Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 22, issue C, 2015

Segmenting consumer decision-making styles (CDMS) toward marketing practice: A partial least squares (PLS) path modeling approach pp. 1-15

Sajad Rezaei

Explain the intention to use smartphones for mobile shopping pp. 16-23

Sinda Agrebi and Jallais, Joël

Why we buy? Modeling consumer selection of referents pp. 24-36

Theodore Tarnanidis, Nana Owusu-Frimpong, Sonny Nwankwo and Maktoba Omar

Assessing the moderating effect of gender differences and individualism-collectivism at individual-level on the adoption of mobile commerce technology: TAM3 perspective pp. 37-52

Khaled M.S. Faqih and Mohammed-Issa Riad Mousa Jaradat

Reactions of the jilted consumer pp. 53-60

Melinda A. McLelland and Jamye Foster

An empirical analysis of tenant location patterns near department stores in planned regional shopping centers pp. 61-70

Andrew Eckert, Zhen He and Douglas West

Pre- and post-purchase stage in impulse buying: The role of mood and satisfaction pp. 71-76

Leyla Ozer and Beyza Gultekin

Managing heritage brands: A study of the sacralization of heritage stores in the luxury industry pp. 77-84

Delphine Dion and Borraz, Stéphane

An Indian customer surrounding 7P׳s of service marketing pp. 85-95

Gyaneshwar Singh Kushwaha and Shiv Ratan Agrawal

“It was not that long!â€: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception pp. 96-106

Adilson Borges, Herter, Márcia Maurer and Jean-Charles Chebat

Customer value and customer loyalty: Is competition a missing link? pp. 107-116

Shu-Ching Chen

Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility pp. 117-127

Silke Bambauer-Sachse and Landisoa Rabeson

The impact of customer awareness of manufacturer name disclosure on retail brand attitudes and loyalty in Korea pp. 128-137

Young Sang Cho, Hye-Su Rha and Steve Burt

The differential success of movie trailers pp. 138-144

Suckfüll, Monika and Kristin Moellering

Does urge to buy impulsively differ from impulsive buying behaviour? Assessing the impact of situational factors pp. 145-157

Anant Jyoti Badgaiyan and Anshul Verma

Validating Bluetooth logging as metric for shopper behaviour studies pp. 158-163

Peilin Phua, Bill Page and Svetlana Bogomolova

A confirmatory factor analysis of consumer styles inventory: Evidence from Greece pp. 164-177

Theodore Tarnanidis, Nana Owusu-Frimpong, Sonny Nwankwo and Maktoba Omar

Consumer reaction to service rebranding pp. 178-186

Collange, Véronique

Decisive visual saliency and consumers׳ in-store decisions pp. 187-194

Jesper Clement, Jesper Aastrup and Signe Charlotte Forsberg

Retail atmospherics: The impact of a brand dictated theme pp. 195-205

Jamye Foster and Melinda A. McLelland

Using a hedonic price model to test prospect theory assertions: The asymmetrical and nonlinear effect of reliability on used car prices pp. 206-212

Marc Prieto, Barbara Caemmerer and George Baltas

Creating customer repurchase intention in Internet retailing: The effects of multiple service events and product type pp. 213-222

Yun Kyung Cho

Tourism stakeholders attitudes toward sustainable development: A case in the Arctic pp. 225-230

Joseph S. Chen

A theoretical model of the impact of a bundle of determinants on tourists’ visiting and shopping intentions: A case of mainland Chinese tourists pp. 231-243

Ada Lo and Hailin Qu

Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet pp. 244-249

Zheng Xiang, Vincent P. Magnini and Daniel R. Fesenmaier

Corporate social and environmental responsibility in services: Will consumers pay for it? pp. 250-260

H.G. Parsa, Kenneth R. Lord, Sanjay Putrevu and Jeff Kreeger

From sustainability to customer loyalty: A case of full service hotels’ guests pp. 261-265

Rachel J.C. Chen

Volume 21, issue 6, 2014

A consumer typology based on e-service quality and e-satisfaction pp. 889-896

Bressolles, Grégory, Durrieu, François and Sylvain Senecal

Turning dissatisfied into satisfied customers: How referral reward programs affect the referrer׳s attitude and loyalty toward the recommended service provider pp. 897-904

Madlen Kuester and Martin Benkenstein

Conventionalists, Connectors, Technoisseurs and Mobilarti: Differential profiles of mobile marketing segments based on phone features and postmodern characteristics of consumers pp. 905-916

A. Goneos-Malka, A. Strasheim and A.F. Grobler

Review of emotions research in marketing, 2002–2013 pp. 917-923

Sanjaya S. Gaur, Halimin Herjanto and Marian Makkar

Psychological and economic considerations of rewards programs pp. 924-932

Dheeraj Sharma and Varsha Verma

Enhancing competitive advantages: The contribution of mediator and moderator on stickiness in the LINE pp. 933-941

Wen-Yu Tsao

Online loyalty and its interaction with switching barriers pp. 942-949

Dilip Mutum, Ezlika Mohd Ghazali, Bang Nguyen and David Arnott

An empirical analysis of the factors raising the interest in new shopping destinations pp. 950-957

Toshiyuki Yamamoto, Cheng Li and Takayuki Morikawa

Exploiting consumer–employee–retailer interactions in technology-enriched retail environments through a relational lens pp. 958-965

Eleonora Pantano and Piero Migliarese

Profiling the flyer-prone consumer pp. 966-975

Gázquez-Abad, Juan Carlos, Martínez-López, Francisco J. and Vanesa Barrales-Molina

Retailers׳ expansion mode choice in foreign markets: Antecedents for expansion mode choice in the light of internationalization theories pp. 976-991

Karine Picot-Coupey, Steve L. Burt and Cliquet, Gérard

The role of complementarity and partner brand price level in new product introduction strategy using bundle offers: A study on the quality perception of bundle components pp. 992-1000

Kapil Khandeparkar

Mobile marketing: A literature review on its value for consumers and retailers pp. 1001-1012

Ström, Roger, Martin Vendel and John Bredican

Influence of congruity in store-attribute dimensions and self-image on purchase intentions in online stores of multichannel retailers pp. 1013-1020

Vishag Badrinarayanan, Enrique P. Becerra and Sreedhar Madhavaram

Influence of retailers’ commitment to sustainable development on store image, consumer loyalty and consumer boycotts: Proposal for a model using the theory of planned behavior pp. 1021-1027

Laure Lavorata

Social interaction, convenience and customer satisfaction: The mediating effect of customer experience pp. 1028-1037

Mala Srivastava and Dimple Kaul

Should retailers harmonize marketing variables across their distribution channels? An investigation of cross-channel effects in multi-channel retailing pp. 1038-1046

Sebastian van Baal

The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns pp. 1047-1058

Paramaporn Thaichon, Antonio Lobo, Catherine Prentice and Thu Nguyen Quach

How second-generation consumers choose where to shop: A cross-cultural semiotic analysis pp. 1059-1067

Virginie Silhouette-Dercourt, Christel de Lassus and Denis Darpy

E-lifestyles of Indian online shoppers: A scale validation pp. 1068-1074

Shweta Pandey and Deepak Chawla

Volume 21, issue 5, 2014

Delineating retail conurbations: A rules-based algorithmic approach pp. 667-675

Matthew D. Pratt, Jim A. Wright, Samantha Cockings and Iain Sterland

Vision (im)possible? The effects of in-store signage on customers’ visual attention pp. 676-684

Tobias Otterbring, Wästlund, Erik, Anders Gustafsson and Poja Shams

The store-as-a-brand strategy: The effect of store environment on customer responses pp. 685-695

Archana Kumar and Youn-Kyung Kim

Pricing practices: A critical review of their effects on consumer perceptions and behaviour pp. 696-707

Gorkan Ahmetoglu, Adrian Furnham and Patrick Fagan

e-banking culture: A comparison of EU 27 countries and Portuguese case in the EU 27 retail banking context pp. 708-716

Jaime R.S. Fonseca

Development of a service continance model with IT service antecedents pp. 717-724

Kwabena G. Boakye, Thomas McGinnis, Victor R. Prybutok and Audhesh K. Paswan

Generalizations regarding the growth and decline of manufacturer and store brands pp. 725-734

Jenni Romaniuk, John Dawes and Magda Nenycz-Thiel

Consumer values, motivation and purchase intention for luxury goods pp. 735-744

Sonny Nwankwo, Nicolas Hamelin and Meryem Khaled

Antecedents of brand citizenship behavior in retailing pp. 745-752

Matthew S. Porricelli, Yuliya Yurova, Russell Abratt and Michael Bendixen

Retailing to the “grey poundâ€: Understanding the food shopping habits and preferences of consumers over 50 in Scotland pp. 753-763

Maktoba Omar, Nathalia C. Tjandra and John Ensor

That׳s different! How consumers respond to retail website change pp. 764-772

Jeremy Ainsworth and Paul W. Ballantine

Influence of hedonic and utilitarian motivations on retailer loyalty and purchase intention: a facebook perspective pp. 773-779

Kelley C. Anderson, Dee K. Knight, Sanjukta Pookulangara and Bharath Josiam

With or without you: The positive and negative influence of retail companions pp. 780-787

Phillip M. Hart and Rick Dale

The role of customer gratitude in making relationship marketing investments successful pp. 788-796

Syed Fazal e Hasan, Ian Lings, Larry Neale and Gary Mortimer

Child socialization practices: Implications for retailers in emerging markets pp. 797-803

Rituparna Basu and Neena Sondhi

Does shelf-labeling of organic foods increase sales? Results from a natural experiment pp. 804-811

Sven-Olov Daunfeldt and Niklas Rudholm

Sign of the times: Testing consumer response to local food signage within a casual dining restaurant pp. 812-823

Jeffrey M. Campbell and Robin B. DiPietro

Collaboration on technological innovation in Danish fashion chains: A network perspective pp. 827-835

Torben Tambo

Perceived usefulness of innovative technology in retailing: Consumers׳ and retailers׳ point of view pp. 836-843

Sanda Renko and Mirna Druzijanic

Frontline employees׳ attitudes towards self-service technologies: Threats or opportunity for job performance? pp. 844-850

Loredana Di Pietro, Eleonora Pantano and Francesca Di Virgilio

The impact of “e-atmospherics†on physical stores pp. 851-859

Ingrid Poncin and Mohamed Slim Ben Mimoun

Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems pp. 860-868

Haluk Demirkan and Jim Spohrer

Technology acceptance modeling of augmented reality at the point of sale: Can surveys be replaced by an analysis of online reviews? pp. 869-876

Alexandra Rese, Stefanie Schreiber and Daniel Baier

Virtual test-driving: The impact of simulated products on purchase intention pp. 877-887

Savvas Papagiannidis, Eric See-To and Michael Bourlakis

Volume 21, issue 4, 2014

Information and its impact on consumers׳ reactions to restrictive return policies pp. 415-423

Kenneth D. Bahn and Eric Boyd

Deviant behavior in retail, when sales associates “Go Bad†! Examining the relationship between the work–family interface, job stress, and salesperson deviance pp. 424-431

Krist Swimberghe, Robert Paul Jones and Mahmoud Darrat

How consumers as aesthetic subjects co-create the aesthetic experience of the retail environment pp. 432-437

Krittinee Nuttavuthisit

Interformat competition in the grocery retailing pp. 438-448

Maria Grazia Cardinali and Silvia Bellini

The mediating influence of trust in the adoption of the mobile wallet pp. 449-459

Norman Shaw

The role of social network websites in the consumer–brand relationship pp. 460-467

Hyejune Park and Youn-Kyung Kim

Conceptualizing the brand in social media community: The five sources model pp. 468-481

Robert Davis, Inna Piven and Michael Breazeale

Should new online stores invest in social presence elements? The effect of social presence on initial trust formation pp. 482-491

Andrzej Ogonowski, Andrew Montandon, Elsamari Botha and Mignon Reyneke

Premium generic brand (PGB) choice vis-Ã -vis generic and national brands: A scenario comparison for self-use, family consumption and gift giving in a food versus non-food and cross-cultural context pp. 492-501

Chris Baumann and Hamin Hamin

“Switching is easy†—Service firm communications to encourage customer switching pp. 502-509

Pick, Doreén

Feed them facts: Value perceptions and consumer use of sustainability-related product information pp. 510-519

Jan Niklas Meise, Thomas Rudolph, Peter Kenning and Diane M. Phillips

Conveying conscientiousness: Exploring environmental images across servicescapes pp. 520-528

Kauppinen-Räisänen, Hannele, Anne Rindell and Åberg, Charlotta

When the customer has left the store: An examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications pp. 529-536

Söderlund, Magnus, Hanna Berg and Joel Ringbo

Intrinsic factors affecting impulsive buying behaviour—Evidence from India pp. 537-549

Anant Jyoti Badgaiyan and Anshul Verma

Self-construals, symbolic and hedonic preferences, and actual purchase behavior pp. 550-560

Elena Millan and Jonathan Reynolds

Factors affecting Indian shoppers׳ attitude and purchase intention: An empirical check pp. 561-569

Gopal Das

An adaptive nonlinear approach for estimation of consumer satisfaction and loyalty in mobile phone sector of India pp. 570-580

T. Rahul and R. Majhi

Influence of consumer attitude toward online brand community on revisit intention and brand trust pp. 581-589

Na Young Jung, Soohyun Kim and Soyoung Kim

The influence of customer loyalty program design on the relationship between customer motives and value perception pp. 590-600

Henning Kreis and Alexander Mafael

Multiple store patronage: The effects of store characteristics pp. 601-609

Masayoshi Maruyama and Lihui Wu

The effects of mall renovation on shopping values, satisfaction and spending behaviour pp. 610-618

Jean-Charles Chebat, Richard Michon, Narjes Haj-Salem and Sandra Oliveira

How to reduce perceived risk when buying online: The interactions between intangibility, product knowledge, brand familiarity, privacy and security concerns pp. 619-629

Marcelo Vinhal Nepomuceno, Michel Laroche and Marie-Odile Richard

A study of the impact of Corporate Social Responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer) pp. 630-642

Cindy Lombart and Didier Louis

Retail buyer segmentation based on the use of assortment decision factors pp. 643-652

Youngjin Bahng and Doris H. Kincade

Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in China pp. 653-665

Lingling Gao and Xuesong Bai

Volume 21, issue 3, 2014

How does the added new online channel impact the supporting advertising expenditure? pp. 229-238

Zhi Pei, Leslie Toombs and Ruiliang Yan

War affected youth as consumers of microcredit: An application and extension of the Theory of Planned Behaviour pp. 239-248

Charles Jebarajakirthy and Antonio C. Lobo

E-tailer׳s return policy, consumer׳s perception of return policy fairness and purchase intention pp. 249-257

Zhi Pei, Audhesh Paswan and Ruiliang Yan

Shopping for fun or shopping to buy: Is it different online and offline? pp. 258-267

Daniele Scarpi, Gabriele Pizzi and Marco Visentin

Why do customers use self-service information technologies in retail? The mediating effect of perceived service quality pp. 268-276

Katrin Kallweit, Philipp Spreer and Waldemar Toporowski

Fashion leadership, shopping enjoyment, and gender: Hispanic versus, Caucasian consumers׳ shopping preferences pp. 277-283

Arlesa J. Shephard, Tammy R. Kinley and Bharath M. Josiam

Linkages of retailer awareness, retailer association, retailer perceived quality and retailer loyalty with purchase intention: A study of Indian food retail brands pp. 284-292

Gopal Das

Consumers׳ perception of the complexity of selected household purchase decisions pp. 293-305

Alet C. Erasmus, Donoghue, Suné and Thomas Dobbelstein

Key determinants of sustainable smartcard payment pp. 306-313

Ziqi Liao, Xinping Shi and Wing-Keung Wong

Toward a conceptualization of the online shopping experience pp. 314-326

Michaud Trevinal, Aurélia and Thomas Stenger

Shopping in discount stores: The role of price-related attributions, emotions and value perception pp. 327-338

Stephan Zielke

Retail channel price discrimination pp. 339-346

Steven S. Cuellar and Marco Brunamonti

Impact of marketing activities on relationship quality in the Malaysian banking sector pp. 347-356

Basheer A. Al-alak

CSR: Consumer responses to the social quality of private labels pp. 357-363

Chiraz Aouina Mejri and Dhruv Bhatli

An empirical analysis of online shopping adoption in Beijing, China pp. 364-375

Michael D. Clemes, Christopher Gan and Junli Zhang

Cue-recognition effects in the assessment of movie trailers pp. 376-382

Matthias Sauer

Quantifying barriers impeding the diffusion of supermarkets in China: The role of shopping habits pp. 383-393

Masayoshi Maruyama and Lihui Wu

Luxury values and experience as drivers for consumers to recommend and pay more pp. 394-400

Sandra Maria Correia Loureiro and Cristiano Mineiro Branco de Araújo

Modeling word of mouth vs. media influence on videogame preorder decisions: A qualitative approach pp. 401-406

Monica D. Hernandez and Vicdan Handan

Linkages of retailer personality, perceived quality and purchase intention with retailer loyalty: A study of Indian non-food retailing pp. 407-414

Gopal Das

Volume 21, issue 2, 2014

Why shopping pals make malls different? pp. 77-85

Jean-Charles Chebat, Narjes Haj-Salem and Sandra Oliveira

A meta-analysis of consumer impulse buying pp. 86-97

Clinton Amos, Gary R. Holmes and William C. Keneson

From ‘free’ to fee: Acceptability of airline ancillary fees and the effects on customer behavior pp. 98-107

Sven Tuzovic, Merlin C. Simpson, Volker G. Kuppelwieser and Finsterwalder, Jörg

Small-independent retailers vs. organized retailers: An empirical study in Indonesian economics of service industries pp. 108-117

Yugowati Praharsi, Hui-Ming Wee, Ronald Sukwadi and Marivic V. Padilan

Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market pp. 118-129

Fatma Demirci Orel and Ali Kara

Impacts of retail brand personality and self-congruity on store loyalty: The moderating role of gender pp. 130-138

Gopal Das

The effects of service brand dimensions on brand loyalty pp. 139-147

Athanasios Krystallis and Polymeros Chrysochou

Assess the impact of subjective norms of consumers' behaviour in the Greek olive oil market pp. 148-157

G. Vlontzos and Marie-Noëlle Duquenne

The effect of motivational orientation over arousal-shopping response relationship pp. 158-167

Valter Afonso Vieira and Claudio Vaz Torres

Can fast-food consumers be loyal customers, if so how? Theory, method and findings pp. 168-174

Miguel A. Sahagun and Arturo Vasquez-Parraga

The etiology of the frugal consumer pp. 175-184

Ronald E. Goldsmith, Leisa Reinecke Flynn and Ronald A. Clark

The impact of flattery: The role of negative remarks pp. 185-191

Kenny Basso, Cristiane Pizzutti dos Santos and Albornoz Gonçalves, Manuela

Older shopper types from store image factors pp. 192-202

Robert J. Angell, Phil Megicks, Juliet Memery and Troy W. Heffernan

Regional differences in consumer preference structures within China pp. 203-210

Frank, Björn, Gulimire Abulaiti and Takao Enkawa

Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment pp. 211-219

Sandra Maria Correia Loureiro and Holger Roschk

Anatomy of shopping experience for malls in Mumbai: A confirmatory factor analysis approach pp. 220-228

Harvinder Singh and Sanjeev Prashar

Volume 21, issue 1, 2014

What distinguishes passive recipients from active decliners of sales flyers? pp. 1-8

Birger Boutrup Jensen, Jacob Orquin and Tino Bech-Larsen

Do CSR actions in retailing really matter for young consumers? A study in France and Norway pp. 9-17

Loussaïef, Leïla, Silvia Cacho-Elizondo, Inger Beate Pettersen and Anita E. Tobiassen

How do online bidders differ from non-bidders? pp. 18-25

Jianwei Hou and Kevin Elliott

From selling to supporting – Leveraging mobile services in the context of food retailing pp. 26-36

Saarijärvi, Hannu, Lasse Mitronen and Yrjölä, Mika

Deal is on! Why people buy from daily deal websites pp. 37-42

Andrew G. Parsons, Paul W. Ballantine, Ashleigh Ali and Hannah Grey

Demand pull and technology push perspective in technology-based innovations for the points of sale: The retailers evaluation pp. 43-47

Eleonora Pantano and Milena Viassone

Bundling products to success: The influence of complementarity and advertising pp. 48-53

Ruiliang Yan, Chris Myers, John Wang and Sanjoy Ghose

The density–satisfaction relationship revisited: The role of scarcity and consumers affective reactions in a crowded retail situation pp. 54-60

Frank Pons, Mehdi Mourali and Marilyn Giroux

Access to the luxury brand myth in pop-up stores: A netnographic and semiotic analysis pp. 61-68

Christel de Lassus and N. Anido Freire

Online customer service and retail type-product congruence pp. 69-76

Retno Tanding Suryandari and Audhesh K. Paswan