 When service robots look at themselves in the mirror: An examination of the effects of perceptions of robotic self-recognitionSöderlund, Magnus Journal of Retailing and Consumer Services, 2022, vol. 64, issue C Abstract: Service robots sharing the same environments with humans are typically designed to have various humanlike features, because perceptions of robots as humanlike make them more acceptable to human users. This study examines one human characteristic that has hitherto been unexplored in studies of humans' perceptions of robots: a self-recognition ability. For (adult) humans, self-recognition is typically uncomplicated and effortless, yet it is of fundamental importance for social interaction, and therefore it was assumed that perceptions of robotic self-recognition abilities would be used for inferences about other robot attributes. A between-subjects experiment, in which a domestic service robot's ability to recognize itself was manipulated (low vs. high), showed that high self-recognition boosted perceptions of the quality of the service delivered by the robot, and that this effect was mediated by perceptions of the robot as having a capacity for learning and having theory of mind. Keywords: Service robots; Self-recognition; Capacity for learning; Theory of mind; Perceived service quality (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003866 DOI: 10.1016/j.jretconser.2021.102820 Access Statistics for this article Journal of Retailing and Consumer Services is currently edited by Harry Timmermans More articles in Journal of Retailing and Consumer Services from Elsevier |
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