Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 20, issue 6, 2013

In search of status through brands from Western and Asian origins: Examining the changing face of fashion clothing consumption in Chinese young adults pp. 505-515

Aron O'Cass and Vida Siahtiri

Segmentation of Malaysian shoppers by store choice behaviour in their purchase of fresh meat and fresh produce pp. 516-528

Norshamliza Chamhuri and Peter J. Batt

The effect of naturalness claims on perceptions of food product naturalness in the point of purchase pp. 529-537

Renaud Lunardo and Camille Saintives

Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers pp. 538-548

Elissar Toufaily, Nizar Souiden and Riadh Ladhari

The impact of basic human needs on the use of retailing self-service technologies: A study of self-determination theory pp. 549-559

Larry Sau Kei Leung and Margaret J. Matanda

Building loyalty with online financial services customers: Is there a gender difference? pp. 560-569

Riadh Ladhari and Leclerc, André

Cross-channel free-riding consumer behavior in a multichannel environment: An investigation of shopping motives, sociodemographics and product categories pp. 570-578

Sandrine Heitz-Spahn

Service quality dimensions and superior customer perceived value in retail banks: An empirical study on Mexican consumers pp. 579-586

Jorge Vera-Martínez and Andrea Trujillo

The impact of promotions on consumer choices and preferences in out-of-stock situations pp. 587-598

Jana Luisa Diels, Nicole Wiebach and Lutz Hildebrandt

The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty pp. 599-608

Simon, Françoise

Adolescent shopping behaviour: Different assimilation and individuation needs in France and the United States pp. 609-616

Gentina, Élodie and Jean-Louis Chandon

The influence of retailing-mix levers on private label market share: The case of the Italian FMCG market pp. 617-624

Edoardo Fornari, Daniele Fornari, Sebastiano Grandi and Mario Menegatti

An empirical examination of clustering and dispersion within Canadian shopping centers pp. 625-633

Andrew Eckert, Zhen He and Douglas West

The impact of mood on customer behavior: Staff mood and environmental factors pp. 634-641

Adrian Furnham and Rebecca Milner

Understanding perceived retail crowding: A critical review and research agenda pp. 642-649

Ritu Mehta

Volume 20, issue 5, 2013

The impact of salespeople's relational behaviors and organizational fairness on customer loyalty: An empirical study in B-to-B relationships pp. 429-438

Juliet F. Poujol, Siadou-martin, Béatrice, David Vidal and Ghislaine Pellat

Loyalty program structure and consumers' perceptions of status: Feeling special in a grocery store? pp. 439-444

Alessandro Arbore and Zachary Estes

A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty pp. 445-452

Audrain-Pontevia, Anne-Françoise, N’Goala, Gilles and Ingrid Poncin

Efficiency and effectiveness of small retailers: The role of customer and entrepreneurial orientation pp. 453-462

Kayhan Tajeddini, Ulf Elg and Myfanwy Trueman

The importance of importance: Its impact on decision-making in mall retail categories during an economic downturn pp. 463-470

Robin Pentecost and Lynda Andrews

Negative emotions, value and relationships: Differences between women and men pp. 471-478

Barry J. Babin, Mitch Griffin, Adilson Borges and James S. Boles

Store format choice and relationship quality in apparel retail: A study of young and early-middle aged shoppers in New Delhi region pp. 479-487

Gaurav Tripathi and Kartik Dave

Storytelling during retail sales encounters pp. 488-494

David A. Gilliam and Alex R. Zablah

Enablers and inhibitors of permission-based marketing: A case of mobile coupons pp. 495-503

Hyunjoo Im and Young Ha

Volume 20, issue 4, 2013

Do consumers still believe what is said in online product reviews? A persuasion knowledge approach pp. 373-381

Silke Bambauer-Sachse and Sabrina Mangold

Out-of-town shopping and its induced CO2-emissions pp. 382-388

Kenneth Carling, HÃ¥kansson, Johan and Tao Jia

Determinants of a lasting purchase: The case of the tattoo patron pp. 389-399

Jeremy J. Sierra, Ravi K. Jillapalli and Vishag A. Badrinarayanan

A model of consumer's retail atmosphere perceptions pp. 400-407

Steven W. Rayburn and Kevin E. Voss

Analysis of the moderating role of the gender variable in service recovery processes pp. 408-418

Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Ruiz-Benítez, Rocío and Vázquez-Carrasco, Rosario

Antecedents of adaptive selling among retail salespeople: A multilevel analysis pp. 419-428

Antonis C. Simintiras, Kemefasu Ifie, Alan Watkins and Konstatinos Georgakas

Volume 20, issue 3, 2013

The importance of retail brand equity and store accessibility for store loyalty in local competition pp. 251-262

Bernhard Swoboda, Bettina Berg, Hanna Schramm-Klein and Thomas Foscht

Western popular music consumption by highly involved Chinese music fans pp. 263-271

Antje Cockrill and Yang Liu

An investigation of consumers' self-control mechanisms when confronted with repeated purchase temptations: Evidence from online private sales pp. 272-281

Nawel Ayadi, Magali Giraud and Christine Gonzalez

The effect of item reduction on assortment satisfaction—A consideration of the category of red wine in a controlled retail setting pp. 282-291

Justin Beneke, Alice Cumming and Lindsey Jolly

Trust orientations in the organic food distribution channels: A comparative study of the Canadian and French markets pp. 292-301

Leila Hamzaoui-Essoussi, Lucie Sirieix and Mehdi Zahaf

Environmentally conscious consumption: The role of retailers and peers as external influences pp. 302-310

Yelena Tsarenko, Carla Ferraro, Sean Sands and Colin McLeod

Retail fairness: Exploring consumer perceptions of fairness towards retailers’ marketing tactics pp. 311-324

Bang Nguyen and Klaus, Philipp “Philâ€

Muy local: Differentiating Hispanic and Caucasian shoppers of locally produced foods in US grocery pp. 325-333

Jeffrey M. Campbell

Spatial dependencies and spatial drift in public transport seasonal ticket revenue data pp. 334-348

Müller, Sven, Pascal Wilhelm and Knut Haase

Wine choice and drivers of consumption explored in relation to generational cohorts and methodology pp. 349-357

Jasmine B. MacDonald, Anthony J. Saliba and Johan Bruwer

The influence of negative marketplace information on consumer attitudes toward a service establishment pp. 358-364

Ronn J. Smith, David C. Knuff, David E. Sprott and Eric R. Spangenberg

Sustainability drivers in food retail pp. 365-371

Danny Pimentel Claro, Laban Neto, Silvio Abrahão and Priscila Borin de Oliveira Claro

Volume 20, issue 2, 2013

Assessment of model uncertainty in destinations and travel forecasts of models of complex spatial shopping behaviour pp. 139-146

Soora Rasouli and Harry Timmermans

Proliferation of private labels in the groceries sector: The impact on category performance pp. 147-153

Rainer Olbrich and Gundula Grewe

Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts pp. 154-164

Holger Roschk, Müller, Jana and Katja Gelbrich

The effect of age on shopping orientation—choice orientation types of the ageing shoppers pp. 165-172

Anna-Maija Kohijoki and Heli Marjanen

Retail network spatial expansion: An application of the percolation theory to hard discounters pp. 173-181

Cliquet, Gérard and Pierre-Alain Guillo

Heterogeneity of deal proneness: Value-mining, price-mining, and encounters pp. 182-188

Kyoung-Nan Kwon and Yoo Jin Kwon

Generation Y vs. Baby Boomers: Shopping behavior, buyer involvement and implications for retailing pp. 189-199

Anders Parment

Slow fashion movement: Understanding consumer perceptions—An exploratory study pp. 200-206

Sanjukta Pookulangara and Arlesa Shephard

Tracing reputation risks in retailing and higher-education services pp. 207-217

Kati Suomi and Järvinen, Raija

National advertising, dual-channel coordination and firm performance pp. 218-224

Zhi Pei and Ruiliang Yan

Obsolescence risk in advanced technologies for retailing: A management perspective pp. 225-233

Eleonora Pantano, Gianpaolo Iazzolino and Giuseppe Migliano

Understanding consumers' in-store visual perception: The influence of package design features on visual attention pp. 234-239

Jesper Clement, Tore Kristensen and Grønhaug, Kjell

An exploratory investigation into how socioeconomic attributes influence coupons redeeming intentions pp. 240-247

Somjit Barat, Clinton Amos, Audhesh Paswan and Gary Holmes

Volume 20, issue 1, 2013

The link between customer satisfaction and price sensitivity: An investigation of retailing industry in Taiwan pp. 1-10

Wen-Shinn Low, Jeng-Da Lee and Soo-May Cheng

eCCIq: The quality of electronic customer-to-customer interaction pp. 11-19

Dominik Georgi and Moritz Mink

In-store demonstrations as a promotion tool pp. 20-25

Nordfält, Jens and Fredrik Lange

After the global financial crash: Individual factors differentiating young adult consumers’ trust in banks and financial institutions pp. 26-33

Soyeon Shim, Joyce Serido and Chuanyi Tang

Can a weak retailer benefit from manufacturer-dominant retailer alliance? pp. 34-42

Nawel Amrouche and Ruiliang Yan

Black Friday and Cyber Monday: Understanding consumer intentions on two major shopping days pp. 43-50

Esther Swilley and Ronald E. Goldsmith

Interpersonal service quality, self-service technology (SST) service quality, and retail patronage pp. 51-57

Hyun-Joo Lee and Kiseol Yang

A model of retail job characteristics, employee role ambiguity, external customer mind-set, and sales performance pp. 58-67

Mark C. Johlke and Rajesh Iyer

Luxury fashion consumption in China: Factors affecting attitude and purchase intent pp. 68-79

Bopeng Zhang and Jung-Hwan Kim

The value of private label brands to U.S. consumers: An objective and subjective assessment pp. 80-86

Peter J. Boyle and E. Scott Lathrop

Peer network position and shopping behavior among adolescents pp. 87-93

Elodie Gentina and Samuel K. Bonsu

Social comparison motivation of mothers’ with their adolescent daughters and its effects on the mother’s consumption behaviour pp. 94-101

Gentina, Élodie, Isabelle Decoopman and Ayalla Ruvio

Shaping e-retailer’s website personality: The importance of experiential marketing pp. 102-110

Saeed Shobeiri, Michel Laroche and Ebrahim Mazaheri

The impact of internet adoption upon the shopping behaviour of island residents pp. 111-119

Paul Freathy and Eric Calderwood

Key quality factors affecting users' perception of social networking websites pp. 120-129

Abida Ellahi and Rahat H. Bokhari

A cross-country study of consumer innovativeness and technological service innovation pp. 130-137

Yann Truong