Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 71, issue C, 2023

Advertisement policy for dual-channel within emissions-controlled flexible production system

Sumi Kar, Kajla Basu and Biswajit Sarkar

How does the retailing industry decide the best replenishment strategy by utilizing technological support through blockchain?

Neha Saxena and Biswajit Sarkar

Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services

Rajendiran Anbumathi, Sriram Dorai and Umayal Palaniappan

The reference price effect of historical price lists in online auctions

Xiaotian Liu and Peter Popkowski Leszczyc

Role of customer perceived brand ethicality in inducing engagement in online brand communities

Vikas Kumar, Vikrant Kaushal and Shashi,

Text mining-based four-step framework for smart speaker product improvement and sales planning

Jeongeun Park, Donguk Yang and Ha Young Kim

The role of social commerce for enhancing consumers’ involvement in the cross-border product: Evidence from SEM and ANN based on MOA framework

Xiao-Yu Xu, Ya-Xuan Gao and Qing-Dan Jia

Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis

Mahmaod Alrawad, Abdalwali Lutfi, Sundus Alyatama, Adel Al Khattab, Sliman S. Alsoboa, Mohammed Amin Almaiah, Mujtaba Hashim Ramadan, Hussin Mostafa Arafa, Nazar Ali Ahmed, Adi Alsyouf and Akif Lutfi Al-Khasawneh

What's in the box? Investigating the benefits and risks of the blind box selling strategy

Gustave Florentin Nkoulou Mvondo, Fengjie Jing and Khalid Hussain

Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes

E. Van Tonder, S. Fullerton, L.T. De Beer and S.G. Saunders

Exploring the choice between in-store versus online grocery shopping through an application of Semi-Compensatory Independent Availability Logit (SCIAL) model with latent variables

Kaili Wang, Ya Gao, Yicong Liu and Khandker Nurul Habib

The effect of local food consumption of domestic tourists on sustainable tourism

Apak, Ömer Ceyhun and Gürbüz, Ahmet

The intermediating role of big data analytics capability between responsive and proactive market orientations and firm performance in the retail industry

Fumikazu Morimura and Yuji Sakagawa

It's the little “stingsâ€: Racial microaggressions against Asian American customers in retail and their effects

Heejin An Lim and Hyunjoo Im

Effects of in-store information quality and store credibility on consumer engagement in green retailing

Prashant Kumar and Utkarsh,

Addressing plastic pollution through green consumption: Predicting intentions to use menstrual cups in the Philippines

Alvin Patrick M. Valentin and Ma Regina M. Hechanova

Psychological pricing: Myth or reality? The impact of nine-ending prices on purchasing attitudes and brand revenue

Ana M. Ortega and Felipe A. Tabares

A cross-cultural analysis of ridesharing intentions and compliance with COVID-19 health guidelines: The roles of social trust, fear of COVID-19, and trust-in-God

Md Nazmus Sakib, Fuad Hasan, Md Al-Emran and Reto Felix

Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety

Daniel K. Maduku, Mercy Mpinganjira, Nripendra P. Rana, Philile Thusi, Aobakwe Ledikwe and Njabulo Happy-boy Mkhize

Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand

Meichan Li and Rui Wang

Development of methodology for classification of user experience (UX) in online customer review

Youngdoo Son and Wonjoon Kim

Understanding the user satisfaction and loyalty of customer service chatbots

Chin-Lung Hsu and Judy Chuan-Chuan Lin

Loyalty programs, loyalty engagement and customer engagement with the company brand: Consumer-centric behavioral psychology insights from three industries

Lars Meyer-Waarden, Johan Bruwer and Jean-Philippe Galan

Discovery sustainable servicescape on behavioural intention practices and nationality: The moderating role of parasocial interaction

Chih-Hsing Liu, Jeou-Shyan Horng, Sheng-Fang Chou, Tai-Yi Yu, Ming-Tsung Lee and Maria Carmen B. Lapuz

Perception of product sustainability: The case of processed tomatoes – A qualitative study in Germany

Carolin Groth, Christoph Wegmann and Stephan G.H. Meyerding

Fashion consumption using minimalism: Exploring the relationship of consumer well-being and social connectedness

Tehmeena Shafqat, Muhammad Ishtiaq Ishaq and Anzar Ahmed

Consumers’ choice of private label considering reference price and moderating effect

Zhixin Mao, Yongrui Duan and Wenxia Liu

Elucidating trust-building sources in social shopping: A consumer cognitive and emotional trust perspective

Wei Wu, Sihang Wang, Guanqi Ding and Jinfei Mo

Optimal retail sales strategies for old and new products in monopoly and horizontal competition scenarios

Zhanpeng Wang, Chao Ye, Xinxin Liu, Ruize Ma, Zilai Sun and Junhu Ruan

The diffusion of mobile payments: Profiling the adopters and non-adopters, Roger's way

Ganesh Dash, Kiran Sharma and Neha Yadav

Curb your enthusiasm: Examining the customer experience with Alexa and its marketing outcomes

Guilherme Gouvea de Oliveira, Lizarelli, Fabiane Letícia, Jorge Grenha Teixeira and Glauco Henrique de Sousa Mendes

How do customers meet their needs in in-store and online fashion shopping? A comparative study based on the jobs-to-be-done theory

Franziska S. Kullak, Daniel Baier and Herbert Woratschek

The development and validation of a scale to measure perceived value of mobile commerce (MVAL-SCALE)

Omkar Dastane, Chai Lee Goi and Fazlul Rabbanee

The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences

Veenus Tiwari and Abhishek Mishra

Factors influencing buying behavior of Lebanese consumers towards fashion brands during economic crisis: A qualitative study

Samer Elhajjar

Are two reasons better than one? How natural and ethical appeals influence consumer preferences for clean meat

Felix Septianto, Billy Sung, Chien Duong and Denise Conroy

Interactive effects of consumers’ ethical beliefs and authenticity on ethical consumption and pro-environmental behaviors

Sarah Khan and Muhammad Abbas

Extrinsic and intrinsic motivators for usage continuance of hedonic mobile apps

Rahul Meena and Samar Sarabhai

Should manufacturers open live streaming shopping channels?

Tao Zhang and Zhongjun Tang

Examining the effects of authenticity fit and association fit: A digital human avatar endorsement model

Jian Li, Jinsong Huang and Yaqi Li

Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach

Amir Zaib Abbasi, Rodoula H. Tsiotsou, Khalil Hussain, Raouf Ahmad Rather and Ding Hooi Ting

Do you punish or forgive socially responsible companies? A cross-country analysis of boycott campaigns

Changju Kim and Akihiro Kinoshita

Effects of human versus virtual human influencers on the appearance anxiety of social media users

Fengyi Deng and Xia Jiang

How do relational bonds affect user engagement in e-commerce livestreaming? The mediating role of trust

Mengfan Zhai and Yuan Chen

Volume 70, issue C, 2023

Is doing right all that matters in sustainability marketing? The role of fit in sustainable marketing strategies

Mark R. Gleim, Heath McCullough, Naman Sreen and Logan G. Pant

The relationship between loneliness and consumer shopping channel choice: Evidence from China

Jiawei Wang

A classification of information-oriented PoS technology from customer perception

Röding, Tobias, Sascha Steinmann, Gerhard Wagner and Hanna Schramm-Klein

Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention

Yung-Chuan Huang

Videogames-as-a-service: How does in-game value co-creation enhance premium gaming co-creation experience for players?

Ali Hussain, Muhammad Farrukh Abid, Amjad Shamim, Ding Hooi Ting and Md Abu Toha

Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling

Abdalwali Lutfi, Mahmaod Alrawad, Adi Alsyouf, Mohammed Amin Almaiah, Ahmad Al-Khasawneh, Akif Lutfi Al-Khasawneh, Ahmad Farhan Alshira'h, Malek Hamed Alshirah, Mohamed Saad and Nahla Ibrahim

The impact of voice assistants’ intelligent attributes on consumer well-being: Findings from PLS-SEM and fsQCA

Weiyao Kang and Bingjia Shao

Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation

Sixian Li, Alessandro M. Peluso and Jinyun Duan

What do tourists look like to destination residents? Development of a tourist image scale from a high cultural distance perspective

Wei Qiu, Yan Chen, Xin Zheng and Xingyang Lv

Impact of seller- and buyer-created content on product sales in the electronic commerce platform: The role of informativeness, readability, multimedia richness, and extreme valence

Xiaowei Cai, Javier Cebollada and Cortiñas, Mónica

Can in-store recommendations for online-substitutive products integrate online and offline channels?

Xiaojian Hu, Ju Qiu, Ju Zhao and Yang Li

How social capital builds online brand advocacy in luxury social media brand communities

Amy Wong

Don't tell me you are sorry with a gift: The negative consequences of apology gifts

Ilona E. De Hooge and Laura M. Straeter

Understanding fraudulent returns and mitigation strategies in multichannel retailing

Danni Zhang, Regina Frei, P.K. Senyo, Steffen Bayer, Enrico Gerding, Gary Wills and Adrian Beck

Changes and determinants of consumer shopping behavior in E-commerce and social media product Muslimah

Nofrizal,, Undang Juju, Sucherly,, Arizal N, Idel Waldelmi and Aznuriyandi,

Exploring the hedonic factors affecting customer experiences in phygital retailing

Shanta Banik and Yongqiang Gao

Watching is valuable: Consumer views – Content consumption on OTT platforms

Debarun Chakraborty, Mujahid Siddiqui, Aaliyah Siddiqui, Justin Paul, Ganesh Dash and Francesca Dal Mas

Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience

Sergio Barta, Daniel Belanche, Fernández, Ana and Flavián, Marta

Navigating through difficult times with ethical marketing: Assessing consumers' willingness-to-pay in the sharing economy

Waqar Nadeem, Saifeddin Alimamy and Abdul Rehman Ashraf

Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China

Ruijuan Wu and Peiyu Li

Low-frequency, high-impact: Discovering important rare events from UGC

Jiawen Li, Lu Meng, Zelin Zhang and Kejia Yang

Understanding the effect of art infusion type on retail product shopping: An attention to the intervening role of customers’ financial wealth

Sangchul Park, Sanghoon Kim and Sungsook Ahn

Impact of streamers’ characteristics on sales performance of search and experience products: Evidence from Douyin

Xiao Yang, Ying Liu, Jichang Dong and Sirui Li

Designing marketing content for social commerce to drive consumer purchase behaviors: A perspective from speech act theory

Fei Wang, Haifeng Xu, Ronglin Hou and Zhen Zhu

Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry

Xinwei Li, Mao Xu, Wenjuan Zeng, Ying Kei Tse and Hing Kai Chan

Determinants of intention to use autonomous vehicles: Findings from PLS-SEM and ANFIS

Behzad Foroughi, Pham Viet Nhan, Mohammad Iranmanesh, Morteza Ghobakhloo, Mehrbakhsh Nilashi and Elaheh Yadegaridehkordi

The role of interactivity from Instagram advertisements in shaping young female fashion consumers’ perceived value and behavioral intentions

Kyuree Kim, Chung, Te-Lin (Doreen) and Ann Marie Fiore

Does ‘chicken soup for the soul’ on the product packaging work? The mediating role of perceived warmth and self-brand connection

Jianan Ma and Li, Fangxuan (Sam)

Reciprocity in upward product line extensions: A longitudinal study

Jihoon Cho and Swinder Janda

Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality

Subas Chandra Mahapatra and Raja Shekhar Bellamkonda

The impact of live streamers' improvisational responses to unexpected events on their entrepreneurial performance

Daoyou Wu, Kun Guo, Qiuyan He and Ju Zhang

You are being watched! Using anthropomorphism to curb customer misbehavior in access-based consumption

Xiushuang Gong and Honghong Zhang

Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences

Quynh Huong Do, Thai Young Kim and Xueqin Wang

An integrative framework of cooperative advertising with reference price effects

Martín-Herrán, Guiomar and Sigué, Simon Pierre

The effect of customer ethnocentrism and customer participation on global brand attitude: The perspective of Chinese customer

EunPyo Hong, JungKun Park, Pensri Jaroenwanit, Kampanat Siriyota and Arpasri Sothonvit

Show me insides: Investigating the influences of product exploded view on consumers’ mental imagery, comprehension, attitude, and purchase intention

Peiyao Cheng and Chao Zhang

Exploring determinants of the green smart technology product adoption from a sustainability adapted value-belief-norm perspective

Dawei Shang, Weiwei Wu and Daniel Schroeder

Exploring the factors influencing consumer engagement behavior regarding short-form video advertising: A big data perspective

Lin Xiao, Xiaofeng Li and Yucheng Zhang

The influence of the ethics of E-retailers on online customer experience and customer satisfaction

Emerson Wagner Mainardes, Ananda Raquel Silva Coutinho and Helena Maria Batista Alves

A sustainable step forward: Understanding factors affecting customers’ behaviour to purchase remanufactured products

Mansour Alyahya, Gomaa Agag, Meqbel Aliedan, Ziad Hassan Abdelmoety and Maya Mostafa Daher

Service robots in organisational frontlines—A retail managers’ perspective

Patrick Meyer, Angela Roth and Klaus Gutknecht

Consumers and service robots: Power relationships amid COVID-19 pandemic

Ezgi Merdin-Uygur and Selcen Ozturkcan

May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness

Esra Arikan, Nesenur Altinigne, Ebru Kuzgun and Mehmet Okan

Together or alone: Should service robots and frontline employees collaborate in retail-customer interactions at the POS?

Laurens De Gauquier, Kim Willems, Hoang-Long Cao, Bram Vanderborght and Malaika Brengman

Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context

Jiaying Zhou, Wirawan Dony Dahana, Qiongwei Ye, Qingyu Zhang, Mingqi Ye and Xi Li

Crowdfunding pricing and quality overstatement in the presence of platform regulation

Jiancheng Lv, Gongbing Bi and Yang Xu

Channel strategies for dual-channel firms to counter strategic consumers

Peng He, Yong He and Li Zhou

How and why a touchscreen interface impacts psychological ownership and its downstream consequences

Yunxin Liu

Understanding consumers' mobile shopping continuance intention: New perspectives from South Africa

Daniel K. Maduku and Philile Thusi