Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 61, issue C, 2021

To look tasty, let's show the ingredients! Effects of ingredient images on implicit tasty–healthy associations for packaged products

Sonia Capelli and Fanny Thomas

The biasing effect of evocative attributes at the implicit and explicit level: The tradition halo and the industrial horn in food products evaluations

Juliette Richetin, Eugenio Demartini, Anna Gaviglio, Elena Claire Ricci, Stefanella Stranieri, Alessandro Banterle and Marco Perugini

Consumer response to service brand physical elements: Using a semantic priming task to explore implicit understanding of service brand meaning

Belboula, Imène and Claire-Lise Ackermann

Unravelling the intellectual discourse of implicit consumer cognition: A bibliometric review

Wörfel, Philipp

Capturing implicit texture–flavour associations to predict consumers’ new product preferences

Caroline Cuny, Petit, Cécile and Allain, Gaël

Shape congruence in product design: Impacts on automatically activated attitudes

Gordy Pleyers

Consumers’ implicit attitudes toward corporate social responsibility and corporate abilities: Examining the influence of bank governance using the implicit association test

Charlotte Lecuyer, Sonia Capelli and William Sabadie

Customer reactions to self-checkout discontinuance

Tapani Rinta-Kahila, Esko Penttinen, Ashish Kumar and Ramkumar Janakiraman

The role of culture and personality traits in board game habits and attitudes: Cross-cultural comparison between Denmark, Germany, and USA

Amit Bar and Tobias Otterbring

Brand and quality effects on introduction of store brand products

Nasser Al-Monawer, Mehdi Davoodi and Lian Qi

Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank

Jean Robert Kala Kamdjoug, Serge-Lopez Wamba-Taguimdje, Samuel Fosso Wamba and Ingrid Bive'e Kake

The influence of human crowding and store messiness on consumer purchase intention– the role of contamination and scarcity perceptions

Shipra Gupta and Merve Coskun

Scarcity signaling in sales promotion: An evolutionary perspective of food choice and weight status

Anne O. Peschel

Chirping birds and barking dogs: The interactive effect of ambient sensory cue source and valence on consumers’ choice of natural products

Sina Esteky

Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective

Yao-Te Tsai and Praewwanit Tiwasing

Shifts in consumer behavior towards organic products: Theory-driven data analytics

Firouzeh Taghikhah, Alexey Voinov, Nagesh Shukla and Tatiana Filatova

The roles of sensory perceptions and mental imagery in consumer decision-making

Minjeong Kim, Jung-Hwan Kim, Minjung Park and Jungmin Yoo

Short-term and long-term effects of touchpoints on customer perceptions

Jesús Cambra-Fierro, Yolanda Polo-Redondo and Andreea Trifu

Encouraging healthy choices in the retail store environment: Combining product information and shelf allocation

Benedetta Grandi, Steve Burt and Maria Grazia Cardinali

Segmentation of both reviewers and businesses on social media

Sangkil Moon, Nima Jalali and Sunil Erevelles

Enhancing subscription-based ecommerce services through gambled price discounts

Wee-Kheng Tan and Bo-Hsiang Chen

Drivers and barriers for city shopping: Perspectives from retailers and consumers in regional Australia

Louise Grimmer

Optimal pricing in social networks considering reference price effect

Yongrui Duan and Yixuan Feng

A tale of two recommender systems: The moderating role of consumer expertise on artificial intelligence based product recommendations

Sydney Chinchanachokchai, Pipat Thontirawong and Punjaporn Chinchanachokchai

Online fraudulent returns in Taiwan: The impacts of e-retailers’ transaction ethics and consumer personality

Hsiu-Hua Chang and Yi-Yan Guo

Case based models of the relationship between consumer resistance to innovation and customer churn

Yang Sun

Intrinsic motivation of luxury consumers in an emerging market

Shadma Shahid and Justin Paul

Immediate or delayed! Whether various types of consumer sales promotions drive impulse buying?: An empirical investigation

Nirmalya Bandyopadhyay, Bharadhwaj Sivakumaran, Sanjay Patro and Ravi Shekhar Kumar

SKU performance and distribution: A large-scale analysis of the role of product characteristics with store scanner data

Martin Hirche, Luke Greenacre, Magda Nenycz-Thiel, Simone Loose and Larry Lockshin

How social distance affects the intention and behavior of collaborative consumption: A study based on online car-hailing service

Lu Huang, Yuan Li, Xing Huang and Liying Zhou

The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective

Eger, Ludvík, Komárková, Lenka, Egerová, Dana and MiÄ Ã­k, Michal

Digitally enabling sustainable food shopping: App glitches, practice conflicts, and digital failure

Christian Fuentes, Olivia Cegrell and Josefine Vesterinen

Risk-reduction strategies in competitive convenience retail: How brand confusion can impact choice among existing similar alternatives

Jerry Yuwen Shiu

Value co-creation and social media: Investigating antecedents and influencing factors in the U.S. retail banking industry

Lars-Erik Casper Ferm and Park Thaichon

Behavioral reasoning perspectives to brand love toward natural products: Moderating role of environmental concern and household size

Naman Sreen, Amandeep Dhir, Shalini Talwar, Teck Ming Tan and Fatimah Alharbi

A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing

Yanika Tueanrat, Savvas Papagiannidis and Eleftherios Alamanos

The future of service: The power of emotion in human-robot interaction

Stephanie Hui-Wen Chuah and Joanne Yu

Analyzing the relationship between CSR and reputation in the banking sector

Ruiz, Belén and García, Juan A.

Following you wherever you go: Mobile shopping ‘cart-checkout’ abandonment

Anuj Pal Kapoor and Madhu Vij

Do promotion and prevention focus influence impulse buying: The role of mood regulation, shopping values, and impulse buying tendency

Chandan Parsad, Sanjeev Prashar, T. Sai Vijay and Mukesh Kumar

Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19

Alena Bermes

Do you bear to reject them? The effect of anthropomorphism on empathy and consumer preference for unattractive produce

Tong Chen, Amar Razzaq, Ping Qing and Binbin Cao

Retailers’ coalition and quantity discounts under demand uncertainty

Jafar Heydari and Behnam Momeni

The link between corporate social responsibility and customer loyalty: Empirical evidence from the Islamic banking industry

Muhammad Muflih

Examining the influence of cultural and ethical ideology on consumers’ perceptions about the ethics of online retailers and its effects on their loyalty

Sameh Aboul-Dahab, Gomaa Agag and Ziad Hassan Abdelmoety

How to prevent food waste behaviour? A deep empirical research

Salih Aka and Naci Buyukdag

Exploring information technology success of Augmented Reality Retail Applications in retail food chain

Candy Lim Chiu, Han-Chiang Ho, Tiancheng Yu, Yijun Liu and Yuwen Mo

Conceptualization of e-servicescapes in the fitness applications and wearable devices context: Multi-dimensions, consumer satisfaction, and behavioral intention

Minseong Kim

Joint service, pricing and advertising strategies with tourists’ green tourism experience in a tourism supply chain

Shigui Ma, Yong He and Ran Gu

Determinants of holistic passenger experience in public transportation: Scale development and validation

Rajesh Ittamalla and Daruri Venkata Srinivas Kumar

Factors influencing consumers' purchase decision-making in O2O business model: Evidence from consumers' overall evaluation

Chong Wang, Yanqing Wang, Jixiao Wang, Jiuling Xiao and Jian Liu

RFM-based repurchase behavior for customer classification and segmentation

Mussadiq Abdul Rahim, Muhammad Mushafiq, Salabat Khan and Zulfiqar Ali Arain

The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior

Salman Kimiagari and Neda Sharifi Asadi Malafe

“I just like this e-Retailerâ€: Understanding online consumers repurchase intention from relationship quality perspective

Samuel Antwi

I need to touch it to buy it! How haptic information influences consumer shopping behavior across channels

Francesca De Canio and Maria Fuentes-Blasco

Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown

Cameron Guthrie, Samuel Fosso-Wamba and Jean Brice Arnaud

An exploratory study on factors contributing to job dissatisfaction of retail employees in India

Pallavi Pandey, Saumya Singh and Pramod Pathak

Where to refuel: Modeling on-the-way choice of convenience outlet

Ari Pramono and Harmen Oppewal

A neural network based price sensitive recommender model to predict customer choices based on price effect

Shiuann-Shuoh Chen, Bhaskar Choubey and Vinay Singh

The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions

Man Lai Cheung, Guilherme D. Pires, Philip J. Rosenberger, Wilson K.S. Leung and Mohamad-Noor Salehhuddin Sharipudin

The impact of user perceptions of AR on purchase intention of location-based AR navigation systems

Timothy Hyungsoo Jung, Sujin Bae, Natasha Moorhouse and Ohbyung Kwon

Shopping centers revisited: The interplay between consumers’ spontaneous online communications and retail planning

Eleonora Pantano, Charles Dennis and Michela De Pietro

Does playing a video game really result in improvements in psychological well-being in the era of COVID-19?

Minseong Kim

How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention

Jesús Cambra-Fierro, Gao, Lily (Xuehui), Melero-Polo, Iguácel and Andreea Trifu

Perceived brand authenticity and social exclusion as drivers of psychological brand ownership

Vikas Kumar and Vikrant Kaushal

The social media response to the rollout of legalized cannabis retail in Ontario, Canada

Joseph Aversa, Jenna Jacobson, Tony Hernandez, Evan Cleave, Michael Macdonald and Stephanie Dizonno

Investigating the impact of shopper personality on behaviour in immersive Virtual Reality store environments

Alexander Schnack, Malcolm Wright and Jonathan Elms

Bandwagon vs snob luxuries: Targeting consumers based on uniqueness dominance

Manish Das, Mohshin Habib, Victor Saha and Charles Jebarajakirthy

Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry: A multi-group analysis utilizing social exchange theory

Lars-Erik Casper Ferm and Park Thaichon

Building influencers' credibility on Instagram: Effects on followers’ attitudes and behavioral responses toward the influencer

Daniel Belanche, Casaló, Luis V., Flavián, Marta and Ibáñez-Sánchez, Sergio

Longitudinal analysis versus cross-sectional analysis in assessing the factors influencing shoppers’ impulse purchase behavior – Do the store ambience and salesperson interactions really matter?

Bharath Shashanka Katakam, Ramulu Bhukya, Raja Shekhar Bellamkonda and Nagaraj Samala

Relevant, or irrelevant, external factors in panic buying

Catherine Prentice, Mai Nguyen, Purnima Nandy, Michael Aswin Winardi, Ying Chen, Lien Le Monkhouse, Sergio Dominique-Ferreira and Bela Stantic

Customer segmentation by web content mining

Jinfeng Zhou, Jinliang Wei and Bugao Xu

Psychological antecedents of consumer trust in CRM campaigns and donation intentions: The moderating role of creativity

Sujo Thomas and Ashwin Jadeja

Consistent price endings increase consumers perceptions of cheapness

Hui-Hsi Hung, Yin-Hui Cheng, Shih-Chieh Chuang, Annie Pei-I Yu and Yu-Ting Lin

Price versus service: Can retailers beat showrooming with competence?

Patricia J. Schneider and Stephan Zielke

Peer presence promotes popular choices: A “Spicy†field study on social influence and brand choice

Tobias Otterbring