Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 72, issue C, 2023

The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store

Chaohong Xie, Chung-Yean Chiang, Xianhao Xu and Yeming Gong

Do online peer reviews stimulate diners’ continued log-in behavior: Investigating the role of emotions in the O2O meal delivery apps context

Adnan Muhammad Shah, Amir Zaib Abbasi and Xiangbin Yan

Personal values and impulse buying: The mediating role of hedonic shopping motivations

Filipe Coelho, Inês Aniceto, Cristela Maia Bairrada and Pedro Silva

Do you think that the home delivery is good for retailing?

Bikash Koli Dey, Mitali Sarkar, Kripasindhu Chaudhuri and Biswajit Sarkar

The role of organizational justice and social interaction in mitigating the negative effects of high-performance member retailers on strategic integration

Jin Yong Park and Changju Kim

What motivates users' viewing and purchasing behavior motivations in live streaming: A stream-streamer-viewer perspective

Shiyong Zheng, Jiada Chen, Junyun Liao and Hsin-Li Hu

Investigating older consumers’ acceptance factors of autonomous vehicles

Jein Park and Semi Han

Trust me, I'm an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry

Hassan Alboqami

Requirement analysis and service optimization of multiple category fresh products in online retailing using importance-Kano analysis

Dianfeng Zhang, Zifan Shen and Yanlai Li

An investigation of two remedial measures for retailers to address the impact of disease threat on sustainable consumption: A moderated moderated mediation model

Irene R.R. Lu and Ernest Kwan

Coping strategies and intended change of shopping habits after the Corona pandemic – Insights from two countries in Western and Eastern Europe

Stephan Zielke, Marcin Komor and Schlößer, Andrea

Adverse effect of social media on generation Z user's behavior: Government information support as a moderating variable

Manu Sharma, Deepak Kaushal and Sudhanshu Joshi

Collective-based ad transparency in targeted hotel advertising: Consumers’ regulatory focus underlying the crowd safety effect

Junjun Cheng, Bo Chen and Zihang Huang

Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail

Sana Zehra Kamoonpuri and Anita Sengar

Is algorithm aversion WEIRD? A cross-country comparison of individual-differences and algorithm aversion

Nicole Tsz Yeung Liu, Samuel N. Kirshner and Eric T.K. Lim

The role of time convenience and (anticipated) emotions in AR mobile retailing application adoption

Gaukhar Chekembayeva, Marion Garaus and Orsolya Schmidt

Reducing waste management challenges: Empirical assessment of waste sorting intention among corporate employees in Ghana

Gibbson Adu-Gyamfi, Ama Nyarko Asamoah, Emmanuel Nketiah, Bright Obuobi, Mavis Adjei, Dan Cudjoe and Bangzhu Zhu

Effects of in-store live stream on consumers’ offline purchase intention

Peilin Zhang, Chao, Chih-Wei (Fred), Raymond Chiong, Najmul Hasan, Hussain M. Aljaroodi and Feng Tian

Revenge buying after the lockdown: Based on the SOR framework and TPB model

Yanfeng Liu, Lanhui Cai, Fei Ma and Xueqin Wang

Chatbots or me? Consumers’ switching between human agents and conversational agents

Chia-Ying Li and Jin-Ting Zhang

Exploring consumers’ usage intention of reusable express packaging: An extended norm activation model

Jiawen Song, Lanhui Cai, Kum Fai Yuen and Xueqin Wang

The effect of place attachment of geographical indication agricultural products on repurchase intention

Lv Zhe, Wu Jie and He Yuan

Antecedents of mobile payment loyalty: An extended perspective of perceived value and information system success model

Junying Zhong and Tiao Chen

Customer showrooming behavior, customer orientation, and emotional labor: Sales control as a moderator

Hyewon Park and Won-Moo Hur

Came and gone? A longitudinal study of the effects of COVID-19 on tourism purchasing intentions

Nikolaos Pappas

Critical insights of nano-based pharmaceutical, cosmeceutical and nutraceutical products: Empirical evidence from the consumption values perspective

Choon Fu Goh, Chiau Ming Long, Nur Aisyah Humaira Fedelis, Halimaton Hamdan, Soo Cheng Chuah, Sook Fern Yeo, Cheng Ling Tan and Tin Wui Wong

A cross-cultural investigation of the relationship between eco-innovation and customers boycott behaviour

Mansour Alyahya, Gomaa Agag, Meqbel Aliedan and Ziad H. Abdelmoety

Retailers, don't ignore me on social media! The importance of consumer-brand interactions in raising purchase intention - Privacy the Achilles heel

Anabel Gutierrez, Khanyapuss Punjaisri, Bhavini Desai, Sharifah Faridah Syed Alwi, Simon O'Leary, Wornchanok Chaiyasoonthorn and Singha Chaveesuk

The new wave of AI-powered luxury brands online shopping experience: The role of digital multisensory cues and customers’ engagement

Muhammad Sabbir Rahman, Surajit Bag, Md Afnan Hossain, Fadi Abdel Muniem Abdel Fattah, Mohammad Osman Gani and Nripendra P. Rana

CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty

Jihye Min, Jiyoung Kim and Kiseol Yang

The dark side of multiunit discounts: Multiunit discounts reduce rest of basket revenue

Siddharth Bhatt, Dinesh R. Pai and Devon DelVecchio

Exploring the factors that drive consumers to use contactless delivery services in the context of the continued COVID-19 pandemic

Yi Jiang, Po-Lin Lai, Ching-Chiao Yang and Xinchen Wang

Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors

Stacie F. Waites, Jennifer L. Stevens and Tyler Hancock

Active or avoidance coping? Influencing mechanisms of streamers' coping strategies on viewers’ word of mouth after livestreaming e-commerce failures

Jianyu Chen, Xiushuang Gong and Rui Ren

Does product involvement drive consumer flow state in the AR environment? A study on behavioural responses

Francesca Serravalle, Vanheems, Régine and Milena Viassone

Care management to improve retail customers' and employees’ satisfaction

Francesco Raggiotto, Cristiana Compagno and Daniele Scarpi

Unraveling customer repurchase intention in OFDL context: An investigation using a hybrid technique of SEM and fsQCA

Nikhil Dogra, Mohd Adil, Mohd Sadiq, Ganesh Dash and Justin Paul

The competing roles of variety seeking in new brand adoption

Ohjin Kwon, Tanya Singh and SunAh Kim

Perceived customer care and privacy protection behavior: The mediating role of trust in self-disclosure

Rodríguez-Priego, Nuria, Lucia Porcu, Prados Peña, María Belén and Esmeralda Crespo Almendros

Empathy with influencers? The impact of the sensory advertising experience on user behavioral responses

Bin Li, Shuang Chen and Qi Zhou

Where to internationalise and why: Country selection by restaurant franchises

González-Márquez, Rafael, Rosa-Díaz, Isabel María, Caro-González, Francisco Javier and Galán-González, José Luis

Understanding antecedents of continuance and revisit intentions: The case of sport apps

Javier Perez-Aranda, González Robles, Eva M. and Alarcón Urbistondo, Pilar

Determining influences of information irrelevance, information overload and communication overload on WeChat discontinuance intention: The moderating role of exhaustion

Hua Pang and Yang Ruan

Memorable customer experiences and autobiographical memories: From service experience to word of mouth

Miguel A. Moliner-Tena, Diego Monferrer-Tirado, Marta Estrada-Guillen and Vidal-Meliá, Lidia

Customer deviance in retailing: Managers’ emotional support and employees’ affective wellbeing

Kathrin Mayr and Christoph Teller

Understanding information disclosures and privacy sensitivity on short-form video platforms: An empirical investigation

Jin Li, Yulan Zhang and Jian Mou

Less is more! A pathway to consumer's transcendence

Trang Thi-Thuy Duong, Liem Viet Ngo, Jiraporn Surachartkumtonkun, Mai Dong Tran and Gavin Northey

Accelerating new product diffusion: How lead users serve as opinion leaders in social networks

Nan Wang, Wenxuan Xie, Victor Tiberius and Yong Qiu

Social media user behavior analysis applied to the fashion and apparel industry in the big data era

Zhebin Xue, Qing Li and Xianyi Zeng

Review reader segmentation based on the heterogeneous impacts of review and reviewer attributes on review helpfulness: A study involving ZIP code data

Iman Raoofpanah, Zamudio, César and Christopher Groening