Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 43, issue C, 2018

Proximity and time in convenience store patronage: Kaïros more than chronos pp. 1-9

Marie-Christine Gahinet and Cliquet, Gérard

Social media use by young Latin American consumers: An exploration pp. 10-19

Ainsworth Anthony Bailey, Carolyn M. Bonifield and Alejandro Arias

Stock market reaction to irregular supermarket chain behaviour: An investigation in the retail sectors of Ireland and the United Kingdom pp. 20-29

Shaen Corbet and Caroline McMullan

Corporate association as antecedents of consumer behaviors: The dynamics of trust within and between industries pp. 30-38

Hyo Sun Jung, Kyung Hwa Seo, Soo Bum Lee and Hye Hyun Yoon

Identifying superfluous survey items pp. 39-45

Kylie Brosnan, Grün, Bettina and Sara Dolnicar

The proactive employee on the floor of the store and the impact on customer satisfaction pp. 46-53

Söderlund, Magnus

Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages pp. 54-67

Mahmud Akhter Shareef, Abdullah Baabdullah, Shantanu Dutta, Vinod Kumar and Yogesh K. Dwivedi

Complaint as a persuasion attempt: Front line employees’ perceptions of complaint legitimacy pp. 68-76

Denis Khantimirov and Kiran Karande

The survival consequences of intellectual property for retail ventures pp. 77-84

Pankaj C. Patel and John A. Pearce

Inside-outside: Using eye-tracking to investigate search-choice processes in the retail environment pp. 85-93

Patricia T. Huddleston, Bridget K. Behe, Carl Driesener and S. Minahan

To what extent luxury retailing can be smart? pp. 94-100

Eleonora Pantano, Rosanna Passavanti, Constantinos-Vasilios Priporas and Saverino Verteramo

On the relationship between consumer-brand identification, brand community, and brand loyalty pp. 101-110

Pedro Simões Coelho, Paulo Rita and Santos, Zélia Raposo

Investigating the mediating effect of Uber's sexual harassment case on its brand: Does it matter? pp. 111-118

Denni Arli Griffith, Patrick van Esch and Makayla Trittenbach

Food shoppers’ share of wallet: A small city case in a changing competitive environment pp. 119-130

Muhammad Masood Azeem, Derek Baker, Renato A. Villano, Stuart Mounter and Garry Griffith

The role of identification in frontline employee decision-making pp. 131-138

Rita Di Mascio and Johra Fatima

Do ethnocentric consumers really buy local products? pp. 139-148

Yildiz, Hélène, Sandrine Heitz-Spahn and Lydie Belaud

Electronic word-of-mouth and the brand image: Exploring the moderating role of involvement through a consumer expectations lens pp. 149-156

Anup Krishnamurthy and S. Ramesh Kumar

Wearable technology: What explains continuance intention in smartwatches? pp. 157-169

Bruno Nascimento, Tiago Oliveira and Carlos Tam

Impact of the link between individuals and their region on the customer-regional brand relationship pp. 170-187

Florence Charton-Vachet and Cindy Lombart

Providing sustainability information in shopping situations contributes to sustainable decision making: An empirical study with choice-based conjoint analyses pp. 188-199

Stöckigt, Gerrit, Johannes Schiebener and Matthias Brand

Assessing the sales effectiveness of differently located endcaps in a supermarket pp. 200-208

Pei Jie Tan, Armando Corsi, Justin Cohen, Anne Sharp, Larry Lockshin, William Caruso and Svetlana Bogomolova

Resale pricing in franchised stores: A franchisor perspective pp. 209-217

Rozenn Perrigot and Guy Basset

Influence of thinking style and attribution on consumer response to online stockouts pp. 218-225

Ke Ma, Tong Chen and Chundong Zheng

Linking concepts of playfulness and well-being at work in retail sector pp. 226-233

Sari Alatalo, Eeva-Liisa Oikarinen, Arto Reiman, Teck Ming Tan, Eija-Liisa Heikka, Pia Hurmelinna-Laukkanen, Matti Muhos and Taina Vuorela

Brand engagement and search for brands on social media: Comparing Generations X and Y in Portugal pp. 234-241

Marisa Bento, Luisa M. Martinez and Luis F. Martinez

Who is the attached endorser? An examination of the attachment-endorsement spectrum pp. 242-250

Natalya Saldanha, Rajendra Mulye and Kaleel Rahman

Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies pp. 251-257

Carlo Amendola, Mario Calabrese, Francesco Caputo and Fabrizio, D’Ascenzo

Advertisements on Facebook: Identifying the persuasive elements in the development of positive attitudes in consumers pp. 258-268

Mahmud Akhter Shareef, Bhasker Mukerji, Mohammad Abdallah Ali Alryalat, Angela Wright and Yogesh K. Dwivedi

Exploring consumers’ skincare retail patronage pp. 269-277

Bo Dai and Lou E. Pelton

From “foodies†to “cherry-pickersâ€: A clustered-based segmentation of specialty food retail customers pp. 278-284

Cristina Calvo-Porral and Lévy-Mangin, Jean-Pierre

Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys pp. 285-295

Alice Audrezet and Parguel, Béatrice

It is not always about brand: Design-driven consumers and their self-expression pp. 296-303

Byun, Kyung-Ah (Kay), Robert Paul Jones and Barbara Ross Wooldridge

The role of store image, perceived quality, trust and perceived value in predicting consumers’ purchase intentions towards organic private label food pp. 304-310

Konuk, Faruk Anıl

Unveiling the features of successful eBay smartphone sellers pp. 311-324

Ana Teresa Silva, Moro, Sérgio, Paulo Rita and Paulo Cortez

Consumer-based approach to customer engagement – The case of luxury brands pp. 325-332

Catherine Prentice and Sandra Maria Correia Loureiro

Store satisfaction and store loyalty: The moderating role of store atmosphere pp. 333-341

Barbara Francioni, Elisabetta Savelli and Marco Cioppi

Technology at the dinner table: Ordering food online through mobile apps pp. 342-351

Anuj Pal Kapoor and Madhu Vij

Volume 41, issue C, 2018

Reversing the dependency-trust relationship in B2C services pp. 1-10

Johra Kayeser Fatima and Rita Di Mascio

Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage pp. 11-19

Imene Ben Yahia, Nasser Al-Neama and Laoucine Kerbache

Like throwing a piece of me away: How online and in-store grocery purchase channels affect consumers’ food waste pp. 20-30

Veronika Ilyuk

From gambling exposure to adaptation: Implications for casino sustainability pp. 31-36

Catherine Prentice and Zhonglu Zeng

The internet dilemma: An exploratory study of luxury firms’ usage of internet-based technologies pp. 37-47

Jeff Baker, Nick Ashill, Noha Amer and Ekram Diab

Customer engagement and online reviews pp. 48-59

Rakhi Thakur

Green purchasing behaviour: A conceptual framework and empirical investigation of Indian consumers pp. 60-69

Deepak Jaiswal and Rishi Kant

Curiosity motivated vacation destination choice in a reward and variety-seeking perspective pp. 70-78

Rita Martenson

A segmentation study of cinema consumers based on values and lifestyle pp. 79-89

Díaz, Asunción, Gómez, Mar, Arturo Molina and Jesús Santos

Consumer preference for national vs. private brands: The influence of brand engagement and self-concept threat pp. 90-100

Richie L. Liu, David E. Sprott, Eric R. Spangenberg, Sandor Czellar and Kevin E. Voss

Examining the role of consumer hope in explaining the impact of perceived brand value on customer–brand relationship outcomes in an online retailing environment pp. 101-111

Syed Muhammad Fazal-e-Hasan, Hormoz Ahmadi, Gary Mortimer, Martin Grimmer and Louise Kelly

The relationship between individual-level culture and consumer decision-making styles through consumer involvement pp. 112-120

Jeffrey Ian Isaacson, Yolanda Jordaan and Gené van Heerden,

Who seeks a surprise box? Predictors of consumers’ use of fashion and beauty subscription-based online services (SOS) pp. 121-130

Hongjoo Woo and Bharath Ramkumar

Fashion brands on retail websites: Customer performance expectancy and e-word-of-mouth pp. 131-141

Sandra M.C. Loureiro, Luisa Cavallero and Francisco Javier Miranda

Customer segmentation with purchase channels and media touchpoints using single source panel data pp. 142-152

Satoshi Nakano and Fumiyo N. Kondo

Investigating discounting of discounts in an online context: The mediating effect of discount credibility and moderating effect of online daily deal promotions pp. 153-160

Jeffrey R. Carlson and Monika Kukar-Kinney

The determinants of conversion rates in SME e-commerce websites pp. 161-168

Davide Di Fatta, Dean Patton and Giampaolo Viglia

Augmented reality in retail: A trade-off between user's control of access to personal information and augmentation quality pp. 169-176

Atieh Poushneh

Impact of culture, behavior and gender on green purchase intention pp. 177-189

Naman Sreen, Shankar Purbey and Pradip Sadarangani

Online purchase return policy leniency and purchase decision: Mediating role of consumer trust pp. 190-200

Pejvak Oghazi, Stefan Karlsson, Hellström, Daniel and Klas Hjort

Are consumers willing to go the extra mile for fair trade products made in a developing country? A comparison with made in USA products at different prices pp. 201-210

Md Sanuwar Rashid and Sang-Eun Byun

Portfolios: Patterns in brand penetration, market share, and hero product variants pp. 211-217

Arry Tanusondjaja, Magda Nenycz-Thiel, John Dawes and Rachel Kennedy

Marketer requests for positive post-purchase satisfaction evaluations: Consumer depth interview findings pp. 218-226

Michael A. Jones and Valerie A. Taylor

Franchising in the healthcare sector: The case of Child and Family Wellness clinics in Kenya pp. 227-238

Rozenn Perrigot

The role of brand reputation in organic food consumption: A behavioral reasoning perspective pp. 239-247

Jessica Ryan and Riza Casidy

She loves the way you lie: Size-related self-concept and gender in vanity sizing pp. 248-255

Seth Ketron and Miranda Williams

Retailers’ communication on ugly fruits and vegetables: What are consumers’ perceptions? pp. 256-271

Didier Louis and Cindy Lombart

Customer reviews are not always informative: The impact of effortful versus heuristic processing pp. 272-280

Laura A. Book, Sarah Tanford and Wen Chang

Impact of flow on mobile shopping intention pp. 281-287

Yi-Mu Chen, Tsuen-Ho Hsu and Yu-Jou Lu

Incentivized reviews: Promising the moon for a few stars pp. 288-295

Maria Petrescu, O’Leary, Kathleen, Deborah Goldring and Selima Ben Mrad

Streaming apps: What consumers value pp. 296-304

Adesegun Oyedele and Penny M. Simpson

Dieting, priming, food meanings and (un)healthy choices: When shoppers fall for pleasure pp. 305-311

Harri T. Luomala, Hellén, Katarina and Maijastiina Jokitalo