Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 38, issue C, 2017

Multi-sensory congruent cues in designing retail store atmosphere: Effects on shoppers’ emotions and purchase behavior pp. 1-11

Miralem Helmefalk and Hultén, Bertil

Influences of the perceived value on actual repurchasing behavior: Empirical exploration in a retailing context pp. 12-21

Mencarelli, Rémi and Cindy Lombart

A contextual perspective on consumers' perceived usefulness: The case of mobile online shopping pp. 22-33

Stefanie Sohn

Aesthetic labor and visible diversity: The role in retailing service encounters pp. 34-43

Sara Quach, Charles Jebarajakirthy and Park Thaichon

A comparison of online and offline consumer behaviour: An empirical study on a cinema shopping context pp. 44-50

Díaz, Asunción, Gómez, Mar and Arturo Molina

Getting in touch with your thinking style: How touchscreens influence purchase pp. 51-58

Ying Zhu and Jeffrey Meyer

The effect of a limited-edition offer following brand dilution on consumer attitudes toward a luxury brand pp. 59-70

Hyunju Shin, Jacqueline K. Eastman and David Mothersbaugh

How many, how often, and how new? A multivariate profiling of mobile app users pp. 71-80

Feng Liu, Shaoqiong Zhao and Yang Li

Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets pp. 81-95

Eleonora Pantano, Alexandra Rese and Daniel Baier

An asymmetrical approach to understanding configurations of customer loyalty in the airline industry pp. 96-107

Catherine Prentice and Sandra Maria Correia Loureiro

“Make me feel specialâ€: Are hierarchical loyalty programs a panacea for all brands? The role of brand concept pp. 108-117

Aida Mimouni Chaabane and Virginie Pez

A comparison of online and offline gender and goal directed shopping online pp. 118-125

Robert Davis, Sandra D. Smith and Bodo U. Lang

An empirical analysis of demand variations and markdown policies for fashion retailers pp. 126-136

Aidin Namin, Brian T. Ratchford and Gonca P. Soysal

Mobile phones and the practice of shopping: A study of how young adults use smartphones to shop pp. 137-146

Christian Fuentes and Anette Svingstedt

Examining the role of store design on consumers’ cross-sectional perceptions of retail brand loyalty pp. 147-156

John Murray, Jonathan Elms and Christoph Teller

Consumer behavior and purchase intention for organic food: A review and research agenda pp. 157-165

Jyoti Rana and Justin Paul

Consumer showrooming: Value co-destruction pp. 166-176

Kate L. Daunt and Lloyd C. Harris

Consumer emotions: Determinants and outcomes in a shopping mall pp. 177-185

Gopal Das and Geetika Varshneya

The depicted service employee in marketing communications: An empirical assessment of the impact of facial happiness pp. 186-193

Söderlund, Magnus and Sofie Sagfossen

An integrated retailer image and brand equity framework: Re-examining, extending, and restructuring retailer brand equity pp. 194-203

Johan Anselmsson, Steve Burt and Burak Tunca

How organizational identification among retail employees is affected by advertising pp. 204-209

Sara Rosengren and Niklas Bondesson

Does brand orientation contribute to retailers’ success? An empirical study in the South African market pp. 210-222

Holger J. Schmidt, Roger Mason, Pieter Steenkamp and Virimai Mugobo

Volume 37, issue C, 2017

Generic drugs in times of economic crisis: Are there changes in consumer purchase intention? pp. 1-7

Vinicius Lins Ferreira, Pereira da Veiga, Cássia Rita, Claudineia Kudlawicz-Franco, Priscila Scalercio, Yohanna Ramires, Roberto Pontarolo, Denise Maria W. Carvalho and Claudimar Pereira da Veiga

Understanding the intention to use mobile shopping applications and its influence on price sensitivity pp. 8-22

Thamaraiselvan Natarajan, Senthil Arasu Balasubramanian and Dharun Lingam Kasilingam

Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites pp. 23-30

Na Young Jung and Yoo-Kyoung Seock

A commentary on “conceptualising and measuring consumer-based brand–retailer–channel equityâ€: A review and response pp. 31-32

Londoño, Juan Carlos, Jonathan Elms and Keri Davies

Individual differences in consumer information search for services: A multiple mediation study pp. 33-42

Utkarsh,

Examining the relationships between online store atmospheric color, flow experience and consumer behavior pp. 43-55

Aboubaker Ettis, Saïd

Consumers’ cognitive response to website change pp. 56-66

Jeremy Ainsworth and Paul W. Ballantine

Identity (Re)construction through sharing: A study of mother and teenage daughter dyads in France and Japan pp. 67-77

Elodie Gentina, Margaret K. Hogg and Mototaka Sakashita

Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programs pp. 78-88

Sandra Filipe, Susana Henriques Marques and Salgueiro, Maria de Fátima

The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia pp. 89-100

Nedra Bahri-Ammari and Anil Bilgihan

Generational and family structural differences in male attitudes and orientations towards shopping pp. 101-108

Venessa Funches, Annice Yarber-Allen and Kimberly Johnson

Mitigating customers’ negative responses to physical presence reduction pp. 109-118

Dewi Tojib and Saman Khajehzadeh

Examining the effect of flow experience on online purchase: A novel approach to the flow theory based on hedonic and utilitarian value pp. 119-131

Behcet Yalin Ozkara, Mujdat Ozmen and Jong Woo Kim

The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect pp. 132-138

Sabine Reydet and Laurence Carsana

Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers’ attitudes toward the company pp. 139-145

Denni Arli, Anthony Grace, Janet Palmer and Cuong Pham

Sensory expectations generated by colours of red wine labels pp. 146-158

Erhard Lick, König, Bettina, Kpossa, Monyédodo Régis and Violetta Buller

From perceptions to propositions: Profiling customer value across retail contexts pp. 159-167

Rintamäki, Timo and Kaisa Kirves

Employee display of burnout in the service encounter and its impact on customer satisfaction pp. 168-176

Söderlund, Magnus

Refugee influx: Repercussions and research agenda for service scholars pp. 177-181

Finsterwalder, Jörg

Fundamental patterns of in-store shopper behavior pp. 182-194

Herb Sorensen, Svetlana Bogomolova, Katherine Anderson, Giang Trinh, Anne Sharp, Rachel Kennedy, Bill Page and Malcolm Wright

Verticality in product labels and shelves as a metaphorical cue to quality pp. 195-203

Casparus J.A. Machiels and Ulrich R. Orth

Volume 36, issue C, 2017

Understanding determinants and barriers of mobile shopping adoption using behavioral reasoning theory pp. 1-7

Anil Gupta and Neelika Arora

Extending the Theory of Planned Behavior to examine the role of anticipated negative emotions on channel intention: The case of an embarrassing product pp. 8-20

Juan Carlos Londono, Keri Davies and Jonathan Elms

Thank you for the music – or not? The effects of in-store music in service settings pp. 21-32

Anne Michel, Chris Baumann and Leonie Gayer

When nature calls: The role of customer toilets in retail stores pp. 33-38

Samuel Piha and Räikkönen, Juulia

Private label line proliferation and private label tier pricing: A new dimension of competition between private labels and national brands pp. 39-52

Hökelekli, Gizem, Lien Lamey and Frank Verboven

Store within a store: Matched versus mismatched image perceptions pp. 53-61

Abhijit Banerjee and Tanya Drollinger

Competitiveness vis-Ã -vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets pp. 62-74

Chris Baumann, Susan Hoadley, Hamin Hamin and Albert Nugraha

The influence of satisfaction on customer retention in mobile phone market pp. 75-85

Gonzalo Ruiz

An empirical comparison of two brand personality scales: Evidence from India pp. 86-92

Anees Ahmad and K.S. Thyagaraj

Bi-directional and stratified demeanour in value forming service encounter interactions pp. 93-102

Per Echeverri and Nicklas Salomonson

Emotion and advertising effectiveness: A novel facial expression analysis approach pp. 103-111

Nicolas Hamelin, Othmane El Moujahid and Park Thaichon

Measuring the shopper's attitude toward the point of sale display: Scale development and validation pp. 112-123

Felix Horstmann

What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain pp. 124-136

Stephanie Hui-Wen Chuah, Malliga Marimuthu, Jay Kandampully and Anil Bilgihan

Consumer processing of mobile online stores: Sources and effects of processing fluency pp. 137-147

Stefanie Sohn

“First in first out†or “last in first outâ€: Presentation of information order on evaluation of utilitarian products pp. 148-155

Matthew Tingchi Liu, Ian Phau and Min Teah

How motivations for CSR and consumer-brand social distance influence consumers to adopt pro-social behavior pp. 156-163

Danielle Mantovani, Magalhães de Andrade, Lucas and Negrão, Angela

A structural equation model of impulse buying behaviour in grocery retailing pp. 164-171

Silvia Bellini, Maria Grazia Cardinali and Benedetta Grandi

“I’ll wait for himâ€: Understanding when female shoppers prefer working with gay male sales associates pp. 172-179

Mark S. Rosenbaum, Eric M. Russell and Rebekah Russell-Bennett

Modeling the determinants of consumers' attitudes toward online group buying: Do risks and trusts matters? pp. 180-188

Norazah Mohd Suki and Norbayah Mohd Suki

First-time buyers' subjective knowledge and the attribute preferences of Chinese car buyers pp. 189-196

Lixian Qian, Didier Soopramanien and Ahmad Daryanto

Bankruptcy prediction using Partial Least Squares Logistic Regression pp. 197-202

Sami Ben Jabeur

Three dimensional product presentation quality antecedents and their consequences for online retailers: The moderating role of virtual product experience pp. 203-217

Raed Algharabat, Ali Abdallah Alalwan, Nripendra P. Rana and Yogesh K. Dwivedi

Antecedents of peripheral services cross-buying behavior pp. 218-224

Heiner Evanschitzky, Neeru Malhotra, Florian v. Wangenheim and Katherine N. Lemon