Exploring the factors of using mobile ticketing applications: Perspectives from innovation resistance theory

Chia-Chen Chen, Chin-Hsuan Chang and Kuo-Lun Hsiao

Journal of Retailing and Consumer Services, 2022, vol. 67, issue C

Abstract: This passenger resistance to adopting innovative mobile services has been widely discussed and needs more examination. The present research model used the innovation resistance theory factors, including usage barriers, value barriers, risk barriers, tradition barriers, and image barriers, to verify the antecedents of mobile ticketing application usage. A mobile ticketing app includes making seat reservations, payment, ticket collection, and entry and boarding procedures. Additionally, the model considers the impact of technological anxiety, personal innovation characteristics, informativeness, and word of mouth to identify critical factors in determining resistance barriers and willingness to adopt. A questionnaire was distributed over the Internet, and responses were analyzed using statistical analysis software to test the proposed hypotheses. The analysis results found that the factors of Innovation Resistance Theory negatively affected intention to use the T-Express app. Among these, the tradition barrier is the first key factor. Moreover, the consumer and communication characteristics had significant effects on barrier factors. This research provides useful insights and suggestions for improving mobile ticketing app usage based on the findings.

Keywords: Innovation resistance theory (IRT); Technology anxiety; Personal innovativeness; Informativeness; Word of mouth influence (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (26)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0969698922000674
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000674

DOI: 10.1016/j.jretconser.2022.102974

Access Statistics for this article

Journal of Retailing and Consumer Services is currently edited by Harry Timmermans

More articles in Journal of Retailing and Consumer Services from Elsevier
Bibliographic data for series maintained by Catherine Liu ().