantage through consumers’ need for differentiation

Gurjeet Kaur Sahi, Rita Devi, Mahesh C. Gupta and T.C.E. Cheng

Are 1-endings the new 9-endings? An alternative for generating price discount perceptions

Kivilcim Dogerlioglu-Demir, Ezgi Akpinar, Zeynep Gurhan-Canli and Koçaş, Cenk

Exploring passenger and flight characteristics' impacts on airport retail income: Evidence from Incheon International Airport

Jong Hae Choi and Yonghwa Park

The effect of overspending on tariff choices and customer churn: Evidence from mobile plan choices

Haofeng Jin

Facial expressions of beneficiaries and donation intentions of potential donors: Effects of the number of beneficiaries in charity advertising

Meng-Ran Li and Cheng-Yue Yin

More expectations, more disappointments: Ego depletion in uncertain promotion

Jiansheng Tang, Jiamin Zhou, Chundong Zheng and Sijing Jiao

Judging a book by its cover? The role of unconventional appearance on social media influencers effectiveness

Teresa Fernandes, Heather Nettleship and Pinto, Luísa Helena

How customers motive attributions impact intentions to use an interactive kiosk in-store

Stephanie van de Sanden, Kim Willems and Malaika Brengman

Moderating effect of customer's retail format perception on customer satisfaction formation: An empirical study of mini-supermarkets in an urban retail market setting

Narimasa Yokoyama, Nobukazu Azuma and Woonho Kim

Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic

Weng Marc Lim, Arun Aggarwal and Ravi Dandotiya

(Im)Balanced customer-oriented behaviors and AI chatbots' Efficiency–Flexibility performance: The moderating role of customers’ rational choices

Hua Fan, Bing Han and Wei Gao

Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach

Alok Tewari, Smriti Mathur, Smriti Srivastava and Divya Gangwar

The manifestation of luxury value dimensions in brand engagement in self-concept

Nima Ostovan and Arash Khalili Nasr

“I follow what you post!â€: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)

Man Lai Cheung, Wilson K.S. Leung, Eugene Cheng-Xi Aw and Kian Yeik Koay

The impact of customised mobile marketing on passenger shopping behaviour in the airport terminal

Cheng-Lung Wu and Ngai Ki Ma

“Take it or leave it?â€: Evidence on cultural differences affecting return behaviour for Gen Z

Francesca Serravalle, Virginia Vannucci and Eleonora Pantano

Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels

Yllka Azemi, Wilson Ozuem, Ria Wiid and Ana Hobson

Corporate Social Responsibility in franchise chains: Specificities, insights from French franchise chains’ CSD, and avenues for future research

Corentin Le Bot, Rozenn Perrigot, Déjean, Frédérique and Bruno Oxibar

Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement

Debarun Chakraborty, Aaliyah Siddiqui, Mujahid Siddiqui, Nripendra P. Rana and Ganesh Dash

Reconceptualizing value creation: Exploring the role of goal congruence in the Co-creation process

Margaret L. Sheng, Natalia Natalia and C.Y. Hsieh

Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret

Kum Fai Yuen, Lydia Sonia Tan, Yiik Diew Wong and Xueqin Wang

Understanding organization-customer links in a service setting in Russia

Nick Ashill, Amjad Abuelsamen, Tanya Gibbs and Rania W. Semaan

Customer engagement in the context of retail mobile apps: A contingency model integrating spatial presence experience and its drivers

Xuan Huong Ho, Dong Phong Nguyen, Julian Ming Sung Cheng and Angelina Nhat-Hanh Le

What online game spectators want from their twitch streamers: Flow and well-being perspectives

Minseong Kim and Hyung-Min Kim

Veganism: Theory of planned behaviour, ethical concerns and the moderating role of catalytic experiences

Clare D'Souza, Brouwer, Anne Renée and Stephen Singaraju

Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour

Clare D'Souza

“I can get no e-satisfactionâ€. What analytics say? Evidence using satisfaction data from e-commerce

Anastasia Griva

Impact of trust and knowledge in the food chain on motivation-behavior gap in green consumption

Xuemei Dong, Baichen Jiang, Hui Zeng and Fallah Samuel Kassoh

Building user engagement to mhealth apps from a learning perspective: Relationships among functional, emotional and social drivers of user value

Santos-Vijande, María Leticia, Gómez-Rico, Mar, Arturo Molina-Collado and Robert M. Davison

Determinants of switching intention from web-based stores to retail apps: Habit as a moderator

Mohammad Iranmanesh, Connie Low Min, Madugoda Gunaratnege Senali, Davoud Nikbin and Behzad Foroughi

A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers

Eleonora Pantano, Giuseppe Pedeliento and George Christodoulides