Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 80, issue C, 2024

Hospitality for prime consumers and others under the retail management

Sandipa Bhattacharya, Biswajit Sarkar, Mitali Sarkar and Arka Mukherjee

Different roles of two kinds of digital coexistence: The impact of social presence on consumers' purchase intention in the live streaming shopping context

Nianlin Li, Changchun Xuan and Rui Chen

Finding the best creation strategy: How influencer's photo-editing behavior affects consumer's engagement intention

Rui Guo and Yuchen Wang

The vulnerability and resilience of service quality management in food supply chains: Lessons from unstructured data on food-safety cases

Pei-Ju Wu

Prominent or subtle: The impact of brand prominence on social media advertisement engagement

Tingwen Xiao, Haiying Wei and Siyun Chen

Gaining insights for service improvement through unstructured text from online reviews

Chenxi Zhang and Zeshui Xu

Sonic sensations: Navigating the mixed outcomes of ASMR in retail advertising

Justin Cohen, Sean Sands, Colin Campbell and Alexis Mavrommatis

The power of endorsement in upcycled food promotion: Investigating the moderating effect of perceived food familiarity

Jiyeon Jeon, HeeJin Shin, Jeong, EunHa (Lena) and Xingyi Zhang

Firm engagement: Scale development and verification

Xiaoyun Han, Yundan Zheng, Catherine Prentice and Shuping Chen

Understanding consumers’ acceptance of edible food packaging: The role of consumer innovativeness

Xingyi Zhang, Han Wen and Xiaolong Shao

Born for marketing? The effects of virtual versus human influencers on brand endorsement effectiveness: The role of advertising recognition

Fengyi Deng, Muyuan Tuo, Si Chen and Zichen Zhang

Minority service providers serving majority group customers: The relations between power attribution, empathy and emotional labor

Tali Seger-Guttmann and Karin Amit

The role of digital orientation and strategic emphasis in creating brand competitiveness

Chandana Manjunath, Manjunath Padigar and Kiran Pedada

Antecedents and consequences of perceived helpfulness of extremely positive and exaggerated reviews

Román, Sergio, Isabel P. Riquelme and Dawn Iacobucci

A hybrid stochastic data envelopment analysis and decision tree for performance prediction in retail industry

Mohammad Dana Lagzi, Seyed Mojtaba Sajadi and Mohammadreza Taghizadeh-Yazdi

Seeking stability or change? Retailers’ organizational legitimacy, strategic orientation and cross-channel integration

Jiaqi Xue, Liping Qian, Jingang Cai and Xiuling Jiang

Informing or persuading? Unveiling the complex dynamics of live chat in online labor markets

Lingfeng Dong, Zhenwei Wu, Ting Ji and Yu Tu

Text mining analysis of retail and consumer service leaders' sustainability narratives: Are they actually true?

Ananya Hadadi Raghavendra, Pradip Kumar Bala and Arindam Mukherjee

How do consumers’ attitudes differ across their basic characteristics toward live-streaming commerce of green agricultural products: A preliminary exploration based on correspondence analysis, logistic regression and decision tree

Ying Wang, Jiahui Lan, Jialing Pan and Lin Fang

Disentangling composite influences of social connectivity and system interactivity on continuance intention in mobile short video applications: The pivotal moderation of user-perceived benefits

Hua Pang and Yang Ruan

A holistic framework for consumer usage modes of augmented reality marketing in retailing

Federica Caboni, Vincenzo Basile, Harish Kumar and Diksha Agarwal

Embracing new energy vehicles: An empirical examination of female consumer perspectives

Jinjing Zhao, Yiming Su, Mingjie Fang and Miao Su

Self as source: The interplay of sharing eWOM with consumer engagement and incentive acceptance

Shalom Levy and Yaniv Gvili

How do customers react to preferential treatment? An affective events theory and time-lagged survey

Qurat Ul Ain, Weng Marc Lim, Shahid Rasool and Muhammad Zeshan

How to obtain customer requirements for each stage of the product life cycle from online reviews: Using mobile phones as an example

Lei Zhang, Yan Xuan, Ziqi Li, Pengfei Gao and Yu Zheng

Intention to adopt services by AI avatar: A protection motivation theory perspective

Jungkun Park, Jeewoo Yun and Woondeog Chang

Should live-streaming platforms nonexclusively promote brands from traditional retail platforms?

Chi Zhou, Jing Yu and Yong Qian

The impact of the Seller's facial image on consumer purchase behavior in peer-to-peer accommodation platforms

Ning Zhang, Xing Fan, LiFeng He, Xin Cheng, Liang Zhang and Rong Liu

Evaluating regression techniques for service advisor performance analysis in automotive dealerships

Judith Nkechinyere Njoku, Cosmas Ifeanyi Nwakanma, Jae-Min Lee and Dong-Seong Kim

Sustainable service product design method: Focus on customer demands and triple bottom line

Xiao Liu and Ming-Yang Li

Atmospherics fosters customer loyalty: Exploring the mediating effects of memorable customer experience and customer satisfaction in factory outlet malls in Taiwan

Chin-Tsu Chen

Volume 79, issue C, 2024

Tackling consumer information asymmetry and perceived uncertainty for luxury re-commerce through seller signals

Shweta Pandey, Sheetal Mittal and Deepak Chawla

Retail management policy through firefly algorithm under uncertainty using Dempster-Shafer theory for production firm

Sahar Sohani, Tuli Barman, Biswajit Sarkar, Angappa Gunasekaran and Sarla Pareek

Stocking up on hand sanitizer: Pandemic lessons for retailers and consumers

Xiaodan Pan, Martin Dresner, Guang Li and Benny Mantin

Market dynamics between retail channels and short food supply chains: A case of organic fruits

B. Mosadegh Sedghy, Mohammadreza Nematollahi and Alireza Tajbakhsh

Is digital fashion the future of the metaverse? Insights from YouTube comments

Van Ha Luong, Annalisa Tarquini, Yaprak Anadol, Phil Klaus and Aikaterini Manthiou

Ethical marketing framework for metaverse simulated experiences of tourism (SET): An exploration of consumers’ aspirations and fears

Christine Petr and Paul Caudan

Product-specified dual-channel retail management with significant consumer service

Kunomboua Anicet Cyrille Amankou, Rekha Guchhait, Biswajit Sarkar and Himani Dem

A comprehensive view of biometric payment in retailing: A complete study from user to expert

Carmen Zarco, Giráldez-Cru, Jesús, Cordón, Oscar and Liébana-Cabanillas, Francisco

Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity

Brüns, Jasper David and Martin Meißner

Retailing in the metaverse: A framework of managerial considerations for success

Matthias Eggenschwiler, Marc Linzmajer, Anne L. Roggeveen and Thomas Rudolph

Increasing trust and value of mobile advertising in retailing: A survey design, machine learning approach, and blockchain in the trust path

Ava Hajian, Russell Sadeghi, Victor R. Prybutok and Chang E. Koh

Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership

Sánchez-Gómez, Roberto and Vázquez-Suárez, Luis

Virtually human: anthropomorphism in virtual influencer marketing

Ehsan Dabiran, Samira Farivar, Fang Wang and Gerald Grant

How do consumers’ fashion lifestyles differentiate their logistics preferences for fashion products?

Bohao Ma, Shahdzah Wati Binte Adam, Chee-Chong Teo and Yiik Diew Wong

Informative or affective? Exploring the effects of streamers’ topic types on user engagement in live streaming commerce

Lijuan Luo, Meiling Xu and Yujie Zheng

Refueling convenience and range satisfaction in electric mobility: Investigating consumer willingness to use battery swap services for electric vehicles

Gibbson Adu-Gyamfi, Huaming Song, Emmanuel Nketiah, Bright Obuobi, Qin Wu and Dan Cudjoe

The organic odyssey: Navigating the influence of attitude on purchase intent, mediated by perceived value, quality, and price in India

Satish Chandra Pant, Raka Saxena, N.K. Gupta, Hema Yadav, Sathyendra Kumar AD and Devesh Kumar Pant

Research on strategies for improving green product consumption sentiment from the perspective of big data

Liping Wang, Longjun Chen and Chuang Li

How to make busy individuals donate more? The matching effect of charitable appeals and busyness on willingness to donate

Chundong Zheng, Xinru Liu and Shuqin Liu

What drives higher active customer engagement in luxury brands’ social media? Measurement and contingencies

Ali Aldhamiri, Jamie Carlson, Sonia Vilches-Montero, Syed Mahmudur Rahman and Siegfried P. Gudergan

Healing or hesitation? The impact of anthropomorphism on consumers' repair intentions for products

Huanyu Qin, Zhipeng Xie, Chen Ding, Jingyuan Wang and Yi Xu

Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior

Blömker, Jan and Carmen-Maria Albrecht

The potency of audiovisual attractiveness and influencer marketing: The road to customer behavioral engagement

Naeem Akhtar, Umar Iqbal Siddiqi, Ritika Gugnani, Tahir Islam and Rekha Attri

Green and gamified! An investigation of consumer participation in green last-mile from a gamification affordance perspective

Xiaodi Liu, Zengze Zhou, Kum Fai Yuen and Xueqin Wang

Impact of transformational leadership on service delivery behaviours of frontline service employees

Hemang Jauhari, Manish Kumar and Jayesh Pandey

Sustainable messaging strategies and consumer food waste: The congruence effect between message framing and state anxiety

Jiatong Dai and Siyu Gong

Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator

Muhammad Amin, Imran Khan, Amjad Shamim, Ding Hooi Ting, Amin Jan and Amir Zaib Abbasi

Predicting restaurants’ surplus food platform continuance: Insights from the combined use of PLS-SEM and NCA and predictive model comparisons

Francesca Magno and Fabio Cassia

Driving consumer engagement for digital payment brands: Content strategy on instagram

Atul Arun Pathak and Kapil Kaushik

Promoting individual and organization-oriented sustainable behaviors among employees in tourism and hospitality

Bee-Lia Chua, Xiaoting Chi, Surarak Wichupankul, Jin-Soo Lee, Bo Meng and Heesup Han

Consumers’ attention, experience, and action to organic consumption: The moderating role of anticipated pride and moral obligation

Myoung-Jin Chae, Yanghee Kim and Taewoo Roh

Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context

Khalid Mehmood, Pradeep Kautish and Tejas R. Shah

Shopping centers challenging decline: Competitive strategies in three case studies from Madrid's urban area

Escudero-Gómez, Luis Alfonso

Understanding the impact of national culture differences on customers’ online social shopping behaviours

Gomaa Agag, Riyad Eid, Houyem Chaib Lababdi, Mohamed Abdelwahab, Sameh Aboul-Dahab and Said Shabban Abdo

How to cooperate in a three-tier food delivery service supply chain

Shigui Ma, Yong He, Ran Gu and Chung-Hsing Yeh

Ugly produce and food waste management: An analysis based on a social cognitive perspective

Aiden Young, Herbert Sima, Na Luo, Sihong Wu, Yu Gong and Xiaoyan Qian

Compatible electric vehicle charging service: Blessing or curse?

Feng Chen, Su Xiu Xu, Yu Ning, Xiang Ji and Yaping Ren

Social media influencer over-endorsement: Implications from a moderated-mediation analysis

Chee Wei Cheah, Kian Yeik Koay and Weng Marc Lim

Realisation that online advertisements are misleading: Involvement of middle-aged and older adults with botanical dietary supplements

Yuting Sun, Jianting Zhang and Yixuan Li

Bundling products and service on influencer channels

Lei Xie, Guangtao Guo and Jiao Chen

Exploring performance heterogeneity: Integrative insights from strategic management and marketing

Ralf Wilden, Michael J. Leiblein and Nidthida Lin

e-commerce website customer engagement: Delineating the role of UTAUT, vividness, and compulsion

Babak Taheri, Anish Yousaf, Martin Gannon and Abhishek Mishra

Exploring the three-dimensional effect of corporate social responsibility on brand equity, corporate reputation, and willingness to pay. A study of the fashion industry

Gálvez-Sánchez, Francisco Jesús, Aida Molina-Prados, Molina-Moreno, Valentín and Salvador Moral-Cuadra

Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study

Shuqi Guan, Chao, Chih-Wei (Fred) and Feng Tian

Product assortment and online sales in community group-buying channel: Evidence from a convenience store chain

Xin Tian, Hailiang Jiang and Xuan Zhao

Polluted cognition: The effect of air pollution on online purchasing behavior

Chenxi Li, Xinyue Xia, Yixun Lin and Hanlin Wen

Unraveling the intricacies of panic buying: An evolutionary game-theoretic exploration of the evolution and intervention

Xuan Ma, Deqing Yu and Ke Wang

Friend and Foe: The impact of complimentary competitor content (CCC) on consumer response towards the endorsing competitor

Inbal Stockheim, Dikla Perez and Yael Podkamien

Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases

Debarun Chakraborty, Aruna Polisetty, Sowmya G, Nripendra P. Rana and Sangeeta Khorana

Does digitalization help green consumption? Empirical test based on the perspective of supply and demand of green products

Yue Peng, Wei Wang, Shangsong Zhen and Yunqiang Liu

Drives of in-store revenge consumption in the post-pandemic: A study in China

Hoang Tran Phuoc Mai Le and Jungkun Park

An agent-based simulation model for analyzing and optimizing omni-channel retailing operation decisions

Jing Li and XiaoWen Liu

Synergic effect of carbon regulation policies and multi-period credit financing in global retailing with reworking

Bikash Koli Dey and Hyesung Seok

Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy

Dmitri G. Markovitch, Rusty A. Stough and Dongling Huang

A hybrid multi-attribute decision-making model for the systematic evaluation of exoticism-themed retail spaces from the perspective of consumer experience

Wei-Quan Zheng, Sze-Man Cheung, Bo-Wei Zhu, Lei Xiong and Gwo-Hshiung Tzeng

Luxury brand at the cusp of lipstick effects: Turning brand selfies into luxury brand curruncy to thrive via richcession

Mohsin Raza, Rimsha Khalid, Sandra Maria Correia Loureirco and Heesup Han

Unveiling impact dynamics: Discriminatory brand advertisements, stress response, and the call for ethical marketing practices

Enav Friedmann, Merav Weiss-Sidi and Eliran Solodoha

Predicting label brand loyalty: A comparison of two models using a partial least square-structural equation modeling

Sedki Karoui, Azza Temessek Behi, Dorsaf Fehri, Samy Belaid and Lacoeuilhe, Jérôme

Understanding impulse buying in short video live E-commerce: The perspective of consumer vulnerability and product type

Yundi Zhang, Tingting Zhang and Xiangbin Yan

Profit-driven fusion framework based on bagging and boosting classifiers for potential purchaser prediction

Zhenkun Liu, Ying Zhang, Mohammad Zoynul Abedin, Jianzhou Wang, Hufang Yang, Yuyang Gao and Yinghao Chen

From empathetic hearts to digital hands: A study of compassion and donation behavior in social media advertising

Minseong Kim and Jihye Kim

Analysing the impact of coupled domestic demand dynamics of green and low-carbon consumption in the market based on SEM-ANN

Kaisheng Di, Weidong Chen, Qiumei Shi, Quanling Cai and Sichen Liu

Tricks of the trade: Understanding and utilizing influencer tactics to improve retailer performance

Sara Rosengren, Colin Campbell and Justine Rapp Farrell

Uncovering air traveler purchase behavior: Influence of airline goods product characteristics towards repurchase intention

Jiyoung Lee, Jongsik Yu, Aleksandar Radic and Heesup Han

Showing usage behavior or not? The effect of virtual influencers’ product usage behavior on consumers

Defeng Yang, Jiaen Zhang, Yu Sun and Zan Huang

In help-seekers' shoes: First-person pronouns entitled charitable fundraising campaigns and individual donating behavior in China

Yongqiang Gao and Yaohan Cai

The role of incentive policies and personal innovativeness in consumers' carbon footprint tracking apps adoption in China

Dan Cudjoe, Bangzhu Zhu and Hong Wang

The effects of QR-pay scanning modes on consumer product evaluations

Ziwei Wang, Xia Wei and Xiaomeng Tang

A matter of identity: Promoting plant-based food among meat-eaters through a common identity priming

Carmela Donato, Monsurrò, Luigi and Martina Di Cioccio

Optimizing service encounters through mascot-like robot with a politeness strategy

Huixian Zhang and Mengmeng Song

Predicting E-commerce customer satisfaction: Traditional machine learning vs. deep learning approaches

Maha Zaghloul, Sherif Barakat and Amira Rezk

Managing the co-creation of accessible and inclusive family recreation retail encounters: A critical incident analysis

Monica Cerdan-Chiscano and Simon Darcy

Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth

Muhammad Farrukh Shahzad, Shuo Xu, Xin An and Iqra Javed

Mining spatial-temporal patterns from customer data to improve forecasting of customer flow across multiple sites

Hsiu-Wen Liu

An empirical study on the dark side of service employees’ AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors

Shuai Zhou, Ni Yi, Rajah Rasiah, Haipeng Zhao and Zile Mo

CSR of stock markets companies and customers purchase intentions: An empirical analysis in Spain

Teresa Herrador-Alcaide, Gabriela Topa and Fernández-Muñoz, Juan José

The effect of empathetic response and consumers’ narcissism in voice-based artificial intelligence

Atieh Poushneh, Arturo Vasquez-Parraga and Richard S. Gearhart

Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective

Ruiqi Yao, Guijie Qi, Zhiqiang Wu, Hua Sun and Dongfang Sheng

Using PLS-SEM to test the relationship model of corporate social performance across the product/service continuum: When do shared values matter?

Vicki Blakney Eveland, Tammy Neal Crutchfield, Ronald C.W. Tsang and Misty A. Sabol

Strategic responses to the aggregator platform: Pricing and information sharing

Ke Sun

Navigating retail inflation in Brazil: A machine learning and web scraping approach to the basic food basket

Muñoz-Villamizar, Andrés, Matias Piatti, Mejía-Argueta, Christopher, Luis Felipe Pirabe, Jafar Namdar and Juan Felipe Gomez

Nitty-gritties of customer experience in metaverse retailing

Ankit Mehrotra, Reeti Agarwal, Ashraf Khalil, Ebtesam Abdullah Alzeiby and Vaishali Agarwal

High-end fashion as a social phenomenon: Exploring the perceptions of designers and consumers

Yael Pedro, Enav Friedmann and Sandra Maria Correia Loureiro

Does multilingual packaging influence purchasing in retail segment? Evidence from multiple experiments

Fuqiang Tan, Xi Li, Reeti Agarwal, Yatish Joshi and Muhammad Zafar Yaqub

Eco-engagement: Tracing CSR communication's ripple effect on consumer hospitality loyalty

Peng Cao, Muhammad Safdar Sial, Susana à lvarez-Otero, Talles Vianna Brugni and Ubaldo Comite

The inverted U-shaped relationship between information entropy of keyword combinations and sales of digital products: Evidence from China Tmall

Baoku Li, Yafeng Nan and Ruoxi Yao

Are discounts useful in promoting suboptimal foods for sustainable consumption and production? The interaction effects of original prices, discount presentation modes, and product types

Hsiu-Hua Chang, Long-Chuan Lu and Tzu-Chiao Kuo

Are we ready for metaverse adoption in the service industry? Theoretically exploring the barriers to successful adoption

Rohit Gupta, Bhawana Rathore, Baidyanath Biswas, Mahadeo Jaiswal and Raunak Kumar Singh

Which trust layer better counterbalances the risk impact on travel intentions in a crisis scenario?

Sandro Castaldo, Andrea Ciacci, Lara Penco and Giorgia Profumo

Don’t be a hamster! Social appeals to curb panic buying at the point-of-sale

Sandro Arnet, Marcia Nißen and Florian von Wangenheim

Can consumer engagement on social media affect brand extension success? The case of luxury fashion brands and restaurants

Jungmin Yoo

Decoding green food safety information dependency in the digital era: An intelligent validation using SEM-ANN framework

Tong Zhao, Qiumei Shi, Xingnian Zhang and Tianyi Zhang

Examining the influence of source factors and content characteristics of influencers' post on consumer engagement and purchase intention: A moderated analysis

Sainaz Sardar, Sai Vijay Tata and Subhro Sarkar

The time code of online consumption: Exploring the impact of work hours on online consumption in the retail industry

Na Liu and Jing Li

Saudi millennials’ panic buying behavior during pandemic and post-pandemic: Role of social media addiction and religious values and commitment

Ganesh Dash, Majed Alharthi, Mansour Albarrak and Shalini Aggarwal

Exploring the social diffusion effects of green consumption: Evidence from green innovative products

Zhihao Wang, Wei Li and Mengxin Wang

Descriptive or injunctive? The effect of sustainable normative appeals and advertising orientations on environmentally responsible consumption behavior in a collective action perspective

Kan Jiang, Silan Mo and Meilian Qin

Is virtual streamer useful? Effect of streamer type on consumer brand forgiveness when streamers make inappropriate remarks

Jifei Xie, Haoyu Wu, Kexi Liu, Yunce Cui and Xiaofei Zhang