Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 74, issue C, 2023

Emotion and trust in virtual service assistant design for effective service recovery

Hoang Tran Phuoc Mai Le, Jungkun Park and Sangwoo Lee

Understanding the usability of retail fashion brand chatbots: Evidence from customer expectations and experiences

Usman Aslam

Can users embed their user experience in user-generated images? Evidence from JD.com

Lu Zhao, Mingli Zhang, Jianbo Tu, Jialing Li and Yan Zhang

Fear appeals and coping appeals for health product promotion: Impulsive purchasing or psychological distancing?

Shixuan Fu, Xiaojiang Zheng, Hongpeng Wang and Yunzhong Luo

Customizing a consumers’ story for you: The impact of protagonist geographical distance on willingness to share

Zhihao Yang, Desheng Wang, Tingting Li and Jie Han

Consumers’ willingness to disclose their personal data in e-commerce: A reciprocity-based social exchange perspective

Mindaugas Degutis, Sigitas UrbonaviÄ ius, Linda D. Hollebeek and Johan Anselmsson

Engaging in unpaid jobs out of free will: an attribution theory perspective on the effects of supervisor support attributions on volunteers' service quality

Eugene Abrokwah, Priti Rachayeeta, Emmanuel Affum-Osei, Gifty Yeboah, Collins Agyare and Evans Asante Boadi

The impact of blockchain technology on the online purchase behavior of green agricultural products

Hua Liu, Ruili Ma, Guangyao He, Abdesslam Lamrabet and Shaoling Fu

A sustainable Retailer's journey to sustainable practices: Prioritizing the customer and the planet

Abdul Ghaffar, Tahir Islam, Huda Khan, Tomas Kincl and Anshuman Sharma

More gain, more give? The impact of brand community value on users’ value co-creation

Junyun Liao, Jiecong Pang and Xuebing Dong

How IT affordances influence customer engagement in live streaming commerce? A dual-stage analysis of PLS-SEM and fsQCA

Ying Yan, Hongquan Chen, Bingjia Shao and Yuanyang Lei

Resilient shopping behaviours by change, not by chance: are disruptive events’ effects permanent?

Marina Gigliotti and Francesco Rizzi

How fashion cewebrity influences customer engagement behavior in emerging economy? Social network influence as moderator

Ali Raza, Muhammad Ishtiaq Ishaq, Ayesha Khan, Rehan Ahmad and Narjes Haj Salem

Website quality and users' intention to use digital libraries: Examining users’ attitudes, online co-creation experiences, and eWOM

Fatemeh Pourjahanshahi, Ali Mollahosseini and Saeid Dehyadegari

New generation commerce: The rise of live commerce (L-commerce)

Jeewoo Yun, Don Lee, Michael Cottingham and Hyowon Hyun

Exploring the role played by entrepreneurial self-efficacy among women entrepreneurs in tourism sector

Kalani Madawala, Pantea Foroudi and Maria Palazzo

On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy

Karim Garrouch and Zohra Ghali

The impact of influencers' multi-SNS use on followers’ behavioral intentions: An integration of cue consistency theory and social identity theory

Jung-Kuei Hsieh

Personalized managerial response and negative inconsistent review helpfulness: The mediating effect of perceived response helpfulness

Wangyan Jin, Yuangao Chen, Shuiqing Yang, Shasha Zhou, Hui Jiang and June Wei

To praise or not to praise- Role of word of mouth in food delivery apps

Manoj Das and Mahesh Ramalingam

Investigating the effect of customer-generated content on performance in online platform-based experience goods market

Da Yeon Kim and Sang Yong Kim

Drivers of eWOM engagement on social media for luxury consumers: Analysis, implications, and future research directions

Aniruddha Pangarkar, Jayesh Patel and Sampath K. Kumar

Has the COVID-19 pandemic changed the influence of word-of-mouth on purchasing decisions?

Kate Jeonghee Byun, Jimi Park, Shijin Yoo and Minhee Cho

Fashion and the metaverse: Clarifying the domain and establishing a research agenda

Hyejune Park and Rachel Esther Lim

Investigating senders’ switching intention to smart lockers: An extension of push-pull-mooring model

Liuyan Chen, Pengkun Wu, Yudan Dou and Yuanyuan Wu

Images, reviews, and purchase intention on social commerce: The role of mental imagery vividness, cognitive and affective social presence

Erik Ernesto Vazquez, Chirag Patel, Salvador Alvidrez and Lorena Siliceo

Why do consumers prefer one brand over another? The economics and sociology of brand competitiveness

Sebastiano Della Lena and Andrew R. Timming

Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues

Ying Xu, Nan Niu and Zixiang Zhao

Credibility and price premium-based competitiveness for industrial brands

Civilai Leckie, Abhishek Dwivedi and Lester W. Johnson

Optimal contracts with moral hazard and adverse selection in a live streaming commerce market

Yanfen Zhang, Qi Xu and Guoqing Zhang

When push comes to shove: How coach versus student athlete misconduct affects event attendance intentions

Laura Boman, Sarah Lefebvre and Ganga S. Urumutta Hewage

The crisis cloud's silver linings: The effects of hope and gratitude on employee burnout and engagement

Jiraporn Surachartkumtonkun, Liem Viet Ngo and Wei Shao

Interactive and synergistic relationships among different types of innovations

Jeong-Bin Whang, Woojung Chang and Jong-Ho Lee

Examining the gamified effect of the blindbox design: The moderating role of price

Xiaoyu Miao, Ben Niu, Congcong Yang and Yuanyue Feng

Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making

Alexandre Sukhov, Margareta Friman and Lars E. Olsson

An investigation of consumer intention to use pick-up point services for last-mile distribution in a developing country

Luigi Guarino Neto and Geraldo Vidal Vieira, José

Toward a new business model of retail industry: The role of brand experience and brand authenticity

JungKun Park, EunPyo Hong and Yun-na Park

Should reputable e-retailers undertake service activities along with sales?

Man Xu, Wansheng Tang and Ruiqing Zhao

Investigating a three-way interaction of manufacturer control, retail control and dependence on salesforce performance. Does the role of frontline employees matters ?

Lessassy, Léopold

The role of socially rich photos in generating favorable donation behavior on charity websites

Soffien Bataoui and Emmanuelle Boch

Channel coordination under retailer's (sub)conscious preferences of loss aversion and fairness

Yadong Li, Zhenzhong Guan and Jianbiao Ren

Checkout button and online consumer impulse-buying behavior in social commerce: A trust transfer perspective

Min Chung Han

The influence of anthropomorphic appearance of artificial intelligence products on consumer behavior and brand evaluation under different product types

Yaqiong Zhang and Shifu Wang

Estimating travellers’ value when purchasing auxiliary services in the airline industry based on the RFM model

Yanhong Chen, Luning Liu, Dequan Zheng and Bin Li

Product specific values and personal values together better explains green purchase

Seema Bhardwaj, Naman Sreen, Manish Das, Asmita Chitnis and Sushant Kumar

Visual complexity = hedonic? Effects of visually complex packages on consumer perceptions and evaluations of products

Eunsoo Baek, Zhihong Huang and Seojin Stacey Lee

Would you try it again? Dual effects of customer mindfulness on service recovery

Luisa M. Martinez, Pacheco, Natália, Filipe R. Ramos and Marta Bicho

What reduces product uncertainty in live streaming e-commerce? From a signal consistency perspective

Xiayu Chen, Junya Shen and Shaobo Wei

Building value co-creation with social media marketing, brand trust, and brand loyalty

Muhammad Sohaib and Heesup Han

Perceived corporate social responsibility and job satisfaction in grocery retail: A comparison between low- and high-productivity stores

Sandro Castaldo, Andrea Ciacci and Lara Penco

Driving marketing outcomes through social media-based customer engagement

Viktorija Kulikovskaja, Marco Hubert, Klaus G. Grunert and Hong Zhao

The effect of interactivity of brands’ marketing activities on Facebook fan pages on continuous participation intentions: An S–O-R framework study

Ying-Feng Kuo and Fei-Lung Chen

It is not merely a chat: Transforming chatbot affordances into dual identification and loyalty

Kuo-Wei Lee and Chia-Ying Li

A conceptual model to imply a negative innovation assessment framework on consumer behaviors through the electronic business platforms

Thanatchaphan Petcharat, Aungkana Jattamart and Adisorn Leelasantitham