Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 69, issue C, 2022

How to retain customers in omnichannel retailing: Considering the roles of brand experience and purchase behavior

Chin-Ching Yin, Hung-Chang Chiu, Yi-Ching Hsieh and Chia-Yu Kuo

Analyzing the effects of storefront window display transparency on perceived store Attractiveness and Approach behavior

Saleh Kalantari, Tong Bill Xu, Viraj Govani and Armin Mostafavi

Too many cooks spoil the broth? Number of promotional gifts and impact on consumer choice

Rashmi Kumari, Aruna Divya Tatavarthy and Arvind Sahay

Which consumers are willing to pay for smart car healthcare services? A discrete choice experiment approach

JongRoul Woo, Jungwoo Shin, Hongbum Kim and HyungBin Moon

Bargain effectiveness in differentiated store environments: The role of store affect, processing fluency, and store familiarity

Doucé, Lieve, Kim Willems and Arjun Chaudhuri

Empirical investigation of the domain knowledge and team advertising creativity typology: The case of Nescafe coffee

Mazia Fateen Bushra, Ayaz Ahmad, Wisal Ahmad, Zeeshan Zab Khattak, Imran Saeed, Heesup Han and Antonio Ariza-Montes

Consequences of personalized product recommendations and price promotions in online grocery shopping

Heli Hallikainen, Milena Luongo, Amandeep Dhir and Tommi Laukkanen

The impact of COVID-19 on the evolution of online retail: The pandemic as a window of opportunity

Szász, Levente, Bálint, Csaba, Csíki, Ottó, Nagy, Bálint Zsolt, Rácz, Béla-Gergely, Csala, Dénes and Lloyd C. Harris

How a novel option contract helps a green product to enter a traditional product's retailing channel: A mathematical modeling approach

Mohamad Dehghan-Bonari and Jafar Heydari

Feeling grateful versus happy? The effects of emotional appeals in advertisements on self-made products

Arnold Japutra, Felix Septianto and Ali Selcuk Can

Daily relationships between customer incivility, organizational control, self-efficacy, and service performance

Won-Moo Hur, Yuhyung Shin and Gyeongpyo Shin

Complimentary competition: The impact of positive competitor reviews on review credibility and consumer purchase intentions

Dikla Perez, Inbal Stockheim and Guy Baratz

Determinants of switching intention in the electricity markets - An integrated structural model approach

Shahid Hussain, Pi-Shen Seet, Maria Ryan, Mohammad Iranmanesh, Helen Cripps and Abdul Salam

Do SARS-CoV-2 safety measures affect visitors experience of traditional gastronomy, destination image and loyalty to a World Heritage City?

Nuria Huete-Alcocer and Ricardo David Hernandez-Rojas

More mindfulness, less conspicuous consumption? Evidence from middle-aged Chinese consumers

Yuxuan Tan, Yanping Gong, Julan Xie, Jian Li and Yongdan Liu

Rethinking value co-creation and loyalty in virtual travel communities: How and when they develop

Tengteng Zhu, Lu Zhang, Chuhong Zeng and Xin Liu

How consumers’ perceptions differ towards the design features of mobile live streaming shopping platform: A mixed-method investigation of respondents from Taobao Live

Quan Xiao, Shanshan Wan, Xing Zhang, Mikko Siponen, Lu Qu and Xia Li

Impact of personalization and privacy concerns on information disclosure and pricing

Chen Chen and Yongrui Duan

Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States

Norman Shaw, Brenda Eschenbrenner and Daniel Baier

Overhead aversion and facial expressions in crowdfunding

Jenny Jeongeun Yoo, Sangyoung Song and Jihoon Jhang

Increase hedonic products purchase intention through livestreaming: The mediating effects of mental imagery quality and customer trust

Bin Wang, Fengyuan Xie, Jay Kandampully and Jin Wang

Competitive sustainable processes and pricing decisions in omnichannel closed-up supply chains under different channel power structures

Sarat Kumar Jena and Purushottam Meena

Should retailers encourage couples to shop together?

Robert Wilken, Elena Stimmer and Bürgin, David

Food waste in the retail sector: A survey-based evidence from Central and Eastern Europe

EiÄ aitÄ—, Ovidija, Baležentis, Tomas, RibaÅ¡auskienÄ—, Erika, MorkÅ«nas, Mangirdas, MelnikienÄ—, Rasa and Å treimikienÄ—, Dalia

Thinking outside the bottle: Effects of alternative wine packaging

Marissa Orlowski, Sarah Lefebvre and Robin M. Back

Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era

Ying Sun, Ke Leng and Haitao Xiong

Retail media networks

Darrell E. Bartholomew and Mark Williamson

The effect of social dynamics in online review voting behavior

Shasha Zhou and Le Tu

Effect of personal branding stereotypes on user engagement on short-video platforms

Zihan Wei, Mingli Zhang and Tong Qiao

Differentiated consumer forgiveness for different corporate social irresponsibility domains: The moderating role of corporate reputation and patriotism

Jinhua Li, Li Liu and Qiankai Qing

Effect of consumer animosity on boycott campaigns in a cross-cultural context: Does consumer affinity matter?

Changju Kim, Xiuyan Yan, Jungkeun Kim, Shinichiro Terasaki and Hiroyasu Furukawa

Volume 68, issue C, 2022

Does green morality lead to collaborative consumption behavior toward online collaborative redistribution platforms? Evidence from emerging markets shows the asymmetric roles of pro-environmental self-identity and green personal norms

Dawei Shang and Weiwei Wu

Something underneath? Using a within-subjects design to examine schema congruity theory at an individual level

Xin Gao, Ilona E. De Hooge and Arnout R.H. Fischer

Behavioural intention to use a contact tracing application: The case of StopCovid in France

Niousha Shahidi, Vesselina Tossan, Bourliataux-Lajoinie, Stéphane and Silvia Cacho-Elizondo

Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms

Muhammad Bilal Gulfraz, Muhammad Sufyan, Mekhail Mustak, Joni Salminen and Deepak Kumar Srivastava

Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement

Aniruddha Pangarkar, Vibha Arora and Yupal Shukla

The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior

Yawei Wang, Qi Kang, Shoujiang Zhou, Yuanyuan Dong and Junqi Liu

Economic corollaries of personalized recommendations

Mir Majid Molaie and Wonjae Lee

A study on promotion with strategic two-stage customized bundling

Yeu-Shiang Huang, Jyh-Wen Ho and Guan-Jin Wu

Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior

Xiushuang Gong, Hanwen Wang, Xiadan Zhang and Hui Tian

The effects of acculturation on Hispanic Americans' perceptions of shoplifting

Enrique P. Becerra, Gina Brynildsen and Pradeep Korgaonkar

The Big Five dyad congruence and compulsive buying: A case of service encounters

Fayaz Ali, Muhammad Zubair Tauni and Ayaz Ali

Orchestrating retail in small cities

Ekström, Karin M. and Jönsson, Håkan

Understanding the role of situational factors on online grocery shopping among older adults

Fifi Kvalsvik

How did COVID-19 change what people buy: Evidence from a supermarket chain

Danas Zuokas, Evren Gul and Alvin Lim

Emotional and the normative aspects of customers’ reviews

Yana Pashchenko, Mst Farjana Rahman, Md Shamim Hossain, Md Kutub Uddin and Tarannum Islam

Lessons from the COVID19 pandemic: The case of retail and consumer service firms

Louise Grimmer

User preference mining based on fine-grained sentiment analysis

Yan Xiao, Congdong Li, Thürer, Matthias, Yide Liu and Ting Qu

Convenience stores in the digital age: A focus on the customer experience and revisit intentions

Samantha Gibson, Maxwell K. Hsu and Xing Zhou

How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective

Run Zheng, Zhuyuan Li and Sanggyun Na

The impact of customer-generated evaluation information on sales in online platform-based markets

Da Yeon Kim and Sang Yong Kim

Enhancing playful customer experience with personalization

Laetitia Lambillotte, Nathan Magrofuoco, Ingrid Poncin and Jean Vanderdonckt

Better or Worse? Effects of online promotion habits on customer value: An empirical study

Qian Wang and Hang Chen

Consumer choice in online vegetable distribution terminals: A Planned Behavior approach

Guiqin Zhou and Wei Liu

Factors that influence manufacturer and store brand behavioral loyalty

John Dawes

To resist or to purchase: The causal mechanism of binge-watching and program purchase

Lianlian Song, Qiuxiang Zhang, Baixue Hu and Jian Mou

How consumption values and perceived brand authenticity inspire fashion masstige purchase? An investigation

Manish Das, Charles Jebarajakirthy and Achchuthan Sivapalan

The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA

Grandys Frieska Prassida and Ping-Yu Hsu

Don't miss the boat when consumers are in-store! Exploring the use of point-of-purchase displays to promote green and non-green products

Francesco Rizzi, Marina Gigliotti, Andrea Runfola and Luca Ferrucci

In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?

Daniel Asante, Chunyong Tang, Michael Kwamega and Eric Adom Asante

A novel data-driven weighted sentiment analysis based on information entropy for perceived satisfaction

Zheng Wang, Lun Wang, Ying Ji, Lulu Zuo and Shaojian Qu

The Eureka moment in understanding luxury brand purchases! A non-linear fsQCA-ANN approach

Fajin Li, Eugene Cheng-Xi Aw, Garry Wei-Han Tan, Tat-Huei Cham and Keng-Boon Ooi

The golden mean: Research on the mechanism of customer participation in employee service innovation

Dewen Liu, Shenghao Han and Jieqiong Zhang

Reexamining emerging market animosity toward western developed countries: A social dilemma in physical retailing consumption under normative influence

Cher-Min Fong, Hsing-Hua Stella Chang, Mong-Ching Lin and I-Hung Chen

The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19

Maram Saeed Alzaidi and Gomaa Agag

Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective

Yang Liu, Zhe Ouyang and Mujia He

Chatbots and service failure: When does it lead to customer aggression

Huang, Yu-Shan (Sandy) and Paula Dootson

When a clean scent soothes the soul: Developing a positive attitude toward sharing service space with strangers

Caroline Ardelet, Nathalie Fleck and Julien Grobert

Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach

Purushottam Meena and Gopal Kumar

Consumer brand engagement concept and measurement: Toward a refined approach

Lourenço, Carlos Eduardo, Joseph F. Hair, Felipe Zambaldi and Mateus Canniatti Ponchio

Restaurants’ outdoor signs say more than you think: An enquiry from a linguistic landscape perspective

Hanqun Song, Huijun Yang and Emily Ma

How luxury retail will change forever – The role of atmospherics in the digital era

Klaus, Philipp ‘Phil’

Choice deferral: The interaction effects of visual boundaries and consumer knowledge

Cleber Cervi and Vinicius Andrade Brei

When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type

Yanya Ruan and Mezei, József

The role of mobile value and trust as drivers of purchase intentions in m-servicescape

Najlae Zhani, Nacef Mouri and Tariq Ahmed

Consumer confidence and green purchase intention: An application of the stimulus-organism-response model

Myat Su Han, Daniel Peter Hampson, Yonggui Wang and Hong Wang

How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness

Narjes Haj-Salem, Muhammad Ishtiaq Ishaq and Ali Raza

What drives product involvement and satisfaction with OFDs amid COVID-19?

Manoj Das and Mahesh Ramalingam

The effect of arrival time of travelers at the airport on consumption in commercial establishments

Lenice Mirian da Silva, Giovanna Miceli Ronzani Borille and Bandeira, Michelle Carvalho Galvão da Silva Pinto

The effect of COVID-19 on consumers’ channel shopping behaviors: A segmentation study

Cheryl-lyn Ngoh and Christopher Groening

Measuring the impact of online reviews on consumer purchase decisions – A scale development study

Semila Fernandes, Rajesh Panda, V.G. Venkatesh, Biranchi Narayan Swar and Yangyan Shi

Using instant refunds to improve online return experiences

Martínez-López, Francisco J., Changyuan Feng, Yangchun Li and López-López, David

Seekers’ complaint behavior in crowdsourcing: An uncertainty perspective

Xi Yang, Quanwu Zhao and Heshan Sun

Do online sales channels save brands of global companies from consumer boycotts? A geographical analysis

Changju Kim, Woonho Kim and Shinya Nakami

How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective

Yung-Chuan Huang

Do customers always adopt buy-online-and-pick-up-in-store service? Consideration of location-based store density in omni-channel retailing

Qi Li, Quansheng Wang and Peijian Song

Colours and price offers: How different price communications can affect sales and customers’ perceptions

Benedetta Grandi and Maria Grazia Cardinali

Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping

Eleonora Pantano, Milena Viassone, Rosy Boardman and Charles Dennis

I, me, and my everything: Self conceptual traits and compulsive buying behavior

Moin Ahmad Moon, Shakeeb Faheem and Amna Farooq

Social media celebrities and new world order. What drives purchasing behavior among social media followers?

Hamza Kaka Abdul Wahab, Meng Tao, Anushree Tandon, Muhammad Ashfaq and Amandeep Dhir

Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention

Xingyang Lv, Yuqing Liang, Jia Luo and Yue Liu

How do customers engage in social media-based brand communities: The moderator role of the brand's country of origin?

Yu Huang, Xu Zhang and Hong Zhu

Retailer's decoy strategy versus consumers' reference price effect in a retailer-Stackelberg supply chain

Yichao Yuan and Tiaojun Xiao

How frontline employees' communication styles affect consumers' willingness to interact: The boundary condition of emotional ability similarity

Qi Yao, Ling Kuai and Cheng Lu Wang

Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach

Karim Errajaa, Hombourger-Barès, Sabrina and Audrain-Pontevia, Anne-Françoise