EconPapers    
Economics at your fingertips  
 

Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

Access Statistics for this journal.
Track citations for all items by RSS feed
Is something missing from the series or not right? See the RePEc data check for the archive and series.


Volume 38, issue C, 2017

Multi-sensory congruent cues in designing retail store atmosphere: Effects on shoppers’ emotions and purchase behavior pp. 1-11 Downloads
Miralem Helmefalk and Hultén, Bertil
Influences of the perceived value on actual repurchasing behavior: Empirical exploration in a retailing context pp. 12-21 Downloads
Mencarelli, Rémi and Cindy Lombart
A contextual perspective on consumers' perceived usefulness: The case of mobile online shopping pp. 22-33 Downloads
Stefanie Sohn
Aesthetic labor and visible diversity: The role in retailing service encounters pp. 34-43 Downloads
Sara Quach, Charles Jebarajakirthy and Park Thaichon
A comparison of online and offline consumer behaviour: An empirical study on a cinema shopping context pp. 44-50 Downloads
Díaz, Asunción, Gómez, Mar and Arturo Molina
Getting in touch with your thinking style: How touchscreens influence purchase pp. 51-58 Downloads
Ying Zhu and Jeffrey Meyer
The effect of a limited-edition offer following brand dilution on consumer attitudes toward a luxury brand pp. 59-70 Downloads
Hyunju Shin, Jacqueline K. Eastman and David Mothersbaugh
How many, how often, and how new? A multivariate profiling of mobile app users pp. 71-80 Downloads
Feng Liu, Shaoqiong Zhao and Yang Li
Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets pp. 81-95 Downloads
Eleonora Pantano, Alexandra Rese and Daniel Baier
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry pp. 96-107 Downloads
Catherine Prentice and Sandra Maria Correia Loureiro
“Make me feel specialâ€: Are hierarchical loyalty programs a panacea for all brands? The role of brand concept pp. 108-117 Downloads
Aida Mimouni Chaabane and Virginie Pez
A comparison of online and offline gender and goal directed shopping online pp. 118-125 Downloads
Robert Davis, Sandra D. Smith and Bodo U. Lang
An empirical analysis of demand variations and markdown policies for fashion retailers pp. 126-136 Downloads
Aidin Namin, Brian T. Ratchford and Gonca P. Soysal
Mobile phones and the practice of shopping: A study of how young adults use smartphones to shop pp. 137-146 Downloads
Christian Fuentes and Anette Svingstedt
Examining the role of store design on consumers’ cross-sectional perceptions of retail brand loyalty pp. 147-156 Downloads
John Murray, Jonathan Elms and Christoph Teller
Consumer behavior and purchase intention for organic food: A review and research agenda pp. 157-165 Downloads
Jyoti Rana and Justin Paul
Consumer showrooming: Value co-destruction pp. 166-176 Downloads
Kate L. Daunt and Lloyd C. Harris
Consumer emotions: Determinants and outcomes in a shopping mall pp. 177-185 Downloads
Gopal Das and Geetika Varshneya
The depicted service employee in marketing communications: An empirical assessment of the impact of facial happiness pp. 186-193 Downloads
Söderlund, Magnus and Sofie Sagfossen
An integrated retailer image and brand equity framework: Re-examining, extending, and restructuring retailer brand equity pp. 194-203 Downloads
Johan Anselmsson, Steve Burt and Burak Tunca
How organizational identification among retail employees is affected by advertising pp. 204-209 Downloads
Sara Rosengren and Niklas Bondesson
Does brand orientation contribute to retailers’ success? An empirical study in the South African market pp. 210-222 Downloads
Holger J. Schmidt, Roger Mason, Pieter Steenkamp and Virimai Mugobo

Volume 37, issue C, 2017

Generic drugs in times of economic crisis: Are there changes in consumer purchase intention? pp. 1-7 Downloads
Vinicius Lins Ferreira, Pereira da Veiga, Cássia Rita, Claudineia Kudlawicz-Franco, Priscila Scalercio, Yohanna Ramires, Roberto Pontarolo, Denise Maria W. Carvalho and Claudimar Pereira da Veiga
Understanding the intention to use mobile shopping applications and its influence on price sensitivity pp. 8-22 Downloads
Thamaraiselvan Natarajan, Senthil Arasu Balasubramanian and Dharun Lingam Kasilingam
Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites pp. 23-30 Downloads
Na Young Jung and Yoo-Kyoung Seock
A commentary on “conceptualising and measuring consumer-based brand–retailer–channel equityâ€: A review and response pp. 31-32 Downloads
Londoño, Juan Carlos, Jonathan Elms and Keri Davies
Individual differences in consumer information search for services: A multiple mediation study pp. 33-42 Downloads
Utkarsh,
Examining the relationships between online store atmospheric color, flow experience and consumer behavior pp. 43-55 Downloads
Aboubaker Ettis, Saïd
Consumers’ cognitive response to website change pp. 56-66 Downloads
Jeremy Ainsworth and Paul W. Ballantine
Identity (Re)construction through sharing: A study of mother and teenage daughter dyads in France and Japan pp. 67-77 Downloads
Elodie Gentina, Margaret K. Hogg and Mototaka Sakashita
Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programs pp. 78-88 Downloads
Sandra Filipe, Susana Henriques Marques and Salgueiro, Maria de Fátima
The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia pp. 89-100 Downloads
Nedra Bahri-Ammari and Anil Bilgihan
Generational and family structural differences in male attitudes and orientations towards shopping pp. 101-108 Downloads
Venessa Funches, Annice Yarber-Allen and Kimberly Johnson
Mitigating customers’ negative responses to physical presence reduction pp. 109-118 Downloads
Dewi Tojib and Saman Khajehzadeh
Examining the effect of flow experience on online purchase: A novel approach to the flow theory based on hedonic and utilitarian value pp. 119-131 Downloads
Behcet Yalin Ozkara, Mujdat Ozmen and Jong Woo Kim
The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect pp. 132-138 Downloads
Sabine Reydet and Laurence Carsana
Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers’ attitudes toward the company pp. 139-145 Downloads
Denni Arli, Anthony Grace, Janet Palmer and Cuong Pham
Sensory expectations generated by colours of red wine labels pp. 146-158 Downloads
Erhard Lick, König, Bettina, Kpossa, Monyédodo Régis and Violetta Buller
From perceptions to propositions: Profiling customer value across retail contexts pp. 159-167 Downloads
Rintamäki, Timo and Kaisa Kirves
Employee display of burnout in the service encounter and its impact on customer satisfaction pp. 168-176 Downloads
Söderlund, Magnus
Refugee influx: Repercussions and research agenda for service scholars pp. 177-181 Downloads
Finsterwalder, Jörg
Fundamental patterns of in-store shopper behavior pp. 182-194 Downloads
Herb Sorensen, Svetlana Bogomolova, Katherine Anderson, Giang Trinh, Anne Sharp, Rachel Kennedy, Bill Page and Malcolm Wright
Verticality in product labels and shelves as a metaphorical cue to quality pp. 195-203 Downloads
Casparus J.A. Machiels and Ulrich R. Orth

Volume 36, issue C, 2017

Understanding determinants and barriers of mobile shopping adoption using behavioral reasoning theory pp. 1-7 Downloads
Anil Gupta and Neelika Arora
Extending the Theory of Planned Behavior to examine the role of anticipated negative emotions on channel intention: The case of an embarrassing product pp. 8-20 Downloads
Juan Carlos Londono, Keri Davies and Jonathan Elms
Thank you for the music – or not? The effects of in-store music in service settings pp. 21-32 Downloads
Anne Michel, Chris Baumann and Leonie Gayer
When nature calls: The role of customer toilets in retail stores pp. 33-38 Downloads
Samuel Piha and Räikkönen, Juulia
Private label line proliferation and private label tier pricing: A new dimension of competition between private labels and national brands pp. 39-52 Downloads
Hökelekli, Gizem, Lien Lamey and Frank Verboven
Store within a store: Matched versus mismatched image perceptions pp. 53-61 Downloads
Abhijit Banerjee and Tanya Drollinger
Competitiveness vis-Ã -vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets pp. 62-74 Downloads
Chris Baumann, Susan Hoadley, Hamin Hamin and Albert Nugraha
The influence of satisfaction on customer retention in mobile phone market pp. 75-85 Downloads
Gonzalo Ruiz
An empirical comparison of two brand personality scales: Evidence from India pp. 86-92 Downloads
Anees Ahmad and K.S. Thyagaraj
Bi-directional and stratified demeanour in value forming service encounter interactions pp. 93-102 Downloads
Per Echeverri and Nicklas Salomonson
Emotion and advertising effectiveness: A novel facial expression analysis approach pp. 103-111 Downloads
Nicolas Hamelin, Othmane El Moujahid and Park Thaichon
Measuring the shopper's attitude toward the point of sale display: Scale development and validation pp. 112-123 Downloads
Felix Horstmann
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain pp. 124-136 Downloads
Stephanie Hui-Wen Chuah, Malliga Marimuthu, Jay Kandampully and Anil Bilgihan
Consumer processing of mobile online stores: Sources and effects of processing fluency pp. 137-147 Downloads
Stefanie Sohn
“First in first out†or “last in first outâ€: Presentation of information order on evaluation of utilitarian products pp. 148-155 Downloads
Matthew Tingchi Liu, Ian Phau and Min Teah
How motivations for CSR and consumer-brand social distance influence consumers to adopt pro-social behavior pp. 156-163 Downloads
Danielle Mantovani, Magalhães de Andrade, Lucas and Negrão, Angela
A structural equation model of impulse buying behaviour in grocery retailing pp. 164-171 Downloads
Silvia Bellini, Maria Grazia Cardinali and Benedetta Grandi
“I’ll wait for himâ€: Understanding when female shoppers prefer working with gay male sales associates pp. 172-179 Downloads
Mark S. Rosenbaum, Eric M. Russell and Rebekah Russell-Bennett
Modeling the determinants of consumers' attitudes toward online group buying: Do risks and trusts matters? pp. 180-188 Downloads
Norazah Mohd Suki and Norbayah Mohd Suki
First-time buyers' subjective knowledge and the attribute preferences of Chinese car buyers pp. 189-196 Downloads
Lixian Qian, Didier Soopramanien and Ahmad Daryanto
Bankruptcy prediction using Partial Least Squares Logistic Regression pp. 197-202 Downloads
Sami Ben Jabeur
Three dimensional product presentation quality antecedents and their consequences for online retailers: The moderating role of virtual product experience pp. 203-217 Downloads
Raed Algharabat, Ali Abdallah Alalwan, Nripendra P. Rana and Yogesh K. Dwivedi
Antecedents of peripheral services cross-buying behavior pp. 218-224 Downloads
Heiner Evanschitzky, Neeru Malhotra, Florian v. Wangenheim and Katherine N. Lemon
Page updated 2020-07-02