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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 29, issue C, 2016

Delight the experts, but never dissatisfy your customers! A multi-category study on the effects of online review source on intention to buy a new product pp. 1-11 Downloads
Daria Plotkina and Andreas Munzel
Consumer adoption of No Junk Mail stickers: An extended planned behavior model assessing the respective role of store flyer attachment and perceived intrusiveness pp. 12-21 Downloads
Simon, Françoise
Understanding premium private labels: A consumer categorisation approach pp. 22-30 Downloads
Magda Nenycz-Thiel and Jenni Romaniuk
Taboo tattoos? A study of the gendered effects of body art on consumers' attitudes toward visibly tattooed front line staff pp. 31-39 Downloads
Chris Baumann, Andrew R. Timming and Paul J. Gollan
Co-creation of value at the bottom of the pyramid: Analysing Bangladeshi farmers' use of mobile telephony pp. 40-48 Downloads
Bidit Lal Dey, Ameet Pandit, Mike Saren, Sanjay Bhowmick and Helen Woodruffe-Burton
The CSR's influence on customer responses in Indian banking sector pp. 49-57 Downloads
Mobin Fatma and Zillur Rahman
Increasing online sales by facilitating spillover shopping pp. 58-69 Downloads
Amit Bhatnagar and Purushottam Papatla
Conceptualising and measuring consumer-based brand–retailer–channel equity pp. 70-81 Downloads
Londoño, Juan Carlos, Jonathan Elms and Keri Davies
Consumers' emotional responses to the Christmas TV advertising of four retail brands pp. 82-91 Downloads
Joanna Cartwright, Helen McCormick and Gary Warnaby
Marketing strategies, perceived risks, and consumer trust in online buying behaviour pp. 92-103 Downloads
Nikolaos Pappas
Internet service providers' service quality and its effect on customer loyalty of different usage patterns pp. 104-113 Downloads
Thu Nguyen Quach, Paramaporn Thaichon and Charles Jebarajakirthy
Proactive versus reactive apparel brands in sustainability: Influences on brand loyalty pp. 114-122 Downloads
Hyejune Park and Youn-Kyung Kim
Predicting green product consumption using theory of planned behavior and reasoned action pp. 123-134 Downloads
Justin Paul, Ashwin Modi and Jayesh Patel
Service with a smile: Does the type of smile matter? pp. 135-141 Downloads
Susan A. Andrzejewski and Emily C. Mooney

Volume 28, issue C, 2016

Constructing a conceptual model of purchase behaviour of village shopkeepers – a study of small rural retailers in Eastern India pp. 1-16 Downloads
Dev Narayan Sarkar, Kaushik Kundu and Himadri Roy Chaudhuri
Complexity or simplicity? Designing product pictures for advertising in online marketplaces pp. 17-27 Downloads
Kewen Wu, Julita Vassileva, Yuxiang Zhao, Zeinab Noorian, Wesley Waldner and Ifeoma Adaji
Conceptualizing fairness in franchisor–franchisee relationship: Dimensions, definitions and preliminary construction of scale pp. 28-35 Downloads
Ateeque Shaikh
Unfairness in consumer services: Outcomes of differential treatment of new and existing clients pp. 36-44 Downloads
Teresa Fernandes and Ana Calamote
Product information and consumer choice confidence in multi-item sales promotions pp. 45-53 Downloads
Demetra Andrews
Relationship between sales force reputation and customer behavior: Role of experiential value added by sales force pp. 54-66 Downloads
Echchakoui, Saïd
The effect of shelf layout on satisfaction and perceived assortment size: An empirical assessment pp. 67-77 Downloads
Gabriele Pizzi and Daniele Scarpi
Estimating attractiveness, hierarchy and catchment area extents for a national set of retail centre agglomerations pp. 78-90 Downloads
Les Dolega, Michalis Pavlis and Alex Singleton
Transformative service research and service dominant logic: Quo Vaditis? pp. 91-98 Downloads
Volker G. Kuppelwieser and Finsterwalder, Jörg
Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands:The moderating role of country of salesperson pp. 99-106 Downloads
Yu Hua Choi and Ho Jung Choo
Price image consequences pp. 107-116 Downloads
Cindy Lombart, Didier Louis and Labbé-Pinlon, Blandine
Sources of retailer personality: Private brand perceptions pp. 117-125 Downloads
Cindy Lombart and Didier Louis
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China pp. 126-136 Downloads
Neil Towers and Kiki Xu
Consumer response to online/offline price differentiation pp. 137-148 Downloads
Martin Fassnacht and Sebastian Unterhuber
Engaging consumer through the storefront: Evidences from integrating interactive technologies pp. 149-154 Downloads
Eleonora Pantano
The effects of mall personality and fashion orientation on shopping value and mall patronage intension pp. 155-164 Downloads
Osmud Rahman, Ken Kwong-Kay Wong and Hong Yu
Eye-tracking customers' visual attention in the wild: Dynamic gaze behavior moderates the effect of store familiarity on navigational fluency pp. 165-170 Downloads
Tobias Otterbring, Wästlund, Erik and Anders Gustafsson
The sound of silence: Why music in supermarkets is just a distraction pp. 171-178 Downloads
Niki Hynes and Struan Manson
The impact of private labels on consumer store loyalty: An integrative perspective pp. 179-188 Downloads
Rita Coelho do Vale, Pedro Verga Matos and Jorge Caiado
The effect of firm scale and CSR geographical scope of impact on consumers' response pp. 189-198 Downloads
Fathony Rahman and Ruth T. Norman
Understanding consumer reactions to product contamination risks after national disasters: The roles of knowledge, experience, and information sources pp. 199-208 Downloads
Frank, Björn and Shane J. Schvaneveldt
The interplay of counter-conformity motivation, social influence, and trust in customers' intention to adopt Internet banking services: The case of an emerging country pp. 209-218 Downloads
Walid Chaouali, Imene Ben Yahia and Nizar Souiden
The influence of related and unrelated industry diversity on retail firm failure pp. 219-227 Downloads
Pia Nilsson
Do companions really enhance shopping? Assessing social lift over forms of shopper value in Mexico pp. 228-239 Downloads
Mora, José-Domingo and González, Eva M.
The thrill of victory: Women and sport shopping pp. 240-251 Downloads
O’Donnell, Kathleen A., Judi Strebel and Gary Mortimer
Conceptualizing excessive fan consumption behavior pp. 252-262 Downloads
Robert Davis and Lee Phillip McGinnis
Understanding the impact of store flyers on purchase behaviour: An empirical analysis in the context of Spanish households pp. 263-273 Downloads
Gázquez-Abad, Juan Carlos and Martínez-López, Francisco J.
Offering value and capturing surplus: A strategy for private label sales in a new customer loyalty building scenario pp. 274-280 Downloads
Jake D. Hoskins
Organic food as self-presentation: The role of psychological motivation in older consumers' purchase intention of organic food pp. 281-287 Downloads
Jiyoung Hwang
Who's behind the screen? Segmenting social venture consumers through social media usage pp. 288-295 Downloads
Chung, Te-Lin (Doreen), Nwamaka A. Anaza, Joohyung Park and Adrienne Hall-Phillips
Privacy versus reward: Do loyalty programs increase consumers' willingness to share personal information with third-party advertisers and data brokers? pp. 296-303 Downloads
Jai, Tun-Min (Catherine) and Nancy J. King
The impact of perceived similarity to other customers on shopping mall satisfaction pp. 304-309 Downloads
Hyorkjin Kwon, Sejin Ha and Hyunjoo Im
Co-creation of service recovery: Utilitarian and hedonic value and post-recovery responses pp. 310-316 Downloads
Joohyung Park and Sejin Ha

Volume 27, issue C, 2015

Materialistic consumers who seek unique products: How does their need for status and their affective response facilitate the repurchase intention of luxury goods? pp. 1-10 Downloads
Wing Yin Chan, Chester K.M. To and Wai Ching Chu
A hybrid data mining model of feature selection algorithms and ensemble learning classifiers for credit scoring pp. 11-23 Downloads
Fatemeh Nemati Koutanaei, Hedieh Sajedi and Mohammad Khanbabaei
How can gender signal employee qualities in retailing? pp. 24-30 Downloads
Joshua Chang, Antonio Travaglione and O’Neill, Grant
Shopping orientations as antecedents to channel choice in the French grocery multichannel landscape pp. 31-51 Downloads
Cervellon, Marie-Cécile, Jean Sylvie and Paul-Valentin Ngobo
The role of e-service quality management in the delivery business value pp. 52-62 Downloads
Neil F. Doherty, Mahani Shakur and Fiona Ellis-Chadwick
Interaction effects of different price claims and contextual factors on consumers' reference price adaptation after exposure to a price promotion pp. 63-73 Downloads
Silke Bambauer-Sachse and Laura Massera
Private labels versus national brands: The effects of branding on sensory perceptions and purchase intentions pp. 74-79 Downloads
Patricia Rossi, Adilson Borges and Marat Bakpayev
Merely asking the customer to recommend has an impact on word-of-mouth activity pp. 80-89 Downloads
Söderlund, Magnus and Jan Mattsson
Assessing customers’ perceived value of the online channel of multichannel retailers: A two country examination pp. 90-102 Downloads
Jamie Carlson, O’Cass, Aron and Dennis Ahrholdt
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions pp. 103-112 Downloads
Riza Casidy and Hyunju Shin
Understanding online product ratings: A customer satisfaction model pp. 113-120 Downloads
Tobias H. Engler, Patrick Winter and Michael Schulz
Brands as substitutes for the need for touch in online shopping pp. 121-125 Downloads
González-Benito, Óscar, Mercedes Martos-Partal and San Martín, Sonia
One firm, one product, two prices: Channel-based price differentiation and customer retention pp. 126-139 Downloads
Julia Vogel and Michael Paul
Drivers of sales force equity in the service industry pp. 140-153 Downloads
Echchakoui, Saïd
Temporal and financial risk assessments: How time and money constrain shopper behavior and influence purchase solutions pp. 154-163 Downloads
Robert Paul Jones, Kerri M. Camp and Ann E. Fairhurst
WTP consumer's key factors for local and regional newspaper print subscription plans pp. 164-169 Downloads
Saavedra, José Luis and González, Ana Karina
Categorization of multiple channel retailing in Multi-, Cross-, and Omni†Channel Retailing for retailers and retailing pp. 170-178 Downloads
Norbert Beck and David Rygl
Commercial friendships between gay sales associates and straight female customers in luxury settings: A proposed theoretical framework pp. 179-186 Downloads
Mark S. Rosenbaum, Rebekah Russell-Bennett and Judy Drennan
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