Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 63, issue C, 2021

A two-generation new product model by considering forward-looking customers: Dynamic pricing and advertising optimization

Somayeh Najafi- Ghobadi, Jafar Bagherinejad and Ata Allah Taleizadeh

Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory

Manish Talwar, Shalini Talwar, Puneet Kaur, A.K.M. Najmul Islam and Amandeep Dhir

Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use

Sebastian Molinillo, Aguilar-Illescas, Rocío, Anaya-Sánchez, Rafael and Liébana-Cabanillas, Francisco

The provenance of loyalty card data for urban and retail analytics

Tim Rains and Paul Longley

Show me your mobile and I will tell you who you are: Forecasting consumer compassion and altruism behaviour through smartphone type and usage

Amitabh Anand, Saeedeh Rezeaee Vessal, Kishore Rathi and Nisreen Ameen

Using structural topic modelling to predict users’ sentiment towards intelligent personal agents. An application for Amazon’s echo and Google Home

Sánchez-Franco, Manuel J., Arenas-Márquez, Francisco J. and Manuel Alonso-Dos-Santos

Effect of customer involvement on co-creation of services: A moderated mediation model

Millissa F.Y. Cheung and Wai Ming To

South African consumers' willingness to pay a premium for Karoo Lamb: The influence of subjective and objective knowledge, label information and demographics

Donoghue, Suné, Ina Wilken-Jonker, Francois E. Steffens and Johann Kirsten

Greater patience and monetary expenditure: How shopping with companions influences purchase decisions

Dan-Yang Gui, Shixiong Liu, Yu Dai, Ying Liu, Xiaoli Wang and Huiying Huang

Why do people purchase from food delivery apps? A consumer value perspective

Anushree Tandon, Puneet Kaur, Yogesh Bhatt, Mäntymäki, Matti and Amandeep Dhir

Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust

Sushant Kumar, Shalini Talwar, Satish Krishnan, Puneet Kaur and Amandeep Dhir

Online purchase intention in Chinese social commerce platforms: Being emotional or rational?

Umair Akram, Muhammad Junaid, Abaid Ullah Zafar, Zhiwen Li and Mingyue Fan

Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase

Mencarelli, Rémi, Rivière, Arnaud and Cindy Lombart

Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities

Florent Girardin, Bezençon, Valéry and Renaud Lunardo

The curious case of productivity orientation: The influence of advertising stimuli on affect and preference for subscription boxes

Irina T. Toteva, Richard J. Lutz and Eric H. Shaw

What drives diners' eco-friendly behaviour? The moderating role of planning routine

Shalini Talwar, Puneet Kaur, Rambalak Yadav, Anil Bilgihan and Amandeep Dhir

Channel-level resource allocation decision in multichannel retailing: A U.S. multichannel company application

Yasamin Salmani and Fariborz Y. Partovi

How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective

Hong Qin, Babajide Osatuyi and Lu Xu

Does sustainability really matter to consumers? Assessing the importance of online shop and apparel product attributes

Theresa Maria Rausch, Daniel Baier and Stefanie Wening

Shop-hop till you drop! The effect of the image gap on spillover patronage within retail agglomerations

Sheng Wei, Hong Huo, Ming Xu, Djavlonbek Kadirov and Kim-Shyan Fam

Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence

Feng Yang, Jing Tang, Jinqi Men and Xiabing Zheng

Determinants of customer brand loyalty in the retail industry: A comparison between national and private brands in South Korea

Syjung Hwang, Minyoung Lee, Eunil Park and Angel P. del Pobil

Building value with packaging: Development and validation of a measurement scale

Ana Dopico-Parada, López-Miguens, María Jesús and à lvarez-González, Paula

Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal

Sushant Kumar, Aarushi Jain and Jung-Kuei Hsieh

Adopting autonomous vehicles: The moderating effects of demographic variables

Jungkun Park, EunPyo Hong and Hoang TPM Le

Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness

Mengjia Gao and Lin Huang

Modeling behavioral intention to use travel reservation apps: A cross-cultural examination between US and China

Wasim Ahmad, Woo Gon Kim, Hyung-Min Choi and Junaid Ul Haq

What's inside matters: The impact of ingredient branding on consumers' purchasing behaviours in services

Ceyda Paydas Turan

Determinants of store patronage: The roles of political ideology, consumer and market characteristics

Fatima Madani, Satheesh Seenivasan and Junzhao Ma

Equifinal causes of sustainable clothing purchase behavior: An fsQCA analysis among generation Y

Cristopher Siegfried Kopplin and Rösch, Stella Franca

Ethics support through rapport: Elaborating the impact of service provider rapport on ethical behaviour intention of the tourists

Widya Paramita, Naila Zulfa, Rokhima Rostiani, Yulia A. Widyaningsih and Mahfud Sholihin

Conflict management capabilities in franchising

Rozenn Perrigot, López-Fernández, Begoña and Guy Basset

The abandonment behaviour of the branded app consumer: A study using interpretive structural modelling approach

Jalaluddin Mondal and Somnath Chakrabarti

The effects of ad heuristic and systematic cues on consumer brand awareness and purchase intention: Investigating the bias effect of heuristic information processing

Yingsi Tan, Shuang Geng, Sotaro Katsumata and Xiaojun Xiong

Horizontal mergers under uniform resource constraints

Pu-yan Nie, Chan Wang and Hong-xing Wen

The moderating impact of taste award on the interplay between perceived taste, perceived quality and brand trust

Konuk, Faruk Anıl

Consumer acceptance of irradiated food and information disclosure – A retail imperative

Clare D'Souza, Vanessa Apaolaza, Patrick Hartmann, Brouwer, Anne Renée and Ninh Nguyen

Jean-Charles Shalom Chebat, (1945–2019) z’’l: An intimate perspective into his life

Gélinas-Chebat, Claire, Daniel-Robert Chebat, Myriam-Ève Chebat and Chebat, Élise-Rachel

The young and the reckless: Social and physical warning messages reduce dangerous driving behavior in a simulator

Daniel-Robert Chebat, Lemarié, Linda, Batya Rotnemer, Tzviel Talbi and Michael Wagner

Tell me a story about yourself: The words of shopping experience and self-satisfaction

Luca Petruzzellis, Andrea Fronzetti Colladon, Marco Visentin and Jean-Charles Chebat

Experiencing atmospherics: The moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty

Iris Vilnai-Yavetz, Shaked Gilboa and Vince Mitchell

Appreciation vs. apology: When and why does face covering requirement increase revisit intention?

Anqi Luo, Tian Ye, Xunyue Xue and Anna S. Mattila

How close do we feel to virtual product to make a purchase decision? Impact of perceived proximity to virtual product and temporal purchase intention

Atieh Poushneh

Exploring the impact of chatbots on consumer sentiment and expectations in retail

Anh D. Tran, Jason I. Pallant and Lester W. Johnson

Beyond classical van Westendorp: Assessing price sensitivity for variants of algae-based meat substitutes

Ramona Weinrich and Birgit Gassler

Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation

Yi Jiang, Xueqin Wang and Kum Fai Yuen

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

Md. Uzir Hossain Uzir, Hussam Al Halbusi, Ramayah Thurasamy, Rodney Lim Thiam Hock, Musheer A. Aljaberi, Najmul Hasan and Mahmud Hamid

Exploring an in-store customer journey for customers shopping for outdoor apparel

Nic S. Terblanche and Martin Kidd

I don't want to be a rule enforcer during the COVID-19 pandemic: Frontline employees' plight

William Magnus Northington, Stephanie T. Gillison, Sharon E. Beatty and Shiri Vivek

The influences of cooperative climate, competitive climate and customer empowerment on service creativity

Tingko Lee, Chih-Hsing Sam Liu and Pei-Hsun Li

Predictors of consumers’ willingness to share personal information with fashion sales robots

Christina Soyoung Song and Youn-Kyung Kim

A purchase decision support model considering consumer personalization about aspirations and risk attitudes

Yongming Song, Guangxu Li, Tie Li and Yanhong Li

How do restaurant atmospherics influence restaurant authenticity? An integrative framework and empirical evidence

Shaymaa Al-Kilani and Kamel El Hedhli

Background music tempo effects on food evaluations and purchase intentions

Felipe Pantoja and Adilson Borges

The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion

Meng, Lu (Monroe), Shen Duan, Yijun Zhao, Kevin Lã¼, and Siyun Chen

Cute brand logo enhances favorable brand attitude: The moderating role of hope

Felix Septianto and Widya Paramita

AI-chatbots on the services frontline addressing the challenges and opportunities of agency

Terrence Chong, Ting Yu, Debbie Isobel Keeling and Ko de Ruyter

Authenticity, fit and product type: Testing a celebrity brand extension model cross-culturally

Osorio, María Lucila, Centeno-Velázquez, Edgar, López-Pérez, María Eugenia and Ernesto del Castillo

‘I'm like you, and I like what you like’ sustainable food purchase influenced by vloggers: A moderated serial-mediation model

Zhen Xu, Tahir Islam, Xiaobei Liang, Naeem Akhtar and Mohsin Shahzad

Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture

Tobias Otterbring, Roopali Bhatnagar, Peter Samuelsson and Sylvie Borau

Exploring the involvement-patronage link in the phygital retail experiences

Shanta Banik

The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction

Yu Zhang, Yafen Yuan, Jiafu Su and Yan Xiao

Mobile shopping intensity: Consumer demographics and motivations

Jianwei Hou and Kevin Elliott

Deciphering in-store-online switching in multi-channel retailing context: Role of affective commitment to purchase situation

Charles Jebarajakirthy, Manish Das, Dhara Shah and Amit Shankar

Standing up for or against: A text-mining study on the recommendation of mobile payment apps

Silas Formunyuy Verkijika and Brownhilder Ngek Neneh

The perception of discount sales promotions – A utilitarian and hedonic perspective

Teck Weng Jee

Taking advantage of the gluten-free opportunity: Assortment as the key driver for modern grocery retailers

Edoardo Fornari, Daniele Fornari, Sebastiano Grandi, Alessandro Iuffmann Ghezzi and Mario Menegatti

Purchasing veg private labels? A comparison between occasional and regular buyers

Elisa Martinelli and Francesca De Canio

It's not there, I love it! How relevance to objective needs of an unavailable item impacts emotions, store image, and behavior

Liliana Kowalczyk, Els Breugelmans and Katia Campo

Social media and sustainable purchasing attitude: Role of trust in social media and environmental effectiveness

Abaid Ullah Zafar, Jie Shen, Muhammad Ashfaq and Mohsin Shahzad