Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 77, issue C, 2024

Unveiling consumer preferences in automotive reviews through aspect-based opinion generation

Yang Liu, Jiale Shi, Fei Huang, Jingrui Hou and Chengzhi Zhang

Retail store location screening: A machine learning-based approach

Jialiang Lu, Xu Zheng, Esterina Nervino, Yanzhi Li, Zhihua Xu and Yabo Xu

How do social media influencers induce the urge to buy impulsively? Social commerce context

Komal Shamim, Muhammad Azam and Tahir Islam

Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail

Xueting Zhang, Younggeun Park, Jaejin Park and Hao Zhang

Risk management for barter exchange policy under retail industry

Mowmita Mishra, Santanu Kumar Ghosh, Biswajit Sarkar, Mitali Sarkar and Soumya Kanti Hota

Beyond weekdays: The impact of the weekend effect on eWOM of hedonic product

Jiangang Du, Liya Zhu, Yuanning Ma and Yu Zhang

Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons

Yue Zhang, Xiaojian Hu, Gang Yao and Liangcheng Xu

A practice theory perspective on apparel sharing consumption models exploring new paths of consumption in France and Mexico

Isabelle Ulrich, Silvia Cacho-Elizondo, Coralie Damay and Loussaïef, Leïla

Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit

Neeru Sharma and Johra Kayeser Fatima

Transformative places and the citizenship experience: A dynamic perspective of disasters, transitional servicescapes, and place attachment

Finsterwalder, Jörg, Chen, Ning (Chris), C. Michael Hall, Girish Prayag and Alastair Tombs

Content marketing in the social media platform: Examining the effect of content creation modes on the payoff of participants

Xiaojing Zhang and Yulin Zhang

Metaverse is not my cup of tea! An investigation into how personality traits shape metaverse usage intentions

Aman Kumar, Amit Shankar and Preeti Nayal

Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective

Makoto Fujii

Uncovering the quality factors driving the success of mobile payment apps

Jisu Yi, Jongdae Kim and Yun Kyung Oh

Applying the triple coherence line to in-store marketing plans to increase private label market share

à lvaro Garrido-Morgado and González-Benito, Óscar

Shaping destination marketing with norms and personality

Allah Wasaya, Catherine Prentice and Aaron Hsiao

Boosting customers’ impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal proneness

Xi Luo, Jun-Hwa Cheah, Linda D. Hollebeek and Xin-Jean Lim

Enablers and inhibitors of digital hoarding behaviour. An application of dual-factor theory and regret theory

Nivin Vinoi, Amit Shankar, Ankit Mehrotra, Jitender Kumar and Nasreen Azad

Evidence-based equilibrium analysis of two-sided market in food delivery industry

Hanseul Jo and Jungwoo Shin

“Informers†or “entertainersâ€: The effect of social media influencers on consumers' green consumption

Xiaowen Zhao, Zhenzhong Zhu, Minghui Shan, Rui Cao and Chen, Haipeng (Allan)

The strategic value of buy online and pick up from store service to the dual channel coordination

Zhi Pei, Sanjoy Ghose, Ruiliang Yan, Steve B. Zhou and Angela Yan

What drives consumers to use local online retail platforms? The influence of non-place-specific and place-specific motives

Daphne Hagen, Bas Spierings, Jesse Weltevreden, Anne Risselada and Oedzge Atzema

Who is more likely to initiate referrals? Effect of consumer's regulatory focus on referral intention

Huijie Jin, Shouwang Lu and Kanliang Wang

More is not always better: Examining the drivers of livestream sales from an information overload perspective

Cong Zhang, Siyu Pan and Yanhui Zhao

Effects of information quantity and diversity on consumers under complex uncertainty

Yuanfang Lin and Amit Pazgal

From feeling like home to being at home: The negative outcomes of attachment to commercial places

Alain Debenedetti and Damien Chaney

Space tourism: Value-attitude-behavior theory, artificial intelligence, and sustainability

Myung Ja Kim, C. Michael Hall, Ohbyung Kwon and Kwonsang Sohn

The impact of health crisis on sports consumption – A longitudinal study

Adá-Lameiras, Alba, Arta Antonovica, Javier de Esteban Curiel and Merve Aydogan

Make the photo in good shape: The matching effect of photo shapes and donation appeals on donation intentions

Chundong Zheng, Fangyuan Qian, Jiehang Song and Han Wang

Ordering alone or together? The effect of ordering situation on over-ordering behavior

Huan Zou, Hong Wang, Jing Li, Haiyan Hua and Shuqi Wu

Hey Google, I trust you! The consequences of brand anthropomorphism in voice-based artificial intelligence contexts

Michela Patrizi, Šerić, Maja and Maria Vernuccio

Green power of virtual influencer: The role of virtual influencer image, emotional appeal, and product involvement

Kan Jiang, Junyuan Zheng and Shaohua Luo

Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective

Gomaa Agag, Yasser Moustafa Shehawy, Ahmed Almoraish, Riyad Eid, Houyem Chaib Lababdi, Thouraya Gherissi Labben and Said Shabban Abdo

When it rains, it pours? The impact of weather on customer returns in the brick-and-mortar retail store

Jianhao Hu, Xuan Zhang, Chen, Hanyu(Yuki) and Wanyue Li

Cross-national differences in consumers’ willingness to pay (WTP) more for green hotels

Yasser Moustafa Shehawy, Gomaa Agag, Hawazen O. Alamoudi, Majed D. Alharthi, Abraham Brown, Thouraya Gherissi Labben and Ziad H. Abdelmoety

Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth

Johra Kayeser Fatima, Md Irfanuzzaman Khan, Somayeh Bahmannia, Sarvjeet Kaur Chatrath, Naomi F. Dale and Raechel Johns

The investigation of green purchasing behavior in China: A conceptual model based on the theory of planned behavior and self-determination theory

Ying Wang, Jincan Zhao and Jialing Pan

Luxury fashion games are so cool! Predicting awareness, perceived quality, and loyalty

Mariana Berga Rodrigues, Sandra Maria Correia Loureiro and Maria Inês Relvas Romero

Vegan luxury for non-vegan consumers: Impacts on brand trust and attitude towards the firm

Camila Lee Park and Mauro Fracarolli Nunes

What retail apocalypse? A Delphi forecast of commercial space demand in the Toronto region

Christopher Daniel and Tony Hernandez

Investigating metaverse marketing-enabled consumers’ social presence, attachment, engagement and (re)visit intentions

Zohra Ghali, Raouf Ahmad Rather and Imran Khan

S–O–R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing

Amjad Shamim, Muhammad Farrukh Abid and Farooq Ahmad

Influencer selection and strategic analysis for live streaming selling

Fei Ye, Li Ji, Yu Ning and Yina Li

Artificial intelligence is the magic wand making customer-centric a reality! An investigation into the relationship between consumer purchase intention and consumer engagement through affective attachment

Muhammad Bilal, Yunfeng Zhang, Shukai Cai, Umair Akram and Alrence Halibas

User perceptions and continuance intentions: An in-depth analysis of perceived values in amateur-hosted sharing accommodations

Leyi Zhang, Rosli Mahmood, Ida Md Yasin and Yongpeng Ma

Feeling close from Afar: Public reactions to racial profiling in retail and brand crisis management

Song-Yi Youn, Ki, Chung-Wha (Chloe) and Sejin Ha

The importance of online customer reviews characteristics on remanufactured product sales: Evidence from the mobile phone market on Amazon.com

Mengfan Zhai, Xinyue Wang and Xijie Zhao

Hey boomer, “your ride has arrivedâ€: Are you willing to continue using the ride-hailing app?

Umair Akram, Rambabu Lavuri and Swati Mathur

Connecting BOP consumers and retailers: What drives small-time retailing through social media?

Jitender Kumar, Gagan Katiyar, Ankit Mehrotra, Rekha Attri and Sushant Kumar Vishnoi

To ‘green dine’ or not to ‘green dine’? Assessing the impact of beliefs and altruism

Rawan Nimri, Anna Kralj, Farah Shishan and Nouf Suheimat

From redesign to revenue: Measuring the effects of servicescape remodeling on customer lifetime value

Tony Valentini, Claire Roederer and Castéran, Herbert

Exploring the stimulating role of augmented reality features in E-commerce: A three-staged hybrid approach

Xiao-Yu Xu, Qing-Dan Jia and Syed Muhammad Usman Tayyab

Sport event vs. art event? The effect of CSR-linked sponsorship event type on product purchase

Sangchul Park, Sungsook Ahn and Sanghoon Kim

Metaverse integration challenges: An in-depth ISM and MICMAC analysis

Nadjim Mkedder and Manish Das

Virtually responsible? Attribution of responsibility toward human vs. virtual influencers and the mediating role of mind perception

Fanjue Liu and Yu-Hao Lee

Exploring the roles of vlogger characteristics and video attributes on followers’ value perceptions and behavioral intention

Hsiao-Han Lu, Ching-Fu Chen and Yi-Wen Tai

Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth

Irfan Hameed, Umair Akram, Yamna Khan, Naveed R. Khan and Imran Hameed

Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media: Insight from emotional attachment perspective

Hua Pang and Kaige Zhang

The study of brand loyalty and switching cost on OTT bundled service choice: Focusing on reference-dependent preferences in the saturated market

Kyungah Kim and Junghun Kim

Human vs. AI: The battle for authenticity in fashion design and consumer response

Garim Lee and Hye-Young Kim

Generational differences in payment transparency perceptions

Elizabeth J. Parks-Stamm and Sameena M. Flinner

Up or down? The effect of vertical display on consumers’ attitude toward recycled product advertisements

Yanfeng Lin, Shenghong Ye, Guangrui Liu and Zhiheng Lin

Temporary VAT rate cuts and food prices in e-commerce

Svetlana Fedoseeva and Ellen Van Droogenbroeck

How observation of other shoppers increases the in-store use of mobile technology

Darvasi, Gábor, Martin Spann and Peter Pal Zubcsek

What affects the promoting intention of mobile banking services? Insights from mining consumer reviews

Bibaswan Basu, M.P. Sebastian and Arpan Kumar Kar

Customer definitions of moral value for retail brands: A qualitative understanding

Yunyi Wei, Sit, Kokho (Jason) and Yuksel Ekinci

Exploring consumer purchase intention in cross-boundary retail alliances with gamified OMO virtual-physical fusion services

Pei-Hsuan Tsai

Thermal comfort and retail sales: A big data analysis of extreme temperature's impact on brick-and-mortar stores

Jonghyun Yoo, Jiyong Eom and Yuyu Zhou

How does AI technology integration affect employees’ proactive service behaviors? A transactional theory of stress perspective

Yingying Huang and Dogan Gursoy