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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 45, issue C, 2018

Community in context: Comparing brand communities and retail store communities pp. 1-11 Downloads
Cara Peters and Charles D. Bodkin
We’ve shopped before: Exploring instructions as an influence on mystery shopper reporting pp. 12-20 Downloads
Michael C. Porter and James E. Heyman
Exploring reviews and review sequences on e-commerce platform: A study of helpful reviews on pp. 21-32 Downloads
Kapil Kaushik, Rajhans Mishra, Nripendra P. Rana and Yogesh K. Dwivedi
Identifying the geography of online shopping adoption in Belgium pp. 33-41 Downloads
Joris Beckers, Cárdenas, Ivan and Ann Verhetsel
Social influence on innovation resistance in internet banking services pp. 42-51 Downloads
Makoto Matsuo, Chieko Minami and Takuya Matsuyama
Mobile wallet inhibitors: Developing a comprehensive theory using an integrated model pp. 52-63 Downloads
Sujeet Kumar Sharma, Sachin Kumar Mangla, Sunil Luthra and Zahran Al-Salti
Brand community relationships transitioning into brand relationships: Mediating and moderating mechanisms pp. 64-73 Downloads
Jitender Kumar and Jogendra Kumar Nayak
Effects of online review positiveness and review score inconsistency on sales: A comparison by product involvement pp. 74-80 Downloads
Seyed Pouyan Eslami and Maryam Ghasemaghaei
Information technology use in retail chains: Impact on the standardisation of pricing and promotion strategies and performance pp. 81-91 Downloads
Fumikazu Morimura and Yuji Sakagawa
The importance of customer citizenship behaviour in the modern retail environment: Introducing and testing a social exchange model pp. 92-102 Downloads
Estelle van Tonder, Stephen Graham Saunders, Inonge Theresa Lisita and Leon Tielman de Beer
Affect transfer from national brands to store brands in multi-brand stores pp. 103-110 Downloads
Francesco Massara, Daniele Scarpi, Robert D. Melara and Daniele Porcheddu
Tests of in-store experience and socially embedded measures as predictors of retail store loyalty pp. 111-119 Downloads
Sungjoon Yoon and Ji Eun Park
Illegitimate returns as a trigger for customers’ ethical dissonance pp. 120-131 Downloads
Tali Seger-Guttmann, Iris Vilnai-Yavetz, Chen-Ya Wang and Luca Petruzzellis
Influences of ‘appscape’ on mobile app adoption and m-loyalty pp. 132-141 Downloads
Deepak S. Kumar, Keyoor Purani and Shyam A. Viswanathan
Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes pp. 142-151 Downloads
Chiehyeon Lim and Kwang-Jae Kim
Exploring the impact of shopper ethnicity through the path-to-purchase framework pp. 152-162 Downloads
Robert Paul Jones, Kerri M. Camp and Rodney C. Runyan
A new approach to segmenting multichannel shoppers in Korea and the U.S pp. 163-178 Downloads
Joonyong Park and Renee B. Kim
Internet Channel Cannibalization and its influence on salesperson performance outcomes in an emerging economy context pp. 179-189 Downloads
Dheeraj Sharma, S.K. Pandey, Rajesh Chandwani, Peeyush Pandey and Rojers Joseph
Managing value co-creation in consumer service systems within smart retail settings pp. 190-197 Downloads
Clara Bassano, Paolo Piciocchi, Spohrer, James ("Jim") C. and Maria Cristina Pietronudo
Transformative retail services: Elevating loyalty through customer well-being pp. 198-206 Downloads
Cord-Christian Troebs, Tillmann Wagner and F. Heidemann
Fluent contextual image backgrounds enhance mental imagery and evaluations of experience products pp. 207-220 Downloads
Erik Maier and Florian Dost
Beyond the shadow of a doubt: The effect of consumer knowledge on restaurant evaluation pp. 221-229 Downloads
Iman Naderi, Audhesh K. Paswan and Francisco Guzman
Willingness to pay more for green products: The interplay of consumer characteristics and customer participation pp. 230-238 Downloads
Shuqin Wei, Tyson Ang and Vivien E. Jancenelle
Social media revenge: A typology of online consumer revenge pp. 239-255 Downloads
Zaid Mohammad Obeidat, Sarah Hong Xiao, Zainah al Qasem, Rami al Dweeri and Ahmad Obeidat
Sales impact of servicescape's rational stimuli: A natural experiment pp. 256-262 Downloads
Andrea Morone, Francesco Nemore and Dario Antonio Schirone

Volume 44, issue C, 2018

The effects of different, discrete positive emotions on electronic word-of-mouth pp. 1-10 Downloads
Felix Septianto and Tung Moi Chiew
We ARe at home: How augmented reality reshapes mobile marketing and consumer-brand relationships pp. 11-23 Downloads
Joachim Scholz and Katherine Duffy
Are all Chinese shoppers the same? Evidence of differences in values, decision making and shopping motivations between the Han majority and other minorities in China pp. 24-34 Downloads
Song Yang, Shiqing Ding and D’Alessandro, Steven
Is stereotypical gender targeting effective for increasing service choice? pp. 35-44 Downloads
Friedmann Enav and Brueller Daphna
Understanding moderating effects in increasing share-of-wallet and word-of-mouth: A case study of Lidl grocery retailer pp. 45-53 Downloads
Aijaz A. Shaikh, Heikki Karjaluoto and Häkkinen, Juho
The more things change the more they stay the same: A replicated study of small retail firm resources pp. 54-63 Downloads
Louise Grimmer, Martin Grimmer and Gary Mortimer
What loyal women (and men) want: The role of gender and loyalty program characteristics in driving store loyalty pp. 64-70 Downloads
Sonia Vilches-Montero, Ameet Pandit, Renzo Bravo-Olavarria and Chao, Chih-Wei (Fred)
Drivers of user loyalty intention and commitment to a search engine: An exploratory study pp. 71-81 Downloads
Deepak Sirdeshmukh, Norita B. Ahmad, M. Sajid Khan and Nicholas J. Ashill
Comparative advertising for goods versus services: Effects of different types of product attributes through consumer reactance and activation on consumer response pp. 82-90 Downloads
Silke Bambauer-Sachse and Priska Heinzle
Fun and fair, and I don’t care: The role of enjoyment, fairness and subjective norms on online gambling intentions pp. 91-99 Downloads
Jirka Konietzny, Albert Caruana and Mario L. Cassar
Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness pp. 100-107 Downloads
Abhishek Dwivedi, Tahmid Nayeem and Feisal Murshed
Understanding multichannel shopper journey configuration: An application of goal theory pp. 108-117 Downloads
Patricia Harris, Dall’Olmo Riley, Francesca and Chris Hand
Together always better? The impact of shopping companions and shopping motivation on adolescents' shopping experience pp. 118-126 Downloads
Stefanie Wenzel and Martin Benkenstein
Shifting value perceptions among young urban Indian consumers: The role of need for distinctiveness and western acculturation pp. 127-133 Downloads
Manveer Mann, Wi-Suk Kwon and Sang-Eun Byun
The influence of audience characteristics on the effectiveness of brand placement memory pp. 134-149 Downloads
Thamaraiselvan Natarajan, Senthil Arasu Balasubramaniam, Gladys Stephen, Daniel Inbaraj Jublee and Dharun Lingam Kasilingam
Knowledge Push Curve (KPC) in retailing: Evidence from patented innovations analysis affecting retailers' competitiveness pp. 150-160 Downloads
Eleonora Pantano, Constantinos-Vasilios Priporas and Nikolaos Stylos
How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM pp. 161-169 Downloads
Paulo Duarte, Susana Silva and Margarida Bernardo Ferreira
The flagship stores as sustainability communication channels for luxury fashion retailers pp. 170-177 Downloads
Elisa Arrigo
Those prices are HOT! How temperature-related visual cues anchor expectations of price and value pp. 178-181 Downloads
Michael Barbera, Gavin Northey, Felix Septianto and Daniela Spanjaard
Designing retail spaces for inclusion pp. 182-190 Downloads
Karen Edwards, Mark S. Rosenbaum, Deborah Brosdahl and Patrick Hughes
Aesthetic or self-expressiveness? Linking brand logo benefits, brand stereotypes and relationship quality pp. 191-200 Downloads
Arnold Japutra, Sebastian Molinillo and Shasha Wang
Does price sensitivity and price level influence store price image and repurchase intention in retail markets? pp. 201-213 Downloads
Ana Paula Graciola, Deonir De Toni, Vinicius Zanchet de Lima and Gabriel Sperandio Milan
How service quality and outcome confidence drive pre-outcome word-of-mouth pp. 214-221 Downloads
Kemefasu Ifie, Antonis C. Simintiras, Yogesh Dwivedi and Vasileia Mavridou
Emotional experiences behind the pursuit of inconspicuous luxury pp. 222-234 Downloads
Marian Makkar and Sheau-Fen Yap
Investigating the effectiveness of retailers’ mobile applications in determining customer satisfaction and repatronage intentions? A congruency perspective pp. 235-243 Downloads
Pramod Iyer, Arezoo Davari and Amaradri Mukherjee
Collaborative consumption as C2C trading: Analyzing the effects of materialism and price consciousness pp. 244-252 Downloads
Arto Lindblom, Taru Lindblom and Heidi Wechtler
The role of psychological ownership in shoplifting prevention: An exploratory study pp. 253-265 Downloads
Balkrushna Potdar, John Guthrie, Juergen Gnoth and Tony Garry
Marketing video-enabled social media as part of your e-recruitment strategy: Stop trying to be trendy pp. 266-273 Downloads
Patrick van Esch and Margaret Mente
Understanding Chinese consumer adoption of apparel mobile commerce: An extended TAM approach pp. 274-284 Downloads
Ting Chi
Buyer-seller amount-price equilibrium for prepaid services: Implication for promotional pricing pp. 285-292 Downloads
Rajesh Kumar Sinha and Atanu Adhikari
Customer engagement behaviors: The role of service convenience, fairness and quality pp. 293-304 Downloads
Sanjit Kumar Roy, Vaibhav Shekhar, Walfried M. Lassar and Tom Chen
Faith-filled brands: The interplay of religious branding and brand engagement in the self-concept pp. 305-314 Downloads
Richie L. Liu and Elizabeth A. Minton
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