Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 47, issue C, 2019

The effect of the interaction between tariff modulation and transparency on the customer's dissatisfaction: The case of Tunisia pp. 1-10

Imen Zrelli, Haykel Demnati and Moez Ben Yedder

Vertical integration maintenance commitments pp. 11-16

Pu-yan Nie, Chan Wang and Yong-cong Yang

Conceptualising and measuring consumer authenticity online pp. 17-31

Robert Davis, Kevin Sheriff and Kim Owen

Online price search across desktop and mobile devices: Evidence on cyberslacking and weather effects pp. 32-39

Luciano Canova and Marcella Nicolini

The role of airport service quality in airport and destination choice pp. 40-48

Catherine Prentice and Mariam Kadan

Comparing two supermarket layouts: The effect of a middle aisle on basket size, spend, trip duration and endcap use pp. 49-56

Bill Page, Giang Trinh and Svetlana Bogomolova

Getting to know you: Social media personalization as a means of enhancing brand loyalty and perceived quality pp. 57-65

Tyler Shanahan, Trang P. Tran and Erik C. Taylor

Will “no-ownership†work for apparel?: Implications for apparel retailers pp. 66-73

Hyejune Park and Cosette M. Joyner Armstrong

Should small-scale online retailers diversify distribution channels into offline channels? Focused on the clothing and fashion industry pp. 74-77

Min Ho Ryu, Yongsun Cho and Daeho Lee

Understanding affiliation to cashback programs: An emerging technique in an emerging country pp. 78-86

Christino, Juliana Maria Magalhães, Silva, Thaís Santos, Cardozo, Erico Aurélio Abreu, Alexandre de Pádua Carrieri, and Patricia de Paiva Nunes

The impact of payment method on shopping behaviour among low income consumers pp. 87-93

Luke Greenacre and Skye Akbar

Understanding complaint channel usage in multichannel retailing pp. 94-103

Marta Frasquet, Marco Ieva and Cristina Ziliani

Impacts of returns policy under supplier encroachment with risk-averse retailer pp. 104-115

Bo Li and Yushan Jiang

Consumers’ attitude and adoption of location-based coupons: The case of the retail fast food sector pp. 116-132

Nizar Souiden, Walid Chaouali and Mona Baccouche

Amazon's approach to consumers’ usage of the Dash button and its effect on purchase decision involvement in the U.S. market pp. 133-139

Zahy B. Ramadan, Maya F. Farah and Danielle Kassab

Examining the role of anxiety and social influence in multi-benefits of mobile payment service pp. 140-149

JungKun Park, Jiseon Ahn, Toulany Thavisay and Tianbao Ren

Clicking the boredom away – Exploring impulse fashion buying behavior online pp. 150-156

Sundström, Malin, Sara Hjelm-Lidholm and Anita Radon

Consumer responses to planned obsolescence pp. 157-165

Volker G. Kuppelwieser, Phil Klaus, Aikaterini Manthiou and Othman Boujena

Competent or threatening? When looking like a “salesperson†is disadvantageous pp. 166-176

Aaron D. Arndt, Kenneth R. Evans, Ziniya Zahedi and Emmyrose Khan

Mirror, mirror, on the menu: Visual reminders of overweight stimulate healthier meal choices pp. 177-183

Tobias Otterbring and Poja Shams

A business application of RTLS technology in Intelligent Retail Environment: Defining the shopper's preferred path and its segmentation pp. 184-194

N. Ferracuti, C. Norscini, E. Frontoni, P. Gabellini, M. Paolanti and V. Placidi

What are the triggers of Asian visitor satisfaction and loyalty in the Korean heritage site? pp. 195-205

Hossein Olya, Choong-Ki Lee, Yong-Ki Lee and Yvette Reisinger

Can two negatives make a positive? Social exclusion prevents carryover effects from deceptive advertising pp. 206-214

Hamed Aghakhani and Kelley J. Main

Corporate social responsibility as a determinant of corporate reputation in the airline industry pp. 215-221

Eunil Park

Dining alone or together? The effect of group size on the service customer experience pp. 222-228

Clauzel, Amélie, Nathalie Guichard and Riché, Caroline

Consumer preferences for beer attributes in Germany: A conjoint and latent class approach pp. 229-240

Stephan G.H. Meyerding, Alexander Bauchrowitz and Mira Lehberger

Developing in-store brand strategies and relational expression through sales promotions pp. 241-250

Sarah Mussol, Philippe Aurier and Séré de Lanauze, Gilles

Psychological mechanisms of brand love and information technology identity in virtual retail environments pp. 251-264

Tseng-Lung Huang

Using the Eyberg Child Behaviour Inventory to investigate Pester Power pp. 265-271

Bill Page, Anne Sharp, Larry Lockshin and Herb Sorensen

Unfolding the characteristics of incentivized online reviews pp. 272-281

Ana Costa, Guerreiro, João, Moro, Sérgio and Roberto Henriques

Online customers’ habit-inertia nexus as a conditional effect of mobile-service experience: A moderated-mediation and moderated serial-mediation investigation of mobile-service use resistance pp. 282-292

Jacques Nel and Christo Boshoff

What drives consumers to certain retailers for organic food purchase: The role of fit for consumers’ retail store preference pp. 293-306

Jiyoung Hwang and Jae-Eun Chung

Social commerce as social networking pp. 307-321

Ahmed Doha, Nada Elnahla and Lindsay McShane

The influence of tourism experience and well-being on place attachment pp. 322-330

Sera Vada, Catherine Prentice and Aaron Hsiao

Let me entertain you – Increasing overall store satisfaction through digital signage in retail waiting areas pp. 331-338

Marion Garaus and Udo Wagner

The influence of identity-driven customer engagement on purchase intention pp. 339-347

Catherine Prentice, Xiao Yun Han, Lian-Lian Hua and Lin Hu

Are customers still with us? The influence of optimum stimulation level and IT-specific traits on mobile banking discontinuous usage intentions pp. 348-360

Philip Avornyo, Jiaming Fang, Collins Opoku Antwi, Michael Osei Aboagye and Evans Asante Boadi

Do enriched digital catalogues offer compelling experiences, beyond websites? A comparative analysis through the IKEA case pp. 361-369

Marion Garnier and Ingrid Poncin

The role of satisfaction on customer reuse to airline services: An application of Big Data approaches pp. 370-374

Eunil Park

Multiple subscriptions to mobile networks and consumer satisfaction pp. 375-381

Sigismond Hervey Mvele, Larissa Ango Mengue and Guy Christol Ekome Ekane

Volume 46, issue C, 2019

How uncivil customers corrode the relationship between frontline employees and retailers pp. 1-10

Gaucher, Benoît and Jean-Charles Chebat

Is less more or a bore? Package design simplicity and brand perception: an application to Champagne pp. 11-20

Manon Favier, Franck Celhay and Pantin-Sohier, Gaëlle

Determinants of customers' intentions to use hedonic networks: The case of Instagram pp. 21-32

Bahri-Ammari Nedra, Walid Hadhri and Mariem Mezrani

Consumer motivation and luxury consumption: Testing moderating effects pp. 33-44

Wei Shao, Debra Grace and Mitchell Ross

Evaluation of collaborative consumption of food delivery services through web mining techniques pp. 45-50

Juan C. Correa, Garzón, Wilmer, Phillip Brooker, Gopal Sakarkar, Steven A. Carranza, Leidy Yunado and Rincón, Alejandro

Online consumer learning as a tool for improving product appropriation pp. 51-57

Nadia Steils, Crié, Dominique and Alain Decrop

Social media marketing: Comparative effect of advertisement sources pp. 58-69

Mahmud Akhter Shareef, Bhasker Mukerji, Yogesh K. Dwivedi, Nripendra P. Rana and Rubina Islam

The influence of product and personal attributes on organic food marketing pp. 70-78

Catherine Prentice, Jue Chen and Xuequn Wang

A penny saved is a penny earned? Differences in male and female savings and consumption tradeoffs on online retail platforms pp. 79-86

Meng Li, Pankaj C. Patel and Marcus T. Wolfe

Away from home: How young Chinese consumers travel with global brands? pp. 87-94

Benedetta Cappellini, Sameer Hosany, Dorothy A. Yen and Qionglei Yu

The impact of different price promotions on customer retention pp. 95-102

Jungkeun Kim

Estimating the value of passing trade from pedestrian density pp. 103-111

Charles Graham, Kamran Khan and Muhammad Ilyas

An integrated model for predicting consumer's intention to write online reviews pp. 112-120

Saumya Dixit, Anant Jyoti Badgaiyan and Arpita Khare

Exploring the incidence and antecedents of buying an FMCG brand and UPC for the first time pp. 121-129

Svetlana Bogomolova, Zachary Anesbury, Larry Lockshin, Natasha Kapulski and Tim Bogomolov

How do materialists choose prominent brands in emerging markets? pp. 133-138

Vida Siahtiri and Lee, Wai Jin (Thomas)

The determinants of foreign product preference amongst elite consumers in an emerging market pp. 139-148

Padmali Rodrigo, Hina Khan and Yuksel Ekinci

Feel the VIBE: Examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media pp. 149-162

Jamie Carlson, Mohammad M. Rahman, Alexander Taylor and Ranjit Voola

Brand prominence and social status in luxury consumption: A comparison of emerging and mature markets pp. 163-172

Giovanni Pino, Cesare Amatulli, Alessandro M. Peluso, Rajan Nataraajan and Gianluigi Guido

Status consumption in newly emerging countries: The influence of personality traits and the mediating role of motivation to consume conspicuously pp. 173-178

Nazia Nabi, O’Cass, Aron and Vida Siahtiri