Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 16, issue 6, 2009

Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction pp. 425-433

Sánchez-Fernández, Raquel and M. à ngeles Iniesta-Bonillo

Perceived control and shopping behavior: The moderating role of the level of utilitarian motivational orientation pp. 434-441

Renaud Lunardo and Ababacar Mbengue

Reinventing the branch: An empirical assessment of banking strategies to environmental differentiation pp. 442-450

Thomas Allard, Barry Babin, Jean-Charles Chebat and Martine Crispo

Are temporally reframed prices really advantageous? A more detailed look at the processes triggered by temporally reframed prices pp. 451-457

Silke Bambauer-Sachse and Sabrina Christina Mangold

Elderly consumers and their food store experiences pp. 458-465

Lisa Meneely, Chris Strugnell and Amy Burns

Diminishing varieties of active and creative retail experience: The end of the music shop? pp. 466-476

Charles McIntyre

Co-marketing alliances between heterogeneous industries: Examining perceived match-up effects in product, brand and alliance levels pp. 477-485

SooKyoung Ahn, HeaJung Kim and Judith A. Forney

The impact of selected store image dimensions on retailer equity: Evidence from 10 Chinese hypermarkets pp. 486-494

Wu Jinfeng and Tian Zhilong

Different strokes for different folks: A method to accommodate decision -making heterogeneity pp. 495-501

Wei Shao, Ashley Lye and Sharyn Rundle-Thiele

The effects of consumer perceived value and subjective norm on mobile data service adoption between American and Korean consumers pp. 502-508

Kiseol Yang and Laura D. Jolly

Volume 16, issue 5, 2009

Influence of retail store environmental cues on consumer patronage behavior across different retail store formats: An empirical analysis of US Hispanic consumers pp. 329-339

Yoo-Kyoung Seock

Customers’ perspectives regarding e-banking in an emerging economy pp. 340-351

Reeti Agarwal, Sanjay Rastogi and Ankit Mehrotra

Customer satisfaction study via a latent segment model pp. 352-359

Jaime R.S. Fonseca

The role of interdependent self-construal in consumers’ susceptibility to retail salespersons’ influence: A hierarchical approach pp. 360-366

Tao Sun, Zixue Tai and Ke-Chuan Tsai

Bundling as a new product introduction strategy: The role of brand image and bundle features pp. 367-376

Shibin Sheng and Yue Pan

Determining the antecedents for a strategy of corporate social responsibility by small- and medium-sized enterprises in the UK fashion apparel industry pp. 377-385

Patsy Perry and Neil Towers

The effects of in-store themed events on consumer store choice decisions pp. 386-395

Sean Sands, Harmen Oppewal and Michael Beverland

Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program pp. 396-406

Patrick Vesel and Vesna Zabkar

Sales associate's appearance: Links to consumers’ emotions, store image, and purchases pp. 407-413

Jae-Eun Kim, Hae Won Ju and Kim K.P. Johnson

The brand architecture of grocery retailers: Setting material and symbolic boundaries for consumer choice pp. 414-423

Lars Esbjerg and Tino Bech-Larsen

Volume 16, issue 4, 2009

The role of etail quality, e-satisfaction and e-trust in online loyalty development process pp. 239-247

Jiyoung Kim, Byoungho Jin and Jane L. Swinney

Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction pp. 248-259

Ulrich R. Orth and Mark T. Green

Consumer observations on channel choices—Competitive strategies in Finnish grocery retailing pp. 260-270

Katri Koistinen and Järvinen, Raija

Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances pp. 271-280

Alessandro Arbore and Bruno Busacca

Modelling consumer responses to an apparel store brand: Store image as a risk reducer pp. 281-290

Veronica Liljander, Pia Polsa and Allard Van Riel

Exploring the determinants of the frugal shopper pp. 291-297

Liliana L. Bove, Anish Nagpal and Adlai David S. Dorsett

Examining the antecedents of trust and rapport in services: Discovering new interrelationships pp. 298-305

Gerrard Macintosh

Retail services and firm profit in a dual-channel market pp. 306-314

Ruiliang Yan and Zhi Pei

Developing a framework to improve retail category management through category captain arrangements pp. 315-319

Subir Bandyopadhyay, Anna Rominger and Savitri Basaviah

Online social capital: Understanding e-impulse buying in practice pp. 320-328

Ronan de Kervenoael, D. Selcen O. Aykac and Mark Palmer

Volume 16, issue 3, 2009

Antecedents and consequences of Internet channel performance pp. 163-173

Agnieszka Wolk and Bernd Skiera

Product-harm crisis management: Time heals all wounds? pp. 174-180

Aikaterini Vassilikopoulou, George Siomkos, Kalliopi Chatzipanagiotou and Angelos Pantouvakis

An examination of consumers’ cross-shopping behaviour pp. 181-189

Skallerud, KÃ¥re, Tor Korneliussen and Svein Ottar Olsen

Can a positive mood counterbalance weak arguments in personal sales conversations? pp. 190-196

Silke Bambauer-Sachse and Heribert Gierl

A value-based perspective of market orientation and customer service pp. 197-206

Shu-Ching Chen and Pascale G. Quester

The effects of role strain on the consumer decision process for groceries in single-parent households pp. 207-215

Palaniappan Thiagarajan, Nicole Ponder, Jason E. Lueg, Sheri Lokken Worthy and Ronald D. Taylor

Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction pp. 216-226

Söderlund, Magnus and Claes-Robert Julander

Modelling pedestrian go-home decisions: A comparison of linear and nonlinear compensatory, and conjunctive non-compensatory specifications pp. 227-231

Wei Zhu and Harry Timmermans

Information and communication technology in retailing: A cross-industry comparison pp. 232-238

Irene Gil-Saura, Berenguer-Contrí, Gloria and Ruiz-Molina, María-Eugenia

Volume 16, issue 2, 2009

Online service personalization for apparel shopping pp. 83-91

Eun-Jung Lee and Jung Kun Park

Is the Internet a primary source for consumer information search?: Group comparison for channel choices pp. 92-99

JungKun Park, HoEun Chung and Weon Sang Yoo

Customer choices of manufacturer versus retailer brands in alternative price and usage contexts pp. 100-108

Arch G. Woodside and Timucin Ozcan

An assessment of operational efficiency of retail firms in China pp. 109-122

Wantao Yu and Ramakrishnan Ramanathan

Enhancing value for Chinese shoppers: The contribution of store and customer characteristics pp. 123-134

Amy Wong and Alison Dean

A segmentation study of Israeli mall customers pp. 135-144

Shaked Gilboa

Children's influences on in-store purchases pp. 145-154

Claus Ebster, Udo Wagner and Deniese Neumueller

Perceived service innovativeness, consumer trait innovativeness and patronage intention pp. 155-162

Mohammad Ali Zolfagharian and Audhesh Paswan

Volume 16, issue 1, 2009

An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters pp. 1-9

Debra Grace

From spending to understanding: Analyzing customers by their spending behavior pp. 10-18

Philipp E. Otto, Greg B. Davies, Nick Chater and Henry Stott

Development of Finns’ price knowledge after the changeover to the euro pp. 19-24

Anu Raijas and Aalto-Setälä, Ville

Investigating the dynamics of service attributes in multi-channel environments pp. 25-30

Harold Cassab

Customer acceptance of RFID technology: Evidence from the German electronic retail sector pp. 31-39

Müller-Seitz, Gordon, Kirsti Dautzenberg, Utho Creusen and Christine Stromereder

When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations pp. 40-49

Thomas Allard, Barry J. Babin and Jean-Charles Chebat

How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence pp. 50-60

Jean-Charles Chebat, Kamel El Hedhli and M. Joseph Sirgy

Efficiency vs. market power in retailing: Analysis of supermarket chains pp. 61-67

Ricardo Sellers-Rubio and Más-Ruiz, Francisco J.

Utilitarian and hedonic shopping value in the US discount sector pp. 68-74

Jason M. Carpenter and Marguerite Moore

Shopping value in online auctions: Their antecedents and outcomes pp. 75-82

Min-Young Lee, Youn-Kyung Kim and Ann Fairhurst