Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 54, issue C, 2020

‘Touch it, swipe it, shake it’: Does the emergence of haptic touch in mobile retailing advertising improve its effectiveness?

Rory Francis Mulcahy and Aimee S. Riedel

Towards a framework for innovation in retailing through social media

Rui Torres de Oliveira, Marta Indulska, John Steen and Martie-Louise Verreynne

Can I surprise myself? A conceptual framework of surprise self-gifting among consumers

Aditya Gupta, Meike Eilert and James W. Gentry

Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey

Janice Rudkowski, Chelsea Heney, Hong Yu, Sean Sedlezky and Frances Gunn

“Curated subscription commerce: A theoretical conceptualizationâ€

Severin Friedrich Bischof, Tim M. Boettger and Thomas Rudolph

Navigating the ‘retail apocalypse’: A framework of consumer evaluations of the new retail landscape

Sabrina Helm, Soo Hyun Kim and Silvia Van Riper

An equity theory perspective of online group buying

Weng Marc Lim

Interacting with background music engages E-Customers more: The impact of interactive music on consumer perception and behavioral intention

Angel Hsing-Chi Hwang and Jeeyun Oh

Drivers of brand community engagement

Jitender Kumar and Vikas Kumar

An exploration of celebrity business ventures and their appeal to fans and non-fans

Weichen Teng, Yaohua Su, Tien-Tien Liao and Cang-Liang Wei

Comparing the temporal stability of behavioural expectation and behavioural intention in the prediction of consumers pro-environmental behaviour

Harryadin Mahardika, Dominic Thomas, Michael Thomas Ewing and Arnold Japutra

The influence of national culture and industry structure on grocery retail customer loyalty

Maheshan De Silva Kanakaratne, Jeffery Bray and Julie Robson

Examining customer engagement and brand intimacy in social media context

Tien Wang and Fu-Yu Lee

“I don't like wonky carrots†- an exploration of children's perceptions of suboptimal fruits and vegetables

Annesha Makhal, Maree Thyne, Kirsten Robertson and Miranda Mirosa

A product-centric data mining algorithm for targeted promotions

Raymond Moodley, Francisco Chiclana, Fabio Caraffini and Jenny Carter

When luxury brands meet China: The effect of localized celebrity endorsements in social media marketing

Shubin Yu and Yangjuan Hu

Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer

Muhammad Kashif Javed and Min Wu

Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis

Collins Opoku Antwi, Chong-jun Fan, Ihnatushchenko Nataliia, Michael Osei Aboagye, Hangyu Xu and John Coffie Azamela

Optimal image mix cues and their impacts on consumers’ purchase intention

Nizar Souiden, Nabil Amara and Walid Chaouali

Retail employee guardianship behaviour: A phenomenological investigation

Balkrushna Potdar, Tony Garry, Lisa McNeill, Juergen Gnoth, Rakesh Pandey, Mansi Mansi and John Guthrie

Brand hate and non-repurchase intention: A service context perspective in a cross-channel setting

Ilaria Curina, Barbara Francioni, Sabrina M. Hegner and Marco Cioppi

“How does customer perception of salespeople influence the relationship? A study in an emerging economyâ€

Luis Arditto, Jesús J. Cambra-Fierro, Fuentes-Blasco, María, Jaraba, Ana Olavarría and Vázquez-Carrasco, Rosario

I searched, I collected, I experienced: Exploring how mobile augmented reality makes the players go

Chia-Ying Li and Yu-Hui Fang

It takes two to interact – Service orientation, negative emotions and customer phubbing in retail service work

Markus Fellesson and Nicklas Salomonson

Development of a service blueprint for the online-to-offline integration in service

Do-Hyeon Ryu, Chiehyeon Lim and Kwang-Jae Kim

Front of pack symmetry influences visual attention

Sophie Lacoste-Badie, Arnaud Bigoin Gagnan and Olivier Droulers

YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise

Riadh Ladhari, Elodie Massa and Hamida Skandrani

Elaboration of marketing communication through visual media: An empirical analysis

Surej P. John and Rouxelle De'Villiers

The impact of affective and cognitive app experiences on loyalty towards retailers

Sebastian Molinillo, Navarro-García, Antonio, Anaya-Sánchez, Rafael and Arnold Japutra

Trust transfer from manufacturer to private label brand: The moderating role of grocery store format

Konuk, Faruk Anıl

The influence of sharing versus self-use on the preference for different types of promotional offers

Annie Pei-I Yu, Shih-Chieh Chuang, Yin-Hui Cheng and Yi-Chin Wu

The financial advice puzzle: The role of consumer heterogeneity in the advisor choice

Christopher Amaral and Ceren Kolsarici

What drives customers’ post-purchase price search intention in the context of online price matching guarantees

Hsin-Hui Lin, Timmy H. Tseng, Ching-Hsuan Yeh, Yi-Wen Liao and Yi-Shun Wang

E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise

Ronan de Kervenoael, Alexandre Schwob and Careen Chandra

How augmented reality affects advertising effectiveness: The mediating effects of curiosity and attention toward the ad

Shuai Yang, Jeffrey R. Carlson and Sixing Chen

Exploring the acceptance of instant shopping – An empirical analysis of the determinants of user intention

Ines Brusch and Nina Rappel

Does MSRP impact women differently? Exploring gender-based differences in the effectiveness of retailer-provided reference prices

Rajiv Vaidyanathan and Praveen Aggarwal

Understanding the influence of submission devices on online consumer reviews:A comparison between smartphones and PCs

Dong Hong Zhu, Zhong Zhun Deng and Ya Ping Chang

Business competitive analysis using promoted post detection on social media

Anuja Arora, Aman Srivastava and Shivam Bansal

Developing personas & use cases with user survey data: A study on the millennials’ media usage

Mingyu Lee, Jiyoung Kwahk, Sung H. Han, Dawoon Jeong, Kyudong Park, Seokmin Oh and Gunho Chae

The journey from customer participation in service failure to co-creation in service recovery

Ramin Bagherzadeh, Monika Rawal, Shuqin Wei and Jose Luis Saavedra Torres

The “timber box†effect for premium wines

Billy Sung, Robert Crawford, Min Teah, Michelle Stankovic and Ian Phau

Reducing information asymmetry in the auctioning of non-perishable experience goods: The case of online wine auctions

Ilke Onur, Johan Bruwer and Larry Lockshin

Contrasting user generated videos versus brand generated videos in ecommerce

Vaibhav S. Diwanji and Juliann Cortese

Modelling the effect of store flyers on supermarket sales: An application to olive oil demand

Boto-García, David and Antonio Alvarez

Effort justification for fun activities?: The effect of location-based mobile coupons using games

Hee Jin Kim and Hayeon Song

Schema-ing with color and temperature: The effects of color-temperature congruity and the role of non-temperature associations

Seth Ketron and Nancy Spears

Enrichment for retail businesses: How female entrepreneurs and masculine traits enhance business success

Moudrý, Dann Vít and Park Thaichon

Multichannel customer journeys and their determinants: Evidence from motor insurance

Tun-I Hu and Andrea Tracogna

How does consumers' Perception of Sports Stars' Personal Brand Promote Consumers’ brand love? A mediation model of global brand equity

Fei Zhou, Jian Mou, Qiulai Su and Yen Chun Jim Wu

Customer Participation in Virtual Communities for Local High Streets

Jan H. Betzing, Michael Kurtz and Becker, Jörg

How do destination social responsibility strategies affect tourists’ intention to visit? An attribution theory perspective

Lujun Su, Qi Gong and Yinghua Huang

Exploring the system of digitised retail design—flattening the ontology

Madsen, Signe Mørk and Ann Petermans

Retail entrepreneurs’ exit intentions: Influence and mediations of personality and job-related factors

Arto Lindblom, Taru Lindblom and Heidi Wechtler

Looking forward, looking back: The impact of goal progress and time urgency on consumer responses to mobile reward apps

Tae Hyun Baek and Sukki Yoon

Fundamental basket size patterns and their relation to retailer performance

James Martin, Magda Nenycz-Thiel, John Dawes, Arry Tanusondjaja, Justin Cohen, Bruce McColl and Giang Trinh

Can constructive deviance be empowered? A multi-level field study in Australian supermarkets

Willem Mertens and Jan Recker

The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers

John Paul Kosiba, Audrey Acheampong, Ogechi Adeola and Robert E. Hinson

Time is money: Field evidence for the effect of time of day and product name on product purchase

Jeremy Collinson, Frank Mathmann and Mathew Chylinski

Product customization: A profile of consumer demand

Jessica Pallant, Sean Sands and Ingo Karpen

Is showrooming really so terrible? start understanding showroomers

Viejo-Fernández, Nuria, Sanzo-Pérez, María José and Vázquez-Casielles, Rodolfo

UK mid-market department stores: Is fashion product assortment one key to regaining competitive advantage?

Shannon Donnelly, Liz Gee and Emmanuel Sirimal Silva

Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models

Justin Paul and Mark Rosenbaum

The power of beauty? The interactive effects of awe and online reviews on purchase intentions

Felix Septianto, Joya A. Kemper and Choi, Jinyoung (Jane)

The role of consumer participation readiness in automated parcel station usage intentions

Ching-Fu Chen, Christopher White and Yi-En Hsieh

Getting a no-reply is also a reply: An investigation of unreplied consumer attributions

George Alba and Luiz Antonio Slongo