Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 51, issue C, 2019

On the applicability of the BDM mechanism in product evaluation pp. 1-7

Marcel Lichters, Verena Wackershauser, Shixing Han and Bodo Vogt

The myth of retail pricing policy for developing organic vegetable markets pp. 8-13

Xiang Wu, Jie Xiong, Haitao Li and Han Wu

Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches pp. 14-18

Eunil Park

Online second-hand shopping motivation – Conceptualization, scale development, and validation pp. 19-32

Chandrasekaran Padmavathy, Murali Swapana and Justin Paul

Pursuing personal constructs through quality, value, and satisfaction pp. 33-41

Barry J. Babin, Kevin W. James, Kerri Camp, Robert Paul Jones and Janna M. Parker

Is money the biggest driver? Uncovering motives for engaging in online collaborative consumption retail models for apparel pp. 42-50

Hyejune Park and Cosette M. Joyner Armstrong

The influence of goal attainment and switching costs on customers’ staying intentions pp. 51-61

Mohamed Sobhy Temerak and Dahlia El-Manstrly

Personal value vs. luxury value: What are Chinese luxury consumers shopping for when buying luxury fashion goods? pp. 62-71

Lini Zhang and Haidong Zhao

Why do people share fake news? Associations between the dark side of social media use and fake news sharing behavior pp. 72-82

Shalini Talwar, Amandeep Dhir, Puneet Kaur, Nida Zafar and Melfi Alrasheedy

The roles of values and social norm on personal norms and pro-environmentally friendly apparel product purchasing behavior: The mediating role of personal norms pp. 83-90

Soo Hyun Kim and Yoo-Kyoung Seock

A customer value perspective to service experiences in restaurants pp. 91-101

Yrjölä, Mika, Rintamäki, Timo, Saarijärvi, Hannu, Johanna Joensuu and Gauri Kulkarni

A structural model for investigating the driving and dependence power of supply chain risks in the readymade garment industry pp. 102-113

Nighat Afroz Chowdhury, Syed Mithun Ali, Zuhayer Mahtab, Towfique Rahman, Golam Kabir and Sanjoy Kumar Paul

A game theoretic approach to coordinate price promotion and advertising policies with reference price effects in a two-echelon supply chain pp. 114-128

Yaser Malekian and Morteza Rasti-Barzoki

Consumer reactions to price discounts across online shopping experiences pp. 129-138

Daniel Sheehan, David M. Hardesty, Alexander H. Ziegler and Haipeng (Allan) Chen

The reinforcing and aversive consequences of customer experience. The role of consumer confusion pp. 139-151

Ioanna Anninou and Gordon R. Foxall

The unique role of relationship marketing in small businesses’ customer experience pp. 152-164

Shaked Gilboa, Tali Seger-Guttmann and Ofir Mimran

The influence of gender roles in the drivers of luxury consumption for women: Insights from the gulf region pp. 165-175

Rania W. Semaan, Val Lindsay, Paul Williams and Nick Ashill

Using a productivity function based method to design a new shopping centre pp. 176-185

Suárez-Vega, Rafael, Gutiérrez-Acuña, José Luis and Rodríguez-Díaz, Manuel

Determinants of customer satisfaction with airline services: An analysis of customer feedback big data pp. 186-190

Eunil Park, Yeonju Jang, Jina Kim, Nam Jeong Jeong, Kunwoo Bae and Angel P. del Pobil

Judging by the wristwatch: Salespersons’ responses to status signals and stereotypes of luxury clients pp. 191-201

Cervellon, Marie-Cécile, Juliet F. Poujol and J.F. Tanner

Store flyer design and the intentions to visit the store and buy: The moderating role of perceived variety and perceived store image pp. 202-211

Maciel Prediger, Huertas-Garcia, Rubén and Gázquez-Abad, Juan Carlos

Consumer behaviour and disposition decisions: The why and how of smartphone disposition pp. 212-220

Hiram Ting, Park Thaichon, Francis Chuah and Sharon Rebecca Tan

Why do people use food delivery apps (FDA)? A uses and gratification theory perspective pp. 221-230

Arghya Ray, Amandeep Dhir, Pradip Kumar Bala and Puneet Kaur

Restaurant information cues, Diners’ expectations, and need for cognition: Experimental studies of online-to-offline mobile food ordering pp. 231-241

Xianying Xu and Yinghua Huang

‘You are where you shop’: Examining stereotypes about town center shoppers pp. 242-252

Burak Tunca and Johan Anselmsson

A design analysis for eco-fashion style using sensory evaluation tools: Consumer perceptions of product appearance pp. 253-262

Melissa Wagner, Antonela Curteza, Yan Hong, Yan Chen, Sebastien Thomassey and Xianyi Zeng

Investigating the role of social presence dimensions and information support on consumers’ trust and shopping intentions pp. 263-270

Cuiqing Jiang, Rao Muhammad Rashid and Jianfei Wang

Cost-benefit associations in consumer inventory problem with uncertain benefit pp. 271-284

Haonan He and Shanyong Wang

Sounds like a heuristic! Investigating the effect of sound-symbolic correspondences between store names and sizes on consumer willingness-to-pay pp. 285-292

Seth Ketron and Nancy Spears

The role of positive psychology in tourists’ behavioural intentions pp. 293-303

Sera Vada, Catherine Prentice and Aaron Hsiao

Store buildings as tourist attractions: Mining retail meaning of store building pictures through a machine learning approach pp. 304-310

Eleonora Pantano and Charles Dennis

Young mothers’ acceptance of herbal food supplements: Centred on preventive health behaviour for children pp. 311-319

Malliga Marimuthu

Exploring purchase intention in cross-border E-commerce: A three stage model pp. 320-330

Wenlong Zhu, Jian Mou and Morad Benyoucef

Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels pp. 331-343

Ali Ahani, Mehrbakhsh Nilashi, Elaheh Yadegaridehkordi, Louis Sanzogni, A. Rashid Tarik, Kathy Knox, Sarminah Samad and Othman Ibrahim

Managing service encounters with emotional intelligence pp. 344-351

Dr Catherine Prentice

Is that coffee mug smiling at me? How anthropomorphism impacts the effectiveness of desirability vs. feasibility appeals in sustainability advertising pp. 352-361

Nah Ray Han, Tae Hyun Baek, Sukki Yoon and Yeonshin Kim

Me or just like me? The role of virtual try-on and physical appearance in apparel M-retailing pp. 362-377

Daria Plotkina and Saurel, Hélène

In search of status: Unpacking the relationship of status with individualism-collectivism, counterconformity motivations and life satisfaction pp. 378-386

Nazia Nabi, Vida Siahtiri and Aron O'Cass

Evaluating consumer attitudes toward electromobility and the moderating effect of perceived consumer effectiveness pp. 387-398

Elena Higueras-Castillo, Liébana-Cabanillas, Francisco José, Muñoz-Leiva, Francisco and García-Maroto, Inmaculada

The vice and virtue of on-the-go consumption: An exploratory segmentation pp. 399-408

Sean Sands, Isabella Maggioni, Carla Ferraro, Charles Jebarajakirthy and Maria Dharmesti

Experiential quality, experiential psychological states and experiential outcomes in an unmanned convenience store pp. 409-420

Hung-Che Wu, Chi-Han Ai and Ching-Chan Cheng

The effects of out-of-stock, return, and cancellation amounts on the order amounts of an online retailer pp. 421-427

Junghwa Son, Ji Hye Kang and Sungha Jang

Encore consumption: Investigating trends in the apparel expenditures of older consumers in the United States pp. 428-436

Amy Dorie, David Loranger and Elena Karpova

Consumer need for mobile app atmospherics and its relationships to shopper responses pp. 437-442

Yoojung Lee and Hye-Young Kim

Going up or down? Effects of power deprivation on luxury consumption pp. 443-449

Jayoung Koo and Hyunjoo Im

Variations in consumers’ use of brand online social networking: A uses and gratifications approach pp. 450-457

Heejin Lim and Archana Kumar

Volume 50, issue C, 2019

Service employee dress: Effects on employee-customer interactions and customer-brand relationship at full-service restaurants pp. 1-9

Yao-Chin Wang and Chunmin Lang

Are you still online or are you already mobile? – Predicting the path to successful conversions across different devices pp. 10-21

Christopher Kaatz, Christian Brock and Lilli Figura

When do-good meets empathy and mindfulness pp. 22-29

Thi Nguyet Que Nguyen, Liem Viet Ngo and Jiraporn Surachartkumtonkun

Relationship quality determinants and outcomes in retail banking services: The role of customer experience pp. 30-41

Teresa Fernandes and Teresa Pinto

The effects of trust on consumers’ continuous purchase intentions in C2C social commerce: A trust transfer perspective pp. 42-49

Jing-Di Zhao, Jin-Song Huang and Song Su

The influence of brand experience and service quality on customer engagement pp. 50-59

Catherine Prentice, Xuequn Wang and Sandra Maria Correia Loureiro

On linking socioeconomic status to consumer loyalty behaviour pp. 60-65

Christopher J. White and Eudora Tong

Effects of perceived justice of fair trade organizations on consumers’ purchase intention toward fair trade products pp. 66-72

Edward Shih-Tse Wang and Yu-Chen Chen

Definition, conceptualization and measurement of consumer-based retailer brand equity pp. 73-84

Julien Troiville, Joe F. Hair and Cliquet, Gérard

Analysing the acceptation of online games in mobile devices: An application of UTAUT2 pp. 85-93

Ramírez-Correa, Patricio, Rondán-Cataluña, Francisco Javier, Arenas-Gaitán, Jorge and Martín-Velicia, Félix

The effects of inner packaging color on the desirability of food pp. 94-102

Patrick van Esch, Jonas Heller and Gavin Northey

The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants pp. 103-110

Konuk, Faruk Anıl

Go pop-up: Effects of temporary retail on product- and brand-related consumer reactions pp. 111-121

Adnan Zogaj, Stephan Olk and Dieter K. Tscheulin

Creating brand engagement through in-store gamified customer experiences pp. 122-130

Högberg, Johan, Marcus Olsson Ramberg, Anders Gustafsson and Wästlund, Erik

The impact of digital books on marketing communications pp. 131-137

Wilson Ozuem, Kerry E. Howell and Geoff Lancaster

What creates trust and who gets loyalty in social commerce? pp. 138-144

Jewoo Yeon, Inyoung Park and Daeho Lee

An extended model of value-attitude-behavior to explain Chinese consumers’ green purchase behavior pp. 145-153

Millissa F.Y. Cheung and Wai Ming To

A new model for assessing the impact of the urban intelligent transportation system, farmers’ knowledge and business processes on the success of green supply chain management system for urban distribution of agricultural products pp. 154-162

Lila Rajabion, Marieh Khorraminia, Amineh Andjomshoaa, Mona Ghafouri-Azar and Homa Molavi

Do altruistic and egoistic values influence consumers’ attitudes and purchase intentions towards eco-friendly packaged products? An empirical investigation pp. 163-169

Gyan Prakash, Sangita Choudhary, Anil Kumar, Jose Arturo Garza-Reyes, Syed Abdul Rehman Khan and Tapan Kumar Panda

The role of external reference price in pay-what-you-want pricing: An empirical investigation across product types pp. 170-178

Fei L. Weisstein, Pilsik Choi and Peter Andersen

Coordination through cooperative advertising in a two-period consumer electronics supply chain pp. 179-188

Yi He, Hang Wang, Qiang Guo and Qingyun Xu

The interactive effect of emotional appeals and past performance of a charity on the effectiveness of charitable advertising pp. 189-198

Felix Septianto and Fandy Tjiptono

Assortment optimization with log-linear demand: Application at a Turkish grocery store pp. 199-214

Mustafa Hekimoğlu, Ismail Sevim, Aksezer, Çağlar and Durmuş, İpek

Is beauty a premium? A study of the physical attractiveness effect in service encounters pp. 215-225

Yaoqi Li, Chun Zhang and Michel Laroche

Consumption dynamics during recession and recovery: A learning journey pp. 226-234

Maria Sarmento, Susana Marques and Mercedes Galan - Ladero

Building customers’ resilience to negative information in the airline industry pp. 235-248

Augusto, Mário, Pedro Godinho and Pedro Torres

Building resistance to brand switching during disruptions in a competitive market pp. 249-257

Dominic Appiah, Kerry E. Howell, Wilson Ozuem and Geoff Lancaster

Unpacking package free shopping: Alternative retailing and the reinvention of the practice of shopping pp. 258-265

Christian Fuentes, Petronella Enarsson and Love Kristoffersson

David versus Goliath - Service quality factors for niche providers in online retailing pp. 266-276

Ines Brusch, Benjamin Schwarz and Rebecca Schmitt

Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences pp. 277-285

Jamid Ul Islam, Linda D. Hollebeek, Zillur Rahman, Imran Khan and Aaleya Rasool

The impact of social media campaigns on the success of new product introductions pp. 289-297

Daniela Baum, Martin Spann, Füller, Johann and Thürridl, Carina

Gamified in-store mobile marketing: The mixed effect of gamified point-of-purchase advertising pp. 298-304

Högberg, Johan, Poja Shams and Wästlund, Erik

The promise and perils of the peripheral psychophysiology of emotion in retailing and consumer services pp. 305-313

Mathieu Lajante and Riadh Ladhari

Return policies and O2O coordination in the e-tailing age pp. 314-321

Ruiliang Yan and Zhi Pei

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty pp. 322-332

Mohammed Ismail El-Adly

Enhancing brand relationship performance through customer participation and value creation in social media brand communities pp. 333-341

Jamie Carlson, Jessica Wyllie, Mohammad M. Rahman and Ranjit Voola

The role of cognitive age in explaining mobile banking resistance among elderly people pp. 342-350

Walid Chaouali and Nizar Souiden

Similarities and differences in Asian and Western travelers’ service performance measurement, evaluation and outcomes pp. 351-361

Gregory J. Brush

Digital product presentation, information processing, need for cognition and behavioral intent in digital commerce pp. 362-370

Minjeong Kim

Shoppers’ attachment with retail stores: Antecedents and impact on patronage intentions pp. 371-378

Vishag Badrinarayanan and Enrique P. Becerra

Consumers’ motives for visiting a food retailer's Facebook page pp. 379-385

Riadh Ladhari, Magalie Christelle Rioux, Nizar Souiden and Nour-Eddine Chiadmi

Individual preferences of digital touchpoints: A latent class analysis pp. 386-393

Heli Hallikainen, Alamäki, Ari and Tommi Laukkanen