Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 60, issue C, 2021

A cross-country comparison of online deal popularity effect

Karen C. Kao, Sally Rao Hill and Indrit Troshani

Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons: Dual mediation paths and moderating role of service role identity

Luu Trong Tuan and Vu Thanh Ngan

Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps

Xin-Jean Lim, Jun-Hwa Cheah, Siew Imm Ng, Norazlyn Kamal Basha and Yide Liu

A study on factors affecting service quality and loyalty intention in mobile banking

Qingji Zhou, Fong Jie Lim, Han Yu, Gaoqian Xu, Xiaoyu Ren, Dan Liu, Xiangxin Wang, Xinda Mai and Hong Xu

Digital humans in fashion: Will consumers interact?

Emmanuel Sirimal Silva and Francesca Bonetti

Temporary rules of retail product sales time series based on the matrix profile

Hailin Li, Yenchun Jim Wu, Shijie Zhang and Jinchuan Zou

What influences consumers’ intention to purchase organic personal care products? The role of social reassurance

Lamberto Zollo, Carranza, Rocío, Monica Faraoni, Díaz, Estrella and Martín-Consuegra, David

When less is more? The contingent effect of product supply limitation in the release of new electronic products

Hui Li, Yunjie Xu and Lihua Huang

Customers focus and impulse buying at night markets

Chih-Chin Liang, Annie Pei-I Yu and Thi Hong Le

Dynamic cooperative promotion in the presence of consumer reference effect with competing retailers

Zongsheng Huang and Peijie Bai

Applying the Kano model to investigate the quality of transportation services at mega events

Mu-Chen Chen, Chia-Lin Hsu and Chun-Han Huang

Age-related effects on environmentally sustainable purchases at the time of COVID-19: Evidence from Italy

Alessandro M. Peluso, Marco Pichierri and Giovanni Pino

What drives brand love and purchase intentions toward the local food distribution system? A study of social media-based REKO (fair consumption) groups

Sushant Kumar, Mikko Murphy, Shalini Talwar, Puneet Kaur and Amandeep Dhir

The role of brand strength, type, image and product-category fit in retail brand collaborations

Vincent Wayne Mitchell and George Balabanis

Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers

Elena-Nicoleta Untaru and Heesup Han

Incorporating big data within retail organizations: A case study approach

Joseph Aversa, Tony Hernandez and Sean Doherty

Distinguishing between the impact of social media public and private compliments on customers’ future service recovery expectations

Bozkurt, Sıddık and David Gligor

A game theoretic approach for analyzing the competition between national and store brands by considering store loyalty

Parisa Assarzadegan and Seyed Reza Hejazi

Building chain loyalty in grocery retailing by means of loyalty programs – A study of ‘the Norwegian case’

Erik Nesset, Ola Bergem, Nervik, Bjørn, Schiøll Sørlie, Even and Helgesen, Øyvind

Ways of shopping & retail mix at the Greengrocer's

Arenas-Gaitán, Dr Jorge, Peral-Peral, Dra Begoña and Dr Jesús Reina-Arroyo,

Looking at the brain: Neural effects of “made in†labeling on product value and choice

Casado-Aranda Luis-Alberto, Dimoka Angelika and Juan, Sánchez-Fernández

Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age

Raouf Ahmad Rather and Linda D. Hollebeek

The moderating effect of average wage and number of stores on private label market share: A hierarchical linear model analysis

Zhixin Mao, Yongrui Duan, Yuliang Yao and Jiazhen Huo

Panic buying: The effect of thinking style and situational ambiguity

Halimin Herjanto, Muslim Amin and Elizabeth F. Purington

Exploring customer engagement in the product vs. service context

Mohsen Behnam, Linda D. Hollebeek, Moira K. Clark and Reza Farabi

The role of product history in consumer response to online second-hand clothing retail service based on circular fashion

Kim, Naeun (Lauren), Hongjoo Woo and Bharath Ramkumar

Out-of-stock justifications and consumers’ behavioral outcomes– exploring the role of product type and sales level information in out-of-stock situations

Madhumitha Ezhil Kumar, Dheeraj P. Sharma and Archit V. Tapar

Nicknames as identity badges: How self-reflective nicknames can facilitate users’ online social interactions

Fei Zhou, Jian Mou, Meixian He and Jongki Kim

Does managing customer accounts receivable impact customer relationships, and sales performance? An empirical investigation

Ramendra Pratap Singh, Ramendra Singh and Prashant Mishra

Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps

S.R. Nikhashemi, Helena H. Knight, Khaldoon Nusair and Cheng Boon Liat

Relating brand anxiety, brand hatred and obsess: Moderating role of age and brand affection

Arnold Japutra, Sanjit Kumar Roy and Tram-Anh N. Pham

Identifying antecedent conditions for luxury brand purchase

Ting Jin, Catherine Prentice and Wei Shao

Why are you so tolerant? Towards the relationship between consumer expectations and level of involvement

Evadio Pereira Filho and Moreno Añez, Miguel Eduardo

M-commerce: The nexus between mobile shopping service quality and loyalty

Suha Omar, Kholoud Mohsen, Georgios Tsimonis, Adam Oozeerally and Jen-Hsien Hsu

Behavioural and psychographic characteristics of supermarket catalogue users

Pei Jie Tan, Arry Tanusondjaja, Armando Corsi, Larry Lockshin, Christopher Villani and Svetlana Bogomolova

The interactive effect of numerical precision and message framing in increasing consumer awareness of food waste issues

Mary Khalil, Felix Septianto, Bodo Lang and Gavin Northey

The effect of mental availability on snack food choices

Dr Lara Stocchi, Eva Kemps and Dr Zachary Anesbury

A replication study of the credit card effect on spending behavior and an extension to mobile payments

Yunxin Liu and Siegfried Dewitte

Determinants of online food purchasing: The impact of socio-demographic and situational factors

Andrea Dominici, Fabio Boncinelli, Francesca Gerini and Enrico Marone

Conducting qualitative and quantitative analyses of sustainable behaviour

Chih-Hsing Liu

Making decision with an alternative mind-set: Predicting entrepreneurial intention toward f-commerce in a cross-country context

Mohammad Ali Ashraf, Mirza Mohammad Didarul Alam and Lidia Alexa

Managing loyalty program communications in the digital era: Does culture matter?

Morgan X. Yang, Kevin J. Zeng, Haksin Chan and Irina Y. Yu

Uniqueness and luxury: A moderated mediation approach

Charles Jebarajakirthy and Manish Das

How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective

You Li, Xiaolin Li and Jiali Cai

Online channel strategies under different offline channel power structures

Xujin Pu, Shiming Zhang, Bowen Ji and Guanghua Han

Does online observational learning matter? Empirical evidence from panel data

Jian Lu, Xiang Su, Yajing Diao, Nianxin Wang and Bin Zhou

Building consumer loyalty through e-shopping experiences: The mediating role of emotions

Cachero-Martínez, Silvia and Vázquez-Casielles, Rodolfo

Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building

Sara H. Hsieh, Crystal T. Lee and Timmy H. Tseng

The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research

Muhammad Naeem and Wilson Ozuem

Insights and anatomy of brand experience in app-based retailing (eRBX): Critical play of physical evidence and enjoyment

Jalaluddin Mondal and Somnath Chakrabarti

Pricing, greening, and transparency decisions considering the impact of government subsidies and CSR behavior in supply chain decisions

Hossein Khosroshahi, Stanko Dimitrov and Seyed Reza Hejazi

How to achieve consumer continuance intention toward branded apps—from the consumer–brand engagement perspective

Tang Qing and Du Haiying

How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics

Wei Gao, Wenqian Li, Hua Fan and Xingping Jia

Self-diminishing effects of awe on consumer forgiveness in service encounters

Yan Yang and Jing Hu

Impact of visual information on online consumer review behavior: Evidence from a hotel booking website

Molan Kim, Seung Min Lee, Sanghak Choi and Sang Yong Kim

Impulsive purchasing in grocery shopping: Do the shopping companions matter?

Xuqi Chen, Bachir Kassas and Zhifeng Gao

Why consumers exaggerate in online reviews? Moral disengagement and dark personality traits

Payal S. Kapoor, Balaji M S, Moutusy Maity and Nikunj Kumar Jain

The joint effect of flirting and emotional labor on customer service-related outcomes

Hana Medler-Liraz and Tali Seger-Guttmann

Packaging-free products: A lever of proximity and loyalty between consumers and grocery stores

Didier Louis, Cindy Lombart and Fabien Durif

Managing privacy paradox through national culture: Reshaping online retailing strategy

Gajendra Liyanaarachchi

Going digital? The impact of social media marketing on retail website traffic, orders and sales

Les Dolega, Francisco Rowe and Emma Branagan

Optimal generic and brand advertising efforts in a decentralized supply chain considering customer surplus

Peng Ma

Entertainment in retailing: Challenges and opportunities in the TV game console industry

Pei-Hsuan Tsai and Chih-Jou Chen

More than what meets the eye: Understanding the effects of poly-contextual cues in online fashion retailing

Eunsoo Baek, Zhihong Huang and Hwan (Mark) Lee, Seung

Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats

Goić, Marcel, Camilo Levenier and Ricardo Montoya

The role of trust in the relationship between consumers, producers and retailers of organic food: A sector-based approach

Richard Ladwein and Sánchez Romero, Andrea Milena

Platform quality factors influencing content providers’ loyalty

Junic Kim