I virtually try it … I want it ! Virtual Fitting Room: A tool to increase on-line and off-line exploratory behavior, patronage and purchase intentions

Marie Beck and Crié, Dominique
Authors registered in the RePEc Author Service: Dominique Crié

Journal of Retailing and Consumer Services, 2018, vol. 40, issue C, 279-286

Abstract: E-commerce has important advantages compared to traditional shopping (e.g. time, choice, price) but offers only a partial view of the shopping environment. For example, the lack of physical apprehension is a major disadvantage of online purchasing. To create a shopping environment close to reality, some companies now propose Virtual Fitting Rooms (VFR11VFR: Virtual Fitting Room.PSC: Perceptual Specific Curiosity.) on their websites. This research aims to highlight the effects of an online VFR on consumer's exploratory behavior and intention to purchase, both online and offline contexts. Results of two experiments showed that the presence of such a tool significantly increases specific curiosity about the product, intention to patronize (online and offline) and intention to purchase (online and offline). The latter effect is mediated through firstly perceptual specific curiosity about the product and then the intention to patronize.

Keywords: Virtual fitting room; Cross-channel; Curiosity; Intention to patronize; Intention to purchase (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (40)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:40:y:2018:i:c:p:279-286

DOI: 10.1016/j.jretconser.2016.08.006

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