Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 29, issue C, 2016

Delight the experts, but never dissatisfy your customers! A multi-category study on the effects of online review source on intention to buy a new product pp. 1-11

Daria Plotkina and Andreas Munzel

Consumer adoption of No Junk Mail stickers: An extended planned behavior model assessing the respective role of store flyer attachment and perceived intrusiveness pp. 12-21

Simon, Françoise

Understanding premium private labels: A consumer categorisation approach pp. 22-30

Magda Nenycz-Thiel and Jenni Romaniuk

Taboo tattoos? A study of the gendered effects of body art on consumers' attitudes toward visibly tattooed front line staff pp. 31-39

Chris Baumann, Andrew R. Timming and Paul J. Gollan

Co-creation of value at the bottom of the pyramid: Analysing Bangladeshi farmers' use of mobile telephony pp. 40-48

Bidit Lal Dey, Ameet Pandit, Mike Saren, Sanjay Bhowmick and Helen Woodruffe-Burton

The CSR's influence on customer responses in Indian banking sector pp. 49-57

Mobin Fatma and Zillur Rahman

Increasing online sales by facilitating spillover shopping pp. 58-69

Amit Bhatnagar and Purushottam Papatla

Conceptualising and measuring consumer-based brand–retailer–channel equity pp. 70-81

Londoño, Juan Carlos, Jonathan Elms and Keri Davies

Consumers' emotional responses to the Christmas TV advertising of four retail brands pp. 82-91

Joanna Cartwright, Helen McCormick and Gary Warnaby

Marketing strategies, perceived risks, and consumer trust in online buying behaviour pp. 92-103

Nikolaos Pappas

Internet service providers' service quality and its effect on customer loyalty of different usage patterns pp. 104-113

Thu Nguyen Quach, Paramaporn Thaichon and Charles Jebarajakirthy

Proactive versus reactive apparel brands in sustainability: Influences on brand loyalty pp. 114-122

Hyejune Park and Youn-Kyung Kim

Predicting green product consumption using theory of planned behavior and reasoned action pp. 123-134

Justin Paul, Ashwin Modi and Jayesh Patel

Service with a smile: Does the type of smile matter? pp. 135-141

Susan A. Andrzejewski and Emily C. Mooney

Volume 28, issue C, 2016

Constructing a conceptual model of purchase behaviour of village shopkeepers – a study of small rural retailers in Eastern India pp. 1-16

Dev Narayan Sarkar, Kaushik Kundu and Himadri Roy Chaudhuri

Complexity or simplicity? Designing product pictures for advertising in online marketplaces pp. 17-27

Kewen Wu, Julita Vassileva, Yuxiang Zhao, Zeinab Noorian, Wesley Waldner and Ifeoma Adaji

Conceptualizing fairness in franchisor–franchisee relationship: Dimensions, definitions and preliminary construction of scale pp. 28-35

Ateeque Shaikh

Unfairness in consumer services: Outcomes of differential treatment of new and existing clients pp. 36-44

Teresa Fernandes and Ana Calamote

Product information and consumer choice confidence in multi-item sales promotions pp. 45-53

Demetra Andrews

Relationship between sales force reputation and customer behavior: Role of experiential value added by sales force pp. 54-66

Echchakoui, Saïd

The effect of shelf layout on satisfaction and perceived assortment size: An empirical assessment pp. 67-77

Gabriele Pizzi and Daniele Scarpi

Estimating attractiveness, hierarchy and catchment area extents for a national set of retail centre agglomerations pp. 78-90

Les Dolega, Michalis Pavlis and Alex Singleton

Transformative service research and service dominant logic: Quo Vaditis? pp. 91-98

Volker G. Kuppelwieser and Finsterwalder, Jörg

Effects of Chinese consumers' relationship benefits and satisfaction on attitudes toward foreign fashion brands:The moderating role of country of salesperson pp. 99-106

Yu Hua Choi and Ho Jung Choo

Price image consequences pp. 107-116

Cindy Lombart, Didier Louis and Labbé-Pinlon, Blandine

Sources of retailer personality: Private brand perceptions pp. 117-125

Cindy Lombart and Didier Louis

The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China pp. 126-136

Neil Towers and Kiki Xu

Consumer response to online/offline price differentiation pp. 137-148

Martin Fassnacht and Sebastian Unterhuber

Engaging consumer through the storefront: Evidences from integrating interactive technologies pp. 149-154

Eleonora Pantano

The effects of mall personality and fashion orientation on shopping value and mall patronage intension pp. 155-164

Osmud Rahman, Ken Kwong-Kay Wong and Hong Yu

Eye-tracking customers' visual attention in the wild: Dynamic gaze behavior moderates the effect of store familiarity on navigational fluency pp. 165-170

Tobias Otterbring, Wästlund, Erik and Anders Gustafsson

The sound of silence: Why music in supermarkets is just a distraction pp. 171-178

Niki Hynes and Struan Manson

The impact of private labels on consumer store loyalty: An integrative perspective pp. 179-188

Rita Coelho do Vale, Pedro Verga Matos and Jorge Caiado

The effect of firm scale and CSR geographical scope of impact on consumers' response pp. 189-198

Fathony Rahman and Ruth T. Norman

Understanding consumer reactions to product contamination risks after national disasters: The roles of knowledge, experience, and information sources pp. 199-208

Frank, Björn and Shane J. Schvaneveldt

The interplay of counter-conformity motivation, social influence, and trust in customers' intention to adopt Internet banking services: The case of an emerging country pp. 209-218

Walid Chaouali, Imene Ben Yahia and Nizar Souiden

The influence of related and unrelated industry diversity on retail firm failure pp. 219-227

Pia Nilsson

Do companions really enhance shopping? Assessing social lift over forms of shopper value in Mexico pp. 228-239

Mora, José-Domingo and González, Eva M.

The thrill of victory: Women and sport shopping pp. 240-251

O’Donnell, Kathleen A., Judi Strebel and Gary Mortimer

Conceptualizing excessive fan consumption behavior pp. 252-262

Robert Davis and Lee Phillip McGinnis

Understanding the impact of store flyers on purchase behaviour: An empirical analysis in the context of Spanish households pp. 263-273

Gázquez-Abad, Juan Carlos and Martínez-López, Francisco J.

Offering value and capturing surplus: A strategy for private label sales in a new customer loyalty building scenario pp. 274-280

Jake D. Hoskins

Organic food as self-presentation: The role of psychological motivation in older consumers' purchase intention of organic food pp. 281-287

Jiyoung Hwang

Who's behind the screen? Segmenting social venture consumers through social media usage pp. 288-295

Chung, Te-Lin (Doreen), Nwamaka A. Anaza, Joohyung Park and Adrienne Hall-Phillips

Privacy versus reward: Do loyalty programs increase consumers' willingness to share personal information with third-party advertisers and data brokers? pp. 296-303

Jai, Tun-Min (Catherine) and Nancy J. King

The impact of perceived similarity to other customers on shopping mall satisfaction pp. 304-309

Hyorkjin Kwon, Sejin Ha and Hyunjoo Im

Co-creation of service recovery: Utilitarian and hedonic value and post-recovery responses pp. 310-316

Joohyung Park and Sejin Ha

Volume 27, issue C, 2015

Materialistic consumers who seek unique products: How does their need for status and their affective response facilitate the repurchase intention of luxury goods? pp. 1-10

Wing Yin Chan, Chester K.M. To and Wai Ching Chu

A hybrid data mining model of feature selection algorithms and ensemble learning classifiers for credit scoring pp. 11-23

Fatemeh Nemati Koutanaei, Hedieh Sajedi and Mohammad Khanbabaei

How can gender signal employee qualities in retailing? pp. 24-30

Joshua Chang, Antonio Travaglione and O’Neill, Grant

Shopping orientations as antecedents to channel choice in the French grocery multichannel landscape pp. 31-51

Cervellon, Marie-Cécile, Jean Sylvie and Paul-Valentin Ngobo

The role of e-service quality management in the delivery business value pp. 52-62

Neil F. Doherty, Mahani Shakur and Fiona Ellis-Chadwick

Interaction effects of different price claims and contextual factors on consumers' reference price adaptation after exposure to a price promotion pp. 63-73

Silke Bambauer-Sachse and Laura Massera

Private labels versus national brands: The effects of branding on sensory perceptions and purchase intentions pp. 74-79

Patricia Rossi, Adilson Borges and Marat Bakpayev

Merely asking the customer to recommend has an impact on word-of-mouth activity pp. 80-89

Söderlund, Magnus and Jan Mattsson

Assessing customers’ perceived value of the online channel of multichannel retailers: A two country examination pp. 90-102

Jamie Carlson, O’Cass, Aron and Dennis Ahrholdt

The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions pp. 103-112

Riza Casidy and Hyunju Shin

Understanding online product ratings: A customer satisfaction model pp. 113-120

Tobias H. Engler, Patrick Winter and Michael Schulz

Brands as substitutes for the need for touch in online shopping pp. 121-125

González-Benito, Óscar, Mercedes Martos-Partal and San Martín, Sonia

One firm, one product, two prices: Channel-based price differentiation and customer retention pp. 126-139

Julia Vogel and Michael Paul

Drivers of sales force equity in the service industry pp. 140-153

Echchakoui, Saïd

Temporal and financial risk assessments: How time and money constrain shopper behavior and influence purchase solutions pp. 154-163

Robert Paul Jones, Kerri M. Camp and Ann E. Fairhurst

WTP consumer's key factors for local and regional newspaper print subscription plans pp. 164-169

Saavedra, José Luis and González, Ana Karina

Categorization of multiple channel retailing in Multi-, Cross-, and Omni†Channel Retailing for retailers and retailing pp. 170-178

Norbert Beck and David Rygl

Commercial friendships between gay sales associates and straight female customers in luxury settings: A proposed theoretical framework pp. 179-186

Mark S. Rosenbaum, Rebekah Russell-Bennett and Judy Drennan