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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 19, issue 6, 2012

U.S. male generational cohorts: Retail format preferences, desired retail attributes, satisfaction and loyalty pp. 545-552 Downloads
Deborah J.C. Brosdahl and Jason M. Carpenter
Let the music play or not: The influence of background music on consumer behavior pp. 553-560 Downloads
Pernille K. Andersson, Per Kristensson, Wästlund, Erik and Anders Gustafsson
A comparative analysis of differential consumer response across supermarket and specialty store in the candy category pp. 561-569 Downloads
Ashish Kumar, Minakshi Trivedi, Ram Bezawada and Karthik Sridhar
When loyalties clash purchase behavior when a preferred brand is stocked out: The tradeoff between brand and store loyalty pp. 570-577 Downloads
Sanjay Puligadda, William T. Ross, Jinjie Chen and Elizabeth Howlett
Spontaneous selection: The influence of product and retailing factors on consumer impulse purchases pp. 578-588 Downloads
Jacqueline J. Kacen, James D. Hess and Doug Walker
The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis pp. 589-595 Downloads
Finsterwalder, Jörg, Volker G. Kuppelwieser and Matthew de Villiers
Mexican national cross-border shopping: Exploration of retail tourism pp. 596-604 Downloads
Pauline Sullivan, Mark A. Bonn, Vertica Bhardwaj and Ann DuPont
Case study—Embodied virtual agents: An analysis on reasons for failure pp. 605-612 Downloads
Mohammed Slim Ben Mimoun, Ingrid Poncin and Marion Garnier
Understanding factors affecting consumer intention to shop in a virtual world pp. 613-620 Downloads
Tanya Domina, Seung-Eun Lee and Maureen MacGillivray
Does store image influence demand for organic store brands? pp. 621-628 Downloads
Paul-Valentin Ngobo and Sylvie Jean
Cross-validation of segments of credit card holders pp. 629-636 Downloads
Maria Cristina M.S.G. Martins and Margarida G.M.S. Cardoso
The kinetic quality of store design: An Exploration of its influence on shopping experience pp. 637-643 Downloads
Bonnin, Gaël and Alain Goudey
Consumer satisfaction and loyalty: Two main consequences of retailer personality pp. 644-652 Downloads
Cindy Lombart and Didier Louis

Volume 19, issue 5, 2012

Fractal segmentation matrix pp. 457-463 Downloads
Puster, János
Does Gibrat's law hold for retailing? Evidence from Sweden pp. 464-469 Downloads
Sven-Olov Daunfeldt, Niklas Elert and Lang, Ã…sa
Beyond mean estimates of price and promotional effects in scanner-panel sales–response regression pp. 470-483 Downloads
Harry Haupt and Kathrin Kagerer
Consumer technology traits in determining mobile shopping adoption: An application of the extended theory of planned behavior pp. 484-491 Downloads
Kiseol Yang
Drivers of customer likelihood to join grocery retail loyalty programs. An analysis of reward programs and loyalty cards pp. 492-500 Downloads
García Gómez, Blanca, Gutiérrez Arranz, Ana M and Gutiérrez Cillán, Jesús
The effects of overall similarity regarding the customer-to-customer-relationship in a service context pp. 501-509 Downloads
Anna Dorothea Brack and Martin Benkenstein
Negative price-image effects of appealing store architecture: Do they really exist? pp. 510-518 Downloads
Stephan Zielke and Waldemar Toporowski
The importance of consumer characteristics and market structure variables in driving multiple store patronage pp. 519-525 Downloads
Beatrice Luceri and Sabrina Latusi
Brand, value and relationship equities and loyalty-intentions in the Australian supermarket industry pp. 526-536 Downloads
Abhishek Dwivedi, Bill Merrilees, Dale Miller and Carmel Herington
Resale Price Maintenance (RPM): The U.S. and E.U. perspectives pp. 537-544 Downloads
S. Umit Kucuk and Harry J.P. Timmermans

Volume 19, issue 4, 2012

Antecedents of flow in retail store shopping pp. 381-389 Downloads
Liz C. Wang and Daniel Fujen Hsiao
Motivators of market mavenism in the retail environment pp. 390-397 Downloads
Ronald E. Goldsmith, Leisa R. Flynn and Ronald A. Clark
The investigation on dimensions of e-satisfaction for online shoes retailing pp. 398-405 Downloads
Seiji Endo, Jun Yang and JungKun Park
Violations of procedure invariance—The case of preference reversals in monadic and competitive product evaluations pp. 406-412 Downloads
Müller, Holger, Eike B. Kroll and Bodo Vogt
Measuring service experience: Applying the satisfaction with travel scale in public transport pp. 413-418 Downloads
Lars E. Olsson, Margareta Friman, Pareigis, Jörg and Bo Edvardsson
Store environment's impact on variety seeking behavior pp. 419-428 Downloads
Geetha Mohan, Bharadhwaj Sivakumaran and Piyush Sharma
Correlations between external knowledge and the knowledge chain as impacting service quality pp. 429-437 Downloads
Shu-Mei Tseng
Identifying factors affecting consumers purchase incidence at retail trade shows pp. 438-444 Downloads
Wondwesen Tafesse and Tor Korneliussen
An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing pp. 445-456 Downloads
Lars Esbjerg, Birger Boutrup Jensen, Tino Bech-Larsen, Marcia Dutra de Barcellos, Yasemin Boztug and Klaus G. Grunert

Volume 19, issue 3, 2012

Effects of store loyalty on shopping mall loyalty pp. 271-278 Downloads
Fazlul K. Rabbanee, B. Ramaseshan, Chen Wu and Amy Vinden
Modeling innovative points of sales through virtual and immersive technologies pp. 279-286 Downloads
Eleonora Pantano and Rocco Servidio
Consumer responses to service situations: Tests for main and interaction effects pp. 287-296 Downloads
Stevie Watson
The impact of a wife's budgetary and romantic attitudes towards luxury goods on their self-purchases and purchases made for them by their husbands pp. 297-303 Downloads
Frederick Kaefer, Carrie M. Heilman and Samuel D. Ramenofsky
Multidimensional trust building in e-retailing: Cross-cultural differences in trust formation and implications for perceived risk pp. 304-312 Downloads
JungKun Park, Frances Gunn and Sang-Lin Han
Outlet patronage in on-the-go consumption: An analysis of patronage preference drivers for convenience outlets versus traditional retail outlets pp. 313-324 Downloads
Raphael Heider and Sabine Moeller
The role of product brand image and online store image on perceived risks and online purchase intentions for apparel pp. 325-331 Downloads
Aghekyan-Simonian, Mariné, Sandra Forsythe, Wi Suk Kwon and Veena Chattaraman
Explaining NFL fans' purchase intentions for revered and reviled teams: A dual-process perspective pp. 332-342 Downloads
Jeremy J. Sierra, Harry A. Taute and Robert S. Heiser
In what sequence are information sources consulted by involved consumers? The case of automobile pre-purchase search pp. 343-352 Downloads
Frank J. van Rijnsoever, Carolina Castaldi and Martin J. Dijst
Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? Findings from automobile dealerships pp. 353-359 Downloads
Aaron D. Arndt and Kiran Karande
Effects of store image and store brand price-image on store brand purchase intention: Application to an emerging market pp. 360-367 Downloads
Mbaye Fall Diallo
Steering customers to the online channel: The influence of personal relationships, learning investments, and attitude toward the firm pp. 368-379 Downloads
Dennis Herhausen, Schögel, Marcus and Matthias Schulten

Volume 19, issue 2, 2012

Negative effects of ambient scents on consumers’ skepticism about retailer’s motives pp. 179-185 Downloads
Renaud Lunardo
Cannibalization or synergy? Consumers' channel selection in online–offline multichannel systems pp. 186-194 Downloads
Tobias Kollmann, Andreas Kuckertz and Ina Kayser
Is parking supply related to turnover of shopping areas? The case of the Netherlands pp. 195-201 Downloads
G. Mingardo and J. van Meerkerk
The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators pp. 202-210 Downloads
Shu-Ching Chen
Moderating effect of discriminatory attributions on repatronage intentions pp. 211-217 Downloads
Thomas L. Baker and Tracy Meyer
Consumer–retailer love and attachment: Antecedents and personality moderators pp. 218-228 Downloads
Pavlos A. Vlachos and Adam P. Vrechopoulos
Consumer shopping value: An investigation of shopping trip value, in-store shopping value and retail format pp. 229-239 Downloads
Lizhu Davis and Nancy Hodges
Shopping motives, store attributes and shopping enjoyment among Malaysian youth pp. 240-248 Downloads
Yue-Teng Wong, Syuhaily Osman, Askiah Jamaluddin and Benjamin Chan Yin-Fah
The moderating roles of shopper experience and store type on the relationship between perceived merchandise value and willingness to pay a higher price pp. 249-258 Downloads
Mark Ligas and Arjun Chaudhuri
Understanding the older shopper: A behavioural typology pp. 259-269 Downloads
Robert Angell, Phil Megicks, Juliet Memery, Troy Heffernan and Kerry Howell

Volume 19, issue 1, 2012

Explaining customers' switching patterns to brand delisting pp. 1-10 Downloads
Nicole Wiebach and Lutz Hildebrandt
What constitutes a “good assortment†? A scale for measuring consumers' perceptions of an assortment offered in a grocery category pp. 11-26 Downloads
Johannes C. Bauer, Alexander J. Kotouc and Thomas Rudolph
How do storefront window displays influence entering decisions of clothing stores? pp. 27-35 Downloads
Hyunjoo Oh and Jenny Petrie
Retail shopping lists: Reassessment and new insights pp. 36-44 Downloads
Marcus Schmidt
Consumption dynamics and demographics of Canadian wine consumers: Retailing insights from the tasting room channel pp. 45-58 Downloads
Johan Bruwer, Isabelle Lesschaeve and Benjamin Campbell
The relevance of shopper logistics for consumers of store-based retail formats pp. 59-66 Downloads
Christoph Teller, Herbert Kotzab and David B. Grant
Modeling the effect of self-efficacy on game usage and purchase behavior pp. 67-77 Downloads
Robert Davis and Bodo Lang
Message content in keyword campaigns, click behavior, and price-consciousness: A study of millennial consumers pp. 78-87 Downloads
Claire Gauzente and Yves Roy
Are consumers with disabilities receiving the services they need? pp. 88-97 Downloads
Kendall Goodrich and Rosemary Ramsey
Ethnic minority consumers' responses to sales promotions in the packaged food market pp. 98-108 Downloads
Ahmad Jamal, Sue Peattie and Ken Peattie
Who spends more online? The influence of time, usage variety, and privacy concern on online spending pp. 109-115 Downloads
Syed H. Akhter
Retailer perceptions on hiring prospective employees with disabilities pp. 116-123 Downloads
Cynthia R. Jasper and Paul Waldhart
Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk pp. 124-132 Downloads
Daniel Belanche, Casaló, Luis V. and Guinalíu, Miguel
French consumers' perceptions of the unattended delivery model for e-grocery retailing pp. 133-139 Downloads
Frank Goethals, Aurelie Leclercq-Vandelannoitte and Tütüncü, Yazgi
Retail brand equity: Conceptualization and measurement pp. 140-149 Downloads
Magali Jara and Cliquet, Gérard
Antecedents of customer loyalty: An empirical synthesis and reexamination pp. 150-158 Downloads
Yue Pan, Simon Sheng and Frank T. Xie
Plural form franchise networks: A test of Bradach’s model pp. 159-167 Downloads
Cliquet, Gérard and Pénard, Thierry
Some people just want to read: The roles of age, interactivity, and perceived usefulness of print in the consumption of digital information products pp. 168-178 Downloads
Colleen P. Kirk, Larry Chiagouris and Pradeep Gopalakrishna
Page updated 2020-07-08