Impediments to mobile shopping continued usage intention: A trust-risk-relationship

Michael Groß

Journal of Retailing and Consumer Services, 2016, vol. 33, issue C, 109-119

Abstract: Smartphones are revolutionising our daily shopping routines in such a way that nowadays a mobile service solution exists for everything – or if not, then such a solution will soon be available. With the increasing popularity of smartphones, research into the acceptance of mobile shopping (m-shopping) by customers focuses more on drivers than on barriers. It is precisely for this reason that this study aims to shed light on m-shopping impediments in order to gain deeper consumer insight and to overcome the pro-innovation bias of existing studies. The empirical study results show that their overall risk perception hinders consumers from regularly engaging in m-shopping. In such cases, it is more transaction-processing and financial risks rather than privacy or security concerns that are significant aspects for experienced mobile shoppers.

Keywords: Mobile shopping; Acceptance barriers; Perceived risk; Vendor trust; Smartphone (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (22)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:33:y:2016:i:c:p:109-119

DOI: 10.1016/j.jretconser.2016.08.013

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