Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 26, issue C, 2015

Entry mode selection and its impact on an incumbent supply chain coordination pp. 1-13

Zong-Hong Cao, Yong-Wu Zhou, Ju Zhao and Chang-Wen Li

The influence of relationship marketing orientation on brand equity in banks pp. 14-22

Dhanushanthini Yoganathan, Charles Jebarajakirthy and Paramaporn Thaichon

A two-dimensional model of trust–value–loyalty in service relationships pp. 23-31

Joe Choon Yean Chai, Naresh K. Malhotra and Frank Alpert

Evaluating servicescape designs using a VR-based laboratory experiment: A case of a Duty-free Shop pp. 32-40

Ryeok-Hwan Kwon, Kwang-Jae Kim, Ki-Hun Kim, Yoo-Suk Hong and Bohyun Kim

“What does a woman want?†The moderating effect of age in female consumption pp. 41-46

Yelena Tsarenko and Yuliya Strizhakova

Edutainment experiences for children in retail stores, from a child’s perspective pp. 47-56

Florence Feenstra, Laurent Muzellec, Brigitte de Faultrier and Jacques Boulay

The role of Security, Design and Content factors on customer trust in mobile commerce pp. 57-69

Mehrbakhsh Nilashi, Othman Ibrahim, Vahid Reza Mirabi, Leili Ebrahimi and Mojtaba Zare

A valued agent: How ECAs affect website customers' satisfaction and behaviors pp. 70-82

Mohammed Slim Ben Mimoun and Ingrid Poncin

Does the value manufacturers (brands) create translate into enhanced reputation? A multi-sector examination of the value–satisfaction–loyalty–reputation chain pp. 83-96

Laurent Tournois

Antecedents of rural and urban consumers' propensity to outshop and product specific outshopping behaviour pp. 97-103

Jayesh D. Patel, Nishith Bhatt, Yupal Shukla and Dharmesh Gadhavi

Consumers between supermarket shelves: The influence of inter-personal distance on consumer behavior pp. 104-114

Michael Luck and Martin Benkenstein

Consumer acceptance of a revolutionary technology-driven product: The role of adoption in the industrial design development pp. 115-124

Jungkun Park, Frances Gunn, YoungHee Lee and Scott Shim

Price competition in retailing: The importance of the price density function pp. 125-132

Sylvain P.C. Willart

The role of design in the future of digital channels: Conceptual insights and future research directions pp. 133-140

Karla Straker, Cara Wrigley and Michael Rosemann

Competing for attention with in-store promotions pp. 141-146

Megan Phillips, Andrew G. Parsons, Helene J. Wilkinson and Paul W. Ballantine

Antecedents of tourism destination reputation: The mediating role of familiarity pp. 147-152

Enrique Marinao Artigas, Sonia Vilches-Montero and Coro Chasco Yrigoyen

Analysis on supply chain risks in Indian apparel retail chains and proposal of risk prioritization model using Interpretive structural modeling pp. 153-167

V.G. Venkatesh, Snehal Rathi and Sriyans Patwa

Volume 25, issue C, 2015

Price promotion landscape in the US and UK: Depicting retail practice to inform future research agenda pp. 1-11

Svetlana Bogomolova, Steven Dunn, Giang Trinh, Jennifer Taylor and Richard J. Volpe

A decision support model for determining the level of product variety with marketing and supply chain considerations pp. 12-21

Siddhartha S. Syam and Amit Bhatnagar

The development of a consumer value proposition of private label brands and the application thereof in a South African retail context pp. 22-35

Justin Beneke and Stephen Carter

How do you feel when you see a list of prices? the interplay among price dispersion, perceived risk and initial trust in Chinese C2C market pp. 36-46

Kewen Wu, Julita Vassileva, Zeinab Noorian and Yuxiang Zhao

Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions pp. 47-57

Söderlund, Magnus and Jonas Colliander

Brand value chain in practise; the relationship between mindset and market performance metrics: A study of the Swedish market for FMCG pp. 58-70

Johan Anselmsson and Niklas Bondesson

Reward me, charity, or both? The impact of fees and benefits in loyalty programs pp. 71-80

C. Clifton Eason, Mark N. Bing and Jack Smothers

Re-examining online customer experience to include purchase frequency and perceived risk pp. 81-95

Jillian Martin, Gary Mortimer and Lynda Andrews

An empirical examination of performance in the clothing retailing industry: A case study pp. 96-105

Manuel Xavier, José, Victor Ferreira Moutinho and Carrizo Moreira, António

Engaging consumers on new integrated multichannel retail settings: Challenges for retailers pp. 106-114

Eleonora Pantano and Milena Viassone

Productivity change of microfinance institutions in Kenya: A bootstrap Malmquist approach pp. 115-121

Mahinda Wijesiri and Michele Meoli

Financial literacy and student attitudes to debt: A cross national study examining the influence of gender on personal finance concepts pp. 122-129

Steve Agnew and Neil Harrison

Volume 24, issue C, 2015

Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping: The reciprocating role of participation pp. 1-9

Kiseol Yang, Xiaoshu Li, HaeJung Kim and Young Hoon Kim

The effect of involvement on visual attention and product choice pp. 10-21

Bridget K. Behe, Mikyeung Bae, Patricia T. Huddleston and Lynnell Sage

Effects of loyalty program rewards on store loyalty pp. 22-32

Lars Meyer-Waarden

Conceptualizing and measuring consumer perceptions of retailer innovativeness in Taiwan pp. 33-41

Chen-Yu Lin

A cross-cultural exploration of situated learning and coping pp. 42-50

Mousumi Bose and Lilly Ye

In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior pp. 51-59

Damien Chaney, Renaud Lunardo and Camille Saintives

Brand experience anatomy in retailing: An interpretive structural modeling approach pp. 60-69

Imran Khan and Zillur Rahman

Construction and validation of the in-store privacy preference scale pp. 70-78

Bridget Satinover Nichols

Consumers' reaction to fair trade motivated price increases pp. 79-84

Colin L. Campbell, Daniel Heinrich and Schoenmüller, Verena

Exploring the intention to continue using web-based self-service pp. 85-93

Shu-Mei Tseng

Are they always promising? An empirical analysis of moderators influencing consumer preferences for economy and premium private labels pp. 94-99

Oliver Schnittka

A higher-order model of consumer brand engagement and its impact on loyalty intentions pp. 100-109

Abhishek Dwivedi

The effect of justice in the history of loyalty: A study in failure recovery in the retail context pp. 110-120

Evandro Luiz Lopes and Marcos Antonio da Silva

Retail design and the visually impaired: A needs assessment pp. 121-129

Hong Yu, Sandra Tullio-Pow and Ammar Akhtar

Swedish food retailers promoting climate smarter food choices—Trapped between visions and reality? pp. 130-139

Tjärnemo, Heléne and Södahl, Liv

Volume 23, issue C, 2015

The impact of age in the generation of satisfaction and WOM in mobile shopping pp. 1-8

San-Martín, Sonia, Jana Prodanova and Jiménez, Nadia

How in-store educational and entertaining events influence shopper satisfaction pp. 9-20

Sean Sands, Harmen Oppewal and Michael Beverland

The role of brand exposure and experience on brand recall—Product durables vis-à -vis FMCG pp. 21-31

Chris Baumann, Hamin Hamin and Amy Chong

Host׳s interpersonal influence on guests in a home sales party pp. 32-38

Rachel Sammon and Kyoung-Nan Kwon

A study investigating attitudinal perceptions of microcredit services and their relevant drivers in bottom of pyramid market segments pp. 39-48

Charles Jebarajakirthy and Antonio Lobo

A non-linear causal network of marketing channel system structure pp. 49-57

Florian Dost

Coping with stress: A study of retail banking service workers in Russia pp. 58-69

Nicholas J. Ashill, Michel Rod and Tanya Gibbs

Consumer choice of store brands across store formats: A panel data analysis under crisis periods pp. 70-76

Joseph Kaswengi and Mbaye Fall Diallo

Customization in bicycle retailing pp. 77-90

Hamid Jafari, Anna Nyberg, Tone-Lise Osnes and Annika Schmitz

Female consumers׳ intention to be involved in fair-trade product consumption in the U.S.: The role of previous experience, product features, and perceived benefits pp. 91-98

Min-Young Lee, Vanessa Jackson, Kimberly A. Miller-Spillman and Erika Ferrell

U.S. online shopping: Facts, fiction, hopes and dreams pp. 99-106

Don E. Schultz and Martin P. Block

Determinants of attitudinal loyalty in Nigerian telecom service sector: Does commitment play a mediating role? pp. 107-117

Ernest Emeka Izogo

Store choice: How understanding consumer choice of ‘where’ to shop may assist the small retailer pp. 118-124

Steve Goodman and Remaud, Hervé

The effects of special displays on shopping behavior pp. 125-132

Shih-Ching Wang and Mark Lang