Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 76, issue C, 2024

The challenge of integrating “intelligent†technologies in luxury shopping contexts: The role of brand personality appeal and consumers’ status consumption orientation

Andrea Sestino

The dark side of going green: Dark triad traits predict organic consumption through virtue signaling, status signaling, and praise from others

Konuk, Faruk Anıl and Tobias Otterbring

The transformation mechanism of fitness clubs: Pricing of joint fitness courses by online platforms and well-known coaches

Hui Zhang and Qi Sun

A social media analytics-based approach to customer-centric reverse logistics management of electronic devices: A case study on notebooks

Sadra Ahmadi, Sajjad Shokouhyar, Motahare Amerioun and Neda Salehi Tabrizi

Identifying the motivating factors to promote socially responsible consumption under circular economy: A perspective from norm activation theory

Aqsa Sajjad, Qingyu Zhang, Fahad Asmi, Muhammad Azfar Anwar and Meena Bhatia

Assessment of bidirectional transformer encoder model and attention based bidirectional LSTM language models for fake news detection

Anshika Choudhary and Anuja Arora

Competitive advantage: A longitudinal analysis of the roles of data-driven innovation capabilities, marketing agility, and market turbulence

OmarA. Alghamdi and Gomaa Agag

Social commerce and buying intention post COVID-19: Evidence from a hybrid approach based on SEM – fsQCA

Ibrahim A. Elshaer, Mahmaod Alrawad, Abdalwali Lutfi and Alaa M.S. Azazz

Ethical food consumption drivers in Japan. A S–O-R framework application using PLS-SEM with a MGA assessment based on clustering

Ana Catarina Morais, Akira Ishida and Ruriko Matsuda

The impact of consumer heterogeneity in the product life cycle on the diffusion patterns of user reviews and sales

Lin Yuhsiang and Jen Lichung

An investigation into the relationship between clothing colors and gender stereotyping in children

Zhebin Xue, Qing Li, Jian Zhao and Xianyi Zeng

Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement

Joanne Yu, Astrid Dickinger, Kevin Kam Fung So and Roman Egger

The impact of sales effort on a dual-channel dynamical system under a price-sensitive stochastic demand

Alotosh Datta, Biswajit Sarkar, Bikash Koli Dey, Isha Sangal, Liu Yang, Shu-Kai S. Fan, Suman Kalyan Sardar and Lakshmi Thangavelu

I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users' loyalty and ethical usage concerns of ChatGPT

Ben Niu and Gustave Florentin Nkoulou Mvondo

The effect of consumption goals on review helpfulness: Behavioral and eye-tracking research

Lele Chen, Kunpeng Jing and Yupeng Mei

Impact of perceived value, positive emotion, product coolness and Mianzi on new energy vehicle purchase intention

Zhe Lv, Wenjia Zhao, Yu Liu, Jie Wu and Mutian Hou

Going beyond the role: How employees' perception of corporate social responsibility fuels proactive customer service performance

Miaojia Huang, Shuang Geng, Wen Yang, Kris M.Y. Law and Yuqin He

The market-based assets theory of brand competition

Byron Sharp, John Dawes and Kirsten Victory

Unsustainable burgers? Deploying carbon footprint labels to enhance sustainability perceptions of animal-based food products

Ming Yang Avon Ang, Nicolas Pontes and Cassandra France

Pharmacies providing health services: Attitudes toward eHealth in Italy

Nicola Cobelli, Fabio Cassia, Alessandro Zardini and Volker G. Kuppelwieser

Dynamic pricing for new experience products in pre-sale mode with social learning

Danning Lu and Pengyu Wang

Understanding consumer repurchase intentions towards luxury retail brands: Evidence from an emerging market

Purva Sharma, Ankur Srivastava, Veenu Sharma, Nidhi Singh and Shivinder Nijjer

Wiseconsumerchoices inonlinesecondhandluxury(OSHL)shopping: Anintegratedmodel ofmotivations,attitudes, andpurchaseintentions for OSHL aswise,conspicuous, andsustainableconsumption

Ki, Chung-Wha (Chloe), Chunsheng Li, Ashley Stevens Chenn, Sze Man Chong and Erin Cho

Attention marketing in fragmented entertainment: How advertising embedding influences purchase decision in short-form video apps

Xicheng Yin, Jing Li, Hongyun Si and Peng Wu

Curation subscription box services: Implications for the pet industry

Misun Jeong, Kiseol Yang, HaeJung Maria Kim and Jihye Min

Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach

Anup Anurag Soren and Shibashish Chakraborty

Think like a robot: How interactions with humanoid service robots affect consumers’ decision strategies

Jiancai Liao and Jingya Huang

What should be the best retail strategy to deal with an unequal shipment from an unreliable manufacturer?

Soumya Kanti Hota, Biswajit Sarkar, Santanu Kumar Ghosh, Naoufel Cheikhrouhou and Treviño-Garza, Gerardo

Analyzing consumer expectations and experiences of Augmented Reality (AR) apps in the fashion retail sector

Usman Aslam and Leon Davis

Customer experience in AI-enabled products: Scale development and validation

Ping Wang, Kunyang Li, Qinglong Du and Jianqiong Wang

Counterfeit brands and Machiavellianism: Consequences of counterfeit use for social perception

Wiktor Razmus, Grabner-Kräuter, Sonja and Grzegorz Adamczyk

GPT and CLT: The impact of ChatGPT's level of abstraction on consumer recommendations

Samuel N. Kirshner

When digital celebrity talks to you: How human-like virtual influencers satisfy consumer's experience through social presence on social media endorsements

Hyojung Kim and Minjung Park

Strategic live streaming choices for vertically differentiated products

Yusheng Lu and Yongrui Duan

From traditional to transformed: Examining the pre- and post-COVID consumers’ shopping mall experiences

Gary Mortimer, Andrade, María Lucila Osorio and Syed Muhammad Fazal-e-Hasan

Diet or lifestyle: Consumer purchase behavior of vegan retailing. A qualitative assessment

Muhammad Danish Habib, Aseel Alghamdi, Veenu Sharma, Ankit Mehrotra and Saeed Badghish

The impact of intelligent customer service agents’ initial response on consumers’ continuous interaction intention

Zhendong Cheng, Wenfang Fan, Bingjia Shao, Wenli Jia and Yong Zhang

Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services

Anand Kumar, Pradip Kumar Bala, Shibashish Chakraborty and Rajat Kumar Behera

How do e-commerce anchors' characteristics influence consumers’ impulse buying? An emotional contagion perspective

Li Li, Xiaoting Chen and Peng Zhu

Enhance understandings of Online Food Delivery's service quality with online reviews

Bohao Ma, Yiik Diew Wong, Chee-Chong Teo and Ziyan Wang

SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm

Ronan de Kervenoael, Alexandre Schwob, Rajibul Hasan and Evangelia Psylla

Measuring employee-consumer integrated retailer brand equity

Janice Rudkowski

Retail rings of influence: Rethinking retail catchment analysis in the light of purchasing power

Chung Yim Yiu, Quan Le Truong, Jiaying Kou and Ka Shing Cheung

Customer inspiration in retailing: The role of perceived novelty and customer loyalty across offline and online channels

Marta Frasquet, Marco Ieva and Mollá-Descals, Alejandro

How environmental concerns influence consumers’ anticipated emotions towards sustainable consumption: The moderating role of regulatory focus

Daniel K. Maduku

Enjoy to read and enjoy to shop: An investigation on the impact of product information presentation on purchase intention in digital content marketing

Liu Fan, Yawei Wang and Jian Mou

Which retail strategy for shelf life products can satisfy consumers under game policy?

Neha Saxena, Mitali Sarkar and Biswajit Sarkar

Factors influencing behavioral intentions in livestream shopping: A cross-cultural study

Shaowen Ni and Hideo Ueichi

The betrayal puzzle: Unraveling the connection between inauthenticity, corporate wrongdoing and brand betrayal with avoidance and reparation

Huma Ittefaq, Naeem Akhtar, Umar Iqbal Siddiqi, Tahir Islam and Aleksandra Kuzior

Exploring the factors that drive millet consumption: Insights from regular and occasional consumers

Priya Shah, Neha Mehta and Sweety Shah

Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service

Yuguang Xie, Changyong Liang, Peiyu Zhou and Li Jiang

Can chatbot customer service match human service agents on customer satisfaction? An investigation in the role of trust

Dongling Huang, Dmitri G. Markovitch and Rusty A. Stough

Examining bargaining power in the distribution channel under possible price pass-through behaviors of retailers

Tomoki Matsumoto, Tomohito Kamai and Yuichiro Kanazawa

Customization at a glance: Investigating consumer experiences in mobile commerce applications

Abdul Waheed Siyal, Hongzhuan Chen, Syed Jamal Shah, Fakhar Shahzad and Shaher Bano

Dynamic assortment planning and capacity allocation with logit substitution

Omid Arhami, Shirin Aslani and Masoud Talebian

From virtual to reality: The power of augmented reality in triggering impulsive purchases

Wen-Chin Hsu, Mu-Heng Lee and Kai-Wen Zheng

The impact of AI identity disclosure on consumer unethical behavior: A social judgment perspective

Tian-Ge Li, Chu-Bing Zhang, Ying Chang and Wei Zheng

Why do consumers consume masstige products? A cross-cultural investigation through the lens of self-determination theory

Shadma Shahid, Mohd Adil, Mohd Sadiq and Ganesh Dash

The way to generate customer citizenship behavior with customer experience

Hoang Tran Phuoc Mai Le, Dongyoup Kim and Jungkun Park

Why employees continue to use O2O food delivery services? Moderating role of sedentary behavior

Pinyi Yao and Yezheng Li

Mere copycat? The effects of human versus human-like virtual influencers on brand endorsement effectiveness: A moderated serial-mediation model

Qi Zhou, Bin Li, Huajun Li and Yueqiu Lei

Utilizing consumer-based label equity to signal consumer products free from endocrine-disrupting chemicals

Valdimar Sigurdsson, Folwarczny, Michał, Nils Magne Larsen, R.G. Vishnu Menon, Freyja Thoroddsen Sigurdardottir and Sonja Perkovic

Social validation, reciprocation, and sustainable orientation: Cultivating “clean†codes of conduct through social influence

Tobias Otterbring and Folwarczny, Michał

Insights into consumer preferences and purchasing behaviour for wooden bed furniture in Slovakia

Hitka, Miloš, Miklošík, Andrej, Gejdoš, Miloš and Peter Štarchoň

Can sharing with others whom consumers Can't see increase their sense of community? An examination of social presence on sharing platforms

Hongjoo Woo, Daeun Chloe Shin, Naeun Lauren Kim, Zhenghao Tong and Soyon Kwon

The effects of hedonic shopping values on loyalty towards small retailers: The moderating role of trust

Jaeha Lee and Kwangsoo Park

Integrated banking channel service quality (IBCSQ): Role of IBCSQ for building consumers' relationship quality and brand equity

Sreejesh S

Holding on to your memories: Factors influencing social media hoarding behaviour

Nivin Vinoi, Amit Shankar, Ashraf Khalil, Ankit Mehrotra and Jitender Kumar

AR app-based brand engagement and outcomes: A moderated mediation approach

Imran Khan and Mobin Fatma

Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership

Xingyi Zhang, Smita Singh, Jing Li and Xiaolong Shao