Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 62, issue C, 2021

The impact of weather on consumer behavior and retail performance: Evidence from a convenience store chain in China

Xin Tian, Shasha Cao and Yan Song

When should star power and eWOM be responsible for the box office performance? - An empirical study based on signaling theory

Liu Fan, Xiaoping Zhang and Laxmisha Rai

Price and quality decisions in a vertically-differentiated supply chain with an “Online-to-Store†channel

Rui Hou, You Zhao, Mengqiang Zhu and Xiaogang Lin

Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions

Sushant Kumar and Arunima Shah

Determinants of purchase luxury counterfeit products in social commerce: The mediating role of compulsive internet use

Tahir Islam, Abdul Hameed Pitafi, Naeem Akhtar and Liang Xiaobei

Using online data for offline decisions: A geostatistical approach for evaluating the patronage potential of a baby-care retailer

Fuseina Mahama-Musah, Penelope Schoutteet and Lieselot Vanhaverbeke

Examining the relationship between customer bonding, customer participation, and customer satisfaction

Ho-Taek Yi, ChanKoo Yeo, Fortune Edem Amenuvor and Henry Boateng

Predicting resilience in retailing using grey theory and moving probability based Markov models

R. Rajesh, Arun Kumar Agariya and Chandrasekharan Rajendran

The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety

Nor Asiah Omar, Muhamad Azrin Nazri, Mohd Helmi Ali and Syed Shah Alam

Pursuit of loyalty in service recovery: The roles of brand equity and cognitive reappraisal as moderators

Ahasan Harun and Md Rokonuzzaman

All's well that ends well: Effective recovery from failures during the delivery phase of e-retailing process

Hamed Jafarzadeh, Mahdi Tafti, Ali Intezari and Babak Sohrabi

Your receipt is in the bag: Service and temporal effects as factors of customer engagement formation during acquisition

David M. Harman and Michael C. Porter

Investigating consumer binge-watching behavior: A valence framework perspective

Lianlian Song, Baixue Hu and Jian Mou

Using food pictorial metaphor in the advertising of non-food brands: An exploratory investigation of consumer interpretation and affective response

Othman Boujena, Isabelle Ulrich, Yolande Piris and Chicheportiche, Laëtitia

A psychological approach to Bitcoin usage behavior in the era of COVID-19: Focusing on the role of attitudes toward money

Minseong Kim

How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment

Xi Li, Wirawan Dony Dahana, Qiongwei Ye, Luluo Peng and Jiaying Zhou

Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period

Dirsehan, Taşkın and Ece Cankat

Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage

Vahid Ghomi, David Gligor, Mahour Parast, Sina Shokoohyar and Mina Ghofrani Esfahani

“Alexafying†shoppers: The examination of Amazon's captive relationship strategy

Zahy B. Ramadan

Brand experience and consumers' social interactive engagement with brand page: An integrated-marketing perspective

Widya Paramita, Huynh Ba Chan Nhu, Liem Viet Ngo, Quan Ha Minh Tran and Gary Gregory

Digital coupon promotion and platform selection in the presence of delivery effort

Yuqing Jiang, Fan Liu and Andrew Lim

Social distancing in retail: Influence of perceived retail crowding and self-efficacy on employees’ perceived risks

Tsung-Sheng Chang

The rise of the grocerant: Patrons’ in-store dining experiences and consumption behaviors at grocery retail stores

Sunny Ham, Kai-Sean Lee, Bonhak Koo, Seoyoung Kim, Hyeyoung Moon and Heesup Han

External pressure or internal culture? An innovation diffusion theory account of small retail businesses’ social media use

Wi-Suk Kwon, Hongjoo Woo, Amrut Sadachar and Xiao Huang

Perception value of product-service systems: Neural effects of service experience and customer knowledge

Meina Zhao and Xuqi Wang

Mixed emotional appeal enhances positive word-of-mouth: The moderating role of narrative person

Sara Quach, Felix Septianto, Park Thaichon and Tung Moi Chiew

Analysing the drivers of customer happiness at authorized workshops and improving retention

Anil Kumar

Big social data and customer decision making in vegetarian restaurants: A combined machine learning method

Mehrbakhsh Nilashi, Hossein Ahmadi, Goli Arji, Khalaf Okab Alsalem, Sarminah Samad, Fahad Ghabban, Ahmed Omar Alzahrani, Ali Ahani and Ala Abdulsalam Alarood

Determinants and consequences of service experience toward small retailer platform business model: Stimulus–organism–response perspective

Jiunn-Woei Lian

Collaborative consumption in China: An empirical investigation of its antecedents and consequences

Shaowen Ni

How can Indian small-scale fashion retailers survive COVID-19 disruption?-A Brand Portfolio Optimization Perspective

Priyank Sinha and Romi Sainy

The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic

Jinkyung Jenny Kim, Heesup Han and Antonio Ariza-Montes

Retailers with traits of consumer: Exploring the existence and antecedents of brand loyalty in small unorganized retailers

Anurag Dugar and Pankaj Chamola

Hedonic prices for the fruit market in Bangladesh: Lessons from guava and hog plum purchase decisions

Afjal Hossain and Badiuzzaman,

How does the biophilic design of building projects impact consumers’ responses? – Case of retail stores

Omoleye Esan-Ojuri and Hyunwook You

Does educating customers create positive word of mouth?

Xiaochi Sun, Thomas Foscht and Andreas B. Eisingerich

Competitive (versus loyal) showrooming: An application of the push-pull-mooring framework

Marta Frasquet and Maria-Jose Miquel-Romero

Hofstede's individual-level indulgence dimension: Scale development and validation

Ali Heydari, Michel Laroche, Paulin, Michèle and Marie-Odile Richard

The effects of age cues on preferences for organic food: The moderating role of message claim

Felix Septianto and Joya A. Kemper

Social commerce: Is interpersonal trust formation similar between U.S.A. and Spain?

Li Qin and D. De-Juan-Vigaray, María

Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive

Mohd Sadiq, Kumkum Bharti, Mohd Adil and Ramendra Singh

Is self-knowledge the ultimate prize? A quantitative analysis of participation choice in online ideation crowdsourcing contests

Rambod Dargahi, Aidin Namin, Seth C. Ketron and Julian K. Saint Clair

COVID-19 and retail: The catalyst for e-commerce in Belgium?

Joris Beckers, Simon Weekx, Philippe Beutels and Ann Verhetsel

Incorporating sales and marketing considerations into a competitive multi-echelon distribution network design problem with pricing strategy in a stochastic environment

G. Reza Nasiri, Hadi Deymeh, Behrooz Karimi and Elnaz Miandoabchi

Service with improper requests: How fellow customers interpret Employee's judgment call

Lanlan Zhou, Min Gao, Yan Kou and Jianchun Yang

Social media content strategy for sport clubs to drive fan engagement

Balamurugan Annamalai, Masayuki Yoshida, Sanjeev Varshney, Atul Arun Pathak and Pingali Venugopal

“Yes, we do. Why not use augmented reality?†customer responses to experiential presentations of AR-based applications

Sheila Hsuan-Yu Hsu, Hung-Tai Tsou and Ja-Shen Chen

Social capital, user motivation, and collaborative consumption of online platform services

Eunjin Kim and Sungjun Yoon

Actual consumers' response to purchase refurbished smartphones: Exploring perceived value from product reviews in online retailing

Mohammad Sadegh Nasiri and Sajjad Shokouhyar

Satellite fans: Does sport nostalgia influence purchase intention toward sponsors’ products?

Heetae Cho, Hyun-Woo Lee and Weisheng Chiu

Eco depletion: The impact of hunger on prosociality by means of environmentally friendly attitudes and behavior

Gidlöf, Kerstin, Erik Stoltenberg Lahm, Annika Wallin and Tobias Otterbring

‘From technology adoption to consumption’: Effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction

Anish Yousaf, Abhishek Mishra and Anil Gupta

Measuring the role of factors on website effectiveness using vector autoregressive model

Gobinda Roy and Swati Sharma

Consumer perceptions to support IoT based smart parcel locker logistics in China

Yuk Ming Tang, Ka Yin Chau, Duo Xu and Xiaoyun Liu

Robotic service quality – Scale development and validation

Catherine Prentice and Mai Nguyen

Forecasting intermittent demand for inventory management by retailers: A new approach

Xin Tian, Haoqing Wang and Erjiang E

Subscription and casual customers’ differential sensitivity to meteorological characteristics

Rajesh Kumar Sinha

Analyzing the effects of private-label supplier disclosure on retailer image

Pérez-Santamaría, Samanta and Mercedes Martos-Partal

The role of human interaction in complaint handling

Sophie Jeanpert, Laure Jacquemier-Paquin and Sophie Claye-Puaux

How scolding can encourage consumer engagement with plastic waste issue? The moderating role of consumers’ mindset

Argho Bandyopadhyay, Felix Septianto and Kaushalya Nallaperuma

How the destination short video affects the customers' attitude: The role of narrative transportation

Xinyue Cao, Zhirui Qu, Yan Liu and JiaJing Hu

Depicting eaters and non-eaters of abnormal fruits and vegetables: Reflections of self-identity and food culture

Gervaise Debucquet, Cindy Lombart and Labbé-Pinlon, Blandine