Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 57, issue C, 2020

‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory

Christian Brand, Tim Schwanen and Jillian Anable

Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements

Wenting Feng, Rungting Tu and Peishan Hsieh

National versus private brand: A regulatory focus perspective

Trang P. Tran, Guzmán, Francisco, Audhesh K. Paswan and Charles Blankson

The terror of death and consumers’ sustainability attitudes

Anni Rahimah, Shadab Khalil, Huu Phuc Dang and Julian Ming-Sung Cheng

Shopping intention at AI-powered automated retail stores (AIPARS)

Rajasshrie Pillai, Brijesh Sivathanu and Yogesh K. Dwivedi

(Dynamic) willingness to pay and e-commerce: Insights from sparkling wine sector in Russia

Svetlana Fedoseeva

Why do people buy organic food? The moderating role of environmental concerns and trust

Anushree Tandon, Amandeep Dhir, Puneet Kaur, Shiksha Kushwah and Jari Salo

What shapes adolescents’ attitudes toward luxury brands? The role of self-worth, self-construal, gender and national culture

Aysen Bakir, Elodie Gentina and Luciana de Araújo Gil

The phenomenon of purchasing second-hand products by the BOP consumers

Srabanti Mukherjee, Biplab Datta and Justin Paul

Creating an effective self-managed service climate for frontline service employees

Patrick van Esch, Denni Arli and Mahnaz Haji Gheshlaghi

Observation of other's preferential treatment as a constructive catalyst for improved repatronize intentions

Woojung Chang, Ji Hee Song and Sungho Lee

Why visit theme parks? A leisure constraints and perceived authenticity perspective

Wee-Kheng Tan and Shih-Yin Huang

The conditional enjoyment-enhancing effect of shipping box aesthetics

Benedikt Schnurr and Martin Wetzels

Condoms and bananas: Shock advertising explained through congruence theory

Michael S.W. Lee, Felix Septianto, Catherine Frethey-Bentham and Esther Gao

Sensory overload in a shopping environment: Not every sensory modality leads to too much stimulation

Doucé, Lieve and Carmen Adams

Equilibrium in supply chain network with competition and service level between channels considering consumers' channel preferences

Guangming Zhang, Gengxin Dai, Hao Sun, Guitao Zhang and Zhilin Yang

Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail

Tyrväinen, Olli, Heikki Karjaluoto and Saarijärvi, Hannu

Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption

Janne Hepola, Leppäniemi, Matti and Heikki Karjaluoto

A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain

Rodríguez, Pablo Gutiérrez, Ricardo Villarreal, Valiño, Pedro Cuesta and Shelley Blozis

An evolutionary game theoretic model for analyzing retailers’ behavior when introducing economy and premium private labels

Parisa Assarzadegan, Seyed Reza Hejazi and Gholam Ali Raissi

Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences

Fernando Rey Castillo-Villar and Ana Josefina Villasante-Arellano

Managing customer reactions to brand deletion in B2B and B2C contexts

Purvi Shah

Analysis of the adoption of customer facing InStore technologies in retail SMEs

Lorente-Martínez, Javier, Navío-Marco, Julio and Beatriz Rodrigo-Moya

The impact of personal, market- and product-relevant factors on patronage behaviour in the automobile tyre replacement market

Fuseina Mahama-Musah, Lieselot Vanhaverbeke and Arnaud Gillet

Exploring the resources associated with consumer vulnerability: Designing nuanced retail hardship programs

Charmaine Glavas, Kate Letheren, Rebekah Russell-Bennett, Ryan McAndrew and Rowan E. Bedggood

How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews

Yan Zhao, Lingling Wen, Xiangnan Feng, Ran Li and Xiaolin Lin

Price image and the sugrophobia effect on luxury retail purchase intention

Jun-Hwa Cheah, David Waller, Park Thaichon, Hiram Ting and Xin-Jean Lim

Investigating pharmaceutical logistics service quality with refined Kano's model

Mu-Chen Chen, Chia-Lin Hsu and Li-Hung Lee

The small, inventory free retail format: The impact on consumer-based brand equity and purchase behavior

Kelcie Slaton, Danielle Testa, Sonia Bakhshian and Ann Marie Fiore

Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach

Samuli Laato, A.K.M. Najmul Islam, Ali Farooq and Amandeep Dhir

Mall experiences are not universal: The moderating roles of national culture and mall industry age

Shaked Gilboa, Iris Vilnai-Yavetz, Vince Mitchell, Adilson Borges, Kwabena Frimpong and Nourdine Belhsen

The evolving role of hit and niche products in brick-and-mortar retail category assortment planning: A large-scale empirical investigation of U.S. consumer packaged goods

Jake D. Hoskins

Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis

Shalini Talwar, Amandeep Dhir, Dilraj Singh, Gurnam Singh Virk and Jari Salo

Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands

Sandra Maria Correia Loureiro, Jiménez-Barreto, Jano and Jaime Romero

Mobile payment and online to offline retail business models

Shu-Hsien Liao and Ling-Ling Yang

Employee norm-violations in the service encounter during the corona pandemic and their impact on customer satisfaction

Söderlund, Magnus

Persuasive location-based messaging to increase store visits: An exploratory study of fashion shoppers

Selmar Meents, Tibert Verhagen, Jani Merikivi and Jesse Weltevreden

Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider

Gordy Pleyers and Ingrid Poncin

Timed intervention in COVID-19 and panic buying

Catherine Prentice, Jinyan Chen and Bela Stantic

The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?

Luke Williams, Alexander Buoye, Timothy L. Keiningham and Lerzan Aksoy

A neurophysiological exploration of the dynamic nature of emotions during the customer experience

Nanouk Verhulst, Iris Vermeir, Hendrik Slabbinck, Larivière, Bart, Maurizio Mauri and Vincenzo Russo

Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research

Aikaterini Manthiou, Ellie Hickman and Phil Klaus

Customer experience and commitment in retailing: Does customer age matter?

Imran Khan, Linda D. Hollebeek, Mobin Fatma, Jamid Ul Islam and Iivi Riivits-Arkonsuo

Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences

Mark S. Rosenbaum, Karen L. Edwards, Binayak Malla, Jyoti Regmi Adhikary and Ramírez, Germán Contreras

Patient experience in the digital age: An investigation into the effect of generational cohorts

Alkire (née Nasr), Linda, Genevieve E. O'Connor, Susan Myrden and Köcher, Sören

The end of the world as we know it? The influence of online channels on the luxury customer experience

Klaus, Philipp ‘Phil’

Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap

Sang-Lin Han and Kihyung Kim

The moderating effect of need for belonging and communal-brand connection on counterfeit purchasing

Matthew A. Hawkins

Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores

Kauppinen-Räisänen, Hannele, Mühlbacher, Hans and Marika Taishoff

The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service

Dongyoup Kim, Hyowon Hyun and Jungkun Park

Online luxury goods with price discount or onsite luxury goods with luxury services: Role of situation-specific thinking styles and socio-demographics

Sann Ryu

The consequences of customer-oriented constructive deviance in luxury-hotel restaurants

Taeshik Gong, Chen-Ya Wang and Kangcheol Lee

Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations

Wided Batat