Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 59, issue C, 2021

A two-stage model for forecasting consumers’ intention to purchase with e-coupons

Xinxin Ren, Jingjing Cao, Xianhao Xu and Gong, Yeming (Yale)

Exploring the factors affecting customers’ intention to purchase a smart speaker

Hsiao-Chi Ling, Hong-Ren Chen, Kevin K.W. Ho and Kuo-Lun Hsiao

Social learning effects of complaint handling on social media: Self-construal as a moderator

Hsuan-Hsuan Ku, Rong-An Shang and Yi-Fan Fu

The impact of customer experience on consumer purchase intention in cross-border E-commerce——Taking network structural embeddedness as mediator variable

Nan Chen and Yunpeng Yang

‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry

Elmira Djafarova and Tamar Bowes

Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making

Md Rokonuzzaman, Pramod Iyer and Ahasan Harun

The effects of the visual presentation of an Influencer's Extroversion on perceived credibility and purchase intentions—moderated by personality matching with the audience

Young Anna Argyris, Aziz Muqaddam and Steven Miller

Modeling consumer engagement on social networking sites: Roles of attitudinal and motivational factors

Ainsworth Anthony Bailey, Carolyn M. Bonifield and Jon D. Elhai

Pricing and return strategy of online retailers based on return insurance

Minglun Ren, Jiqiong Liu, Shuai Feng and Aifeng Yang

Exploring the impact of different factors on brand equity and intention to take up online courses from e-Learning platforms

Arghya Ray, Pradip Kumar Bala, Shibashish Chakraborty and Shilpee A. Dasgupta

The role of food eating values and exploratory behaviour traits in predicting intention to consume organic foods: An extended planned behaviour approach

Muhammad Ahsan Sadiq, Balasundaram Rajeswari, Lubna Ansari and Mohd Danish Kirmani

My style, my food, my waste! Consumer food waste-related lifestyle segments

Jessica Aschemann-Witzel, Ilona E. de Hooge and Almli, Valérie L.

Validating a consumer-based service brand equity (CBSBE) model in the airline industry

Moniruzzaman Sarker, Amrul Asraf Mohd-Any and Yusniza Kamarulzaman

Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors

Dongmei Li and Xiaoyun Han

Self-service technology in supermarkets – Do frontline staff still matter?

Piyush Sharma, Akiko Ueno and Russel Kingshott

Panic buying in the COVID-19 pandemic: A multi-country examination

Tahir Islam, Abdul Hameed Pitafi, Vikas Arya, Ying Wang, Naeem Akhtar, Shujaat Mubarik and Liang Xiaobei

International retail format transfer: A comparison study of Australian and U.S. warehouse club members

Jie Li, Patricia Huddleston and Stella Minahan

Book belly band as a visual cue: Assessing its impact on consumers’ in-store responses

Marco Visentin and Annamaria Tuan

Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience

Nikunj Kumar Jain, Hasmukh Gajjar and Bhavin J. Shah

Cooperative game analysis of coordination mechanisms under fairness concerns of a green retailer

Ranran Zhang, Weimin Ma, Hongyun Si, Jinjin Liu and Le Liao

The moderating role of childhood socioeconomic status on the impact of nudging on the perceived threat of coronavirus and stockpiling intention

Jungkeun Kim, Marilyn Giroux, Jae-Eun Kim, Yung Kyun Choi, Hector Gonzalez-Jimenez, Jacob C. Lee, Jooyoung Park, Seongsoo Jang and (Sam) Kim, Seongseop

To err is human: Tolerate humans instead of machines in service failure

Nuoya Chen, Smaraki Mohanty, Jinfeng Jiao and Xiucheng Fan

Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective

Sedigheh Moghavvemi, Tan Xin Mei, Seuk Wai Phoong and Seuk Yen Phoong

Consumer responses to trade-offs in eco-friendly clothing: The moderating effects of fashion leadership and regulatory focus

Jonghan Hyun, Kiwon Lee and Jihyun Kim-Vick

A netnographical approach to typologizing customer engagement and corporate misconduct

Lian-Lian Hua, Catherine Prentice and Xiaoyun Han

The impact of cross border E-tailer's return policy on consumer's purchase intention

Bingjia Shao, Zhendong Cheng, Lijuan Wan and Jie Yue

“I just don't like digital-only banks, and you should not use them eitherâ€: Traditional-bank customers' opposition to using digital-only banks

Jacques Nel and Christo Boshoff

An innovation resistance theory perspective on purchase of eco-friendly cosmetics

Mohd Sadiq, Mohd Adil and Justin Paul

Managing transformations in retail agglomerations:Case Itis shopping center

Hänninen, Mikko and Lauri Paavola

Opinion leadership vs. para-social relationship: Key factors in influencer marketing

Samira Farivar, Fang Wang and Yufei Yuan

True colors: Consumers’ packaging choices depend on the color of retail environment

Luisa M. Martinez, Rando, Belén, Luisa Agante and Ana Maria Abreu

Observing viewers’ self-reported and neurophysiological responses to message appeal in social media advertisements

Anees Wajid, Muhammad Mustafa Raziq, Qazi Mohammed Ahmed and Mansoor Ahmad

Online channel adoption in supermarket retailing

Marta Frasquet, Marco Ieva and Cristina Ziliani

Using in-store customer education to act upon the negative effects of impulsiveness in relation to unhealthy food consumption

Nadia Steils

Would you bring home ugly produce? Motivators and demotivators for ugly food consumption

Yang Xu, EunHa Jeong, Jang, SooCheong (Shawn) and Xiaolong Shao

Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention

Weiping Yu, Xiaoyun Han, Lei Ding and Mingli He

Need for touch and haptic imagery: An investigation in online fashion shopping

Susana Silva, Thelma Valeria Rocha, Roberta De Cicco, Renata Fernandes Galhanone and Luiza Tari Manzini Ferreira Mattos

Anticipated firm interaction can bias expressed customer satisfaction

Ashesh Mukherjee, Thomas Burnham and Dan King

Ethical judgment, subjective norms, and ethical consumption: The moderating role of moral certainty

Abdallah Khalaf Alsaad

A deep hybrid learning model for customer repurchase behavior

Jina Kim, HongGeun Ji, Soyoung Oh, Syjung Hwang, Eunil Park and Angel P. del Pobil

Extending variety seeking to multi-sided platforms: Impact of new retailer listing

Khadija Ali Vakeel, Fudurić, Morana and Edward C. Malthouse

Exploring E-retailing in the Danube Region countries: A study on internet purchasing

Jelena KonÄ ar, Aleksandar Grubor, VuÄ enović, Sonja and Marić, Radenko

Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study

Claudel Mombeuil and Helena Uhde

The unexpected effect of frugality on green purchase intention

Hong Wang, Baolong Ma, Rubing Bai and Lin Zhang

Disentangling the respective impacts of assortment size and alignability on perceived assortment variety

Mejía, Victor D., Philippe Aurier and Richard Huaman-Ramirez

Low-carbon decision-making model of online shopping supply chain considering the O2O model

Yisheng Wu, Ronghua Lu, Jing Yang and Feng Xu

Decision-making mechanism of online retailer based on additional online comments of consumers

Yong Liu, Wen-xue Gan and Qi Zhang

Influence of customer application experience and value in use on loyalty toward retailers

Arnold Japutra, Ami Fitri Utami, Sebastian Molinillo and Irwan Ekaputra

A sequence analysis approach to segmenting credit card customers

Hillbun Ho, Tien, Keng-Ming (Terence), Anne Wu and Sonika Singh

Does live performance play a critical role in building destination brand equity — A mixed-method study of “Impression Dahongpao"

Shu-Ning Zhang, Yong-Quan Li, Chih-Hsing Liu and Wen-Qi Ruan

The effect of assortment and fulfillment on shopping assistance and efficiency: An e-tail servicescape perspective

Pradeep Kautish, Justin Paul and Rajesh Sharma

Measurement of factors influencing online shopper buying decisions: A scale development and validation

Semila Fernandes, V.G. Venkatesh, Rajesh Panda and Yangyan Shi

Profit for friends, fairness for strangers: Social distance reverses the endowment effect in proxy decision making

Hyunji Kim and Simone Schnall

Unplanned purchase of new products

Ryo Kato and Takahiro Hoshino

Why do retail consumers buy green apparel? A knowledge-attitude-behaviour-context perspective

Amandeep Dhir, Mohd Sadiq, Shalini Talwar, Mototaka Sakashita and Puneet Kaur

E-retail factors for customer activation and retention: An empirical study from Indian e-commerce customers

Vikas Kumar and Ogunmola Gabriel Ayodeji

Motives behind retailers’ post-entry expansion - Evidence from the Chinese luxury fashion market

Huifeng Bai, Julie McColl and Christopher Moore

The happy virtual agent and its impact on the human customer in the service encounter

Magnus Soderlund, Eeva-Liisa Oikarinen and Teck Ming Tan

More bodily motor action, less visual attention: How supermarket stimuli and consumer-related factors influence gaze behavior

Wagner Junior Ladeira, Marlon Dalmoro, Fernando de Oliveira Santini, Juliane Ruffatto and Roberto Zanoni

The impact of hard discounter presence on store satisfaction and store loyalty

Auke Hunneman, Peter C. Verhoef and Laurens M. Sloot

Planning of the cow milk assortment for large retail chains in North Italy: A comparison of two metropolitan cities

Valentina Maria Merlino, Giulia Mastromonaco, Danielle Borra, Simone Blanc, Filippo Brun and Stefano Massaglia

Marketing the use of headgear in high contact sports

Negin Ahmadi Saber Doust, Patrick van Esch, Joya Kemper, Drew Franklin and Shane Casserly

Effects of employees’ opportunities to influence in-store music on sales: Evidence from a field experiment

Sven-Olov Daunfeldt, Jasmine Moradi, Niklas Rudholm and Öberg, Christina

Determinants of customers’ intentions towards environmentally sustainable banking: Testing the structural model

Shilpa Taneja and Liaqat Ali

The impact of planned vs. unplanned purchases on subsequent purchase decision making in sequential buying situations

Yong Seok Sohn and Man Ting Ko

Antecedents of consumer-brand identification in terms of belonging brands

Büyükdağ, Naci and Olgun Kitapci

Role of consumer health consciousness, food safety & attitude on organic food purchase in emerging market: A serial mediation model

Samala Nagaraj

Revenue management in a multi-level multi-channel supply chain considering pricing, greening, and advertising decisions

Behrooz Khorshidvand, Hamed Soleimani, Soheil Sibdari and Mir Mehdi Seyyed Esfahani

From overt to covert: Exploring discrimination against homosexual consumers in retail stores

Mark S. Rosenbaum, Ramirez, Germán Contreras and Kim, Kathy (Kawon)

Exploring the use of content analysis methodology in consumer research

May Kristin Vespestad and Anne Clancy

Food advertising targeting children in India: Analysis and implications

Ritu Mehta and Apoorva Bharadwaj