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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 53, issue C, 2020

A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments Downloads
Jose Ribamar Siqueira, Enrique ter Horst, German Molina, Mauricio Losada and Marelby Amado Mateus
The relevance of interaction choice: Customer preferences and willingness to pay Downloads
Niklas Barwitz
Exploring flow in the mobile interface context Downloads
Clark D. Johnson, Brittney C. Bauer and Nitish Singh
User engagement for mobile payment service providers – introducing the social media engagement model Downloads
Purva Grover and Arpan Kumar Kar
The role of involvement: Investigating the effect of brand's social media pages on consumer purchase intention Downloads
Clair McClure and Yoo-Kyoung Seock
Social media marketing: Who is watching the watchers? Downloads
Jenna Jacobson, Anatoliy Gruzd and Hernández-García, à Ngel
A typology of viral ad sharers using sentiment analysis Downloads
Kalpak K. Kulkarni, Arti D. Kalro, Dinesh Sharma and Piyush Sharma
Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM Downloads
Gina A. Tran and David Strutton
The effect of characteristics of source credibility on consumer behaviour: A meta-analysis Downloads
Elvira Ismagilova, Emma Slade, Nripendra P. Rana and Yogesh K. Dwivedi
Up the ante: Electronic word of mouth and its effects on firm reputation and performance Downloads
Tahir M. Nisar, Guru Prabhakar, P. Vigneswara Ilavarasan and Abdullah M. Baabdullah
Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions Downloads
Karina Sokolova and Hajer Kefi
Personalized digital marketing recommender engine Downloads
Rajat Kumar Behera, Angappa Gunasekaran, Shivam Gupta, Shampy Kamboj and Pradip Kumar Bala
New perspectives on gray sheep behavior in E-commerce recommendations Downloads
Abhishek Srivastava, Pradip Kumar Bala and Bipul Kumar
The interaction between reputation and information search: Evidence of information avoidance and confirmation bias Downloads
Jeanne Lallement, Sylvain Dejean, Euzéby, Florence and Carole Martinez
Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media Downloads
Raed Algharabat, Nripendra P. Rana, Ali Abdallah Alalwan, Abdullah Baabdullah and Ashish Gupta
Perceived helpfulness of eWOM: Emotions, fairness and rationality Downloads
Elvira Ismagilova, Yogesh K. Dwivedi and Emma Slade
Canal boat tourism: Application of complexity theory Downloads
Javaneh Mehran and Hossein GT. Olya
A train of thought in product experientiality: Working memory, distraction, and inconsistencies in cue order effects Downloads
Tobias Offergeld, Luis F. Martinez and Aristides I. Ferreira
Bridging the online offline gap: Assessing the impact of brands’ social network content quality on brand awareness and purchase intention Downloads
Amal Dabbous and Karine Aoun Barakat
Anger punishes, compassion forgives: How discrete emotions mitigate double standards in consumer ethical judgment Downloads
Felix Septianto, Fandy Tjiptono and Sony Kusumasondjaja
An exploratory study of the upper middle-class consumer attitudes towards counterfeiting in China Downloads
Constantinos-Vasilios Priporas, Yan Chen, Shasha Zhao and Hui Tan
Estimating cannibalizing effects of sales promotions: The impact of price cuts and store type Downloads
Rod McColl, Renaud Macgilchrist and Shuddhasattwa Rafiq
Tourism value VS barriers to booking trips online Downloads
San-Martín, Sonia, Jiménez, Nadia and Liébana-Cabanillas, Francisco
A supply chain coordination mechanism with suppliers’ effort performance level and fairness concern Downloads
Yong Liu, Dong-dong Wang and Qian Xu
Why do online grocery shoppers switch? An empirical investigation of drivers of switching in online grocery Downloads
Reema Singh and Sara Rosengren
Adoption of augmented reality in online retailing and consumers’ product attitude: A cognitive perspective Downloads
Xiaojun Fan, Zeli Chai, Nianqi Deng and Xuebing Dong
Small shop survival – The financial response to a global financial crisis Downloads
Mary-Paz Arrieta-Paredes, Alan G. Hallsworth and J. Andres Coca-Stefaniak
Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty Downloads
Woohyoung Kim, Hyun Kim and Jinsoo Hwang
A comparison of brand loyalty between on the go and take-home consumption purchases Downloads
Giang Trinh and John Dawes
The fallacy of the heavy buyer: Exploring purchasing frequencies of fresh fruit and vegetable categories Downloads
Zachary William Anesbury, Danielle Talbot, Chanel Andrea Day, Tim Bogomolov and Svetlana Bogomolova
The effect of text-only versus text-and-image wine labels on liking, taste and purchase intentions. The mediating role of affective fluency Downloads
David A. Jaud and Valentyna Melnyk
Retail in my pocket– replicating and extending the construct of service quality into the mobile commerce context Downloads
Christopher Kaatz
If I touch it, I will like it! The role of tactile inputs on gustatory perceptions of food items Downloads
Felipe Pantoja, Adilson Borges, Patricia Rossi and Amanda Pruski Yamim
Dine-in or take-out: Modeling millennials’ cooking motivation and choice Downloads
Aidin Namin, Brian T. Ratchford, Julian K. Saint Clair, Bui, My (Myla) and Mitchell L. Hamilton
Price recall: Brand and store type differences Downloads
Jens-Peter Loy, Christian Ceynowa and Lena Kuhn
Beauty in the eyes of its beholders: Effects of design novelty on consumer preference Downloads
Fu Liu, Zhenzhong Zhu, Chen, Haipeng (Allan) and Xingbo Li
The role payment depreciation in short temporal separations: Should online retailer make customers wait? Downloads
Dheeraj Sharma and Shivendra Pandey
Per piece or per kilogram? Default-unit effects in retailing Downloads
Fecher, André, Thomas Robbert and Stefan Roth
Do market prices correspond with consumer demands? Combining market valuation and consumer utility for extra virgin olive oil quality attributes in a traditional producing country Downloads
Petjon Ballco and Azucena Gracia
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness Downloads
Johra Kayeser Fatima, Rita Di Mascio and Piyush Sharma
How consumer ethnocentrism modulates neural processing of domestic and foreign products: A neuroimaging study Downloads
Luis-Alberto Casado-Aranda, Sánchez-Fernández, Juan, Ibáñez-Zapata, José-à Ngel and Liébana-Cabanillas, F.J.
Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors Downloads
Omar Itani, Fernando Jaramillo and Bert Paesbrugghe
Nostalgia beats the wow-effect: Inspiration, awe and meaningful associations in augmented reality marketing Downloads
Chris Hinsch, Reto Felix and Philipp A. Rauschnabel
Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter? Downloads
Omar Itani, Rania El Haddad and Ashish Kalra
Negative and positive customer shopping experience in an online context Downloads
Mojtaba Barari, Mitchell Ross and Jiraporn Surachartkumtonkun
The role of ethical problems related to a brand in the purchasing decision process: An analysis of the moderating effect of complexity of purchase and mediation of perceived social risk Downloads
Evandro Luiz Lopes, Lucas Zimbres Yunes, Bandeira de Lamônica Freire, Otávio, Eliane Herrero and Luis Hernan Contreras Pinochet
Organic consumerism: A comparison between India and the USA Downloads
Kirubaharan Boobalan and Geetha Sulur Nachimuthu
Self-identity and internal environmental locus of control: Comparing their influences on green purchase intentions in high-context versus low-context cultures Downloads
Jayesh D. Patel, Rohit H. Trivedi and Arpan Yagnik
Viability of Amazon’s driven innovations targeting shoppers’ impulsiveness Downloads
Maya F. Farah and Zahy B. Ramadan
Understanding consumers’ paths to webrooming: A complexity approach Downloads
Eugene Cheng-Xi Aw
The distinct effects of gratitude and pride on donation choice and amount Downloads
Widya Paramita, Felix Septianto and Fandy Tjiptono
Minding the competition: The drivers for multichannel service quality in fashion retailing Downloads
Elena Patten, Wilson Ozuem, Kerry Howell and Geoff Lancaster
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction Downloads
Söderlund, Magnus
Page updated 2020-07-14