Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 40, issue C, 2018

Consumer perception and behavior in the retail foodscape–A study of chilled groceries pp. 1-7

Ulla Lindberg, Nicklas Salomonson, Sundström, Malin and Karin Wendin

Heterogeneity in consumers’ mobile shopping acceptance: A finite mixture partial least squares modelling approach for exploring and characterising different shopper segments pp. 8-18

Michael Groß

Governance capabilities and relationship performance in international franchising pp. 19-30

Nabil Ghantous, Shobha S. Das and Fabienne Chameroy

Parents and children in supermarkets: Incidence and influence pp. 31-39

Bill Page, Anne Sharp, Larry Lockshin and Herb Sorensen

Examining price and service competition among retailers in a supply chain under potential demand disruption pp. 40-47

Syed Mithun Ali, Md. Hafizur Rahman, Tasmia Jannat Tumpa, Abid Ali Moghul Rifat and Sanjoy Kumar Paul

Revisiting the supermarket in-store customer shopping experience pp. 48-59

Nic S. Terblanche

Whom do customers blame for a service failure? Effects of thought speed on causal locus attribution pp. 60-65

Pacheco, Natália Araújo, Maggie Geuens and Cristiane Pizzutti

A dose of nature and shopping: The restorative potential of biophilic lifestyle center designs pp. 66-73

Mark S. Rosenbaum, Ramirez, Germán Contreras and Jaime Rivera Camino

Critical success factors of temporary retail activations: A multi-actor perspective pp. 74-81

Jennifer Lowe, Isabella Maggioni and Sean Sands

Using the senses to evaluate aesthetic products at the point of sale: The moderating role of consumers’ goals pp. 82-90

Sonia Vilches-Montero, Nik Mohd Hazrul Nik Hashim, Ameet Pandit and Renzo Bravo-Olavarria

Do all roses smell equally sweet? Willingness to pay for flower attributes in specialized retail settings by German consumers pp. 91-99

Meike Rombach, Nicole Widmar, Elizabeth Byrd and Vera Bitsch

Immersion and emotional reactions to the ambiance of a multiservice space: The role of perceived congruence between odor and brand image pp. 100-108

Karim Errajaa, Legohérel, Patrick and Daucé, Bruno

The positive effect of contextual image backgrounds on fluency and liking pp. 109-116

Erik Maier and Florian Dost

How store attributes impact shoppers’ loyalty in emerging countries: An investigation in the Indian retail sector pp. 117-124

Monica Grosso, Sandro Castaldo and Anjana Grewal

Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk pp. 125-138

Ali Abdallah Alalwan, Yogesh K. Dwivedi, Nripendra P. Rana and Raed Algharabat

The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations pp. 139-149

Raed Algharabat, Nripendra P. Rana, Yogesh K. Dwivedi, Ali Abdallah Alalwan and Zainah Qasem

The moderating effect of managers' leadership behavior on salespeople's self-efficacy pp. 150-162

Valter Afonso Vieira, Marcelo Gattermann Perin and Claudio Hoffmann Sampaio

Showrooming and retail opportunities: A qualitative investigation via a consumer-experience lens pp. 163-174

Jason Kokho Sit, Anna Hoang and Alessandro Inversini

Comparison and one-stop shopping after big-box retail entry: A spatial difference-in-difference analysis pp. 175-187

Mengjie Han, Oana Mihaescu, Yujiao Li and Niklas Rudholm

Help welcome or not: Understanding consumer shopping motivation in curated fashion retailing pp. 188-203

Anna Kathrin Sebald and Frank Jacob

The impact of dynamic bundling on price fairness perceptions pp. 204-212

Wenjing Li, David M. Hardesty and Adam W. Craig

Influence of iconic, indexical cues, and brand schematicity on perceived authenticity dimensions of private-label brands pp. 213-220

Laurence Carsana and Alain Jolibert

The mindful consumer: Balancing egoistic and altruistic motivations to purchase local food pp. 221-228

Dawn Birch, Juliet Memery and Maheshan De Silva Kanakaratne

Firm performance in the upscale restaurant sector: The effects of resilience, creative self-efficacy, innovation and industry experience pp. 229-240

Rob Hallak, Guy Assaker, O’Connor, Peter and Craig Lee

Performance model of community pharmacies in low-middle income countries: A societal perspective pp. 241-248

Maryam Ranghchian, Shima Sehat, Mehdi Akhgari and Gholamhossein Mehralian

How is value created? – Extending the value concept in the Swedish context pp. 249-260

Wikström, Solveig and Patrick L'Espoir Decosta

Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future pp. 261-269

Appalayya Meesala and Justin Paul

Understanding quality and satisfaction in public hospital services: A nationwide inpatient survey in Greece pp. 270-275

Panagiotis Mitropoulos, Konstantinos Vasileiou and Ioannis Mitropoulos

A 360-degree view of actor engagement in service co-creation pp. 276-278

Finsterwalder, Jörg

I virtually try it … I want it ! Virtual Fitting Room: A tool to increase on-line and off-line exploratory behavior, patronage and purchase intentions pp. 279-286

Marie Beck and Crié, Dominique

Consumer-brand relationships and brand loyalty in technology-mediated services pp. 287-294

Apostolos N. Giovanis and Pinelopi Athanasopoulou

Students as customers in higher education: The (controversial) debate needs to end pp. 295-298

Melodi Guilbault

Daily deal shoppers: What drives social couponing? pp. 299-303

M. Ieva, F. De Canio and C. Ziliani

Service failure and problems: Internal marketing solutions for facing the future pp. 304-311

Justin Paul and Sunil Sahadev

Volume 39, issue C, 2017

Consumer response to price changes in higher-priced brands pp. 1-10

Ava Huang, John Dawes, Larry Lockshin and Luke Greenacre

The battle of traditional retailers versus discounters: The role of PL tiers pp. 11-22

Hökelekli, Gizem, Lien Lamey and Frank Verboven

Satisfaction, loyalty and repatronage intentions: Role of hedonic shopping values pp. 23-34

Sunil Atulkar and Bikrant Kesari

Willingness to Pay-inference in the absence of rejected propositions pp. 35-42

Sander van Cranenburgh and Caspar Chorus

Impacts of product, store and retailer perceptions on consumers’ relationship to terroir store brand pp. 43-53

Lacœuilhe, Jérôme, Didier Louis and Cindy Lombart

Disruptions versus more disruptions: How the Amazon dash button is altering consumer buying patterns pp. 54-61

Maya F. Farah and Zahy B. Ramadan

An empirical analysis of factors that influence retail website visit types pp. 62-70

Jason I. Pallant, Peter Danaher, Sean J. Sands and Tracey S. Danaher

Investigating gender differences in consumers’ experience of guilt: A comparative study pp. 71-78

Ghadeer G. Kayal, Antonis C. Simintiras and Nripendra P. Rana

Et tu, Brute? How unfair! pp. 79-92

Sanjeev Tripathi

Measuring and improving customer retention at authorised automobile workshops after free services pp. 93-102

Anil Kumar, Sunil Luthra, Dinesh Kumar Khandelwal, Rajneesh Mehta, Nityanand Chaudhary and Sukhdev Bhatia

Understanding the effect of personal and social value on attitude and usage behavior of luxury cosmetic brands pp. 103-113

S. Ajitha and V.J. Sivakumar

Does opinion leadership influence service evaluation and loyalty intentions? Evidence from an arts services provider pp. 114-122

Javier Flores-Zamora and García-Madariaga, Jesús

Channels for search and purchase: Does mobile Internet matter? pp. 123-134

Sonika Singh and Joffre Swait

What factors determine e-satisfaction and consumer spending in e-commerce retailing? pp. 135-144

Tahir M. Nisar and Guru Prabhakar

Grocery pickup creation of value: Customers’ benefits vs. spatial dimension pp. 145-153

Dany Vyt, Magali Jara and Cliquet, Gérard

Health and cosmetics: Investigating consumers’ values for buying organic personal care products pp. 154-163

Ezlika Ghazali, Pat Chen Soon, Dilip Mutum and Bang Nguyen

Online search – Online purchase in franchising: An empirical analysis of franchisor website functionality pp. 164-172

Pénard, Thierry and Rozenn Perrigot

How personal costs influence customer citizenship behaviors pp. 173-181

Anh Dang and Aaron D. Arndt

Increasing customer purchase intention through product return policies: The pivotal impacts of retailer brand familiarity and product categories pp. 182-189

Shih-Ping Jeng

A DEA approach for selecting a bundle of tickets for performing arts events pp. 190-200

Andrea Baldin

Examining impacts of negative reviews and purchase goals on consumer purchase decision pp. 201-207

Fei L. Weisstein, Lei Song, Peter Andersen and Ying Zhu

Image transfer from malls to stores and its influence on shopping values and mall patronage: The role of self-congruity pp. 208-218

Kamel El Hedhli, Haithem Zourrig and Jeongsoo Park

The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction pp. 219-229

Söderlund, Magnus and Sofie Sagfossen

Personalized ads on Facebook: An effective marketing tool for online marketers pp. 230-242

Trang P. Tran

Exploring the origin of retail stores in Europe: Evidence from Southern Italy from the 6th century BCE to the 3rd century BCE pp. 243-249

Eleonora Pantano and Charles Dennis

Gift card program incrementality and cannibalization: The effect on revenue and profit pp. 250-257

Tim Norvell and Alisha Horky

Web functionality, web content, information security, and online tourism service continuance pp. 258-263

Ziqi Liao and Xinping Shi

Smartphones and the reconfiguration of retailscapes: Stores, shopping, and digitalization pp. 270-278

Christian Fuentes, Bäckström, Kristina and Anette Svingstedt

Every step counts: When physical movement affects perceived value pp. 279-285

Frank Mathmann, Mathew Chylinski, E. Tory Higgins and Ko de Ruyter

Omnichannel-based promotions’ effects on purchase behavior and brand image pp. 286-295

Angelica Blom, Fredrik Lange and Ronald L. Hess

An ethnography of Electronic Shelf Labels: The resisted digitalization of prices in contemporary supermarkets pp. 296-304

Bastien Soutjis, Franck Cochoy and Johan Hagberg

Now what? Evaluating the sales effects of introducing an online store pp. 305-313

Mikael Hernant and Sara Rosengren

Understanding omni-channel shopping value: A mixed-method study pp. 314-330

Huré, Elodie, Karine Picot-Coupey and Claire-Lise Ackermann