Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 19, issue 6, 2012

U.S. male generational cohorts: Retail format preferences, desired retail attributes, satisfaction and loyalty pp. 545-552

Deborah J.C. Brosdahl and Jason M. Carpenter

Let the music play or not: The influence of background music on consumer behavior pp. 553-560

Pernille K. Andersson, Per Kristensson, Wästlund, Erik and Anders Gustafsson

A comparative analysis of differential consumer response across supermarket and specialty store in the candy category pp. 561-569

Ashish Kumar, Minakshi Trivedi, Ram Bezawada and Karthik Sridhar

When loyalties clash purchase behavior when a preferred brand is stocked out: The tradeoff between brand and store loyalty pp. 570-577

Sanjay Puligadda, William T. Ross, Jinjie Chen and Elizabeth Howlett

Spontaneous selection: The influence of product and retailing factors on consumer impulse purchases pp. 578-588

Jacqueline J. Kacen, James D. Hess and Doug Walker

The effects of film trailers on shaping consumer expectations in the entertainment industry—A qualitative analysis pp. 589-595

Finsterwalder, Jörg, Volker G. Kuppelwieser and Matthew de Villiers

Mexican national cross-border shopping: Exploration of retail tourism pp. 596-604

Pauline Sullivan, Mark A. Bonn, Vertica Bhardwaj and Ann DuPont

Case study—Embodied virtual agents: An analysis on reasons for failure pp. 605-612

Mohammed Slim Ben Mimoun, Ingrid Poncin and Marion Garnier

Understanding factors affecting consumer intention to shop in a virtual world pp. 613-620

Tanya Domina, Seung-Eun Lee and Maureen MacGillivray

Does store image influence demand for organic store brands? pp. 621-628

Paul-Valentin Ngobo and Sylvie Jean

Cross-validation of segments of credit card holders pp. 629-636

Maria Cristina M.S.G. Martins and Margarida G.M.S. Cardoso

The kinetic quality of store design: An Exploration of its influence on shopping experience pp. 637-643

Bonnin, Gaël and Alain Goudey

Consumer satisfaction and loyalty: Two main consequences of retailer personality pp. 644-652

Cindy Lombart and Didier Louis

Volume 19, issue 5, 2012

Fractal segmentation matrix pp. 457-463

Puster, János

Does Gibrat's law hold for retailing? Evidence from Sweden pp. 464-469

Sven-Olov Daunfeldt, Niklas Elert and Lang, Ã…sa

Beyond mean estimates of price and promotional effects in scanner-panel sales–response regression pp. 470-483

Harry Haupt and Kathrin Kagerer

Consumer technology traits in determining mobile shopping adoption: An application of the extended theory of planned behavior pp. 484-491

Kiseol Yang

Drivers of customer likelihood to join grocery retail loyalty programs. An analysis of reward programs and loyalty cards pp. 492-500

García Gómez, Blanca, Gutiérrez Arranz, Ana M and Gutiérrez Cillán, Jesús

The effects of overall similarity regarding the customer-to-customer-relationship in a service context pp. 501-509

Anna Dorothea Brack and Martin Benkenstein

Negative price-image effects of appealing store architecture: Do they really exist? pp. 510-518

Stephan Zielke and Waldemar Toporowski

The importance of consumer characteristics and market structure variables in driving multiple store patronage pp. 519-525

Beatrice Luceri and Sabrina Latusi

Brand, value and relationship equities and loyalty-intentions in the Australian supermarket industry pp. 526-536

Abhishek Dwivedi, Bill Merrilees, Dale Miller and Carmel Herington

Resale Price Maintenance (RPM): The U.S. and E.U. perspectives pp. 537-544

S. Umit Kucuk and Harry J.P. Timmermans

Volume 19, issue 4, 2012

Antecedents of flow in retail store shopping pp. 381-389

Liz C. Wang and Daniel Fujen Hsiao

Motivators of market mavenism in the retail environment pp. 390-397

Ronald E. Goldsmith, Leisa R. Flynn and Ronald A. Clark

The investigation on dimensions of e-satisfaction for online shoes retailing pp. 398-405

Seiji Endo, Jun Yang and JungKun Park

Violations of procedure invariance—The case of preference reversals in monadic and competitive product evaluations pp. 406-412

Müller, Holger, Eike B. Kroll and Bodo Vogt

Measuring service experience: Applying the satisfaction with travel scale in public transport pp. 413-418

Lars E. Olsson, Margareta Friman, Pareigis, Jörg and Bo Edvardsson

Store environment's impact on variety seeking behavior pp. 419-428

Geetha Mohan, Bharadhwaj Sivakumaran and Piyush Sharma

Correlations between external knowledge and the knowledge chain as impacting service quality pp. 429-437

Shu-Mei Tseng

Identifying factors affecting consumers purchase incidence at retail trade shows pp. 438-444

Wondwesen Tafesse and Tor Korneliussen

An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing pp. 445-456

Lars Esbjerg, Birger Boutrup Jensen, Tino Bech-Larsen, Marcia Dutra de Barcellos, Yasemin Boztug and Klaus G. Grunert

Volume 19, issue 3, 2012

Effects of store loyalty on shopping mall loyalty pp. 271-278

Fazlul K. Rabbanee, B. Ramaseshan, Chen Wu and Amy Vinden

Modeling innovative points of sales through virtual and immersive technologies pp. 279-286

Eleonora Pantano and Rocco Servidio

Consumer responses to service situations: Tests for main and interaction effects pp. 287-296

Stevie Watson

The impact of a wife's budgetary and romantic attitudes towards luxury goods on their self-purchases and purchases made for them by their husbands pp. 297-303

Frederick Kaefer, Carrie M. Heilman and Samuel D. Ramenofsky

Multidimensional trust building in e-retailing: Cross-cultural differences in trust formation and implications for perceived risk pp. 304-312

JungKun Park, Frances Gunn and Sang-Lin Han

Outlet patronage in on-the-go consumption: An analysis of patronage preference drivers for convenience outlets versus traditional retail outlets pp. 313-324

Raphael Heider and Sabine Moeller

The role of product brand image and online store image on perceived risks and online purchase intentions for apparel pp. 325-331

Aghekyan-Simonian, Mariné, Sandra Forsythe, Wi Suk Kwon and Veena Chattaraman

Explaining NFL fans' purchase intentions for revered and reviled teams: A dual-process perspective pp. 332-342

Jeremy J. Sierra, Harry A. Taute and Robert S. Heiser

In what sequence are information sources consulted by involved consumers? The case of automobile pre-purchase search pp. 343-352

Frank J. van Rijnsoever, Carolina Castaldi and Martin J. Dijst

Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? Findings from automobile dealerships pp. 353-359

Aaron D. Arndt and Kiran Karande

Effects of store image and store brand price-image on store brand purchase intention: Application to an emerging market pp. 360-367

Mbaye Fall Diallo

Steering customers to the online channel: The influence of personal relationships, learning investments, and attitude toward the firm pp. 368-379

Dennis Herhausen, Schögel, Marcus and Matthias Schulten

Volume 19, issue 2, 2012

Negative effects of ambient scents on consumers’ skepticism about retailer’s motives pp. 179-185

Renaud Lunardo

Cannibalization or synergy? Consumers' channel selection in online–offline multichannel systems pp. 186-194

Tobias Kollmann, Andreas Kuckertz and Ina Kayser

Is parking supply related to turnover of shopping areas? The case of the Netherlands pp. 195-201

G. Mingardo and J. van Meerkerk

The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators pp. 202-210

Shu-Ching Chen

Moderating effect of discriminatory attributions on repatronage intentions pp. 211-217

Thomas L. Baker and Tracy Meyer

Consumer–retailer love and attachment: Antecedents and personality moderators pp. 218-228

Pavlos A. Vlachos and Adam P. Vrechopoulos

Consumer shopping value: An investigation of shopping trip value, in-store shopping value and retail format pp. 229-239

Lizhu Davis and Nancy Hodges

Shopping motives, store attributes and shopping enjoyment among Malaysian youth pp. 240-248

Yue-Teng Wong, Syuhaily Osman, Askiah Jamaluddin and Benjamin Chan Yin-Fah

The moderating roles of shopper experience and store type on the relationship between perceived merchandise value and willingness to pay a higher price pp. 249-258

Mark Ligas and Arjun Chaudhuri

Understanding the older shopper: A behavioural typology pp. 259-269

Robert Angell, Phil Megicks, Juliet Memery, Troy Heffernan and Kerry Howell

Volume 19, issue 1, 2012

Explaining customers' switching patterns to brand delisting pp. 1-10

Nicole Wiebach and Lutz Hildebrandt

What constitutes a “good assortment†? A scale for measuring consumers' perceptions of an assortment offered in a grocery category pp. 11-26

Johannes C. Bauer, Alexander J. Kotouc and Thomas Rudolph

How do storefront window displays influence entering decisions of clothing stores? pp. 27-35

Hyunjoo Oh and Jenny Petrie

Retail shopping lists: Reassessment and new insights pp. 36-44

Marcus Schmidt

Consumption dynamics and demographics of Canadian wine consumers: Retailing insights from the tasting room channel pp. 45-58

Johan Bruwer, Isabelle Lesschaeve and Benjamin Campbell

The relevance of shopper logistics for consumers of store-based retail formats pp. 59-66

Christoph Teller, Herbert Kotzab and David B. Grant

Modeling the effect of self-efficacy on game usage and purchase behavior pp. 67-77

Robert Davis and Bodo Lang

Message content in keyword campaigns, click behavior, and price-consciousness: A study of millennial consumers pp. 78-87

Claire Gauzente and Yves Roy

Are consumers with disabilities receiving the services they need? pp. 88-97

Kendall Goodrich and Rosemary Ramsey

Ethnic minority consumers' responses to sales promotions in the packaged food market pp. 98-108

Ahmad Jamal, Sue Peattie and Ken Peattie

Who spends more online? The influence of time, usage variety, and privacy concern on online spending pp. 109-115

Syed H. Akhter

Retailer perceptions on hiring prospective employees with disabilities pp. 116-123

Cynthia R. Jasper and Paul Waldhart

Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk pp. 124-132

Daniel Belanche, Casaló, Luis V. and Guinalíu, Miguel

French consumers' perceptions of the unattended delivery model for e-grocery retailing pp. 133-139

Frank Goethals, Aurelie Leclercq-Vandelannoitte and Tütüncü, Yazgi

Retail brand equity: Conceptualization and measurement pp. 140-149

Magali Jara and Cliquet, Gérard

Antecedents of customer loyalty: An empirical synthesis and reexamination pp. 150-158

Yue Pan, Simon Sheng and Frank T. Xie

Plural form franchise networks: A test of Bradach’s model pp. 159-167

Cliquet, Gérard and Pénard, Thierry

Some people just want to read: The roles of age, interactivity, and perceived usefulness of print in the consumption of digital information products pp. 168-178

Colleen P. Kirk, Larry Chiagouris and Pradeep Gopalakrishna