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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 38, issue C, 2017

Multi-sensory congruent cues in designing retail store atmosphere: Effects on shoppers’ emotions and purchase behavior pp. 1-11 Downloads
Miralem Helmefalk and Hultén, Bertil
Influences of the perceived value on actual repurchasing behavior: Empirical exploration in a retailing context pp. 12-21 Downloads
Mencarelli, Rémi and Cindy Lombart
A contextual perspective on consumers' perceived usefulness: The case of mobile online shopping pp. 22-33 Downloads
Stefanie Sohn
Aesthetic labor and visible diversity: The role in retailing service encounters pp. 34-43 Downloads
Sara Quach, Charles Jebarajakirthy and Park Thaichon
A comparison of online and offline consumer behaviour: An empirical study on a cinema shopping context pp. 44-50 Downloads
Díaz, Asunción, Gómez, Mar and Arturo Molina
Getting in touch with your thinking style: How touchscreens influence purchase pp. 51-58 Downloads
Ying Zhu and Jeffrey Meyer
The effect of a limited-edition offer following brand dilution on consumer attitudes toward a luxury brand pp. 59-70 Downloads
Hyunju Shin, Jacqueline K. Eastman and David Mothersbaugh
How many, how often, and how new? A multivariate profiling of mobile app users pp. 71-80 Downloads
Feng Liu, Shaoqiong Zhao and Yang Li
Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets pp. 81-95 Downloads
Eleonora Pantano, Alexandra Rese and Daniel Baier
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry pp. 96-107 Downloads
Catherine Prentice and Sandra Maria Correia Loureiro
“Make me feel specialâ€: Are hierarchical loyalty programs a panacea for all brands? The role of brand concept pp. 108-117 Downloads
Aida Mimouni Chaabane and Virginie Pez
A comparison of online and offline gender and goal directed shopping online pp. 118-125 Downloads
Robert Davis, Sandra D. Smith and Bodo U. Lang
An empirical analysis of demand variations and markdown policies for fashion retailers pp. 126-136 Downloads
Aidin Namin, Brian T. Ratchford and Gonca P. Soysal
Mobile phones and the practice of shopping: A study of how young adults use smartphones to shop pp. 137-146 Downloads
Christian Fuentes and Anette Svingstedt
Examining the role of store design on consumers’ cross-sectional perceptions of retail brand loyalty pp. 147-156 Downloads
John Murray, Jonathan Elms and Christoph Teller
Consumer behavior and purchase intention for organic food: A review and research agenda pp. 157-165 Downloads
Jyoti Rana and Justin Paul
Consumer showrooming: Value co-destruction pp. 166-176 Downloads
Kate L. Daunt and Lloyd C. Harris
Consumer emotions: Determinants and outcomes in a shopping mall pp. 177-185 Downloads
Gopal Das and Geetika Varshneya
The depicted service employee in marketing communications: An empirical assessment of the impact of facial happiness pp. 186-193 Downloads
Söderlund, Magnus and Sofie Sagfossen
An integrated retailer image and brand equity framework: Re-examining, extending, and restructuring retailer brand equity pp. 194-203 Downloads
Johan Anselmsson, Steve Burt and Burak Tunca
How organizational identification among retail employees is affected by advertising pp. 204-209 Downloads
Sara Rosengren and Niklas Bondesson
Does brand orientation contribute to retailers’ success? An empirical study in the South African market pp. 210-222 Downloads
Holger J. Schmidt, Roger Mason, Pieter Steenkamp and Virimai Mugobo

Volume 37, issue C, 2017

Generic drugs in times of economic crisis: Are there changes in consumer purchase intention? pp. 1-7 Downloads
Vinicius Lins Ferreira, Pereira da Veiga, Cássia Rita, Claudineia Kudlawicz-Franco, Priscila Scalercio, Yohanna Ramires, Roberto Pontarolo, Denise Maria W. Carvalho and Claudimar Pereira da Veiga
Understanding the intention to use mobile shopping applications and its influence on price sensitivity pp. 8-22 Downloads
Thamaraiselvan Natarajan, Senthil Arasu Balasubramanian and Dharun Lingam Kasilingam
Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites pp. 23-30 Downloads
Na Young Jung and Yoo-Kyoung Seock
A commentary on “conceptualising and measuring consumer-based brand–retailer–channel equityâ€: A review and response pp. 31-32 Downloads
Londoño, Juan Carlos, Jonathan Elms and Keri Davies
Individual differences in consumer information search for services: A multiple mediation study pp. 33-42 Downloads
Examining the relationships between online store atmospheric color, flow experience and consumer behavior pp. 43-55 Downloads
Aboubaker Ettis, Saïd
Consumers’ cognitive response to website change pp. 56-66 Downloads
Jeremy Ainsworth and Paul W. Ballantine
Identity (Re)construction through sharing: A study of mother and teenage daughter dyads in France and Japan pp. 67-77 Downloads
Elodie Gentina, Margaret K. Hogg and Mototaka Sakashita
Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programs pp. 78-88 Downloads
Sandra Filipe, Susana Henriques Marques and Salgueiro, Maria de Fátima
The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia pp. 89-100 Downloads
Nedra Bahri-Ammari and Anil Bilgihan
Generational and family structural differences in male attitudes and orientations towards shopping pp. 101-108 Downloads
Venessa Funches, Annice Yarber-Allen and Kimberly Johnson
Mitigating customers’ negative responses to physical presence reduction pp. 109-118 Downloads
Dewi Tojib and Saman Khajehzadeh
Examining the effect of flow experience on online purchase: A novel approach to the flow theory based on hedonic and utilitarian value pp. 119-131 Downloads
Behcet Yalin Ozkara, Mujdat Ozmen and Jong Woo Kim
The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect pp. 132-138 Downloads
Sabine Reydet and Laurence Carsana
Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers’ attitudes toward the company pp. 139-145 Downloads
Denni Arli, Anthony Grace, Janet Palmer and Cuong Pham
Sensory expectations generated by colours of red wine labels pp. 146-158 Downloads
Erhard Lick, König, Bettina, Kpossa, Monyédodo Régis and Violetta Buller
From perceptions to propositions: Profiling customer value across retail contexts pp. 159-167 Downloads
Rintamäki, Timo and Kaisa Kirves
Employee display of burnout in the service encounter and its impact on customer satisfaction pp. 168-176 Downloads
Söderlund, Magnus
Refugee influx: Repercussions and research agenda for service scholars pp. 177-181 Downloads
Finsterwalder, Jörg
Fundamental patterns of in-store shopper behavior pp. 182-194 Downloads
Herb Sorensen, Svetlana Bogomolova, Katherine Anderson, Giang Trinh, Anne Sharp, Rachel Kennedy, Bill Page and Malcolm Wright
Verticality in product labels and shelves as a metaphorical cue to quality pp. 195-203 Downloads
Casparus J.A. Machiels and Ulrich R. Orth

Volume 36, issue C, 2017

Understanding determinants and barriers of mobile shopping adoption using behavioral reasoning theory pp. 1-7 Downloads
Anil Gupta and Neelika Arora
Extending the Theory of Planned Behavior to examine the role of anticipated negative emotions on channel intention: The case of an embarrassing product pp. 8-20 Downloads
Juan Carlos Londono, Keri Davies and Jonathan Elms
Thank you for the music – or not? The effects of in-store music in service settings pp. 21-32 Downloads
Anne Michel, Chris Baumann and Leonie Gayer
When nature calls: The role of customer toilets in retail stores pp. 33-38 Downloads
Samuel Piha and Räikkönen, Juulia
Private label line proliferation and private label tier pricing: A new dimension of competition between private labels and national brands pp. 39-52 Downloads
Hökelekli, Gizem, Lien Lamey and Frank Verboven
Store within a store: Matched versus mismatched image perceptions pp. 53-61 Downloads
Abhijit Banerjee and Tanya Drollinger
Competitiveness vis-Ã -vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets pp. 62-74 Downloads
Chris Baumann, Susan Hoadley, Hamin Hamin and Albert Nugraha
The influence of satisfaction on customer retention in mobile phone market pp. 75-85 Downloads
Gonzalo Ruiz
An empirical comparison of two brand personality scales: Evidence from India pp. 86-92 Downloads
Anees Ahmad and K.S. Thyagaraj
Bi-directional and stratified demeanour in value forming service encounter interactions pp. 93-102 Downloads
Per Echeverri and Nicklas Salomonson
Emotion and advertising effectiveness: A novel facial expression analysis approach pp. 103-111 Downloads
Nicolas Hamelin, Othmane El Moujahid and Park Thaichon
Measuring the shopper's attitude toward the point of sale display: Scale development and validation pp. 112-123 Downloads
Felix Horstmann
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain pp. 124-136 Downloads
Stephanie Hui-Wen Chuah, Malliga Marimuthu, Jay Kandampully and Anil Bilgihan
Consumer processing of mobile online stores: Sources and effects of processing fluency pp. 137-147 Downloads
Stefanie Sohn
“First in first out†or “last in first outâ€: Presentation of information order on evaluation of utilitarian products pp. 148-155 Downloads
Matthew Tingchi Liu, Ian Phau and Min Teah
How motivations for CSR and consumer-brand social distance influence consumers to adopt pro-social behavior pp. 156-163 Downloads
Danielle Mantovani, Magalhães de Andrade, Lucas and Negrão, Angela
A structural equation model of impulse buying behaviour in grocery retailing pp. 164-171 Downloads
Silvia Bellini, Maria Grazia Cardinali and Benedetta Grandi
“I’ll wait for himâ€: Understanding when female shoppers prefer working with gay male sales associates pp. 172-179 Downloads
Mark S. Rosenbaum, Eric M. Russell and Rebekah Russell-Bennett
Modeling the determinants of consumers' attitudes toward online group buying: Do risks and trusts matters? pp. 180-188 Downloads
Norazah Mohd Suki and Norbayah Mohd Suki
First-time buyers' subjective knowledge and the attribute preferences of Chinese car buyers pp. 189-196 Downloads
Lixian Qian, Didier Soopramanien and Ahmad Daryanto
Bankruptcy prediction using Partial Least Squares Logistic Regression pp. 197-202 Downloads
Sami Ben Jabeur
Three dimensional product presentation quality antecedents and their consequences for online retailers: The moderating role of virtual product experience pp. 203-217 Downloads
Raed Algharabat, Ali Abdallah Alalwan, Nripendra P. Rana and Yogesh K. Dwivedi
Antecedents of peripheral services cross-buying behavior pp. 218-224 Downloads
Heiner Evanschitzky, Neeru Malhotra, Florian v. Wangenheim and Katherine N. Lemon
Page updated 2020-07-02