 Customer definitions of moral value for retail brands: A qualitative understandingYunyi Wei, Sit, Kokho (Jason) and Yuksel Ekinci Journal of Retailing and Consumer Services, 2024, vol. 77, issue C Abstract: The present study investigates consumer definitions of morality for brand value (BV) and whether the definitions are similar or different from ethics. Past research has identified many dimensions (e.g., functional value) of BV but not moral and ethical, which is surprising. There is also a constant debate on whether morality is similar or different from ethics, but only some scholars offer limited empirical research. Some clarity informed by in-depth qualitative insights will illuminate the debate and whether morality is necessary or redundant to a BV framework after ethics has been considered. Hence, we purposefully recruited and interviewed 12 British consumers from varied backgrounds to gauge their morality and ethical definitions of BV. Our work suggests that morality and ethics are necessary to develop a BV framework because they are not identical. Whilst they share the caring dimension, they are also distinct. Morality is more about cooperation/teamwork and prudence, whereas ethics is more about compliance plus fairness/honesty. Keywords: Morality; Ethics; Brand value; Perceived value; Retail branding; Template analysis (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:77:y:2024:i:c:s0969698923004484 DOI: 10.1016/j.jretconser.2023.103697 Access Statistics for this article Journal of Retailing and Consumer Services is currently edited by Harry Timmermans More articles in Journal of Retailing and Consumer Services from Elsevier |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.