Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 45, issue C, 2018

Community in context: Comparing brand communities and retail store communities pp. 1-11

Cara Peters and Charles D. Bodkin

We’ve shopped before: Exploring instructions as an influence on mystery shopper reporting pp. 12-20

Michael C. Porter and James E. Heyman

Exploring reviews and review sequences on e-commerce platform: A study of helpful reviews on Amazon.in pp. 21-32

Kapil Kaushik, Rajhans Mishra, Nripendra P. Rana and Yogesh K. Dwivedi

Identifying the geography of online shopping adoption in Belgium pp. 33-41

Joris Beckers, Cárdenas, Ivan and Ann Verhetsel

Social influence on innovation resistance in internet banking services pp. 42-51

Makoto Matsuo, Chieko Minami and Takuya Matsuyama

Mobile wallet inhibitors: Developing a comprehensive theory using an integrated model pp. 52-63

Sujeet Kumar Sharma, Sachin Kumar Mangla, Sunil Luthra and Zahran Al-Salti

Brand community relationships transitioning into brand relationships: Mediating and moderating mechanisms pp. 64-73

Jitender Kumar and Jogendra Kumar Nayak

Effects of online review positiveness and review score inconsistency on sales: A comparison by product involvement pp. 74-80

Seyed Pouyan Eslami and Maryam Ghasemaghaei

Information technology use in retail chains: Impact on the standardisation of pricing and promotion strategies and performance pp. 81-91

Fumikazu Morimura and Yuji Sakagawa

The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model pp. 92-102

Estelle van Tonder, Stephen Graham Saunders, Inonge Theresa Lisita and Leon Tielman de Beer

Affect transfer from national brands to store brands in multi-brand stores pp. 103-110

Francesco Massara, Daniele Scarpi, Robert D. Melara and Daniele Porcheddu

Tests of in-store experience and socially embedded measures as predictors of retail store loyalty pp. 111-119

Sungjoon Yoon and Ji Eun Park

Illegitimate returns as a trigger for customers’ ethical dissonance pp. 120-131

Tali Seger-Guttmann, Iris Vilnai-Yavetz, Chen-Ya Wang and Luca Petruzzellis

Influences of ‘appscape’ on mobile app adoption and m-loyalty pp. 132-141

Deepak S. Kumar, Keyoor Purani and Shyam A. Viswanathan

Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes pp. 142-151

Chiehyeon Lim and Kwang-Jae Kim

Exploring the impact of shopper ethnicity through the path-to-purchase framework pp. 152-162

Robert Paul Jones, Kerri M. Camp and Rodney C. Runyan

A new approach to segmenting multichannel shoppers in Korea and the U.S pp. 163-178

Joonyong Park and Renee B. Kim

Internet Channel Cannibalization and its influence on salesperson performance outcomes in an emerging economy context pp. 179-189

Dheeraj Sharma, S.K. Pandey, Rajesh Chandwani, Peeyush Pandey and Rojers Joseph

Managing value co-creation in consumer service systems within smart retail settings pp. 190-197

Clara Bassano, Paolo Piciocchi, Spohrer, James ("Jim") C. and Maria Cristina Pietronudo

Transformative retail services: Elevating loyalty through customer well-being pp. 198-206

Cord-Christian Troebs, Tillmann Wagner and F. Heidemann

Fluent contextual image backgrounds enhance mental imagery and evaluations of experience products pp. 207-220

Erik Maier and Florian Dost

Beyond the shadow of a doubt: The effect of consumer knowledge on restaurant evaluation pp. 221-229

Iman Naderi, Audhesh K. Paswan and Francisco Guzman

Willingness to pay more for green products: The interplay of consumer characteristics and customer participation pp. 230-238

Shuqin Wei, Tyson Ang and Vivien E. Jancenelle

Social media revenge: A typology of online consumer revenge pp. 239-255

Zaid Mohammad Obeidat, Sarah Hong Xiao, Zainah al Qasem, Rami al Dweeri and Ahmad Obeidat

Sales impact of servicescape's rational stimuli: A natural experiment pp. 256-262

Andrea Morone, Francesco Nemore and Dario Antonio Schirone

Volume 44, issue C, 2018

The effects of different, discrete positive emotions on electronic word-of-mouth pp. 1-10

Felix Septianto and Tung Moi Chiew

We ARe at home: How augmented reality reshapes mobile marketing and consumer-brand relationships pp. 11-23

Joachim Scholz and Katherine Duffy

Are all Chinese shoppers the same? Evidence of differences in values, decision making and shopping motivations between the Han majority and other minorities in China pp. 24-34

Song Yang, Shiqing Ding and D’Alessandro, Steven

Is stereotypical gender targeting effective for increasing service choice? pp. 35-44

Friedmann Enav and Brueller Daphna

Understanding moderating effects in increasing share-of-wallet and word-of-mouth: A case study of Lidl grocery retailer pp. 45-53

Aijaz A. Shaikh, Heikki Karjaluoto and Häkkinen, Juho

The more things change the more they stay the same: A replicated study of small retail firm resources pp. 54-63

Louise Grimmer, Martin Grimmer and Gary Mortimer

What loyal women (and men) want: The role of gender and loyalty program characteristics in driving store loyalty pp. 64-70

Sonia Vilches-Montero, Ameet Pandit, Renzo Bravo-Olavarria and Chao, Chih-Wei (Fred)

Drivers of user loyalty intention and commitment to a search engine: An exploratory study pp. 71-81

Deepak Sirdeshmukh, Norita B. Ahmad, M. Sajid Khan and Nicholas J. Ashill

Comparative advertising for goods versus services: Effects of different types of product attributes through consumer reactance and activation on consumer response pp. 82-90

Silke Bambauer-Sachse and Priska Heinzle

Fun and fair, and I don’t care: The role of enjoyment, fairness and subjective norms on online gambling intentions pp. 91-99

Jirka Konietzny, Albert Caruana and Mario L. Cassar

Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness pp. 100-107

Abhishek Dwivedi, Tahmid Nayeem and Feisal Murshed

Understanding multichannel shopper journey configuration: An application of goal theory pp. 108-117

Patricia Harris, Dall’Olmo Riley, Francesca and Chris Hand

Together always better? The impact of shopping companions and shopping motivation on adolescents' shopping experience pp. 118-126

Stefanie Wenzel and Martin Benkenstein

Shifting value perceptions among young urban Indian consumers: The role of need for distinctiveness and western acculturation pp. 127-133

Manveer Mann, Wi-Suk Kwon and Sang-Eun Byun

The influence of audience characteristics on the effectiveness of brand placement memory pp. 134-149

Thamaraiselvan Natarajan, Senthil Arasu Balasubramaniam, Gladys Stephen, Daniel Inbaraj Jublee and Dharun Lingam Kasilingam

Knowledge Push Curve (KPC) in retailing: Evidence from patented innovations analysis affecting retailers' competitiveness pp. 150-160

Eleonora Pantano, Constantinos-Vasilios Priporas and Nikolaos Stylos

How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM pp. 161-169

Paulo Duarte, Susana Silva and Margarida Bernardo Ferreira

The flagship stores as sustainability communication channels for luxury fashion retailers pp. 170-177

Elisa Arrigo

Those prices are HOT! How temperature-related visual cues anchor expectations of price and value pp. 178-181

Michael Barbera, Gavin Northey, Felix Septianto and Daniela Spanjaard

Designing retail spaces for inclusion pp. 182-190

Karen Edwards, Mark S. Rosenbaum, Deborah Brosdahl and Patrick Hughes

Aesthetic or self-expressiveness? Linking brand logo benefits, brand stereotypes and relationship quality pp. 191-200

Arnold Japutra, Sebastian Molinillo and Shasha Wang

Does price sensitivity and price level influence store price image and repurchase intention in retail markets? pp. 201-213

Ana Paula Graciola, Deonir De Toni, Vinicius Zanchet de Lima and Gabriel Sperandio Milan

How service quality and outcome confidence drive pre-outcome word-of-mouth pp. 214-221

Kemefasu Ifie, Antonis C. Simintiras, Yogesh Dwivedi and Vasileia Mavridou

Emotional experiences behind the pursuit of inconspicuous luxury pp. 222-234

Marian Makkar and Sheau-Fen Yap

Investigating the effectiveness of retailers’ mobile applications in determining customer satisfaction and repatronage intentions? A congruency perspective pp. 235-243

Pramod Iyer, Arezoo Davari and Amaradri Mukherjee

Collaborative consumption as C2C trading: Analyzing the effects of materialism and price consciousness pp. 244-252

Arto Lindblom, Taru Lindblom and Heidi Wechtler

The role of psychological ownership in shoplifting prevention: An exploratory study pp. 253-265

Balkrushna Potdar, John Guthrie, Juergen Gnoth and Tony Garry

Marketing video-enabled social media as part of your e-recruitment strategy: Stop trying to be trendy pp. 266-273

Patrick van Esch and Margaret Mente

Understanding Chinese consumer adoption of apparel mobile commerce: An extended TAM approach pp. 274-284

Ting Chi

Buyer-seller amount-price equilibrium for prepaid services: Implication for promotional pricing pp. 285-292

Rajesh Kumar Sinha and Atanu Adhikari

Customer engagement behaviors: The role of service convenience, fairness and quality pp. 293-304

Sanjit Kumar Roy, Vaibhav Shekhar, Walfried M. Lassar and Tom Chen

Faith-filled brands: The interplay of religious branding and brand engagement in the self-concept pp. 305-314

Richie L. Liu and Elizabeth A. Minton