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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 35, issue C, 2017

Exploring the elements of consumer nostalgia in retailing: Evidence from a content analysis of retailer collages pp. 1-11 Downloads
Hyunju Shin and Janna Parker
Speaking up against service unfairness: The role of negative meta-perceptions pp. 12-19 Downloads
Ting Hin Ho, Dewi Tojib and Saman Khajehzadeh
Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics pp. 20-26 Downloads
Patricia Yin Yin Lau, Jane L.Y. Terpstra Tong, Bella Ya-Hui Lien, Yen-Chen Hsu and Chooi Ling Chong
Comfort in brick and mortar shopping experiences: Examining antecedents and consequences of comfortable retail experiences pp. 27-35 Downloads
Jeremy Ainsworth and Jamye Foster
What drives consumers' online information search behavior? Evidence from England pp. 36-45 Downloads
Champa Bati Dutta and Debasish Kumar Das
Consumers’ relationships with brands and brand communities – The multifaceted roles of identification and satisfaction pp. 46-56 Downloads
Bastian Popp and Herbert Woratschek
Explaining adoption of mobile banking with the theory of trying, general self-confidence, and cynicism pp. 57-67 Downloads
Walid Chaouali, Nizar Souiden and Riadh Ladhari
An exploratory study of consumers’ perceptions: What are affordable luxuries? pp. 68-75 Downloads
Juan Mundel, Patricia Huddleston and Michael Vodermeier
Product attributes and preference for foreign brands among Vietnamese consumers pp. 76-83 Downloads
Jaeha Lee and Minhthu Jill Nguyen
Determinants of repurchase intentions of real estate agent services: Direct and indirect effects of perceived ethicality pp. 84-90 Downloads
Nhat Quang Le and Magne Supphellen
Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty pp. 91-97 Downloads
Leila Agha Kasiri, Kenny Teoh Guan Cheng, Murali Sambasivan and Samsinar Md. Sidin
Consumer's scepticism of wine awards: A study of consumers’ use of wine awards pp. 98-105 Downloads
Rosemarie Neuninger, Damien Mather and Tara Duncan
Social bundling: A novel method to enhance consumers’ intention to purchase online bundles pp. 106-117 Downloads
Ahmed Doha, Maryam Ghasemaghaei and Khaled Hassanein
Unclarity confusion and expiration date labels in the United States: A consumer perspective pp. 118-126 Downloads
Adrienne Hall-Phillips and Purvi Shah
Chewing increases consumers' thought-engagement during retail shopping pp. 127-132 Downloads
Lee, Seung Hwan (Mark) and Ksenia Sergueeva
The role of benefits and transparency in shaping consumers’ green perceived value, self-brand connection and brand loyalty pp. 133-141 Downloads
Jialing Lin, Antonio Lobo and Civilai Leckie
Customer-oriented communication in retail and Net Promoter Score pp. 142-149 Downloads
Eger, Ludvík and MiÄ Ã­k, Michal
Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services pp. 150-162 Downloads
Vincent Cheow Sern Yeo, See-Kwong Goh and Sajad Rezaei

Volume 34, issue C, 2017

Purchasing behaviour for environmentally sustainable products: A conceptual framework and empirical study pp. 1-9 Downloads
Bipul Kumar, Ajay K. Manrai and Lalita A. Manrai
The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions pp. 10-18 Downloads
Riadh Ladhari, Nizar Souiden and Dufour, Béatrice
Factors affecting current users’ attitude towards e-auctions in China: An extended TAM study pp. 19-29 Downloads
Rui Li, Chung, Te-Lin (Doreen) and Ann Marie Fiore
Beyond the random location of shopping malls: A GIS perspective in Amman, Jordan pp. 30-37 Downloads
Amjad Ahmad Abu ELSamen and Rund Ibrahim Hiyasat
Consumer socialization process: The role of age in children's online shopping behavior pp. 38-47 Downloads
Park Thaichon
Experiential value: Multi-item scale development and validation pp. 48-57 Downloads
Geetika Varshneya and Gopal Das
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry: A multichannel perspective pp. 58-69 Downloads
Elissar Toufaily and Frank Pons
Revisiting customers' perception of service quality in fast food restaurants pp. 70-81 Downloads
Aidin Namin
Effects of price reframing tactics on consumer perceptions pp. 82-87 Downloads
Miyuri Shirai
Does innovation-orientation lead to retail industry growth? Empirical evidence from patent analysis pp. 88-94 Downloads
Eleonora Pantano, Constantinos-Vasilios Priporas, Stefano Sorace and Gianpaolo Iazzolino
A light in the dark: The benefits of co-production in service failures pp. 95-101 Downloads
Pacheco, Natália Araújo, Larissa Carine Braz Becker and Brei, Vinícius Andrade
Portuguese food retailers – Exploring three classic theories of retail location pp. 102-116 Downloads
Reigadinha, Tânia, Pedro Godinho and Joana Dias
Flagship stores for FMCG national brands: Do they improve brand cognitions and create favorable consumer reactions? pp. 117-137 Downloads
Tim Nierobisch, Waldemar Toporowski, Till Dannewald and Steffen Jahn
How important is the strategic order of product attribute presentation in the non-life insurance market? pp. 138-144 Downloads
Dominique-Ferreira, Sérgio
Exploring purchase intention of green skincare products using the theory of planned behavior: Testing the moderating effects of country of origin and price sensitivity pp. 145-152 Downloads
Chia-Lin Hsu, Chi-Ya Chang and Chutinart Yansritakul
Understanding the antecedents of consumers' attitudes towards doggy bags in restaurants: Concern about food waste, culture, norms and emotions pp. 153-158 Downloads
Lucie Sirieix, Lála, Jan and Kocmanová, Klára
Using an ensemble classifier based on sequential floating forward selection for financial distress prediction problem pp. 159-167 Downloads
Saeid Fallahpour, Eisa Norouzian Lakvan and Mohammad Hendijani Zadeh
Virtue in small business in small places: Organisational factors associated with employee dishonest behaviour in the retail sector pp. 168-176 Downloads
Krista Jaakson, Maaja Vadi, Ilona Baumane-Vitolina and Erika Sumilo
Consumer susceptibility to cross-selling persuasion: The roles of self-construal and interpersonal harmony pp. 177-184 Downloads
Xuehua Wang and Hean Tat Keh
Liar, liar, my size is higher: How retailer context influences labeled size believability and consumer responses to vanity sizing pp. 185-192 Downloads
Seth Ketron and Nancy Spears
Is brand alliance always beneficial to firms? pp. 193-200 Downloads
Ruiliang Yan and Zixia Cao
Consumer advocacy: Examining the feeling and doing following a failed service encounter pp. 201-208 Downloads
K.R. Jayasimha and Himanshu S. Srivastava
Brand expertise and perceived consistency reversals on vertical line extensions: The moderating role of extension direction pp. 209-218 Downloads
Nicolas Pontes, Mauricio Palmeira and Colin Jevons
“Towards a co-creation framework in the retail banking services industry: Do demographics influence?†pp. 219-228 Downloads
Jesús Cambra-Fierro, Pérez, Lourdes and Emily Grott
Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy pp. 229-234 Downloads
Atieh Poushneh and Arturo Vasquez-Parraga
Work more and indulge more: Exploring the self-licensing effect of hard work on likelihood to purchase hedonic products pp. 235-239 Downloads
Felix Septianto
Corporate social responsibility: Findings from the Chinese hospitality industry pp. 240-247 Downloads
Lujun Su, Yue Pan and Xiaohong Chen
Retail supply chain management practices in India: A business intelligence perspective pp. 248-259 Downloads
Mohua Banerjee and Manit Mishra
Consumer willingness to pay across retail channels pp. 264-270 Downloads
Patrali Chatterjee and Archana Kumar
Not all adaptive selling to omni-consumers is influential: The moderating effect of product type pp. 271-277 Downloads
Yuliya Yurova, Rippé, Cindy B., Suri Weisfeld-Spolter, Fiona Sussan and Aaron Arndt
Consumers' attitudes and intentions toward Internet-enabled TV shopping pp. 278-286 Downloads
Gerhard Wagner, Hanna Schramm-Klein and Sascha Steinmann
Consumer avoidance of specially priced items during social coupon redemption pp. 287-293 Downloads
Chinintorn Nakhata and Hsiao-Ching Kuo
Effects of pricing strategies and product quality on private label and national brand performance pp. 294-301 Downloads
Rainer Olbrich, Hans Christian Jansen and Michael Hundt
Extending the resource-based view: Effects of strategic orientation toward community on small business performance pp. 302-308 Downloads
Jeffrey M. Campbell and Joohyung Park
Does shelf space management intervention have an effect on calorie turnover at supermarkets? pp. 311-318 Downloads
Abdulfatah Adam, Jensen, Jørgen D., Iben Sommer and Gitte L. Hansen
You can't buy what you can't see: Retailer practices to increase the green premium pp. 319-325 Downloads
Hugo Guyader, Mikael Ottosson and Lars Witell
Configurations of business strategy and marketing channels for e-commerce and traditional retail formats: A Qualitative Comparison Analysis (QCA) in sporting goods retailing pp. 326-333 Downloads
Tobias Johansson and Johan Kask
Defensive strategy against a private label: Building brand premium for retailer cooperation pp. 335-339 Downloads
S. Chan Choi
The role of consumers' attitude towards economic climate in their reaction to ‘PL-only’ assortments: Evidence from the United States and Spain pp. 340-348 Downloads
Gázquez-Abad, Juan Carlos, Martínez-López, Francisco J. and Irene Esteban-Millat
Buying private label in durables: Gender and other psychological variables pp. 349-357 Downloads
Miquel, María-José, Caplliure, Eva-María, Pérez, Carmen and Bigné, Enrique
Creation of consumer loyalty and trust in the retailer through store brands: The moderating effect of choice of store brand name pp. 358-368 Downloads
Natalia Rubio, Villaseñor, Nieves and Yagüe, María Jesús
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