Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 53, issue C, 2020

A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments

Jose Ribamar Siqueira, Enrique ter Horst, German Molina, Mauricio Losada and Marelby Amado Mateus

The relevance of interaction choice: Customer preferences and willingness to pay

Niklas Barwitz

Exploring flow in the mobile interface context

Clark D. Johnson, Brittney C. Bauer and Nitish Singh

User engagement for mobile payment service providers – introducing the social media engagement model

Purva Grover and Arpan Kumar Kar

The role of involvement: Investigating the effect of brand's social media pages on consumer purchase intention

Clair McClure and Yoo-Kyoung Seock

Social media marketing: Who is watching the watchers?

Jenna Jacobson, Anatoliy Gruzd and Hernández-García, à Ngel

A typology of viral ad sharers using sentiment analysis

Kalpak K. Kulkarni, Arti D. Kalro, Dinesh Sharma and Piyush Sharma

Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM

Gina A. Tran and David Strutton

The effect of characteristics of source credibility on consumer behaviour: A meta-analysis

Elvira Ismagilova, Emma Slade, Nripendra P. Rana and Yogesh K. Dwivedi

Up the ante: Electronic word of mouth and its effects on firm reputation and performance

Tahir M. Nisar, Guru Prabhakar, P. Vigneswara Ilavarasan and Abdullah M. Baabdullah

Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions

Karina Sokolova and Hajer Kefi

Personalized digital marketing recommender engine

Rajat Kumar Behera, Angappa Gunasekaran, Shivam Gupta, Shampy Kamboj and Pradip Kumar Bala

New perspectives on gray sheep behavior in E-commerce recommendations

Abhishek Srivastava, Pradip Kumar Bala and Bipul Kumar

The interaction between reputation and information search: Evidence of information avoidance and confirmation bias

Jeanne Lallement, Sylvain Dejean, Euzéby, Florence and Carole Martinez

Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media

Raed Algharabat, Nripendra P. Rana, Ali Abdallah Alalwan, Abdullah Baabdullah and Ashish Gupta

Perceived helpfulness of eWOM: Emotions, fairness and rationality

Elvira Ismagilova, Yogesh K. Dwivedi and Emma Slade

Canal boat tourism: Application of complexity theory

Javaneh Mehran and Hossein Olya

A train of thought in product experientiality: Working memory, distraction, and inconsistencies in cue order effects

Tobias Offergeld, Luis F. Martinez and Aristides I. Ferreira

Bridging the online offline gap: Assessing the impact of brands’ social network content quality on brand awareness and purchase intention

Amal Dabbous and Karine Aoun Barakat

Anger punishes, compassion forgives: How discrete emotions mitigate double standards in consumer ethical judgment

Felix Septianto, Fandy Tjiptono and Sony Kusumasondjaja

An exploratory study of the upper middle-class consumer attitudes towards counterfeiting in China

Constantinos-Vasilios Priporas, Yan Chen, Shasha Zhao and Hui Tan

Estimating cannibalizing effects of sales promotions: The impact of price cuts and store type

Rod McColl, Renaud Macgilchrist and Shuddhasattwa Rafiq

Tourism value VS barriers to booking trips online

San-Martín, Sonia, Jiménez, Nadia and Liébana-Cabanillas, Francisco

A supply chain coordination mechanism with suppliers’ effort performance level and fairness concern

Yong Liu, Dong-dong Wang and Qian Xu

Why do online grocery shoppers switch? An empirical investigation of drivers of switching in online grocery

Reema Singh and Sara Rosengren

Adoption of augmented reality in online retailing and consumers’ product attitude: A cognitive perspective

Xiaojun Fan, Zeli Chai, Nianqi Deng and Xuebing Dong

Small shop survival – The financial response to a global financial crisis

Mary-Paz Arrieta-Paredes, Alan G. Hallsworth and J. Andres Coca-Stefaniak

Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty

Woohyoung Kim, Hyun Kim and Jinsoo Hwang

A comparison of brand loyalty between on the go and take-home consumption purchases

Giang Trinh and John Dawes

The fallacy of the heavy buyer: Exploring purchasing frequencies of fresh fruit and vegetable categories

Zachary William Anesbury, Danielle Talbot, Chanel Andrea Day, Tim Bogomolov and Svetlana Bogomolova

The effect of text-only versus text-and-image wine labels on liking, taste and purchase intentions. The mediating role of affective fluency

David A. Jaud and Valentyna Melnyk

Retail in my pocket– replicating and extending the construct of service quality into the mobile commerce context

Christopher Kaatz

If I touch it, I will like it! The role of tactile inputs on gustatory perceptions of food items

Felipe Pantoja, Adilson Borges, Patricia Rossi and Amanda Pruski Yamim

Dine-in or take-out: Modeling millennials’ cooking motivation and choice

Aidin Namin, Brian T. Ratchford, Julian K. Saint Clair, Bui, My (Myla) and Mitchell L. Hamilton

Price recall: Brand and store type differences

Jens-Peter Loy, Christian Ceynowa and Lena Kuhn

Beauty in the eyes of its beholders: Effects of design novelty on consumer preference

Fu Liu, Zhenzhong Zhu, Haipeng (Allan) Chen and Xingbo Li

The role payment depreciation in short temporal separations: Should online retailer make customers wait?

Dheeraj Sharma and Shivendra Pandey

Per piece or per kilogram? Default-unit effects in retailing

Fecher, André, Thomas Robbert and Stefan Roth

Do market prices correspond with consumer demands? Combining market valuation and consumer utility for extra virgin olive oil quality attributes in a traditional producing country

Petjon Ballco and Azucena Gracia

Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness

Johra Kayeser Fatima, Rita Di Mascio and Piyush Sharma

How consumer ethnocentrism modulates neural processing of domestic and foreign products: A neuroimaging study

Luis-Alberto Casado-Aranda, Sánchez-Fernández, Juan, Ibáñez-Zapata, José-à Ngel and Liébana-Cabanillas, F.J.

Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors

Omar Itani, Fernando Jaramillo and Bert Paesbrugghe

Nostalgia beats the wow-effect: Inspiration, awe and meaningful associations in augmented reality marketing

Chris Hinsch, Reto Felix and Philipp A. Rauschnabel

Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?

Omar Itani, Rania El Haddad and Ashish Kalra

Negative and positive customer shopping experience in an online context

Mojtaba Barari, Mitchell Ross and Jiraporn Surachartkumtonkun

The role of ethical problems related to a brand in the purchasing decision process: An analysis of the moderating effect of complexity of purchase and mediation of perceived social risk

Evandro Luiz Lopes, Lucas Zimbres Yunes, Bandeira de Lamônica Freire, Otávio, Eliane Herrero and Luis Hernan Contreras Pinochet

Organic consumerism: A comparison between India and the USA

Kirubaharan Boobalan and Geetha Sulur Nachimuthu

Self-identity and internal environmental locus of control: Comparing their influences on green purchase intentions in high-context versus low-context cultures

Jayesh D. Patel, Rohit H. Trivedi and Arpan Yagnik

Viability of Amazon’s driven innovations targeting shoppers’ impulsiveness

Maya F. Farah and Zahy B. Ramadan

Understanding consumers’ paths to webrooming: A complexity approach

Eugene Cheng-Xi Aw

The distinct effects of gratitude and pride on donation choice and amount

Widya Paramita, Felix Septianto and Fandy Tjiptono

Minding the competition: The drivers for multichannel service quality in fashion retailing

Elena Patten, Wilson Ozuem, Kerry Howell and Geoff Lancaster

Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction

Söderlund, Magnus