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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 16, issue 6, 2009

Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction pp. 425-433 Downloads
Sánchez-Fernández, Raquel and M. à ngeles Iniesta-Bonillo
Perceived control and shopping behavior: The moderating role of the level of utilitarian motivational orientation pp. 434-441 Downloads
Renaud Lunardo and Ababacar Mbengue
Reinventing the branch: An empirical assessment of banking strategies to environmental differentiation pp. 442-450 Downloads
Thomas Allard, Barry Babin, Jean-Charles Chebat and Martine Crispo
Are temporally reframed prices really advantageous? A more detailed look at the processes triggered by temporally reframed prices pp. 451-457 Downloads
Silke Bambauer-Sachse and Sabrina Christina Mangold
Elderly consumers and their food store experiences pp. 458-465 Downloads
Lisa Meneely, Chris Strugnell and Amy Burns
Diminishing varieties of active and creative retail experience: The end of the music shop? pp. 466-476 Downloads
Charles McIntyre
Co-marketing alliances between heterogeneous industries: Examining perceived match-up effects in product, brand and alliance levels pp. 477-485 Downloads
SooKyoung Ahn, HeaJung Kim and Judith A. Forney
The impact of selected store image dimensions on retailer equity: Evidence from 10 Chinese hypermarkets pp. 486-494 Downloads
Wu Jinfeng and Tian Zhilong
Different strokes for different folks: A method to accommodate decision -making heterogeneity pp. 495-501 Downloads
Wei Shao, Ashley Lye and Sharyn Rundle-Thiele
The effects of consumer perceived value and subjective norm on mobile data service adoption between American and Korean consumers pp. 502-508 Downloads
Kiseol Yang and Laura D. Jolly

Volume 16, issue 5, 2009

Influence of retail store environmental cues on consumer patronage behavior across different retail store formats: An empirical analysis of US Hispanic consumers pp. 329-339 Downloads
Yoo-Kyoung Seock
Customers’ perspectives regarding e-banking in an emerging economy pp. 340-351 Downloads
Reeti Agarwal, Sanjay Rastogi and Ankit Mehrotra
Customer satisfaction study via a latent segment model pp. 352-359 Downloads
Jaime R.S. Fonseca
The role of interdependent self-construal in consumers’ susceptibility to retail salespersons’ influence: A hierarchical approach pp. 360-366 Downloads
Tao Sun, Zixue Tai and Ke-Chuan Tsai
Bundling as a new product introduction strategy: The role of brand image and bundle features pp. 367-376 Downloads
Shibin Sheng and Yue Pan
Determining the antecedents for a strategy of corporate social responsibility by small- and medium-sized enterprises in the UK fashion apparel industry pp. 377-385 Downloads
Patsy Perry and Neil Towers
The effects of in-store themed events on consumer store choice decisions pp. 386-395 Downloads
Sean Sands, Harmen Oppewal and Michael Beverland
Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program pp. 396-406 Downloads
Patrick Vesel and Vesna Zabkar
Sales associate's appearance: Links to consumers’ emotions, store image, and purchases pp. 407-413 Downloads
Jae-Eun Kim, Hae Won Ju and Kim K.P. Johnson
The brand architecture of grocery retailers: Setting material and symbolic boundaries for consumer choice pp. 414-423 Downloads
Lars Esbjerg and Tino Bech-Larsen

Volume 16, issue 4, 2009

The role of etail quality, e-satisfaction and e-trust in online loyalty development process pp. 239-247 Downloads
Jiyoung Kim, Byoungho Jin and Jane L. Swinney
Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction pp. 248-259 Downloads
Ulrich R. Orth and Mark T. Green
Consumer observations on channel choices—Competitive strategies in Finnish grocery retailing pp. 260-270 Downloads
Katri Koistinen and Järvinen, Raija
Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances pp. 271-280 Downloads
Alessandro Arbore and Bruno Busacca
Modelling consumer responses to an apparel store brand: Store image as a risk reducer pp. 281-290 Downloads
Veronica Liljander, Pia Polsa and Allard Van Riel
Exploring the determinants of the frugal shopper pp. 291-297 Downloads
Liliana L. Bove, Anish Nagpal and Adlai David S. Dorsett
Examining the antecedents of trust and rapport in services: Discovering new interrelationships pp. 298-305 Downloads
Gerrard Macintosh
Retail services and firm profit in a dual-channel market pp. 306-314 Downloads
Ruiliang Yan and Zhi Pei
Developing a framework to improve retail category management through category captain arrangements pp. 315-319 Downloads
Subir Bandyopadhyay, Anna Rominger and Savitri Basaviah
Online social capital: Understanding e-impulse buying in practice pp. 320-328 Downloads
Ronan de Kervenoael, D. Selcen O. Aykac and Mark Palmer

Volume 16, issue 3, 2009

Antecedents and consequences of Internet channel performance pp. 163-173 Downloads
Agnieszka Wolk and Bernd Skiera
Product-harm crisis management: Time heals all wounds? pp. 174-180 Downloads
Aikaterini Vassilikopoulou, George Siomkos, Kalliopi Chatzipanagiotou and Angelos Pantouvakis
An examination of consumers’ cross-shopping behaviour pp. 181-189 Downloads
Skallerud, KÃ¥re, Tor Korneliussen and Svein Ottar Olsen
Can a positive mood counterbalance weak arguments in personal sales conversations? pp. 190-196 Downloads
Silke Bambauer-Sachse and Heribert Gierl
A value-based perspective of market orientation and customer service pp. 197-206 Downloads
Shu-Ching Chen and Pascale G. Quester
The effects of role strain on the consumer decision process for groceries in single-parent households pp. 207-215 Downloads
Palaniappan Thiagarajan, Nicole Ponder, Jason E. Lueg, Sheri Lokken Worthy and Ronald D. Taylor
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction pp. 216-226 Downloads
Söderlund, Magnus and Claes-Robert Julander
Modelling pedestrian go-home decisions: A comparison of linear and nonlinear compensatory, and conjunctive non-compensatory specifications pp. 227-231 Downloads
Wei Zhu and Harry Timmermans
Information and communication technology in retailing: A cross-industry comparison pp. 232-238 Downloads
Irene Gil-Saura, Berenguer-Contrí, Gloria and Ruiz-Molina, María-Eugenia

Volume 16, issue 2, 2009

Online service personalization for apparel shopping pp. 83-91 Downloads
Eun-Jung Lee and Jung Kun Park
Is the Internet a primary source for consumer information search?: Group comparison for channel choices pp. 92-99 Downloads
JungKun Park, HoEun Chung and Weon Sang Yoo
Customer choices of manufacturer versus retailer brands in alternative price and usage contexts pp. 100-108 Downloads
Arch G. Woodside and Timucin Ozcan
An assessment of operational efficiency of retail firms in China pp. 109-122 Downloads
Wantao Yu and Ramakrishnan Ramanathan
Enhancing value for Chinese shoppers: The contribution of store and customer characteristics pp. 123-134 Downloads
Amy Wong and Alison Dean
A segmentation study of Israeli mall customers pp. 135-144 Downloads
Shaked Gilboa
Children's influences on in-store purchases pp. 145-154 Downloads
Claus Ebster, Udo Wagner and Deniese Neumueller
Perceived service innovativeness, consumer trait innovativeness and patronage intention pp. 155-162 Downloads
Mohammad Ali Zolfagharian and Audhesh Paswan

Volume 16, issue 1, 2009

An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters pp. 1-9 Downloads
Debra Grace
From spending to understanding: Analyzing customers by their spending behavior pp. 10-18 Downloads
Philipp E. Otto, Greg B. Davies, Nick Chater and Henry Stott
Development of Finns’ price knowledge after the changeover to the euro pp. 19-24 Downloads
Anu Raijas and Aalto-Setälä, Ville
Investigating the dynamics of service attributes in multi-channel environments pp. 25-30 Downloads
Harold Cassab
Customer acceptance of RFID technology: Evidence from the German electronic retail sector pp. 31-39 Downloads
Müller-Seitz, Gordon, Kirsti Dautzenberg, Utho Creusen and Christine Stromereder
When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations pp. 40-49 Downloads
Thomas Allard, Barry J. Babin and Jean-Charles Chebat
How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence pp. 50-60 Downloads
Jean-Charles Chebat, Kamel El Hedhli and M. Joseph Sirgy
Efficiency vs. market power in retailing: Analysis of supermarket chains pp. 61-67 Downloads
Ricardo Sellers-Rubio and Más-Ruiz, Francisco J.
Utilitarian and hedonic shopping value in the US discount sector pp. 68-74 Downloads
Jason M. Carpenter and Marguerite Moore
Shopping value in online auctions: Their antecedents and outcomes pp. 75-82 Downloads
Min-Young Lee, Youn-Kyung Kim and Ann Fairhurst
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