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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 20, issue 6, 2013

In search of status through brands from Western and Asian origins: Examining the changing face of fashion clothing consumption in Chinese young adults pp. 505-515 Downloads
Aron O'Cass and Vida Siahtiri
Segmentation of Malaysian shoppers by store choice behaviour in their purchase of fresh meat and fresh produce pp. 516-528 Downloads
Norshamliza Chamhuri and Peter J. Batt
The effect of naturalness claims on perceptions of food product naturalness in the point of purchase pp. 529-537 Downloads
Renaud Lunardo and Camille Saintives
Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers pp. 538-548 Downloads
Elissar Toufaily, Nizar Souiden and Riadh Ladhari
The impact of basic human needs on the use of retailing self-service technologies: A study of self-determination theory pp. 549-559 Downloads
Larry Sau Kei Leung and Margaret J. Matanda
Building loyalty with online financial services customers: Is there a gender difference? pp. 560-569 Downloads
Riadh Ladhari and Leclerc, André
Cross-channel free-riding consumer behavior in a multichannel environment: An investigation of shopping motives, sociodemographics and product categories pp. 570-578 Downloads
Sandrine Heitz-Spahn
Service quality dimensions and superior customer perceived value in retail banks: An empirical study on Mexican consumers pp. 579-586 Downloads
Jorge Vera and Andrea Trujillo
The impact of promotions on consumer choices and preferences in out-of-stock situations pp. 587-598 Downloads
Jana Luisa Diels, Nicole Wiebach and Lutz Hildebrandt
The influence of empathy in complaint handling: Evidence of gratitudinal and transactional routes to loyalty pp. 599-608 Downloads
Simon, Françoise
Adolescent shopping behaviour: Different assimilation and individuation needs in France and the United States pp. 609-616 Downloads
Gentina, Élodie and Jean-Louis Chandon
The influence of retailing-mix levers on private label market share: The case of the Italian FMCG market pp. 617-624 Downloads
Edoardo Fornari, Daniele Fornari, Sebastiano Grandi and Mario Menegatti
An empirical examination of clustering and dispersion within Canadian shopping centers pp. 625-633 Downloads
Andrew Eckert, Zhen He and Douglas West
The impact of mood on customer behavior: Staff mood and environmental factors pp. 634-641 Downloads
Adrian Furnham and Rebecca Milner
Understanding perceived retail crowding: A critical review and research agenda pp. 642-649 Downloads
Ritu Mehta

Volume 20, issue 5, 2013

The impact of salespeople's relational behaviors and organizational fairness on customer loyalty: An empirical study in B-to-B relationships pp. 429-438 Downloads
Juliet F. Poujol, Siadou-martin, Béatrice, David Vidal and Ghislaine Pellat
Loyalty program structure and consumers' perceptions of status: Feeling special in a grocery store? pp. 439-444 Downloads
Alessandro Arbore and Zachary Estes
A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty pp. 445-452 Downloads
Audrain-Pontevia, Anne-Françoise, N’Goala, Gilles and Ingrid Poncin
Efficiency and effectiveness of small retailers: The role of customer and entrepreneurial orientation pp. 453-462 Downloads
Kayhan Tajeddini, Ulf Elg and Myfanwy Trueman
The importance of importance: Its impact on decision-making in mall retail categories during an economic downturn pp. 463-470 Downloads
Robin Pentecost and Lynda Andrews
Negative emotions, value and relationships: Differences between women and men pp. 471-478 Downloads
Barry J. Babin, Mitch Griffin, Adilson Borges and James S. Boles
Store format choice and relationship quality in apparel retail: A study of young and early-middle aged shoppers in New Delhi region pp. 479-487 Downloads
Gaurav Tripathi and Kartik Dave
Storytelling during retail sales encounters pp. 488-494 Downloads
David A. Gilliam and Alex R. Zablah
Enablers and inhibitors of permission-based marketing: A case of mobile coupons pp. 495-503 Downloads
Hyunjoo Im and Young Ha

Volume 20, issue 4, 2013

Do consumers still believe what is said in online product reviews? A persuasion knowledge approach pp. 373-381 Downloads
Silke Bambauer-Sachse and Sabrina Mangold
Out-of-town shopping and its induced CO2-emissions pp. 382-388 Downloads
Kenneth Carling, HÃ¥kansson, Johan and Tao Jia
Determinants of a lasting purchase: The case of the tattoo patron pp. 389-399 Downloads
Jeremy J. Sierra, Ravi K. Jillapalli and Vishag A. Badrinarayanan
A model of consumer's retail atmosphere perceptions pp. 400-407 Downloads
Steven W. Rayburn and Kevin E. Voss
Analysis of the moderating role of the gender variable in service recovery processes pp. 408-418 Downloads
Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Ruiz-Benítez, Rocío and Vázquez-Carrasco, Rosario
Antecedents of adaptive selling among retail salespeople: A multilevel analysis pp. 419-428 Downloads
Antonis C. Simintiras, Kemefasu Ifie, Alan Watkins and Konstatinos Georgakas

Volume 20, issue 3, 2013

The importance of retail brand equity and store accessibility for store loyalty in local competition pp. 251-262 Downloads
Bernhard Swoboda, Bettina Berg, Hanna Schramm-Klein and Thomas Foscht
Western popular music consumption by highly involved Chinese music fans pp. 263-271 Downloads
Antje Cockrill and Yang Liu
An investigation of consumers' self-control mechanisms when confronted with repeated purchase temptations: Evidence from online private sales pp. 272-281 Downloads
Nawel Ayadi, Magali Giraud and Christine Gonzalez
The effect of item reduction on assortment satisfaction—A consideration of the category of red wine in a controlled retail setting pp. 282-291 Downloads
Justin Beneke, Alice Cumming and Lindsey Jolly
Trust orientations in the organic food distribution channels: A comparative study of the Canadian and French markets pp. 292-301 Downloads
Leila Hamzaoui-Essoussi, Lucie Sirieix and Mehdi Zahaf
Environmentally conscious consumption: The role of retailers and peers as external influences pp. 302-310 Downloads
Yelena Tsarenko, Carla Ferraro, Sean Sands and Colin McLeod
Retail fairness: Exploring consumer perceptions of fairness towards retailers’ marketing tactics pp. 311-324 Downloads
Bang Nguyen and Klaus, Philipp “Philâ€
Muy local: Differentiating Hispanic and Caucasian shoppers of locally produced foods in US grocery pp. 325-333 Downloads
Jeffrey M. Campbell
Spatial dependencies and spatial drift in public transport seasonal ticket revenue data pp. 334-348 Downloads
Müller, Sven, Pascal Wilhelm and Knut Haase
Wine choice and drivers of consumption explored in relation to generational cohorts and methodology pp. 349-357 Downloads
Jasmine B. MacDonald, Anthony J. Saliba and Johan Bruwer
The influence of negative marketplace information on consumer attitudes toward a service establishment pp. 358-364 Downloads
Ronn J. Smith, David C. Knuff, David E. Sprott and Eric R. Spangenberg
Sustainability drivers in food retail pp. 365-371 Downloads
Danny Pimentel Claro, Laban Neto, Silvio Abrahão and Priscila Borin de Oliveira Claro

Volume 20, issue 2, 2013

Assessment of model uncertainty in destinations and travel forecasts of models of complex spatial shopping behaviour pp. 139-146 Downloads
Soora Rasouli and Harry Timmermans
Proliferation of private labels in the groceries sector: The impact on category performance pp. 147-153 Downloads
Rainer Olbrich and Gundula Grewe
Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts pp. 154-164 Downloads
Holger Roschk, Müller, Jana and Katja Gelbrich
The effect of age on shopping orientation—choice orientation types of the ageing shoppers pp. 165-172 Downloads
Anna-Maija Kohijoki and Heli Marjanen
Retail network spatial expansion: An application of the percolation theory to hard discounters pp. 173-181 Downloads
Cliquet, Gérard and Pierre-Alain Guillo
Heterogeneity of deal proneness: Value-mining, price-mining, and encounters pp. 182-188 Downloads
Kyoung-Nan Kwon and Yoo Jin Kwon
Generation Y vs. Baby Boomers: Shopping behavior, buyer involvement and implications for retailing pp. 189-199 Downloads
Anders Parment
Slow fashion movement: Understanding consumer perceptions—An exploratory study pp. 200-206 Downloads
Sanjukta Pookulangara and Arlesa Shephard
Tracing reputation risks in retailing and higher-education services pp. 207-217 Downloads
Kati Suomi and Järvinen, Raija
National advertising, dual-channel coordination and firm performance pp. 218-224 Downloads
Zhi Pei and Ruiliang Yan
Obsolescence risk in advanced technologies for retailing: A management perspective pp. 225-233 Downloads
Eleonora Pantano, Gianpaolo Iazzolino and Giuseppe Migliano
Understanding consumers' in-store visual perception: The influence of package design features on visual attention pp. 234-239 Downloads
Jesper Clement, Tore Kristensen and Grønhaug, Kjell
An exploratory investigation into how socioeconomic attributes influence coupons redeeming intentions pp. 240-247 Downloads
Somjit Barat, Clinton Amos, Audhesh Paswan and Gary Holmes

Volume 20, issue 1, 2013

The link between customer satisfaction and price sensitivity: An investigation of retailing industry in Taiwan pp. 1-10 Downloads
Wen-Shinn Low, Jeng-Da Lee and Soo-May Cheng
eCCIq: The quality of electronic customer-to-customer interaction pp. 11-19 Downloads
Dominik Georgi and Moritz Mink
In-store demonstrations as a promotion tool pp. 20-25 Downloads
Nordfält, Jens and Fredrik Lange
After the global financial crash: Individual factors differentiating young adult consumers’ trust in banks and financial institutions pp. 26-33 Downloads
Soyeon Shim, Joyce Serido and Chuanyi Tang
Can a weak retailer benefit from manufacturer-dominant retailer alliance? pp. 34-42 Downloads
Nawel Amrouche and Ruiliang Yan
Black Friday and Cyber Monday: Understanding consumer intentions on two major shopping days pp. 43-50 Downloads
Esther Swilley and Ronald E. Goldsmith
Interpersonal service quality, self-service technology (SST) service quality, and retail patronage pp. 51-57 Downloads
Hyun-Joo Lee and Kiseol Yang
A model of retail job characteristics, employee role ambiguity, external customer mind-set, and sales performance pp. 58-67 Downloads
Mark C. Johlke and Rajesh Iyer
Luxury fashion consumption in China: Factors affecting attitude and purchase intent pp. 68-79 Downloads
Bopeng Zhang and Jung-Hwan Kim
The value of private label brands to U.S. consumers: An objective and subjective assessment pp. 80-86 Downloads
Peter J. Boyle and E. Scott Lathrop
Peer network position and shopping behavior among adolescents pp. 87-93 Downloads
Elodie Gentina and Samuel K. Bonsu
Social comparison motivation of mothers’ with their adolescent daughters and its effects on the mother’s consumption behaviour pp. 94-101 Downloads
Gentina, Élodie, Isabelle Decoopman and Ayalla Ruvio
Shaping e-retailer’s website personality: The importance of experiential marketing pp. 102-110 Downloads
Saeed Shobeiri, Michel Laroche and Ebrahim Mazaheri
The impact of internet adoption upon the shopping behaviour of island residents pp. 111-119 Downloads
Paul Freathy and Eric Calderwood
Key quality factors affecting users' perception of social networking websites pp. 120-129 Downloads
Abida Ellahi and Rahat H. Bokhari
A cross-country study of consumer innovativeness and technological service innovation pp. 130-137 Downloads
Yann Truong
Page updated 2020-07-11