Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 58, issue C, 2021

A commentary on “conceptualising and measuring Consumer-Based Brand–Retailer–Channel Equityâ€

Ravi Pappu and Pascale Quester

Sound-symbolic signaling of online retailer sizes: The moderating effect of shopping goals

Seth Ketron and Nancy Spears

The use of event related potentials brain methods in the study of Conscious and unconscious consumer decision making processes

Behcet Yalin Ozkara and Richard Bagozzi

A detailed behavioral analysis on consumer and customer changing behavior with respect to social networking sites

Vinu Sundararaj and M R Rejeesh

Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic

Muhammad Naeem

Customer experience in the B2B area: The impact of age-related impressions

Laurence Lecoeuvre, Rodney Turner and Volker G. Kuppelwieser

Managing service recovery experience: Effects of the forgiveness for older consumers

Barry J. Babin, Weiling Zhuang and Adilson Borges

Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment

Tseng-Lung Huang

Technology product coolness and its implication for brand love

Amit Anand Tiwari, Anirban Chakraborty and Moutusy Maity

Celebrity endorsements: Investigating the interactive effects of internalization, identification and product type on consumers’ attitudes and intentions

Kamel El Hedhli, Haithem Zourrig and Imene Becheur

Intellectual property pricing under asymmetric duopoly

Pu-yan Nie, Zi-rui Chen and Chan Wang

Religious influences in unrestrained consumer behaviour

Jaskaran Singh, Gurbir Singh, Satinder Kumar and Ajeet N. Mathur

Estimating small-area demand of urban tourist for groceries: The case of Greater London

Zi Ye, Graham Clarke and Andy Newing

Transaction factors’ influence on the choice of payment by Polish consumers

Beata Świecka, Terefenko, Paweł and Dominik Paprotny

A cross cultural study of gender differences in omnichannel retailing contexts

Nisreen Ameen, Ali Tarhini, Mahmood Hussain Shah and Khaldoon Nusair

Does the locomotion technique matter in an immersive virtual store environment? – Comparing motion-tracked walking and instant teleportation

Alexander Schnack, Malcolm Wright and Judith L. Holdershaw

Manufacturer rebate and channel coordination in O2O retailing

Zhi Pei, Barbara Ross Wooldridge and Krist R. Swimberghe

Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study

Anil Kumar, Gyan Prakash and Gaurav Kumar

A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention

Jungkun Park, Hyowon Hyun and Toulany Thavisay

Women are more likely to buy unknown brands than men: The effects of gender and known versus unknown brands on purchase intentions

Malgorzata Karpinska-Krakowiak

Integrated planning for product selection, shelf-space allocation, and replenishment decision with elasticity and positioning effects

Gwang Kim and Ilkyeong Moon

Rethinking the bottom of the pyramid: Towards a new marketing mix

Sonal Purohit, Justin Paul and Rikee Mishra

You follow fitness influencers on YouTube. But do you actually exercise? How parasocial relationships, and watching fitness influencers, relate to intentions to exercise

Karina Sokolova and Charles Perez

Duration of price promotion and product profit: An in-depth study based on point-of-sale data

Zhen Li, Katsutoshi Yada and Yusuke Zennyo

Hurry up! The effect of pop-up stores’ ephemerality on consumers’ intention to visit

Laura Henkel and Waldemar Toporowski

Redesigning after-sales service: Impact on incumbent product distribution channels

Ritu Mehta and Karthikeyan Balakumar

Mobile-assisted showroomers: Understanding their purchase journey and personalities

Jorge Carlos Fiestas and Sven Tuzovic

Impact of auditory sense on trust and brand affect through auditory social interaction and control

Atieh Poushneh

Influence of incentive frames on offline-to-online interaction of outdoor advertising

Zhiyong Wei, Wenyu Dou, Qingyun Jiang and Chenyan Gu

Humanizing voice assistant: The impact of voice assistant personality on consumers’ attitudes and behaviors

Atieh Poushneh

Using word of mouth data from social media to identify asymmetric competition in food retailing

Lena-Christin Jaeger and Höhler, Julia

Refining e-shoppers’ perceived risks: Development and validation of new measurement scale

Shahid Bashir, Muddasar Ghani Khwaja, Asif Mahmood, Jamshid Ali Turi and Khawaja Fawad Latif

Multichannel shopping: The effect of decision making style on shopper journey configuration and satisfaction

Patricia Harris, Dall’Olmo Riley, Francesca and Chris Hand

Managing the effectiveness of e-commerce platforms in a pandemic

Lobel Trong Thuy Tran

Go loud or go home? How power distance belief influences the effect of brand prominence on luxury goods purchase intention

Eugene Cheng-Xi Aw, Stephanie Hui-Wen Chuah, Mohamad Fazli Sabri and Norazlyn Kamal Basha

A study on China's time-honored catering brands: Achieving new inheritance of traditional brands

Shu-Ning Zhang, Yong-Quan Li, Chih-Hsing Liu and Wen-Qi Ruan

Resilience toward supply disruptions: A stochastic inventory control model with partial backordering under the base stock policy

Ata Allah Taleizadeh, Keivan Tafakkori and Park Thaichon

Travel deterrents to regional destinations

Catherine Prentice and Aaron Hsiao

Enhancing relationships in e-tail: Role of relationship quality and duration

Sriram Dorai, Nataraj Balasubramanian and Bharadhwaj Sivakumaran

QR code and mobile payment: The disruptive forces in retail

Li-Ya Yan, Garry Wei-Han Tan, Xiu-Ming Loh, Jun-Jie Hew and Keng-Boon Ooi

Social network analysis and domestic and international retailers: An investigation of social media networks of cosmetic brands

Nicholas M. Watanabe, Jiyeon Kim and Joohyung Park

The association between spatial attributes and neighborhood characteristics based on Meituan take-out data: Evidence from shanghai business circles

Yishao Shi, Tianhui Tao, Xiangyang Cao and Xiaowen Pei

Followers' engagement with instagram influencers: The role of influencers’ content and engagement strategy

Wondwesen Tafesse and Bronwyn P. Wood

Consumers’ preferences, attitudes and willingness to pay for bio-textile in wood fibers

Notaro Sandra and Paletto Alessandro

Uncertainty and affluent teenagers’ luxury buying-decision: The role of avoidance-related indecisiveness

Shamindra Nath Sanyal, Rabin Mazumder, Ramendra Singh and Yukti Sharma

Factors affecting luxury consumers’ webrooming intention: A moderated-mediation approach

Amit Shankar and Sheetal Jain

Competitive location-based mobile coupon targeting strategy

Meiling Luo, Gang Li and Xudong Chen

Examining the consequences of customer-oriented deviance in retail

Gary Mortimer, Syed Muhammad Fazal-e-Hasan and Judi Strebel

Emotional labor in a non-isolated service encounter - The impact of customer observation on perceived authenticity and perceived fairness

Stephan Olk, Lindenmeier, Jörg, Dieter K. Tscheulin and Adnan Zogaj

Everyday “low price†or everyday “value†? The interactive effects of framing and construal level on consumer purchase intentions

Felix Septianto, Michael SW. Lee and Pragea Geldoffy Putra

Do brands make consumers happy?- A masstige theory perspective

Ajay Kumar, Justin Paul and StarÄ ević, SlaÄ‘ana

Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts

Chunli Ji and Catherine Prentice

When I feel invaded, I will avoid it: The effect of advertising invasiveness on consumers’ avoidance of social media advertising

Xingchen Niu, Xuequn Wang and Zilong Liu

Chief stores officer and retailer performance

Cong Feng and Scott Fay

How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China

Yang Liu, Peng Cheng and Zhe Ouyang

Impact of online convenience on mobile banking adoption intention: A moderated mediation approach

Charles Jebarajakirthy and Amit Shankar

Omnichannel retailing operations with coupon promotions

Zonghuo Li, Wensheng Yang, Hyun Seung Jin and Di Wang

What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness

Yu-Wei Chang and Jiahe Chen

The ramification of dynamic investment on the promotion and preservation technology for inventory management through a modified flower pollination algorithm

Subrata Saha, Debajyoti Chatterjee and Biswajit Sarkar

Understanding on-the-go consumption: A retail mix perspective

Charles Jebarajakirthy, Manish Das, Isabella Maggioni, Sean Sands, Maria Dharmesti and Carla Ferraro

Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention

Eugene Cheng-Xi Aw, Norazlyn Kamal Basha, Siew Imm Ng and Jo Ann Ho

What drives brand love for natural products? The moderating role of household size

Sushant Kumar, Amandeep Dhir, Shalini Talwar, Debarun Chakraborty and Puneet Kaur

Understanding local food consumption from an ideological perspective: Locavorism, authenticity, pride, and willingness to visit

Sun-Hwa Kim and Ran Huang

Exploring the impact of the physical conditions of mannequin displays on mental simulation: An embodied cognition theory perspective

Mark Yi-Cheon Yim, JeongGyu Lee and Haeyoung Jeong

Thinking inside the box: An empirical exploration of subscription retailing

J. Bray, M. De Silva Kanakaratne, M. Dragouni and J. Douglas

Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale

Muhammad Amin, Amjad Shamim, Zulkipli Ghazali and Imran Khan

Behavioral changes of multichannel customers: Their persistence and influencing factors

Xi Li, Wirawan Dony Dahana, Tongmao Li and Jingbo Yuan

A method for analyzing the daily variation in the spatial pattern of market area

Yukio Sadahiro

A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making?

Hong Qin, Daniel Alan Peak and Victor Prybutok

Ketchup with your fries? Utilizing complementary product displays to transfer attention to a focal product

Anita Radon, Daniel C. Brannon and James Reardon

Empirical decomposition of customer responses to discount coupons in online FMCG retailing

Samaneh Montazeri, Ali Tamaddoni, Stanislav Stakhovych and Michael Ewing

Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?

Manish Talwar, Shalini Talwar, Puneet Kaur, Naliniprava Tripathy and Amandeep Dhir

What type of purchase do you prefer to share on social networking sites: Experiential or material?

Min Zhang, Yuzhuo Li, Rongjie Gu and Cheng Luo

An empirical examination of the effects of design elements of email newsletters on consumers’ email responses and their purchase

Ashish Kumar