Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 65, issue C, 2022

The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter?

M. Awais Shakir Goraya, Jing Zhu, Muhammad Shakaib Akram, Mahmud Akhter Shareef, Aneela Malik and Zeeshan Ahmed Bhatti

The omni-channel approach: A utopia for companies?

Monika Hajdas, Joanna Radomska and Susana Silva

Search, purchase, and satisfaction in a multiple-channel environment: How have mobile devices changed consumer behaviors?

Sonika Singh and Sungha Jang

Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing

Jun-Hwa Cheah, Xin-Jean Lim, Hiram Ting, Yide Liu and Sara Quach

The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables

Eric Holdack, Katja Lurie-Stoyanov and Harro Fabian Fromme

Service integration in omnichannel retailing and its impact on customer experience

Sara Quach, Mojtaba Barari, Moudrý, Dann Vit and Ken Quach

Can't touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing

Benjamin Barann, Andreas Hermann, Markus Heuchert and Becker, Jörg

Marketplace, reseller, or web-store channel: The impact of return policy and cross-channel spillover from marketplace to web-store

Amir Mohammad Alaei, Ata Allah Taleizadeh and Masoud Rabbani

Moving from multi-channel to Omni-channel retailing: Special issue introduction

Park Thaichon, Ian Phau and Scott Weaven

Identifying multi-channel value co-creator groups in the banking industry

Monireh Hosseini, Sepideh Shajari and Mina Akbarabadi

Change in technology-enabled omnichannel customer experiences in-store

Bethan Alexander and Anthony Kent

Effects of characteristics of in-store retail technology on customer citizenship behavior

Taeshik Gong, Chen-Ya Wang and Kangcheol Lee

Is a gift on sale “heart-discounted†? Givers’ misprediction on the value of discounted gifts and the influence of service robots

Yookyung Park and Youjae Yi

The convenience of shopping via voice AI: Introducing AIDM

Phil Klaus and Judith Lynne Zaichkowsky

Enhancing the role of flow experience in social media usage and its impact on shopping

Hyowon Hyun, Toulany Thavisay and Suk Hyung Lee

Importance of offline service quality in building loyalty of OC service brand

Joonyong Park and Renee B. Kim

Does social trust always explain the active use of sharing-based programs?: A cross-national comparison of Indian and U.S. rideshare consumers

Moon-Kyung Cha and Hee-Jung Lee

Spillover effects of a mega shopping complex on pre-existing, small retail shops over space, over time and across retail types

Hwan Chung, Dae-Yong Ahn and Seungho Ahn

The informational value of multi-attribute online consumer reviews: A text mining approach

Jisu Yi and Yun Kyung Oh

How looking forward over the short period to-go affects consumer enjoyment: Role of temporal scarcity in access-based services

Shinhyoung Lee and Kiwan Park

Technology readiness and technology paradox of unmanned convenience store users

Hyun Jung Park and Yining Zhang

Less light, better bite: How ambient lighting influences taste perceptions

Sarah Lefebvre, Jonathan Hasford and Laura Boman

When e-commerce becomes more human by transposing the hospitality concept to merchant websites

Soffien Bataoui

The geography of lifestyle center growth: The emergence of a retail cluster format in the United States

Murray Rice, Matthew Sorenson and Joseph Aversa

The facets of consumer-based food label equity: Measurement, structure and managerial relevance

Coderre, François, Lucie Sirieix and Pierre Valette-Florence

Does impact of campaign and consumer guilt help in exploring the role of national identity and purchase decisions of consumers?

Gunjan Malhotra and Mahesh Ramalingam

When can interaction orientation create more service value? The moderating role of frontline employees' trust in managers and employee deep acting

Defeng Yang, Xiaoyun Chen, Baolong Ma and Haiying Wei

The customer retail app experience: Implications for customer loyalty

Sebastian Molinillo, Aguilar-Illescas, Rocío, Anaya-Sánchez, Rafael and Elena Carvajal-Trujillo

Is the shopper always the king/queen? Study of omnichannel retail technology use and shopping orientations

Mohamed Slim Ben Mimoun, Caroline Lancelot Miltgen and Boulbeba Slama

How online reviews and coupons affect sales and pricing: An empirical study based on e-commerce platform

Yongrui Duan, Tonghui Liu and Zhixin Mao

Keep it vague? New product preannouncement, regulatory focus, and word-of-mouth

Xingyuan Wang, Yun Liu, Shuyang Wang and Chen, Haipeng (Allan)

Shopping in the omnichannel supply chain under price competition and product return

Sarat Kumar Jena and Purushottam Meena

The relative impact of advertising and referral reward programs on the post-consumption evaluations in the context of service failure

Di Kuang, Baolong Ma and Hong Wang

Short and sweet: Effects of pop-up stores’ ephemerality on store sales

Laura Henkel, Steffen Jahn and Waldemar Toporowski

Fashion shopping on the go: A Dual-stage predictive-analytics SEM-ANN analysis on usage behaviour, experience response and cross-category usage

Felicity Zi-Xuan Ng, Hui-Yee Yap, Garry Wei-Han Tan, Pei-San Lo and Keng-Boon Ooi

Managing advertising investments in marketing channels

Salma Karray, Martín-Herrán, Guiomar and Sigué, Simon Pierre

Exploring the e-shopping geography of Lisbon: Assessing online shopping adoption for retail purchases and food deliveries using a 7-day shopping survey

Colaço, Rui and João de Abreu e Silva,

Social distancing and store choice in times of a pandemic

Rossetti, Tomás, So-Yeon Yoon and Ricardo A. Daziano

To smile or not to smile: The role of facial expression valence on mundane and luxury products premiumness

Hong Zhu, Yayu Zhou, Yening Wu and Xin Wang

Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter?

Christian Nedu Osakwe, Marek Hudik, Říha, David, Michael Stros and T. Ramayah

Building engagement in online brand communities: The effects of socially beneficial initiatives on collective social capital

Amy Wong and Marcus Lee

Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior

Jure Erjavec and Anton Manfreda

Comparison of localized and foreign restaurant brands for consumer behavior prediction

Chih-Hsing Liu, Bernard Gan, Wen-Hwa Ko and Chih-Ching Teng

Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior

Xingwen Cui, Qinghong Xie, Jing Zhu, Mahmud Akhter Shareef, M. Awais Shakir Goraya and Muhammad Shakaib Akram

Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes

Shadma Shahid, Jamid Ul Islam, Shehla Malik and Uzma Hasan

Pick a card: Price ranges and gift card choice

Jay P. Carlson and Iman Paul

Do tech products have a beauty premium? The effect of visual aesthetics of wearables on willingness-to-pay premium and the role of product category involvement

Eun-Jung Lee

The effect of a Halal label and label size on purchasing intent for non-Muslim consumers

Widya Satya Nugraha, Dennis Chen and Shang-Ho Yang

Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups

Inyoung Park, Jieon Lee, Daeho Lee, Changjun Lee and Won Young Chung

To trust or not to trust? The interplay between labor-related CSR claim type and prior CSR reputation of apparel retailers

Whitney Ginder and Sang-Eun Byun

Service brand coolness in the construction of brand loyalty: A self-presentation theory approach

Jiménez-Barreto, Jano, Sandra Maria Correia Loureiro, Natalia Rubio and Jaime Romero

A green experience with eco-friendly cars: A young consumer electric vehicle rental behavioral model

Adeela Gulzari, Yuchen Wang and Victor Prybutok

Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values

Chunlin Yuan, Chenlei Zhang and Shuman Wang

Effects of confidence and social benefits on consumers’ extra-role and in-role behaviors: A social identity and social exchange perspective

Utkarsh, and Roopak Kumar Gupta

Combining sell-out data with shopper behaviour data for category performance measurement: The role of category conversion power

Federica Pascucci, Lorenzo Nardi, Luca Marinelli, Marina Paolanti, Emanuele Frontoni and Gian Luca Gregori

Detection of potential customers’ empathy behavior towards customers' reviews

Md Shamim Hossain and Mst Farjana Rahman

Study on the steady state of the propagation model of consumers’ perceived service quality in the community group-buying

Jianfei Li, Bei Li, Yang Shen and Kun Tang

Optimal seller strategy in overlapping auctions

Hejun Zhuang and Peter Popkowski Leszczyc

Studying the impact of food values, subjective norm and brand love on behavioral loyalty

Alicia Izquierdo-Yusta, Martínez–Ruiz, María Pilar and Pérez–Villarreal, Héctor Hugo

Cross-national differences in travelers’ continuance of knowledge sharing in online travel communities

Hassan Selim, Riyad Eid, Gomaa Agag and Yasser Moustafa Shehawy

“Do not impose on others what you desire.†Research on the influence of service Personnel's interactive orientation on customer comfort

Mengyi Li and Qin-hai Ma

Exploring consumer purchase intentions and behavior of buying ayurveda products using SOBC framework

Debarun Chakraborty, Aaliyah Siddiqui, Mujahid Siddiqui and Fatmah Mohmmad H Alatawi

What does it mean to “shop local†? Examining the experiences of shoppers and store owners within the framework of downtown revitalization

Jennifer L. Wilson and Nancy J. Hodges

Hedonic consumption experience in videogaming: A multidimensional perspective

Linda D. Hollebeek, Amir Zaib Abbasi, Carsten D. Schultz, Ding Hooi Ting and Valdimar Sigurdsson

Clean labeling: Is it about the presence of benefits or the absence of detriments? Consumer response to personal care claims

Cindy G. Grappe, Cindy Lombart, Didier Louis and Fabien Durif

Is bigger better? How the scale effect influences green purchase intention: The case of washing machine

Chenxuan Hou and Sarigöllü, Emine