Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 35, issue C, 2017

Exploring the elements of consumer nostalgia in retailing: Evidence from a content analysis of retailer collages pp. 1-11

Hyunju Shin and Janna Parker

Speaking up against service unfairness: The role of negative meta-perceptions pp. 12-19

Ting Hin Ho, Dewi Tojib and Saman Khajehzadeh

Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics pp. 20-26

Patricia Yin Yin Lau, Jane L.Y. Terpstra Tong, Bella Ya-Hui Lien, Yen-Chen Hsu and Chooi Ling Chong

Comfort in brick and mortar shopping experiences: Examining antecedents and consequences of comfortable retail experiences pp. 27-35

Jeremy Ainsworth and Jamye Foster

What drives consumers' online information search behavior? Evidence from England pp. 36-45

Champa Bati Dutta and Debasish Das

Consumers’ relationships with brands and brand communities – The multifaceted roles of identification and satisfaction pp. 46-56

Bastian Popp and Herbert Woratschek

Explaining adoption of mobile banking with the theory of trying, general self-confidence, and cynicism pp. 57-67

Walid Chaouali, Nizar Souiden and Riadh Ladhari

An exploratory study of consumers’ perceptions: What are affordable luxuries? pp. 68-75

Juan Mundel, Patricia Huddleston and Michael Vodermeier

Product attributes and preference for foreign brands among Vietnamese consumers pp. 76-83

Jaeha Lee and Minhthu Jill Nguyen

Determinants of repurchase intentions of real estate agent services: Direct and indirect effects of perceived ethicality pp. 84-90

Nhat Quang Le and Magne Supphellen

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty pp. 91-97

Leila Agha Kasiri, Kenny Teoh Guan Cheng, Murali Sambasivan and Samsinar Md. Sidin

Consumer's scepticism of wine awards: A study of consumers’ use of wine awards pp. 98-105

Rosemarie Neuninger, Damien Mather and Tara Duncan

Social bundling: A novel method to enhance consumers’ intention to purchase online bundles pp. 106-117

Ahmed Doha, Maryam Ghasemaghaei and Khaled Hassanein

Unclarity confusion and expiration date labels in the United States: A consumer perspective pp. 118-126

Adrienne Hall-Phillips and Purvi Shah

Chewing increases consumers' thought-engagement during retail shopping pp. 127-132

Lee, Seung Hwan (Mark) and Ksenia Sergueeva

The role of benefits and transparency in shaping consumers’ green perceived value, self-brand connection and brand loyalty pp. 133-141

Jialing Lin, Antonio Lobo and Civilai Leckie

Customer-oriented communication in retail and Net Promoter Score pp. 142-149

Eger, Ludvík and MiÄ Ã­k, Michal

Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services pp. 150-162

Vincent Cheow Sern Yeo, See-Kwong Goh and Sajad Rezaei

Volume 34, issue C, 2017

Purchasing behaviour for environmentally sustainable products: A conceptual framework and empirical study pp. 1-9

Bipul Kumar, Ajay K. Manrai and Lalita A. Manrai

The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions pp. 10-18

Riadh Ladhari, Nizar Souiden and Dufour, Béatrice

Factors affecting current users’ attitude towards e-auctions in China: An extended TAM study pp. 19-29

Rui Li, Chung, Te-Lin (Doreen) and Ann Marie Fiore

Beyond the random location of shopping malls: A GIS perspective in Amman, Jordan pp. 30-37

Amjad Ahmad Abu ELSamen and Rund Ibrahim Hiyasat

Consumer socialization process: The role of age in children's online shopping behavior pp. 38-47

Park Thaichon

Experiential value: Multi-item scale development and validation pp. 48-57

Geetika Varshneya and Gopal Das

Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry: A multichannel perspective pp. 58-69

Elissar Toufaily and Frank Pons

Revisiting customers' perception of service quality in fast food restaurants pp. 70-81

Aidin Namin

Effects of price reframing tactics on consumer perceptions pp. 82-87

Miyuri Shirai

Does innovation-orientation lead to retail industry growth? Empirical evidence from patent analysis pp. 88-94

Eleonora Pantano, Constantinos-Vasilios Priporas, Stefano Sorace and Gianpaolo Iazzolino

A light in the dark: The benefits of co-production in service failures pp. 95-101

Pacheco, Natália Araújo, Larissa Carine Braz Becker and Brei, Vinícius Andrade

Portuguese food retailers – Exploring three classic theories of retail location pp. 102-116

Reigadinha, Tânia, Pedro Godinho and Joana Dias

Flagship stores for FMCG national brands: Do they improve brand cognitions and create favorable consumer reactions? pp. 117-137

Tim Nierobisch, Waldemar Toporowski, Till Dannewald and Steffen Jahn

How important is the strategic order of product attribute presentation in the non-life insurance market? pp. 138-144

Dominique-Ferreira, Sérgio

Exploring purchase intention of green skincare products using the theory of planned behavior: Testing the moderating effects of country of origin and price sensitivity pp. 145-152

Chia-Lin Hsu, Chi-Ya Chang and Chutinart Yansritakul

Understanding the antecedents of consumers' attitudes towards doggy bags in restaurants: Concern about food waste, culture, norms and emotions pp. 153-158

Lucie Sirieix, Lála, Jan and Kocmanová, Klára

Using an ensemble classifier based on sequential floating forward selection for financial distress prediction problem pp. 159-167

Saeid Fallahpour, Eisa Norouzian Lakvan and Mohammad Hendijani Zadeh

Virtue in small business in small places: Organisational factors associated with employee dishonest behaviour in the retail sector pp. 168-176

Krista Jaakson, Maaja Vadi, Ilona Baumane-Vitolina and Erika Sumilo

Consumer susceptibility to cross-selling persuasion: The roles of self-construal and interpersonal harmony pp. 177-184

Xuehua Wang and Hean Tat Keh

Liar, liar, my size is higher: How retailer context influences labeled size believability and consumer responses to vanity sizing pp. 185-192

Seth Ketron and Nancy Spears

Is brand alliance always beneficial to firms? pp. 193-200

Ruiliang Yan and Zixia Cao

Consumer advocacy: Examining the feeling and doing following a failed service encounter pp. 201-208

K.R. Jayasimha and Himanshu S. Srivastava

Brand expertise and perceived consistency reversals on vertical line extensions: The moderating role of extension direction pp. 209-218

Nicolas Pontes, Mauricio Palmeira and Colin Jevons

“Towards a co-creation framework in the retail banking services industry: Do demographics influence?†pp. 219-228

Jesús Cambra-Fierro, Pérez, Lourdes and Emily Grott

Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy pp. 229-234

Atieh Poushneh and Arturo Vasquez-Parraga

Work more and indulge more: Exploring the self-licensing effect of hard work on likelihood to purchase hedonic products pp. 235-239

Felix Septianto

Corporate social responsibility: Findings from the Chinese hospitality industry pp. 240-247

Lujun Su, Yue Pan and Xiaohong Chen

Retail supply chain management practices in India: A business intelligence perspective pp. 248-259

Mohua Banerjee and Manit Mishra

Consumer willingness to pay across retail channels pp. 264-270

Patrali Chatterjee and Archana Kumar

Not all adaptive selling to omni-consumers is influential: The moderating effect of product type pp. 271-277

Yuliya Yurova, Rippé, Cindy B., Suri Weisfeld-Spolter, Fiona Sussan and Aaron Arndt

Consumers' attitudes and intentions toward Internet-enabled TV shopping pp. 278-286

Gerhard Wagner, Hanna Schramm-Klein and Sascha Steinmann

Consumer avoidance of specially priced items during social coupon redemption pp. 287-293

Chinintorn Nakhata and Hsiao-Ching Kuo

Effects of pricing strategies and product quality on private label and national brand performance pp. 294-301

Rainer Olbrich, Hans Christian Jansen and Michael Hundt

Extending the resource-based view: Effects of strategic orientation toward community on small business performance pp. 302-308

Jeffrey M. Campbell and Joohyung Park

Does shelf space management intervention have an effect on calorie turnover at supermarkets? pp. 311-318

Abdulfatah Adam, Jensen, Jørgen D., Iben Sommer and Gitte L. Hansen

You can't buy what you can't see: Retailer practices to increase the green premium pp. 319-325

Hugo Guyader, Mikael Ottosson and Lars Witell

Configurations of business strategy and marketing channels for e-commerce and traditional retail formats: A Qualitative Comparison Analysis (QCA) in sporting goods retailing pp. 326-333

Tobias Johansson and Johan Kask

Defensive strategy against a private label: Building brand premium for retailer cooperation pp. 335-339

S. Chan Choi

The role of consumers' attitude towards economic climate in their reaction to ‘PL-only’ assortments: Evidence from the United States and Spain pp. 340-348

Gázquez-Abad, Juan Carlos, Martínez-López, Francisco J. and Irene Esteban-Millat

Buying private label in durables: Gender and other psychological variables pp. 349-357

Miquel, María-José, Caplliure, Eva-María, Pérez, Carmen and Bigné, Enrique

Creation of consumer loyalty and trust in the retailer through store brands: The moderating effect of choice of store brand name pp. 358-368

Natalia Rubio, Villaseñor, Nieves and Yagüe, María Jesús