The distinctive agenda of service failure recovery in e-tailing: Criticality of logistical / non-logistical service failure typologies and e-tailing ethics

Vivek Roy, T. Sai Vijay and Abhishek Srivastava

Journal of Retailing and Consumer Services, 2022, vol. 64, issue C

Abstract: What is so different about executing service failure recovery in an online environment as in e-tailing?

Keywords: Service failure recovery; E-tailing; Recovery satisfaction; Justice; Ethics (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921004033

DOI: 10.1016/j.jretconser.2021.102837

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