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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
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Volume 22, issue C, 2015

Segmenting consumer decision-making styles (CDMS) toward marketing practice: A partial least squares (PLS) path modeling approach pp. 1-15 Downloads
Sajad Rezaei
Explain the intention to use smartphones for mobile shopping pp. 16-23 Downloads
Sinda Agrebi and Jallais, Joël
Why we buy? Modeling consumer selection of referents pp. 24-36 Downloads
Theodore Tarnanidis, Nana Owusu-Frimpong, Sonny Nwankwo and Maktoba Omar
Assessing the moderating effect of gender differences and individualism-collectivism at individual-level on the adoption of mobile commerce technology: TAM3 perspective pp. 37-52 Downloads
Khaled M.S. Faqih and Mohammed-Issa Riad Mousa Jaradat
Reactions of the jilted consumer pp. 53-60 Downloads
Melinda A. McLelland and Jamye Foster
An empirical analysis of tenant location patterns near department stores in planned regional shopping centers pp. 61-70 Downloads
Andrew Eckert, Zhen He and Douglas West
Pre- and post-purchase stage in impulse buying: The role of mood and satisfaction pp. 71-76 Downloads
Leyla Ozer and Beyza Gultekin
Managing heritage brands: A study of the sacralization of heritage stores in the luxury industry pp. 77-84 Downloads
Delphine Dion and Borraz, Stéphane
An Indian customer surrounding 7P׳s of service marketing pp. 85-95 Downloads
Gyaneshwar Singh Kushwaha and Shiv Ratan Agrawal
“It was not that long!â€: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception pp. 96-106 Downloads
Adilson Borges, Herter, Márcia Maurer and Jean-Charles Chebat
Customer value and customer loyalty: Is competition a missing link? pp. 107-116 Downloads
Shu-Ching Chen
Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility pp. 117-127 Downloads
Silke Bambauer-Sachse and Landisoa Rabeson
The impact of customer awareness of manufacturer name disclosure on retail brand attitudes and loyalty in Korea pp. 128-137 Downloads
Young Sang Cho, Hye-Su Rha and Steve Burt
The differential success of movie trailers pp. 138-144 Downloads
Suckfüll, Monika and Kristin Moellering
Does urge to buy impulsively differ from impulsive buying behaviour? Assessing the impact of situational factors pp. 145-157 Downloads
Anant Jyoti Badgaiyan and Anshul Verma
Validating Bluetooth logging as metric for shopper behaviour studies pp. 158-163 Downloads
Peilin Phua, Bill Page and Svetlana Bogomolova
A confirmatory factor analysis of consumer styles inventory: Evidence from Greece pp. 164-177 Downloads
Theodore Tarnanidis, Nana Owusu-Frimpong, Sonny Nwankwo and Maktoba Omar
Consumer reaction to service rebranding pp. 178-186 Downloads
Collange, Véronique
Decisive visual saliency and consumers׳ in-store decisions pp. 187-194 Downloads
Jesper Clement, Jesper Aastrup and Signe Charlotte Forsberg
Retail atmospherics: The impact of a brand dictated theme pp. 195-205 Downloads
Jamye Foster and Melinda A. McLelland
Using a hedonic price model to test prospect theory assertions: The asymmetrical and nonlinear effect of reliability on used car prices pp. 206-212 Downloads
Marc Prieto, Barbara Caemmerer and George Baltas
Creating customer repurchase intention in Internet retailing: The effects of multiple service events and product type pp. 213-222 Downloads
Yun Kyung Cho
Tourism stakeholders attitudes toward sustainable development: A case in the Arctic pp. 225-230 Downloads
Joseph S. Chen
A theoretical model of the impact of a bundle of determinants on tourists’ visiting and shopping intentions: A case of mainland Chinese tourists pp. 231-243 Downloads
Ada Lo and Hailin Qu
Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet pp. 244-249 Downloads
Zheng Xiang, Vincent P. Magnini and Daniel R. Fesenmaier
Corporate social and environmental responsibility in services: Will consumers pay for it? pp. 250-260 Downloads
H.G. Parsa, Kenneth R. Lord, Sanjay Putrevu and Jeff Kreeger
From sustainability to customer loyalty: A case of full service hotels’ guests pp. 261-265 Downloads
Rachel J.C. Chen

Volume 21, issue 6, 2014

A consumer typology based on e-service quality and e-satisfaction pp. 889-896 Downloads
Bressolles, Grégory, Durrieu, François and Sylvain Senecal
Turning dissatisfied into satisfied customers: How referral reward programs affect the referrer׳s attitude and loyalty toward the recommended service provider pp. 897-904 Downloads
Madlen Kuester and Martin Benkenstein
Conventionalists, Connectors, Technoisseurs and Mobilarti: Differential profiles of mobile marketing segments based on phone features and postmodern characteristics of consumers pp. 905-916 Downloads
A. Goneos-Malka, A. Strasheim and A.F. Grobler
Review of emotions research in marketing, 2002–2013 pp. 917-923 Downloads
Sanjaya S. Gaur, Halimin Herjanto and Marian Makkar
Psychological and economic considerations of rewards programs pp. 924-932 Downloads
Dheeraj Sharma and Varsha Verma
Enhancing competitive advantages: The contribution of mediator and moderator on stickiness in the LINE pp. 933-941 Downloads
Wen-Yu Tsao
Online loyalty and its interaction with switching barriers pp. 942-949 Downloads
Dilip Mutum, Ezlika Mohd Ghazali, Bang Nguyen and David Arnott
An empirical analysis of the factors raising the interest in new shopping destinations pp. 950-957 Downloads
Toshiyuki Yamamoto, Cheng Li and Takayuki Morikawa
Exploiting consumer–employee–retailer interactions in technology-enriched retail environments through a relational lens pp. 958-965 Downloads
Eleonora Pantano and Piero Migliarese
Profiling the flyer-prone consumer pp. 966-975 Downloads
Gázquez-Abad, Juan Carlos, Martínez-López, Francisco J. and Vanesa Barrales-Molina
Retailers׳ expansion mode choice in foreign markets: Antecedents for expansion mode choice in the light of internationalization theories pp. 976-991 Downloads
Karine Picot-Coupey, Steve L. Burt and Cliquet, Gérard
The role of complementarity and partner brand price level in new product introduction strategy using bundle offers: A study on the quality perception of bundle components pp. 992-1000 Downloads
Kapil Khandeparkar
Mobile marketing: A literature review on its value for consumers and retailers pp. 1001-1012 Downloads
Ström, Roger, Martin Vendel and John Bredican
Influence of congruity in store-attribute dimensions and self-image on purchase intentions in online stores of multichannel retailers pp. 1013-1020 Downloads
Vishag Badrinarayanan, Enrique P. Becerra and Sreedhar Madhavaram
Influence of retailers’ commitment to sustainable development on store image, consumer loyalty and consumer boycotts: Proposal for a model using the theory of planned behavior pp. 1021-1027 Downloads
Laure Lavorata
Social interaction, convenience and customer satisfaction: The mediating effect of customer experience pp. 1028-1037 Downloads
Mala Srivastava and Dimple Kaul
Should retailers harmonize marketing variables across their distribution channels? An investigation of cross-channel effects in multi-channel retailing pp. 1038-1046 Downloads
Sebastian van Baal
The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns pp. 1047-1058 Downloads
Paramaporn Thaichon, Antonio Lobo, Catherine Prentice and Thu Nguyen Quach
How second-generation consumers choose where to shop: A cross-cultural semiotic analysis pp. 1059-1067 Downloads
Virginie Silhouette-Dercourt, Christel de Lassus and Denis Darpy
E-lifestyles of Indian online shoppers: A scale validation pp. 1068-1074 Downloads
Shweta Pandey and Deepak Chawla

Volume 21, issue 5, 2014

Delineating retail conurbations: A rules-based algorithmic approach pp. 667-675 Downloads
Matthew D. Pratt, Jim A. Wright, Samantha Cockings and Iain Sterland
Vision (im)possible? The effects of in-store signage on customers’ visual attention pp. 676-684 Downloads
Tobias Otterbring, Wästlund, Erik, Anders Gustafsson and Poja Shams
The store-as-a-brand strategy: The effect of store environment on customer responses pp. 685-695 Downloads
Archana Kumar and Youn-Kyung Kim
Pricing practices: A critical review of their effects on consumer perceptions and behaviour pp. 696-707 Downloads
Gorkan Ahmetoglu, Adrian Furnham and Patrick Fagan
e-banking culture: A comparison of EU 27 countries and Portuguese case in the EU 27 retail banking context pp. 708-716 Downloads
Jaime R.S. Fonseca
Development of a service continance model with IT service antecedents pp. 717-724 Downloads
Kwabena G. Boakye, Thomas McGinnis, Victor R. Prybutok and Audhesh K. Paswan
Generalizations regarding the growth and decline of manufacturer and store brands pp. 725-734 Downloads
Jenni Romaniuk, John Dawes and Magda Nenycz-Thiel
Consumer values, motivation and purchase intention for luxury goods pp. 735-744 Downloads
Sonny Nwankwo, Nicolas Hamelin and Meryem Khaled
Antecedents of brand citizenship behavior in retailing pp. 745-752 Downloads
Matthew S. Porricelli, Yuliya Yurova, Russell Abratt and Michael Bendixen
Retailing to the “grey poundâ€: Understanding the food shopping habits and preferences of consumers over 50 in Scotland pp. 753-763 Downloads
Maktoba Omar, Nathalia C. Tjandra and John Ensor
That׳s different! How consumers respond to retail website change pp. 764-772 Downloads
Jeremy Ainsworth and Paul W. Ballantine
Influence of hedonic and utilitarian motivations on retailer loyalty and purchase intention: a facebook perspective pp. 773-779 Downloads
Kelley C. Anderson, Dee K. Knight, Sanjukta Pookulangara and Bharath Josiam
With or without you: The positive and negative influence of retail companions pp. 780-787 Downloads
Phillip M. Hart and Rick Dale
The role of customer gratitude in making relationship marketing investments successful pp. 788-796 Downloads
Syed Fazal e Hasan, Ian Lings, Larry Neale and Gary Mortimer
Child socialization practices: Implications for retailers in emerging markets pp. 797-803 Downloads
Rituparna Basu and Neena Sondhi
Does shelf-labeling of organic foods increase sales? Results from a natural experiment pp. 804-811 Downloads
Sven-Olov Daunfeldt and Niklas Rudholm
Sign of the times: Testing consumer response to local food signage within a casual dining restaurant pp. 812-823 Downloads
Jeffrey M. Campbell and Robin B. DiPietro
Collaboration on technological innovation in Danish fashion chains: A network perspective pp. 827-835 Downloads
Torben Tambo
Perceived usefulness of innovative technology in retailing: Consumers׳ and retailers׳ point of view pp. 836-843 Downloads
Sanda Renko and Mirna Druzijanic
Frontline employees׳ attitudes towards self-service technologies: Threats or opportunity for job performance? pp. 844-850 Downloads
Loredana Di Pietro, Eleonora Pantano and Francesca Di Virgilio
The impact of “e-atmospherics†on physical stores pp. 851-859 Downloads
Ingrid Poncin and Mohamed Slim Ben Mimoun
Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems pp. 860-868 Downloads
Haluk Demirkan and Jim Spohrer
Technology acceptance modeling of augmented reality at the point of sale: Can surveys be replaced by an analysis of online reviews? pp. 869-876 Downloads
Alexandra Rese, Stefanie Schreiber and Daniel Baier
Virtual test-driving: The impact of simulated products on purchase intention pp. 877-887 Downloads
Savvas Papagiannidis, Eric See-To and Michael Bourlakis

Volume 21, issue 4, 2014

Information and its impact on consumers׳ reactions to restrictive return policies pp. 415-423 Downloads
Kenneth D. Bahn and Eric Boyd
Deviant behavior in retail, when sales associates “Go Bad†! Examining the relationship between the work–family interface, job stress, and salesperson deviance pp. 424-431 Downloads
Krist Swimberghe, Robert Paul Jones and Mahmoud Darrat
How consumers as aesthetic subjects co-create the aesthetic experience of the retail environment pp. 432-437 Downloads
Krittinee Nuttavuthisit
Interformat competition in the grocery retailing pp. 438-448 Downloads
Maria Grazia Cardinali and Silvia Bellini
The mediating influence of trust in the adoption of the mobile wallet pp. 449-459 Downloads
Norman Shaw
The role of social network websites in the consumer–brand relationship pp. 460-467 Downloads
Hyejune Park and Youn-Kyung Kim
Conceptualizing the brand in social media community: The five sources model pp. 468-481 Downloads
Robert Davis, Inna Piven and Michael Breazeale
Should new online stores invest in social presence elements? The effect of social presence on initial trust formation pp. 482-491 Downloads
Andrzej Ogonowski, Andrew Montandon, Elsamari Botha and Mignon Reyneke
Premium generic brand (PGB) choice vis-Ã -vis generic and national brands: A scenario comparison for self-use, family consumption and gift giving in a food versus non-food and cross-cultural context pp. 492-501 Downloads
Chris Baumann and Hamin Hamin
“Switching is easy†—Service firm communications to encourage customer switching pp. 502-509 Downloads
Pick, Doreén
Feed them facts: Value perceptions and consumer use of sustainability-related product information pp. 510-519 Downloads
Jan Niklas Meise, Thomas Rudolph, Peter Kenning and Diane M. Phillips
Conveying conscientiousness: Exploring environmental images across servicescapes pp. 520-528 Downloads
Kauppinen-Räisänen, Hannele, Anne Rindell and Åberg, Charlotta
When the customer has left the store: An examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications pp. 529-536 Downloads
Söderlund, Magnus, Hanna Berg and Joel Ringbo
Intrinsic factors affecting impulsive buying behaviour—Evidence from India pp. 537-549 Downloads
Anant Jyoti Badgaiyan and Anshul Verma
Self-construals, symbolic and hedonic preferences, and actual purchase behavior pp. 550-560 Downloads
Elena Millan and Jonathan Reynolds
Factors affecting Indian shoppers׳ attitude and purchase intention: An empirical check pp. 561-569 Downloads
Gopal Das
An adaptive nonlinear approach for estimation of consumer satisfaction and loyalty in mobile phone sector of India pp. 570-580 Downloads
T. Rahul and R. Majhi
Influence of consumer attitude toward online brand community on revisit intention and brand trust pp. 581-589 Downloads
Na Young Jung, Soohyun Kim and Soyoung Kim
The influence of customer loyalty program design on the relationship between customer motives and value perception pp. 590-600 Downloads
Henning Kreis and Alexander Mafael
Multiple store patronage: The effects of store characteristics pp. 601-609 Downloads
Masayoshi Maruyama and Lihui Wu
The effects of mall renovation on shopping values, satisfaction and spending behaviour pp. 610-618 Downloads
Jean-Charles Chebat, Richard Michon, Narjes Haj-Salem and Sandra Oliveira
How to reduce perceived risk when buying online: The interactions between intangibility, product knowledge, brand familiarity, privacy and security concerns pp. 619-629 Downloads
Marcelo Vinhal Nepomuceno, Michel Laroche and Marie-Odile Richard
A study of the impact of Corporate Social Responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer) pp. 630-642 Downloads
Cindy Lombart and Didier Louis
Retail buyer segmentation based on the use of assortment decision factors pp. 643-652 Downloads
Youngjin Bahng and Doris H. Kincade
Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in China pp. 653-665 Downloads
Lingling Gao and Xuesong Bai

Volume 21, issue 3, 2014

How does the added new online channel impact the supporting advertising expenditure? pp. 229-238 Downloads
Zhi Pei, Leslie Toombs and Ruiliang Yan
War affected youth as consumers of microcredit: An application and extension of the Theory of Planned Behaviour pp. 239-248 Downloads
Charles Jebarajakirthy and Antonio C. Lobo
E-tailer׳s return policy, consumer׳s perception of return policy fairness and purchase intention pp. 249-257 Downloads
Zhi Pei, Audhesh Paswan and Ruiliang Yan
Shopping for fun or shopping to buy: Is it different online and offline? pp. 258-267 Downloads
Daniele Scarpi, Gabriele Pizzi and Marco Visentin
Why do customers use self-service information technologies in retail? The mediating effect of perceived service quality pp. 268-276 Downloads
Katrin Kallweit, Philipp Spreer and Waldemar Toporowski
Fashion leadership, shopping enjoyment, and gender: Hispanic versus, Caucasian consumers׳ shopping preferences pp. 277-283 Downloads
Arlesa J. Shephard, Tammy R. Kinley and Bharath M. Josiam
Linkages of retailer awareness, retailer association, retailer perceived quality and retailer loyalty with purchase intention: A study of Indian food retail brands pp. 284-292 Downloads
Gopal Das
Consumers׳ perception of the complexity of selected household purchase decisions pp. 293-305 Downloads
Alet C. Erasmus, Donoghue, Suné and Thomas Dobbelstein
Key determinants of sustainable smartcard payment pp. 306-313 Downloads
Ziqi Liao, Xinping Shi and Wing-Keung Wong
Toward a conceptualization of the online shopping experience pp. 314-326 Downloads
Michaud Trevinal, Aurélia and Thomas Stenger
Shopping in discount stores: The role of price-related attributions, emotions and value perception pp. 327-338 Downloads
Stephan Zielke
Retail channel price discrimination pp. 339-346 Downloads
Steven S. Cuellar and Marco Brunamonti
Impact of marketing activities on relationship quality in the Malaysian banking sector pp. 347-356 Downloads
Basheer A. Al-alak
CSR: Consumer responses to the social quality of private labels pp. 357-363 Downloads
Chiraz Aouina Mejri and Dhruv Bhatli
An empirical analysis of online shopping adoption in Beijing, China pp. 364-375 Downloads
Michael D. Clemes, Christopher Gan and Junli Zhang
Cue-recognition effects in the assessment of movie trailers pp. 376-382 Downloads
Matthias Sauer
Quantifying barriers impeding the diffusion of supermarkets in China: The role of shopping habits pp. 383-393 Downloads
Masayoshi Maruyama and Lihui Wu
Luxury values and experience as drivers for consumers to recommend and pay more pp. 394-400 Downloads
Sandra Maria Correia Loureiro and Cristiano Mineiro Branco de Araújo
Modeling word of mouth vs. media influence on videogame preorder decisions: A qualitative approach pp. 401-406 Downloads
Monica D. Hernandez and Vicdan Handan
Linkages of retailer personality, perceived quality and purchase intention with retailer loyalty: A study of Indian non-food retailing pp. 407-414 Downloads
Gopal Das

Volume 21, issue 2, 2014

Why shopping pals make malls different? pp. 77-85 Downloads
Jean-Charles Chebat, Narjes Haj-Salem and Sandra Oliveira
A meta-analysis of consumer impulse buying pp. 86-97 Downloads
Clinton Amos, Gary R. Holmes and William C. Keneson
From ‘free’ to fee: Acceptability of airline ancillary fees and the effects on customer behavior pp. 98-107 Downloads
Sven Tuzovic, Merlin C. Simpson, Volker G. Kuppelwieser and Finsterwalder, Jörg
Small-independent retailers vs. organized retailers: An empirical study in Indonesian economics of service industries pp. 108-117 Downloads
Yugowati Praharsi, Hui-Ming Wee, Ronald Sukwadi and Marivic V. Padilan
Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market pp. 118-129 Downloads
Fatma Demirci Orel and Ali Kara
Impacts of retail brand personality and self-congruity on store loyalty: The moderating role of gender pp. 130-138 Downloads
Gopal Das
The effects of service brand dimensions on brand loyalty pp. 139-147 Downloads
Athanasios Krystallis and Polymeros Chrysochou
Assess the impact of subjective norms of consumers' behaviour in the Greek olive oil market pp. 148-157 Downloads
G. Vlontzos and M.N. Duquenne
The effect of motivational orientation over arousal-shopping response relationship pp. 158-167 Downloads
Valter Afonso Vieira and Claudio Vaz Torres
Can fast-food consumers be loyal customers, if so how? Theory, method and findings pp. 168-174 Downloads
Miguel A. Sahagun and Arturo Vasquez-Parraga
The etiology of the frugal consumer pp. 175-184 Downloads
Ronald E. Goldsmith, Leisa Reinecke Flynn and Ronald A. Clark
The impact of flattery: The role of negative remarks pp. 185-191 Downloads
Kenny Basso, Cristiane Pizzutti dos Santos and Albornoz Gonçalves, Manuela
Older shopper types from store image factors pp. 192-202 Downloads
Robert J. Angell, Phil Megicks, Juliet Memery and Troy W. Heffernan
Regional differences in consumer preference structures within China pp. 203-210 Downloads
Frank, Björn, Gulimire Abulaiti and Takao Enkawa
Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment pp. 211-219 Downloads
Sandra Maria Correia Loureiro and Holger Roschk
Anatomy of shopping experience for malls in Mumbai: A confirmatory factor analysis approach pp. 220-228 Downloads
Harvinder Singh and Sanjeev Prashar

Volume 21, issue 1, 2014

What distinguishes passive recipients from active decliners of sales flyers? pp. 1-8 Downloads
Birger Boutrup Jensen, Jacob Orquin and Tino Bech-Larsen
Do CSR actions in retailing really matter for young consumers? A study in France and Norway pp. 9-17 Downloads
Loussaïef, Leïla, Silvia Cacho-Elizondo, Inger Beate Pettersen and Anita E. Tobiassen
How do online bidders differ from non-bidders? pp. 18-25 Downloads
Jianwei Hou and Kevin Elliott
From selling to supporting – Leveraging mobile services in the context of food retailing pp. 26-36 Downloads
Saarijärvi, Hannu, Lasse Mitronen and Yrjölä, Mika
Deal is on! Why people buy from daily deal websites pp. 37-42 Downloads
Andrew G. Parsons, Paul W. Ballantine, Ashleigh Ali and Hannah Grey
Demand pull and technology push perspective in technology-based innovations for the points of sale: The retailers evaluation pp. 43-47 Downloads
Eleonora Pantano and Milena Viassone
Bundling products to success: The influence of complementarity and advertising pp. 48-53 Downloads
Ruiliang Yan, Chris Myers, John Wang and Sanjoy Ghose
The density–satisfaction relationship revisited: The role of scarcity and consumers affective reactions in a crowded retail situation pp. 54-60 Downloads
Frank Pons, Mehdi Mourali and Marilyn Giroux
Access to the luxury brand myth in pop-up stores: A netnographic and semiotic analysis pp. 61-68 Downloads
Christel de Lassus and N. Anido Freire
Online customer service and retail type-product congruence pp. 69-76 Downloads
Retno Tanding Suryandari and Audhesh K. Paswan
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