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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 15, issue 6, 2008

Which retailers adopt a loyalty program? An empirical study pp. 429-442 Downloads
Jorna Leenheer and Tammo H.A. Bijmolt
The retail sector in the Nordic countries: A description of the differences, similarities, and uniqueness in the global market pp. 443-451 Downloads
à gúst Einarsson
Linking multi-channel customer behavior with shopping motives: An empirical investigation of a German retailer pp. 452-468 Downloads
Schrö der, Hendrik and Silvia Zaharia
Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender pp. 469-479 Downloads
William K. Darley, Denise J. Luethge and Ashish Thatte
Cross-selling: The power of embodied interactions pp. 480-490 Downloads
Värlander, Sara and Ali Yakhlef
Shopping values of clothing retailers perceived by consumers of different social classes pp. 491-499 Downloads
Sangwoo Seo and Yuri Lee
Evaluation of technical efficiency among entrant and incumbent firms in the Spanish retailing sector: The effects of deregulation from a regional perspective pp. 500-508 Downloads
Justo de Jorge Moreno
Predictors of relationship quality for luxury restaurants pp. 509-515 Downloads
Meng, Juan (Gloria) and Kevin M. Elliott
The influence of a retailer's corporate social responsibility program on re-conceptualizing store image pp. 516-526 Downloads
Shruti Gupta and Julie Pirsch

Volume 15, issue 5, 2008

Exploring asymmetric effects in the formation of retail price satisfaction pp. 335-347 Downloads
Stephan Zielke
Key influencers and inhibitors on adoption of the Internet for banking pp. 348-357 Downloads
Mark Durkin, Deirdre Jennings, Gwyneth Mulholland and Stephen Worthington
Consumer shopping value, satisfaction and loyalty in discount retailing pp. 358-363 Downloads
Jason M. Carpenter
Assessing the relationship between loyalty program attributes, store satisfaction and store loyalty pp. 364-374 Downloads
Kerrie Bridson, Jody Evans and Melissa Hickman
The CRM process in retail and service sector firms in Japan: Loyalty development and financial return pp. 375-385 Downloads
Chieko Minami and John Dawson
On the impact of loyalty cards on store loyalty: Does the customers’ satisfaction with the reward scheme matter? pp. 386-398 Downloads
Nathalie Demoulin and Pietro Zidda
Shopping trip value: Do stores and products matter? pp. 399-409 Downloads
Vien Chau Stephanie Diep and Jillian C. Sweeney
Shopping enjoyment and store shopping modes: The moderating influence of chronic time pressure pp. 410-419 Downloads
Hye-Young Kim and Youn-Kyung Kim
Do extrinsic cues affect purchase risk at international e-tailers: The mediating effect of perceived e-tailer service quality pp. 420-428 Downloads
Julian Ming-Sung Cheng, Edward Shih-Tse Wang, Julia Ying-Chao Lin, Lily S.L. Chen and Wen Hsien Huang

Volume 15, issue 4, 2008

Effects of design factors on store image and expectation of merchandise quality in web-based stores pp. 237-249 Downloads
Jungmi Oh, Susan S. Fiorito, Hira Cho and Charles F. Hofacker
Distribution strategies for volume and premium brands in highly competitive consumer markets pp. 250-265 Downloads
Anders Parment
Consumer perceptions of Internet banking in Finland: The moderating role of familiarity pp. 266-276 Downloads
Mäenpää, Katariina, Sudhir H. Kale, Hannu Kuusela and Nina Mesiranta
The influence of nostalgic memories on consumer exploratory tendencies: Echoes from scents past pp. 277-287 Downloads
Ulrich R. Orth and Aurelie Bourrain
Retail-led regeneration and store-switching behaviour pp. 288-295 Downloads
Steven Cummins, Anne Findlay, Mark Petticrew and Leigh Sparks
Technical efficiency of French retailers pp. 296-305 Downloads
Rozenn Perrigot and Carlos Barros
Effects of retailer post-purchase guarantee policies on consumer perceptions with the moderating influence of financial risk and product complexity pp. 306-314 Downloads
d’Astous, Alain and Guèvremont, Amélie
Which factory outlet centre? The UK consumer's selection criteria pp. 315-323 Downloads
Georgina Whyatt
Experience-based aspects of shopping attitudes: The roles of norms and loyalty pp. 324-333 Downloads
Tracy Meyer

Volume 15, issue 3, 2008

The evolving concept of retail attractiveness: What makes retail agglomerations attractive when customers shop at them? pp. 127-143 Downloads
Christoph Teller and Thomas Reutterer
Expert quality evaluation and price of store vs. manufacturer brands: An analysis of the Spanish mass market pp. 144-155 Downloads
Méndez, José Luis, Oubiña, Javier and Natalia Rubio
Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships pp. 156-162 Downloads
Guillaume Bodet
Internet strategies and performance of Dutch retailers pp. 163-178 Downloads
Jesse W.J. Weltevreden and Ron Boschma
The effects of brand credibility on customer loyalty pp. 179-193 Downloads
Jill Sweeney and Joffre Swait
Consumer learning and its impact on store format selection pp. 194-210 Downloads
Walter van Waterschoot, Piyush Kumar Sinha, Patrick Van Kenhove and Kristof De Wulf
Evaluating consumer response to EDLPs pp. 211-223 Downloads
Ainsworth Anthony Bailey
An international empirical analysis of the performance of manufacturers and retailers pp. 224-236 Downloads
Marcel Corstjens and Richard Steele

Volume 15, issue 2, 2008

International value chain processes by retailers and wholesalers — A general approach pp. 63-77 Downloads
Bernhard Swoboda, Thomas Foscht and Cliquet, Gérard
Categorizing patterns and processes in retail grocery internationalisation pp. 78-92 Downloads
Steve Burt, Keri Davies, John Dawson and Leigh Sparks
The use of buying committees by Chinese retailers: The effects of environment and strategy upon structure pp. 93-103 Downloads
Brenda Sternquist, Rodney C. Runyan and Zhengyi Chen
Coordinating the international retailing firm: Exploratory models and evaluations of structural, systemic, and cultural options pp. 104-117 Downloads
Bernhard Swoboda and Michael Anderer
The internationalisation of voluntary groups: An exploratory analysis of selected value chain aspects pp. 118-126 Downloads
Daniele Pederzoli

Volume 15, issue 1, 2008

An analysis of suppliers’ roles in category management collaboration pp. 1-8 Downloads
Arto Lindblom and Rami Olkkonen
Acquiring and retaining customers in UK banks: An exploratory study pp. 9-21 Downloads
Jillian Dawes Farquhar and Tracy Panther
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise pp. 22-31 Downloads
Michel Rod, Nicholas J. Ashill and Janet Carruthers
A model of the antecedents of multiple channel usage pp. 32-41 Downloads
Filipe Coelho and Chris Easingwood
The penetration of retailer brands and the impact on consumer prices—A study based on household expenditures for 35 grocery categories pp. 42-51 Downloads
Johan Anselmsson, Ulf Johansson, Marañon, Antonio and Niklas Persson
The use of loyalty-cards databases: Differences in regular price and discount sensitivity in the brand choice decision between card and non-card holders pp. 52-62 Downloads
Cortiñas, Mónica, Margarita Elorz and Múgica, José Miguel
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