Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China

Ruijuan Wu and Peiyu Li

Journal of Retailing and Consumer Services, 2023, vol. 70, issue C

Abstract: Self-delivery boxes reduce delivery and pick-up costs significantly, and are helpful for alleviating the “last mile delivery†problem. The goal of the current research is to examine continuance intention to use self-delivery boxes from three aspects (e.g. consumer, courier, and self-delivery box). Based on survey data from 279 Tianjin residents, in this study, we found that time pressure, perceived behavioral control, and self-delivery box reliability significantly affected continuance intention regarding self-delivery boxes. Also, we explored the effect of consumer group on continuance intention to use self-delivery boxes and found that younger consumers had a higher continuance intention to use them than older consumers. This study provides practical implications for self-delivery box operators.

Keywords: Continuance intention; Self-delivery box; Consumer group (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002454

DOI: 10.1016/j.jretconser.2022.103152

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